Prima Outsourcing

Stellar Customer Service


VISION: TO BE ABLE TO ATTAIN AND MAINTAIN THE TOP FREELANCER POSITION WHILE PROVIDING GREAT CUSTOMER SERVICE TO OUR CLIENT'S CUSTOMERS MISSION: TO GIVE OPPORTUNITY TO NEW FREELANCERS WHO HAVE GREAT EXPERIENCE OUTSIDE UPWORK. AS THE FOUNDER, I AM AWARE THAT THE COMPETITION IN UPWORK IS DIFFICULT AND NEW-RISING STARS ARE UNABLE TO COMPETE WITH THE TENURED UPWORK FREELANCERS. WHO WE ARE: I and my teammates are tenured BPO/Call center specialist who have vast experiences in handling chat, email and phone support I want to give assurance to our clients that the freelancers under my agency are far more skilled that the tenured freelancers here in Upwork- my team members are just waiting for their time to shine. All of the freelancers under my agency are fun, enthusiastic, eager to learn, well equipped and skilled. These are the companies that we worked with: MACY'S.COM & BLOOMINGDALES.COM CITI BANK AND JP MORGAN CHASE FRONTIER AIRLINES DIRECTV/ATT EBAY Not impressed yet? Try talking to one of my freelancer. You'll definitely enjoy working with them.

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Customer Service

We are mostly new in Upwork but tenured in providing excellent quality service to the customers. We always go above the expectation of the customers and do extra mile for them. Pacifying an angry customer? That should just be easy if YOU LISTEN to them carefully.


  1. Email Support
  2. Phone Support
  3. Citrix
  4. Customer Relationship Management
  5. Customer Support
  6. Debt Collection
  7. Zendesk
  8. Customer Retention
  9. Order Fulfillment
  10. Oracle Database
  11. BPO Call Center
  12. Customer Satisfaction
  13. Virtual Assistant
  14. Automated Call Distribution
  15. Online Chat Support

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Upwork activity

Hourly rate

$5.00 - $16.00

Minimum project size


Total jobs


Member since

Sep 4, 2019

Company information

Agency size

2-10 workers

Client focus

Small business

Tagalog: Native or Bilingual
English: Fluent