In an era of economic uncertainty, a lot of freelancers may feel they don’t have the option to turn down work. However, the key to successful freelancing is freedom. There are plenty of reasons to say “no” to a client and plenty of polite ways to do it.
Here are some sticky scenarios you may find yourself in as a freelancer,
and some helpful ways to negotiate your way out:
STICKY SITUATION #1: Being asked to work for non-monetary compensation or compensation far below your rate.
THE WAY OUT: Politely state that your schedule and commitments would make it impossible for you to do the job for less than _____ [insert your bottom-line dollar amount here]. If the client balks, let him know you hope he can find the right freelancer for the job and you wish him the best of luck. It really is as easy as it sounds. You’re in control, and you should never doubt yourself.
STICKY SITUATION #2: Being asked to commit to an unrealistic timeline.
THE WAY OUT: Gently inform the client that you can’t complete the job in that time frame, then offer up a time frame that could work. If the client accepts your suggestion, great. If she insists on her deadline, let her know you wish her the best of luck and hope she can find someone who can do it. Kindly remind her that if she can’t, you’d love to do it with a mutually agreeable deadline. Chances are, if you handle this right, it’s not the last you’ll hear from the client.
STICKY SITUATION #3: Being asked to do something you find ethically or morally questionable.
THE WAY OUT: Tell the client you aren’t interested in the gig. If you aren’t comfortable, it’s not worth doing, no matter how good the money is. Now, it’s not uncommon for an ethically-challenged client to smell your high standards through the email or phone call and react defensively. The client may even berate you for wasting his time in the interview process, but don’t let it get to you. You are not the first freelancer to experience this strange little game. End the conversation, walk away. And if there is anything to report to the authorities — whether the right person to go to is a webmaster or a police officer — do it.
STICKY SITUATION #4: Being asked to take on more work from a current client, when you are already overextended.
THE WAY OUT: This needs to be handled well, so a phone call — or face-to-face meeting, if that’s possible — is definitely in order. Open by telling your client that you want to figure out a way to take on the new project, but that it might take some mutual problem-solving to make it work. Be open to where the conversation might lead, because there may be more than one possible outcome. Find the client’s Plan B. Maybe you can make it work if they paid you more per hour. Maybe you could make it work if they paid you to oversee the work of a second freelancer. Maybe you could make it work if they took some current work off your plate and gave it to someone in house. Whatever you do, don’t panic, and don’t say yes if you don’t think you can do it.
The bottom line for freelancers is that you have the power to say no, and you should use it. Be polite, be firm, and know when to walk away from an interview process. It’s not a good idea to burn bridges, but it’s also not a good idea to try to cross one that doesn’t look sound.
For further reading:
Sound familiar? Tell us about a time you said ‘no’ to a potential freelance job and why.