Witness Technologies
Overview
Quality-focused and meticulous IT professional offering 15 years of experience in Account Management, Technical Support, System Administration and Server Management. Proven expertise in driving process improvement initiatives with consistent success in maximizing operations and business efficiency. Exploring challenging assignments to leverage acquired skills and knowledge for organizational growth and profitability LEADERSHIP STRENGTH Proficient in translating business requirements into technical solutions, managing SLAs and ensuring delivery within assigned time, budget & quality parameters as well as exceeding client expectations. Expertise in system administration, incident/problem determination and resolution of service incidents and queries within the agreed service levels. Skilled in researching and implementing ways that technology and network-based systems can Client-focused, adept at interacting with customers, understanding their current technical environment, key business issues/drivers, mapping business requirements and translating them into functional specifications. Ability to lead large technical teams to maximize productivity, ensuring technical solutions to meet business requirements. Decisive leader with proven ability to lead and motivate teams to execute business opportunities in challenging environments under tight deadlines.