I have worked in the BPO industry for 8 years, with experience in handling Customer Service, Technical Support and QA for US and Australian Telco and ISP companies. I also served as a Team Lead for 1.5 years. Over the years, I have developed skills in data analysis, root cause analysis, collaborative problem solving, action plan development, job coaching, quality assurance/audit, team management and others. I am also knowledgeable in Microsoft Office applications (Word, Excel and PowerPoint). I can provide e-mail and chat support and will do everything to captivate your customers. I am always willing to learn and will fully familiarize myself with the products/services in order to provide the best possible support to customers. I can be a full-time freelancer and can work Australian or U.S. business hours.