All Things Upwork

Buzzworthy! (November 2008)

November 24, 2008 by

And now for our monthly look at the online Buzz from users like you. Our favorite blog posts about the marketplace for online workteams: Robert Stanley compares us to the competition in a post that any provider should find useful. I have been using Odesk for a few weeks now and I can honestly say I like the service, the features, and the providers. Tina provides some tips on her blog for work-at-home moms, and she talks about how Sarah Lewis’ ebook, Make Money in Your Pajamas, helps providers make the most of oDesk.  We highly recommend John Cow’s second installment on the oDesk community to both buyers and providers. As a new user, he discusses the frustrations of screening providers. It’s a must read for any provider looking to get a leg up your the more slacker-y competition.  In case you missed it, Cheryl Ludwig, the oDesk user featured on Good Morning America, gives us the backstory right here on the oDesk blog. Are you blogging about oDesk? If so, there could be a really stylin’ T-shirt in it for you. Submit your link to buzz@odesk.com, and you may see yourself in this newsletter, on the oBlog, and in a free oDesk T-shirt! … Read Full Article

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Job Karma

November 24, 2008 by

After being out of work for six months, I had the pleasure and good fortune to meet Tory Johnson, a remarkable woman in person and as wonderful as you would expect and hope her to be. Tory shared her job karma with me and inspired me to share it with others. Tory Johnson is the Workplace Contributor for ABC’s Good Morning America. She is also the founder and CEO of Women For Hire, the only producer of recruiting events for women. She is a bestselling author, with her most recent book being Will Work From Home: Earn the Cash – Without the Commute, co-authored with Robyn Freedman Spizman. Our meeting transpired from a series of events that occurred, or rather didn’t occur, after I was laid off from my job. I thought it would be no problem to get another job, regardless of the economy as I am the eternal optimist. However, month after month passed by without getting gainful employment. I was frustrated and scared. One morning, I took a break from job searching and sat down to watch Good Morning America. There was Tory Johnson, speaking about an expo coming my way called Women For Hire. I was unable to attend, so I got on my computer and wrote Tory a letter. Tory responded, asking if I had ever tried working from home. My response was that the online jobs I had checked into were bogus so, no, I wasn’t a fan of the idea. She told me she knew of some legitimate companies and asked if I would check them out and see what developed. The rest is history. I contacted oDesk and two other companies, did the footwork, took relevant tests and ended up with my first online job. I’ve … Read Full Article

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oDesk on Good Morning America’s Great American Job Fair

November 14, 2008 by

We were thrilled to be a part of Good Morning America’s Great American Job Fair in Atlanta yesterday (we’ve included some pictures in this post from when we had a few open moments), and if you were watching GMA, you may have even caught a glimpse of our booth during Tory Johnson’s segment about Cheryl Ludwig and her use of oDesk. In fact, Cheryl’s oDesk success story seems to have inspired a lot of people because a massive number of new accounts were created on oDesk yesterday, and we even took the top spot on Google Trends. Therefore, we’d like to take this opportunity to welcome all of our new users! Feel free to examine our Features and FAQs to get a better idea of how oDesk works. It’s always exciting to spread the word about oDesk, and the interest and enthusiasm that was shown by the people that we talked to helped to make the event a great success for us. Of course, it didn’t hurt to have Cheryl at the table right next to us because she told everyone who stopped by how much oDesk has changed her life. 

 Thanks to Tory and Cheryl for all of their support! Our Booth Tory Johnson Cheryl Ludwig Cheryl on Good Morning America 
 … Read Full Article

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Budget Salvation! 10 Ways That Less Does More

