TechTeam

Implement, maintain and monitor client’s network, servers and desktops. Provide Tier2 network support, monitoring, and troubleshooting of client’s network, servers and desktops. Track, resolve and close trouble tickets. Support, diagnose and resolve technical issues related to hardware and software. Check and Fix Critical Event Issues on the active directory. Deploy Group policy in the domain environment on the active directory. Initiate QC (Quality Check) and RMA (Return Merchandise Authorization). Maintains data security and ensures integrity, protection of all client information. Implements data integrity measures as well as daily system backups. Initiates backup process, data recoveries and other disaster recovery contingencies. Conducts regular audits to ensure all frameworks and processes that have been integrated into the system are working properly, efficiently and in accordance with the goals, objectives and standards. Install, maintain, support and update all Microsoft windows operating systems for all workstations and servers within a specific network. Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel. Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues. Deploy and configure Office365 Train and mentor network operations personnel.