Grawlier

Rated 100% Job Sucess on Upwork, over 4 years in this platform - Over 3 years of experience in social media management, content moderation, photography and video editing. Over 7 years of experience as CRM Quality Analyst, Customer Service Languages: • Spanish (Native) - Upwork certified • English (Fluent) - Upwork certified • Portuguese (Basic) Our skills are multifaceted and we showed extreme flexibility. From managing Social Media accounts, moderating content to creating videos for eCommerce and startups. We have worked for both startups and big companies. We have worked as a content moderators and social media managers for multiple companies such as Crips Thinking, Rocketware, and Spotify. We have also worked as a bilingual customer service rep, QA, and Team Manager for AT&T, Comcast, Sears, and Epic Games. Aways achieving and exceeding our clients' expectations. We received multiple awards and recognition from the companies We worked for. We consider ourselves to be all-around Freelancers, surprisingly "creative" (Photoshop/lightroom skills as well as video editing skills in Adobe Premiere/After Effects) ✒ Skills Summary: ✓Strong English communication (marked fluent in Upwork) ✓Strategic, critical, and linear thinker ✓Tech savvy ✓Thorough in building knowledge bases and documentation ✓ Skilled photographer and video editor. ✓Content and Social Media Management ✓Customer Service (B2B, B2C, Escalations, Email, Chat, Phone Support) ✓Efficient in conducting research, analysis, and presentations ✓Capable of making timely decisions and has initiative (you won't have to kick my bum) ✓Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) ✓Organized and efficient with time and task management