October 24, 2008 by

You may have noticed that the economy is on shaky ground pretty much everywhere. It’s been in all the papers. While everyone’s on edge, the small-business owner is probably most nervous — you’ve got all the concerns everyone has, plus the future of your business and employees to worry about. A real challenge is how to make money go further — you can’t slash expenses, because you’re already running lean, and you don’t want to stifle your business out of economic fear. Move customer service to a remote team.   Move your system admin, network professional or support team from a retainer to hourly pay (for just those tasks that you need).   Hire writers or graphic designers from rural areas rather than more expensive urban areas.   Focus on search engine optimization instead of paid search efforts: Showing up at the top of a Google search beats buying an ad slot, anyway.   Expand the role of your existing team members, online and offline, so everyone participates in stretching your dollar further.   Free up executive time to focus on higher-value activities: Hiring someone for data entry and other time-consuming, lower-level tasks lets you and your top people concentrate on taking the business forward.   Buy used equipment from failed companies that need to sell computers, furniture or office supplies. You may even be able to score an amazing deal on that cool espresso machine you always wanted.   Use what’s free: Trade land lines for Skype, ooVoo or TokBox; use oDesk Share instead of paid web conference tools.   Use open source instead of paid software: PostgreSQL instead of Oracle, Gmail and Google Apps instead of an expensive in-house email and collaboration server.   … Read Full Article

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Success Story: 6th Sense Analytics

October 24, 2008 by

Todd Olson is the cofounder and president of 6th Sense Analytics. The company, formed in 2004, makes analytic tools that give software developers very precise metrics for managing the progress of a project. The Morrisville, N.C., company has eight in-house employees and one contractor. While many buyers discover oDesk through business connections, Todd really had a trusted source — our CEO, Gary Swart. He came to oDesk because he had a unique problem: a client in Long Beach, Ca., requested integration with a legacy system, and the system — a VAX mainframe — had become so rare that there are very few programmers left who can write code for it. Olson needed someone who both knew VAX and had the newer networking and application development skills the project required. Even with nearly 120,000 providers on oDesk, it took awhile to find the right person. But find him they did, in Florida. So, remotely, a Florida provider worked for a North Carolina company serving a California client, and everyone was happy. (You can read the whole story here.) Q:  Since that initial project, have you continued to hire oDesk providers — and for what? A:  We’ve begun to start. We’re looking to outsource odd jobs, tasks that we don’t have skill sets for internally. First, we ask whether we have the skill sets in house for this. If not, we look at oDesk. Second, is this a one-time change? If it is, we look at oDesk. Q:  At this point, are you regularly relying on the same providers, or do you find yourself hiring from scratch as each project arises? A:  Honestly, hiring from scratch. We go after specialists, not generalists, so we need to find new folks often. Q:  Your product includes the ability to monitor the … Read Full Article

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The oDesk Perspective: 10 Ways to Give Yourself a Raise

October 24, 2008 by

The global economic downturn has everyone nervous. Being an oDesk provider means that you’ve already extended your reach beyond your local market, and the amount of business passing through oDesk’s marketplace is growing exponentially. More businesses are discovering the value of remote workers, and you’re already here on oDesk, building your reputation. There’s no better time than now to hone your competitive edge, both to increase your volume of business, and to make yourself worth more money to your next buyer. Here are 10 ways to boost your marketability — and your hourly rate — even in this economy: Round up your rate so the buyer sees a flat number (consider the buyer’s markup: If your rate is $20, the buyer is charged $22.22. Raise your rate to $20.70, and the buyer sees $23). Request feedback comments and recommendations from past buyers—sometimes happy buyers rush through the feedback process. Ask the buyers you’ve done the best work with for a quick update. Study profiles of individuals who have similar skills to yours but charge higher rates: What do they have that you don’t, and how can you get it? Expand your skills based on those with the highest demand — consult the oDesk Trends pages. Take our free skill tests and get top industry certifications through our collaborators on the partners page. Add your rarest skills to your profile. We’ve got more than 10,000 jobs posted at any time — you never know when someone is going to want your expertise at VAX Mainframe programming, or your Arabic-English translation skills. Increase your visibility and reputation: Establish solid profiles not only on oDesk, but on LinkedIn and your professional website. Link your expanded portfolio to your oDesk profile, and link your oDesk profile back … Read Full Article

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More Detailed Candidates Queue

October 22, 2008 by

We are introducing a new, more detailed version of the buyer candidates queue. We’ve made it easier for buyers to manage the candidates in each active opening. Specifically, the more interactive view will allow buyers to: Scan candidates’ key qualifications and cover letters Filter out candidates that do not meet the preferred qualifications for the opening Quickly grant interviews to quality candidates without navigating away from the queue Quickly reject (or mark as spam) obvious misfit candidates without navigating away from the queue Note that this view is still in beta and we would very much like to solicit your feedback on the new functionalities as well as suggestions for improvements. Please post your comments here. (For now, you can click on the “standard view” to access the original candidacy queue UI.) … Read Full Article

