All Things Upwork

Beginning this month, oDesk will provide chat support from the hours of 6:00 AM – 5:00 PM PST, Monday – Friday. We are committed to our customers success, and providing high quality, timely responses to customer service needs. We are hopeful that Chat will become an important communication channel for the Support Team, and our customers. Traditional EMail Support will also continue for all oDesk users.

We are launching Chat Support as a Beta feature, and we will monitor staffing and service levels to ensure a quality user experience. As we learn, we may need to modify availability in order to maintain service. Please let us know how you feel about this new support channel, and we look forward to connecting soon.

Shannon Adkins
Director, oDesk Customer Service

Update: We have had great success with chat support, and we have heard your feedback asking for expanded hours. As such, and in order to support buyers and providers outside of the Americas, we have expanded our hours. The new chat hours are from 12:00 AM PST – 5:00 PM PST (8:00 AM GMT to 1:00 AM GMT).