All Things Upwork
January 28, 2009 by Michael Levinson

Beginning this month, oDesk will provide chat support from the hours of 6:00 AM – 5:00 PM PST, Monday – Friday. We are committed to our customers success, and providing high quality, timely responses to customer service needs. We are hopeful that Chat will become an important communication channel for the Support Team, and our customers. Traditional EMail Support will also continue for all oDesk users.

We are launching Chat Support as a Beta feature, and we will monitor staffing and service levels to ensure a quality user experience. As we learn, we may need to modify availability in order to maintain service. Please let us know how you feel about this new support channel, and we look forward to connecting soon.

Shannon Adkins

Director, oDesk Customer Service

Michael Levinson

Vice President of Product Strategy

Michael Levinson is the Vice President of Product Strategy at oDesk, where he is responsible for overall product strategy and definition. He joined oDesk in 2006 and was instrumental in building oDesk's global billing and payment platform. He later became Director of Product, where he led day-to-day product management. Prior to oDesk, Michael was a management consultant in technology, healthcare, and the public sector, starting… read more