Support Growth

We are detail-oriented, responsible, and efficient customer service specialists and virtual assistants. Over the last 5 years of working in multiple domains( E-Commerce Management - includes inventory management, product listings, Instagram and youtube Influence marketing, customer service (phone, email, and chat), Facebook and Instagram page management, newsletter management (Mailchimp). WHY CHOOSE US? - 5+ years of experience using Manychat, Zendesk, Salesforce, Shopify, Desk.com, and other CRM tools - Has good interpersonal skills and strategic thinker with a positive attitude, initiative, able to work in a fast-paced environment. Has the ability to multi-task, adapt to change, and achieve results with accuracy. - We have years of experience handling all types of customers across the USA, UK, Europe, and Australia so rest assured that your customers are handled in a professional and friendly manner - We have efficient, honest, dedicated to our work, and always gives more than 100% effort to make sure that the project become successful - We are quick to learn new systems, programs, and process which means that we can work with minimal supervision Our Skills: - Microsoft Office Word, Excel, and Spreadsheet - Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite) - Excellent in speaking and writing in the English language - Email Support (FRONT, Helpscout, Outlook, Gmail, Gorgias App) - Phone Support - Chat Support via Zendesk, Salesforce, Freshdesk, Facebook Messager, and other online chat application platforms - Customer Service - Order Management (Shopify, OBERLO, Dropshipping, and Aliexpress) - ‎Shopify adding products and description, editing orders and refunds - Order Fulfillment in Shopify, DSERS, and Aliexpress With these experiences, We still never stop learning new technology. We are continually checking new web tools to stay competitive and more efficient with my home job. Our goal is to provide out-most work satisfaction and a wonderful working experience with my clients. We are available for the short or long term and pride ourselves on delivering high quality, fast and accurate services.