All Things Upwork

User security is a top priority here at oDesk. In addition to entering a password all users must now also answer a security question to perform sensitive operations. We also added an option to receive vital notifications via SMS.


Why do I need a security question?

Users log in with their user ID and password to use most of our online and software features. Due to concerns about fraud and unauthorized access to financial information we’ve added an additional level of security to protect users’ accounts. The security question helps prevent unauthorized access if a user’s password is stolen.

Read more about the security question in the help pages.

How do I set my security question?

The next time you access your My oDesk page you will be prompted to create a security question.

How do I choose a security question?

The security question and its answer should be intuitive to you and easy to remember. Having said that, make sure to select a question to which the answer is difficult to guess.

What is a security (SMS) email notification?

Many cellular phones come equipped with SMS (text messaging) capabilities. If you choose this option we will immediately send a notifications to your cell phone of changes made to your account.

Why should I add a security (SMS) email address?

We strongly suggest that you use a security (SMS) email address that forwards to a cell phone. That way you can be notified immediately of changes to secure settings of your account, even if you’re away from your computer. In the event of unauthorized account access, the sooner you know there’s a problem, the better.

What if I don’t normally receive email on my cell phone?

Your phone probably has the ability to receive SMS (text) messages sent to a special email address (e.g. Contact your carrier or check out this Wikipedia article to learn more.

Michael Levinson

Vice President of Product Strategy

Michael Levinson is the Vice President of Product Strategy at oDesk, where he is responsible for overall product strategy and definition. He joined oDesk in 2006 and was instrumental in building oDesk's global billing and payment platform. He later became Director of Product, where he led day-to-day product management. Prior to oDesk, Michael was a management consultant in technology, healthcare, and the public sector, starting… read more