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New Payment Method: Pay by Check

October 22, 2008 by

oDesk has been receiving requests from larger businesses to be invoiced and to pay by check. Today we are pleased to announce that check payment is now an option! Who is this feature targeted at? Larger US businesses whose financial systems forbid putting oDesk charges on a personal or corporate credit cards. How does check payment work? You talk with a oDesk representative, who will determine your eligibility for this payment method. If you are approved, we will work with you to determine what security deposit would be appropriate given the amount you spend on oDesk and the period of time it takes your finance department to pay invoices. You send oDesk a check for the amount of your security deposit. When your security deposit check clears your payment method is marked “verified” and you can hire providers on oDesk. You receive an invoice each week, and pay as per your terms. Click here to read the full help article. Sounds great! How do I sign up? You go to the Payment Methods page and click on the link in the “Check” payment method. This will initiated a request and an oDesk representative will contact you. What are the restrictions? You must: (a) have a US bank account (b) participate in an account screening interview and be approved (c) pay a minimum security deposit of $2000 Will the security deposit be refunded? Yes, when you choose to no longer pay by check, your security deposit will be applied to your remaining liabilities and you will be able to withdraw any remaining funds. I’m an international business and I would like to participate in this. We are currently only allowing US buyers to participate in this program. We anticipate expanding this program to international buyers using … Read Full Article

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Buzzworthy! (October 2008)

October 21, 2008 by

Our favorite blog this month was John Cow’s description of his first ventures onto oDesk. For a neophyte buyer, he sure has an intuitive understanding of the process. His first post (stay tuned for more) describes posting jobs, interviewing and using small test gigs to find the best programmer for a longer-term project. Wisely, he knows better than to merely seek the cheapest provider: I will then cross check the cost per hour, quality and time to come up with my best candidate… The winner may not be the cheapest or fastest, but instead will be the person that has the best balance of all three. Welcome aboard, John! Over at undress4success.com, Kate Lister posts about having done a radio interview in which she defended the viability of remote work to a hyperkinetic on-air host. She talked about how oDesk can assuage an employer’s fears over accountability, and notes in the blog post that those fears are every bit as much at play regarding in-house staff. She makes a great case that it’s not in-house work versus remote work—it’s just work, and technology shapes it regardless of venue. Tiara Mejos is an oDesk provider who blogs happily about the arrival of her oDesk Payoneer card. She gives a quick discussion of the merits of Payoneer and PayPal, especially in dealing with exchange rates in her native Philippines. Most of her oDesk work is as a writer, and we’ll tell you one thing—she knows how to write a catchy headline. Michael Fauscette, a vice president at tech-economy analyst house IDC, took time on his personal blog to turn a “startup spotlight” on oDesk. Writing for an audience that likes to take a business model apart and really understand how it works, he gave oDesk a … Read Full Article

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Message Center Preferences

October 14, 2008 by

Now you can opt to have most notifications sent exclusively to your oDesk Message Center! For example, if you’re checking your candidates queue regularly and would rather not receive an email every time someone applies to one of your jobs, you can opt out of emailed Job Application Notifications. All messages will still go to your Message Center, so you won’t miss anything. You asked, and we’re listening — watch for even more new Message Center features in the coming months. Customize your Message Center Preferences now! … Read Full Article

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iPhone and osCommerce Tests Available

October 9, 2008 by

We’re happy to announce that we’ve just launched certification tests for both iPhone development and osCommerce. These are 2 of the most sought-after skills on oDesk as evidenced by recent trends. Be the first ones to obtain these free certifications and show buyers that you have what it takes to complete their iPhone or osCommerce projects! … Read Full Article

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oDesk Achieves 3X Growth in 12 Months

