Voca CX Outsourcing

Call Center Solutions / Multi-Channel Support: Phone, LiveChat & Tickets / Receptionist

Overview

VOCA CX LLC is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services centered around customer engagement , product fulfillment and operational efficiency/savings. Our global model allows us to operating centrally from Jamaica, whilst incorporating talent in the Philippines and other countries within the Americas including Mexico, Honduras, Haiti and the Dominican Republic. With our diverse group of professionals, we are able to provide full English support across multi-channels including Phone, LiveChat & Email. However, we also provide bilingual support in Spanish and French as well. We only hire and train the best! Our dedication to our clients and ambition to become a global leader within the BPO space, drivers our recruitment and staffing practices, as we ensure our clients have seasoned and motivated agents to service their customers. Based on 10+ years of experience in the BPO Industry, we specialize in providing Call Center Solutions inclusive of: - Customer Service - Technical Support - BackOffice/ Data Entry - Virtual Assistance/Receptionist

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Services

Customer Experience & Tech Support

Customer Service is essential to your business as it drives customer retention and extracts more value from them. As such, we are committed to delivering quality phone support with our in the form of Live Receptionist, Phone Answering Service, Cold Calling/Telesales and Client Onboarding/Demo.

Personal/Virtual Assistant
Project Management
Lead Generation & Telemarketing
Community Management & Tagging

Skills

Email Support
Quality Assurance
Technical Support
Call Center Management
Shopify
Data Entry
Zendesk
Freshdesk
Customer Engagement
Live Chat Operator
BPO Call Center
Gorgias
Customer Service
Answered Ticket
eCommerce

Featured clients

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Upwork activity

Hourly rate

$6.00 - $8.00

Minimum project size

None

Total hours

4,558

Total jobs

10

Member since

Sep 28, 2019

Company information

Agency size

11-50 workers

Year founded

2019

Client focus

Medium business

Very small business

Small business

Languages

English: Native or Bilingual
French: Native or Bilingual
Spanish: Native or Bilingual