Posted 5 days ago
  • Hourly: $18.00 - $30.00
  • Intermediate
  • Est. time: 3 to 6 months, Less than 30 hrs/week

Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.This full-time position requires 0 years of experience, making it an ideal opportunity for recent graduates or individuals looking to start a career in customer service...

Email SupportCommunication EtiquetteFreshdeskAdministrative SupportCall Center ManagementHelpdeskOrder ProcessingFollowing ProceduresMultitaskingOrder Fulfillment
  • Hourly: $9.00 - $9.00
  • Expert
  • Est. time: More than 6 months, 30+ hrs/week

Remote Phone Customer Service Remote Customer Service Agents will provide inbound and some outbound customer service for our clients. The ideal candidate loves talking to people and providing a solution. This position is an independent contractor position. Pay is $9 per hr USD. Minimum hours required to work are 30+ hours a week. Certification classes are 1-3 weeks depending on the client you choose. The certification class is unpaid. During class, you will learn how to perform your job responsibilities during production. Must not reside in any of the following States: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin Requirement • Provide your own background check • Provide your own equipment Must have a terrific English Speaking Voice Please provide a voice sample

Call Center ManagementFashion & BeautyFood & BeverageMedia & EntertainmentTech & ITAutomotivePhone SupportCustomer ServiceProduct KnowledgeCustomer Satisfaction
Posted 2 weeks ago
  • Hourly: $20.00 - $50.00
  • Intermediate
  • Est. time: Less than 1 month, Less than 30 hrs/week

I am looking for a talented profile writer to help me update my talent profile based on the attached craft skills. As a talent profile writer, your primary responsibility will be to create compelling and engaging talent profile. The ideal candidate will have an excellent command of the English language, experience in writing and editing profiles, and an ability to work to tight deadlines.

Sales & MarketingHuman ResourcesCustomer CareCall Center ManagementBPO Call CenterManagement Skills
Posted 2 weeks ago
  • Hourly: $19.00 - $30.00
  • Intermediate
  • Est. time: 3 to 6 months, Less than 30 hrs/week

This position involves imaging, deployment, and technical support of laptops, desktops, and peripherals for in-house and remote customers. The specialist configures and supports desktop applications, ensuring configurations comply with IT policies. Additionally, they handle data backup and restore operations and manage hardware surplus.

Technical SupportEmail SupportAdministrative SupportSystem ConfigurationCustomer SupportHelpdeskEmail CommunicationProduct KnowledgeTroubleshootingCall Center Management
Posted 3 weeks ago
  • Hourly: $15.00 - $22.00
  • Intermediate
  • Est. time: More than 6 months, 30+ hrs/week

We're a growing outdoors & shooting sports company with 2 brands both including e-commerce, paid memberships, training, and private online communities. We're looking for a motivated, self-starter to help lead our Customer & Member Support team. Experience with firearms, hunting, and outdoor products is extremely valuable but not required. The ideal candidate is a leader, fast learner, operates well without being micromanaged and has customer support experience, for both phone and chat support, and can handle a high-level of responsibility and stay organized. The position is 100% remote and hours are 9am - 5pm CST (+/- 1 hour for the right candidate) The main responsibilities will include: E-commerce customer service: phone, chat, email support. E-commerce order processing. E-commerce product & listing creation in system. E-commerce product & listing management. Summary of duties: Answer customer service phone calls Make outgoing calls as needed to complete tasks Respond to customer service emails Retrieve, file, and track relevant customer account/order information Respond to SMS, Chat, Amazon & Social Media messages Track & communicate customer complaints, feedback, etc. Process manual & Phone Orders Create new product listings Check & track status of fulfillment requests, order routing, tracking information, etc Check, update, & manage orders and subscriptions in CRM Once processes are fully understood there will also be an opportunity to revise, update, and create Standard Operating Procedures as necessary. Leading the customer service team, being accountable for the team, etc. Training - Leading training for other customer service representatives Systems we use: Zendesk RingCentral BigCommerce Shopify WooCommerce CheckoutChamp Stripe Flxpoint ShipStation

Order ProcessingEcommerce SupportComplaint ManagementCustomer Service TrainingCall Center ManagementCustomer Feedback DocumentationCustomer ServiceEmail CommunicationCustomer SupportAdministrative SupportVirtual AssistanceOrder TrackingOnline Chat SupportProduct KnowledgeEmail SupportCommunication EtiquetteCustomer SatisfactionPhone Support
  • Hourly: $19.00 - $30.00
  • Intermediate
  • Est. time: 3 to 6 months, Less than 30 hrs/week

Support a client in a payment device replacement project. Troubleshoot remote issues, copy files, and ensure smooth operations. Communicate with on-site installers and bridge the gap between technicians and the unit...

Email SupportIncident ManagementTechnical SupportTroubleshootingFreshdeskWeb DevelopmentNetwork AdministrationTicketing SystemCall Center ManagementHelpdesk
Posted 3 weeks ago
  • Hourly: $17.00 - $20.00
  • Expert
  • Est. time: More than 6 months, 30+ hrs/week

we have inbound calls from potential customers everyday looking to get their roof inspected, repaired or replaced that need to answer the phone, then inputting the information into our CRM system. Once you get proficient at this, then I will raise you to a manager and you manage the call center for a higher pay and performance pay at that point

Business with 10-99 EmployeesCall Center ManagementTeam ManagementInbound InquiryCustomer ServiceCustomer SupportPhone SupportAdministrative SupportProject SchedulingCommunications
Posted 3 weeks ago
  • Hourly: $16.00 - $16.00
  • Intermediate
  • Est. time: More than 6 months, 30+ hrs/week

We are a Phoenix-based HVAC company in search of a warm, personable Inbound Sales & Customer Service Representative to be the first point of contact for our company. Work is remote, but applicants should have strong knowledge of the Greater Phoenix Area. Scheduling will begin at 20 hours/week, and pay will start at $16/hr. Please see the full job description attached for more detailed information. We are looking forward to getting to know you!

Call Center ManagementCustomer SupportCustomer Service
Posted 4 weeks ago
  • Hourly: $20.00 - $40.00
  • Intermediate
  • Est. time: More than 6 months, 30+ hrs/week

As a Live Chat Agent , you will be the first point of contact for our online visitors seeking information, assistance, or guidance regarding our services, products, and facilities. You will engage with customers in real-time through our website's chat platform, providing prompt and helpful responses to their inquiries.

Call Center ManagementOnline Chat SupportCustomer SupportCustomer SatisfactionCustomer ServiceCommunication EtiquetteProduct KnowledgeOrder TrackingFollowing ProceduresInbound Inquiry
Posted 4 weeks ago
  • Hourly: $19.00 - $30.00
  • Intermediate
  • Est. time: 3 to 6 months, Less than 30 hrs/week

Provides support via phone, e-mail and chat for various PC hardware and software applications. Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)..

HelpdeskProduct KnowledgeWindows ServerTroubleshootingCustomer ServiceTicketing SystemTechnical SupportContent ModerationFreshdeskCall Center Management
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