Texale

UX designer, CX Designer, Management consultant, scientific researcher, with over 25 years of experience in user research. A competent researcher who combines qualitative, quantitive and creative thinking, who delivers through practical solutions through the engagement of stakeholders and technical understanding. Using a range of workshops and to requirement build from senior executives within both private, government and not for profit organizations. Capitalizing on leading edge technologies combined with proven business strategies to drive engagement and change to processes. A key emphasis in data insights, sales and workshop based landing pages. Ability to run workshops to find clear requirements and confirm business cases. Casual mapping, process mapping, persona creation, cost-based accounting, resource management, segment defining, affinity diagramming, instructor of deep dives, brainstorms, accountability for IT regulatory compliance, technology risk, PCI Compliance, and data privacy/protection. Strategy, vision, and status for board and C-level. Design of disaster recovery plans and business. continuity planning. Methodologies include causal based mapping, UX/CX design, blue ocean strategy, NPS, rapid prototyping, KPI analysis, risk and qualification brainstorms. Qualitative Research. Hundreds of focus groups, over 1000 in-home ethnography studies completed. Complete design from idea to market of applications, websites, products, brands, and services. Proto-selling, user testing, usability Lab, diary studies, social media analysis, shopping trolley raid, mystery shopping. Quantitative Research. Ability to build quick warehouses and interrogate data on current customers can join data such as marketing and sales to understand consumer behaviour. Ability to build realtime NPS systems the feed into managers to build change. Understanding of AI models, correlation analysis and forecasting. Ability to understand the accounting terms to connect the value to the CX/UX design. Technical Exposure and Skills: UX Tools: Photoshop, illustrator, CSS cutup, Gif creation, marketing material cut up, Pen and Paper illustration. Prototyping with Unity, Azure, MockPLus, Origami, UXPin, Balsamiq Mockups, Proto.io, POP, JustINMind, Webflow, Invision, Framer, Adobe XD. .NET, Angular, react, HTML/XHTML, CSS2/CSS3, Information Architecture design with exposure to Microsoft dynamics, SAP, Oracle, Mysql. JavaScript/jQuery/Groovy. Animation: After effects, Animation/Motion Graphics. Bodymovin/Lotte (After Effects in react). Video editing, 3d animation, 2d animation, character animation. Tools used R coding, Google Analytics, heat maps, eye tracking, test selling, Qkik, Tableau, Microstrategies, PowerBI, Google A/B, Split tests. Open Source; D3, Angular, Nodejs, Mongo, Apache Spark, Hadoop, Apache Storm, Kafka, R, R Studio. AWS: Tableau, Amazon Athena, Amazon Redshift, Amazon EMR, Amazon Kinesis, Amazon Quicksight, Amazon S3, AWS Glue. Azure: Snowflake, Stream Analytics, Event Hub, Azure Data Explorer, Databricks, Kubernetes. Google: Big Query, Dataflow, Dataproc, firebase, Tensor Flow. Qlik: Qlik Sense, Nprinting, Qlik Data Market, Metric insights, Qlik Replicate. Design Tools: Photoshop, illustrator, CSS cutup, Gif creation, marketing material cut up, Pen and Paper illustration. Prototyping with Unity, Azure, MockPLus, Origami, UXPin, Balsamiq Mockups, Proto.io, POP, JustINMind, Webflow, Invision, Framer, Adobe XD. .NET, Angular, react, HTML/ XHTML, CSS2/CSS3, Information Architecture design with exposure to Microsoft dynamics, SAP, Oracle, Mysql. JavaScript/jQuery/Groovy. PM: PMI, Prince 2, Jira, Scrum, Agile. Requirements definition, Jira, WBS, project plans, usability testing. Overview of Companies Assisted Banks: Westpac, Suncorp, Commonwealth Bank. Finance: Morgans Stockbroking. Insurance: Zurich, Nib. Television: Channels Channel Ten, Channel Nine, Nine Msn, Yahoo, Channel Seven News: Daily Telegraph Advertising: Ogilvy and Mather, McCann Erickson Television Production Companies: Southern Star, Freehand, Screentime. Medical: Abbott Diagnostics, Eli Lily, Pharmacy Guild of Australia. FMCG: Lyon Nathan, Kellogg’s, McDonald’s, Coca Cola, Cosco Infrastructure: IBM, Telstra, Optus. Government: State Rail, Department of Justice, Tourism Tasmania. Property: AusFirst Property, Colliers. Coaching: Action Coach, Scotwork. Marketplaces: Pickles Auctions, Ebay. Shopping Centers: AMP, JLL.