Alpha Solutions

Quality work for your business

Overview

No recruitment headaches: We take care of the whole process of sourcing, recruiting, and also guiding the candidates (if needed) to learn about different software/tools and skills to improve before placing them with clients. Main services: - Project Management and HR: interviewing, training, setting roles and supervising team, managing escalated cases, monitoring performance and deadlines. - Customer Service: Intercom, Zendesk, Shopify, Stripe, Ring Central, Slack, Front, Kustomer. Microsoft Teams. Quick learners for any software you use to manage your consumers. - Content Writing: Copywriting, SEO, creative & original writing, homepages, blog writing, informative articles. - Administrative assistant and data entry: EMR Data entry, Google Calendars, Drive, Appointments setting, Real State assistance, Microsoft Office, Monday.com, asana, Trello, Jira. - EN/SP Translations. - TRANSCRIPTION: Interviews, Speeches, Movies. - Research/ Data mining. - Other services: Canva, Indesign, Photoshop, HTML, CSS, Moderation (Discord)

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Services

Customer Experience & Tech Support

More than 15,000 hours of customer service experience with companies across the world

Data Entry & Transcription Services

Virtual Assistance

Branding & Logo Design

Translation & Localization Services

Content Writing

Skills

Real Estate
Call Center Management
EMR Data Entry
Shopify
Data Entry
Zendesk
Canva
Adobe Photoshop
Excel Formula
Microsoft Excel
Appointment Scheduling
Online Chat Support
Customer Service
HIPAA
Email Etiquette

Business managers

Rafael Antonio C.
Rafael Antonio C.
Top Rated Plus
100% Job Success
Karla V.
Karla V.
Top Rated
100% Job Success
Andrea Carolina Dos Santos H.
Andrea Carolina Dos Santos H.
Rising Talent

Agency members

100% Job Success
Bruno P.
Bruno P.
Top Rated Plus
100% Job Success

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Upwork activity

Hourly rate

$10.00 - $25.00

Total earned

$21K

Total hours

3,062

Total jobs

15

Member since

Sep 13, 2022

Company information

Agency size

11-50 workers

Year founded

2022

Client focus

Very small business

Small business

Languages
Catalan, Valencian: Native or Bilingual
Italian: Native or Bilingual
Portuguese: Native or Bilingual
Spanish: Native or Bilingual
English: Fluent