Naz Hussain

• Taking all sort of customer calls Expert in convincing people and clients • Helping people about products • Processing new courses registration and payments • Issuing invoices using online system • Training new team members. • Acting as a resource for other staff members. • Managing team performance and progress. • Enforcing all company approved policies and procedures. • Constantly looking for ways to improve processes. • Monitoring the performance of junior staff. • Completing team-related paperwork • Giving prompt and accurate information on individual staff member performance. • Ensuring a clean, safe and friendly working environment. • Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among staff and making sure motivation and performance levels are maintained