The Way We Work

First, I want to thank all of the oDesk users for your active participation in the launch of our feedback system. We’re proud to make the system fully public for the first time starting today.

To go along with the launch, I thought I’d share with you some of our interesting findings from the first two months of feedback scores submitted through the system. We’ve now been collecting feedback at the end of each assignment on a 1 to 5 scale (5 being the best) in six different categories including skills, quality, availability, deadlines, communication, and cooperation.

One of the first things we noticed is that there is a high correlation between feedback on assignments and the average pay rate for that provider. See for yourself.

I also wanted to show you a distribution of all of the feedback scores collected to date. Notice that a number of providers have perfect scores on feedback. If the above chart is any indication, these providers with perfect 5s may have very lucrative opportunities ahead of them.

One last important note. I would like to remind all users to be thoughtful when leaving feedback. Your rankings and comments will have a profound impact on the person you are evaluating, and it’s important that you provide careful assessments of performance.

Josh Breinlinger

Josh Breinlinger

Senior Associate at Sigma Partners

Josh joined Sigma as a Senior Associate in 2010, bringing six years of startup experience building exceptional teams, products, and communities. He has a black-belt in online marketing and a strong track record of success in user acquisition and retention. Prior to joining Sigma, Josh was the Director of Product and Marketing at AdRoll, an online advertising company, where he helped grow revenue 4x in… read more