Imperial Media

- Plan and organize the activities of businesses. I am responsible for overseeing a variety of departments from human resources to accounts payable. It includes coordinating educational assignments for staff, reviewing budgetary information, interpreting financial data, monitoring expense reports, and performing cost-benefit analysis on internal programs. Leads teams to meet and exceed business objectives, ensuring consistent achievement of all financial and operational KPI’s across the site Line management responsibility for coaches/team leaders who are responsible for managing the day-to-day operations of team of agents/advisors handling customer questions and issues. Management of any campaign migration or new business implementation. Overall accountability of training, development and mentoring of direct reports to provide opportunities for skills expansion and career development Coordination of responses to any client change control requests Ensures process audits are completed quarterly for each customer related transaction and improvement plans agreed Prepare, analyze, and present data to the client as part of monthly performance reviews Action commercial decisions affecting P&L Ensures integrity and accuracy of financial reporting and analysis on site and client level. - Develop processes for the gathering of Supplier data required for research, analysis, benchmarking, and supplier segmentation. - Assist in the research and analysis required for sourcing strategy, quality management, supplier selection and improvement of procurement processes. - Creates reports, charts, graphs to present SRM analysis and recommendations. - Coordinates, SRM evergreen documentation: Supplier Segmentation, SMP plans, SBR documentation, Score Cards, KPIs, Issue resolution and or escalation. - Periodic end-user training and provide on-going communication on program details. - Periodic analysis and reporting of savings and or value generation across the SRM supplier base - Act as a super user for the team on the following software applications. SRM software, PMED, iProcurement, GSD, QAAD and QUIPS. - Provide Oracle Business Objects and iProcurement reporting (super user) - Maintains the data interface feeds from/to SRM corporate tools and other programs. - Integrates worldwide data and provides management with consolidated metrics and reporting as well as the dashboard. - Produce reporting on SRM by Project, Category, monthly and quarterly reports on suppliers’ and adhoc reporting as required. - Using the in-house system to record necessary information and instigate actions as required. - Processing orders, forms, applications and requests for information. - Dealing efficiently with questions and queries from customers. - Keeping up to date with all the company's products, services and procedures. - Directing requests and unresolved issues to other colleagues. -Maintaining up to date paper and computer based files and administrative systems. - Handling objections professionally. - Handles incoming calls or inquiries from prospective customers or clients -Assists customers effectively by solving customer disputes -Provides customer additional information or explains services -Discuss products offered and ensures customer satisfaction -Tactfully handles confrontational or stressful interactions with the public -Completes supporting paperwork and data entry as required -Creates and maintains service reports - Assist in the design and development of meaningful WW SRM metrics .Gather and analyze pertinent data including, but not limited to: current spend, purchase practices, supply market information, customer requirements, benchmark information, supplier performance data. - Develop processes for the gathering of Supplier data required for research, analysis, benchmarking, and supplier segmentation. - Assist in the research and analysis required for sourcing strategy, quality management, supplier selection and improvement of procurement processes. - Creates reports, charts, graphs to present SRM analysis and recommendations. - Coordinates, SRM evergreen documentation: Supplier Segmentation, SMP plans, SBR documentation, Score Cards, KPIs, Issue resolution and or escalation. - Periodic end-user training and provide on-going communication on program details. - Periodic analysis and reporting of savings and or value generation across the SRM supplier base - Act as a super user for the team on the following software applications. SRM software, PMED, iProcurement, GSD, QAAD and QUIPS. - Provide Oracle Business Objects and iProcurement reporting (super user) - Maintains the data interface feeds from/to SRM corporate tools and other programs. - Integrates worldwide data and provides management with consolidated metrics and reporting as well as the dashboard. - Produce reporting on SRM by Project, Category, monthly and quarterly reports on suppliers’ and ad hoc reporting as required.