EpicZone Technologies

DSMC | Customer Support Specialist

Overview

Welcome to Epiczone Technologies (EZT), where world-class execution meets customized solutions and exceptional customer engagement. Since our inception in 2009, we've been at the forefront of delivering tailored services to global clients, setting the standard for excellence in the BPO industry. What sets us apart? Our unwavering commitment to customer satisfaction, evidenced by a remarkable 95% retention rate. At EZT, we believe in forging enduring partnerships built on trust and mutual success. Our high-touch approach ensures that every client receives personalized attention, with dedicated account managers working tirelessly to exceed expectations and drive long-term growth. Why choose EZT? 1. High Touch Approach: Our experienced team goes above and beyond, offering round-the-clock support and strategic guidance to ensure optimal outcomes. With EZT, you're not just a client—you're a valued partner in our journey towards excellence. 2. Custom Solutions: No two clients are alike, which is why we specialize in crafting bespoke solutions tailored to your unique needs. Drawing on over 200 projects and 8 years of industry experience, our engagement leads and account managers leverage cutting-edge technology and best practices to deliver results that exceed expectations. 3. Execution Excellence: From our proven processes to our world-class infrastructure, EZT is dedicated to delivering top-notch results, every time. With over 1,000 projects under our belt and a customer satisfaction rating of 4.9 out of 5, our track record speaks for itself. 4. Location Advantage: Situated in Lahore, Pakistan, EZT combines high-quality outcomes with competitive pricing, thanks to our lower cost location and 24/7 support. As a Smart City, Lahore offers access to top-tier infrastructure at Tier 2 costs, ensuring stability and scalability for our clients. With an average attrition rate of 15% and cost savings of 35%, EZT delivers unparalleled value for your investment. Join us on the journey to success—where every engagement is an opportunity to exceed expectations and create lasting impact. Let's collaborate and unlock your business's full potential with EZT by your side.

Read more

Services

SMM - Social Media Marketing

Grow your sales and conversions with the power of effective digital marketing campaigns. I can bring 1-10 new customers on a monthly basis to your business. Let's start with 2 Q's: -What's your current marketing plan? - What's a loyal customer worth to you?

Personal/Virtual Assistant
Customer Experience & Tech Support

Skills

Digital Marketing
Social Media Marketing Strategy
Shopify
Property Management
Live Chat Operator
Google Workspace
Virtual Assistant
Email Communication
Ecommerce Order Fulfillment

To discuss your project with EpicZone Technologies, sign up.

We'll connect you two when your project is posted.

or

Upwork activity

Hourly rate

$12.00

Total earned

$200K+

Total hours

13,716

Total jobs

140

Member since

Mar 2, 2011

Company information

Agency size

2-10 workers

Year founded

2010

Client focus

Medium business

Very small business

Small business

Languages

English: Fluent