There’s only one thing to do when you have one of the best customer support teams around – celebrate Customer Service Week, of course! In the United States, this is a national event held in the first full week of October, created by a proclamation of the U.S. Congress, who felt it was important to recognize and honor customer support representatives.
We’re always looking for ways to help the oDesk Customer Support Team feel connected as an important part of our company, and celebrating this week gives us the opportunity to recognize special customer support achievements – such as the team member that has served the longest, the team member with the most hours, and the team member with the highest customer satisfaction scores.
About our Customer Support Team
Support teams are broken up into smaller groups that include a Team Leader. Each support team confers with each other continuously throughout their shift, using Skype chat. Individual team members also keep in touch with Skype messaging. Team Leaders hold weekly meetings to share information, ask questions and bring up current issues.