headstrong - IT support services
Overview
Good communication. Great job all-around. Hardworking Competitive and Goal Driven. I am skilled consultant and communicator. I worked in the IT Services industries that enables me to become proficient in communicating and negotiating. I know how to deal with different types of person. I do adopt from drastic paradigm shifts and challenges. I am a team player. I do works best as a team. I can take responsibility for the full cycle of the project: requirements, design, implementation, verification, and maintenance. I tend to create flexible, reliable, and elegant solutions. My Services that can provide an Excellent Result to your IT and eCommerce business: -Technical Support/Service Desk using the ITIL process -Knowledge Base article creation -Excellent Customer Service -Google Apps and Gmail expert user -Reports Creation using Excel and PowerPoint -Configure and Troubleshoot internet devices -Inbound Marketing/SEO -Internet Systems -System Administrations -Windows 7 & 8 -IT Service Management -Linux/Unix Support -System/Batch Monitoring (Autosys) -Linux Administration -Automation using Perl Scripting -Microsoft Office Suite -Ticketing System (Service Now) Newly Acquired Skills that will be a great help for my FUTURE Clients. Project Management Tool: Trello, Evernotes and Google Sheet My 9 years of Customer Service, IT Service Desk/Production Support (ITSM/ITOps), and different tools (Autosys, ServiceNow) in financial services are the things I can bring to the table. Our biggest achievement with my IT service support/monitoring team was the accurate service delivery and report generation for the regulators in UK with top global banks. This is my inspiration to bring to my Future Client by improving their business Output. If given the opportunity I will use my strength with a self-starter and a can-do attitude to assist YOU. I am open to jobs that are challenging that can utilize my skills and capabilities. Feel free to have a discussion with me and I will take this opportunity to showcase my skills and talent to your growing business.