Rapid Phone Center
24/7 Multilingual Inbound & Outbound Contact Center
Overview
Rapid Phone Center provides 24/7 multilingual inbound & outbound call handling services with the latest technology and expert managers. Our team will help you retain more customers and grow your business! Our services include: -24/7 Inbound & Outbound Phone Support -Omni-channel Customer Service -Order Confirmation and Appointment Scheduling Services -Multilingual Agents -Back-Office Support -VOIP Termination -Reporting & Analytics Platform Some of our highlights: -Decreased B2C E-commerce brand's Customer Service costs by 65%. -Increased B2C E-commerce brand's Abandoned Cart Conversions by 27%.
Services
-24/7 Inbound and Outbound Phone Support -Email Ticket Handling -Social Media Ticket Handling -English, Spanish, French, Italian, and German speaking agents. -We can work through your CRM or integrate directly. -Dedicated Account Management -QA Supervisor included -KPI Reporting & Analytics
- Outbound Sales
- Lead Generation
- Data Entry
- Telemarketing Scriptwriting
- Phone Communication
- Telemarketing
- Customer Service
- Email Communication
- Scheduling
- Customer Support Plugin