DaNa Outsourcing

Team that provides quality service in an affordable cost


We offer the following services: -Technical Support -Customer Service Support -Chat Support -Email Support -Order Processing -Web Research -Data Entry -Administrative tasks We are a group of 3 highly skilled individuals with the passion to serve people. The first member of our team is Lemuel. He is highly knowledgeable with computers (applications & troubleshooting). He worked as a Technical Support Expert in a call center for approximately 1 and a half years. He took Engineering course and was helping with their family-owned Internet cafe. He was the one assigned in tracking day-to-day activities and was also the technician if there's a computer/system that needs to be fixed. He is definitely a skilled individual. We are also proud to have Calvin in our team. He is now on his 4th year in college taking Bachelor of Science in Nursing. He is managing his time between his studies and part time jobs. He has been offering his service to those students that need assistance with their projects/reports. He has great analytical skills and is well versed with Microsoft applications specially Excel. Now that is an example of a very hard working and dedicated person. The third member would be me. I started working in a call center as an Inbound Sales representative and a Dispatcher. We set and follow up appointments for our technicians. I was also trained as a Technical Support Representative. Our task was to assist our valued customers with their TV, internet connection, email, and VOIP issues. I was also trained as a Billing Representative and then worked my way up as a Quality Assurance Specialist. I am trained to listen and evaluate agents' calls and identify the Strengths and Opportunities. As part of the Support team, I am also trained to effectively handle and support different types of individuals. I will be responsible in monitoring my team members' performance and guiding them to handle and complete multiple tasks, projects without compromising time lines, quality, and functionally. Together, we will bring all our skills and experiences to the next level and to be of service to others. It will be our honor to serve and to be part of your success.

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Upwork activity

Hourly rate

$5.56 - $6.67

Total jobs


Member since

Feb 7, 2013