Maaz Technologies LLC

Maaz Technologies is an ISV and official partner with Cisco, Microsoft, and Salesforce. We excel in providing exceptional customer experiences through our distinguished expertise and innovative solutions across these platforms. Microsoft ISV Partner We specialize in product customization and development across various Dynamics 365 verticals. Our team excels in CRM integration and Power Platform services, focusing on: • Dynamics 365 Contact Center & Customer Service • Omnichannel Telephony and Chat Integrations: Facilitating smooth communication across voice, chat, email, and social media. • AI-Powered Chatbots: Providing virtual assistance through chat channels and IVR. • Intelligent Chat Routing: Utilizing Unified Routing capabilities. • Workflow Automation: Streamlining customer processes with low-code solutions. Cisco Solutions Partner Our expertise in Cisco SDN, enterprise network security, and contact center solutions enables us to develop customized integrations using Cisco APIs and third-party platforms. We focus on: • Cisco Data Center Converged Network Infrastructure (UCS, UCS-X, HX) • SDN for Data Center: ACI and customized automation. • CRM Connectors and Finesse Customization for Cisco Contact Center • Contact Center/Collaboration Professional Services Salesforce AppExchange Partner As a Salesforce partner, we provide advanced omnichannel integrations and customized solutions. Our focus areas include: • Omnichannel Integrations with Einstein and Third-Party Chatbots • Custom IVR and ACD: Automatic contact matching. • CTI Integration with Cisco Contact Center • Reporting and Analytics: Custom dashboard creation. • Customer Engagement Tools: Self-service portal development. Intelligent Communications Manager (ICM) ICM is an AI-powered chat solution offering consistent omnichannel customer experiences for Salesforce, Dynamics 365, and Cisco UCCX or UCCE users. Key features include: • NLP Chatbots: Human-like interactions using Google Dialogflow or Microsoft Copilot. • Omnichannel Availability: Ready for deployment on WhatsApp, Facebook, Email, Twitter, SMS, Web, and Mobile. • Multilingual Support: Conversing in over 40 languages. • Visualization and Analytics: Detailed dashboards for channel breakdown, sentiment analysis, and more. • Intelligent Chat Routing: Recognizing customer identification and correlating chat events for comprehensive reporting.