TOP-RATED ELITE Freelancer on UpWork, specializing in NCELL customer service, virtual assistant, helpline. I have worked with High Profile Client in my Career as NCELL, NTC, FM RADIO, LISEC PROJECT, HND PROJECT. RESPONSIBILITES: Resolve customer complaints via phone, email, mail, or social media. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Identifying and assessing customers’ needs to achieve satisfaction. Manage large amounts of incoming calls, messages, and emails; I just love interacting with people where customer satisfaction is my first priority. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. My objective is to offer honest, dependable, and timely support to you. I work hard to provide the above satisfactory and dependable services to you and your business, no matter the line of work. I have excelled in customer service and related virtual assistant duties outside Upwork in NCELL/NTC service center. I was awarded as "Best Respondant" of the year. QUALIFICATIONS: interpersonal skills communication skills- verbal and written listening skills problem analysis and problem-solving attention to detail and accuracy data collection and ordering customer service orientation adaptability initiative stress tolerance

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Feb 3, 2021