September 26, 2008 by

As anyone who has been keeping track of the oConomy will already know, oDesk is growing rapidly.  Yesterday we announced some exciting milestones including the fact that the value of work done through oDesk has nearly tripled in each of the past two years.  In addition: Over 110,000 professionals from 100 countries now offer their services on oDesk with the addition of 86,000 new providers in just 12 months.  Over 50,000 jobs have been filled at an average hourly job size of 390 hours.  Over 190,000 qualification tests have been taken by more than 55,000 oDesk providers Over 3,000,000 work hours have been logged on oDesk, with 55,000 logged within the last week alone What’s driving the growth?  We think word-of-mouth has a lot to do with it, so a huge "oThank you" to everyone who has helped to spread the word. See the full announcement here. Read Full Article

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Writing a Killer Job Description

September 23, 2008 by

There are hundreds of thousands providers on oDesk. You, however, don’t want 100,000 providers. You may want one provider — the one who offers the best combination of experience, reliability and affordability. And the thing is, you’re competing on any given day with dozens of other buyers to get her attention. On a random day this month, 550 jobs popped up for a search of Graphic Design, and nearly a thousand for PHP. We have a lot of talent on oDesk, and a lot of buyers, but there’s no reason you shouldn’t have first pick. The secret to that: writing a killer job description. The best people aren’t worried about keeping busy, and they’re not throwing themselves at any job that comes along. They’ve got two priorities: work that is interesting or challenging, and work that can turn into longer projects, so they can spend more time billing hours and less typing up cover letters on spec. When you get to the point of conducting interviews with hopeful applicants, you’re in control — you’re doing the hiring. When a provider sits down to sift through the latest job posts, he’s deciding whom to apply to — he’s hiring you, in a sense. Here’s how to make yours work: Make it interesting — no one wants to be bored, and talented people have multiple options. Be open and informative — providers want a strong communicator, and they want to see that you understand the project you’re hiring for. “Need programmer to build website” will not draw the best people. Give details, especially about deadlines and deliverables. Identify yourself and your company. If this isn’t appropriate, write a sentence about who you are and what your company does. Specify requirements, including skills tests, so the candidate can take them before applying. Also … Read Full Article

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Writing a Killer Cover Letter

September 23, 2008 by

There are thousands of ways you can ruin a cover letter. Buyers often have to weed through a list of 30 or 50 or 100 candidates. Every little detail that’s off irritates the person who reads your cover letter. It’s your first — and perhaps only — chance to impress a potential buyer. Mess up and you’ll be immediately crossed off the list. Providers who understand this harsh reality can use it in their favor. Want to write more refined and effective cover letters? Follow these tips to help your letter stand out from the crowd (in a good way)! Keep it short. If your cover letter is as long as this essay, cut it by at least a third. All the buyer wants to see is a polite greeting, a sentence or two summarizing your profile’s relevant highlights, and perhaps another sentence or two about things that don’t show up on the profile — you recently completed two projects similar to the job at hand, for instance. Then a polite closing. Follow directions. If you’re asked to answer specific questions or include a key word in your reply — do it! Beware of typos: Write in word processor, heed the spelling & grammar checks, and read your letter out loud. Try asking a friend to review it before you send it in — even native speakers will benefit from the feedback. Never use a canned cover letter. Buyers can tell. The right few hundred words will prove you read the entire job post, including the requested skills, links, and oDesk work history. Watch your tone. Even if the buyer writes in a casual voice, you should sound serious, yet relaxed. This is a letter from one professional to another. Don’t be funny, wordy or overly flattering. Be helpful and … Read Full Article

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Buzzworthy (September 2008)

September 20, 2008 by

Speaking of making friends, this ìBuzz@oDeskî thing is really taking off. For months, we’ve been encouraging oDesk users to spread the word through their blogs and message boards, and we’ve given out a carload of T-shirts (up to five a month) to our favorites. This month, though, we hit new heights. Lovely Aquino, a freelance copywriter in the Philippines not only talks about oDesk on Kitchenwitch Writes, the blog dedicated to her work, she also managed to get herself (and us!) into the Philippine Daily Enquirer, one of the country’s top newspapers. As if that weren’t cool enough, we also had our very first press release submitted by an oDesk provider (SEO Specialist Abdul Hayi Mansoor). If there’s one thing that makes oDesk special, it’s members who go the extra mile. Way to go, Lovely and Abdul! You can check out the rest of the winners in our online edition, and send your own blog entries (or press clippings!) to buzz@odesk.com for a shot at the finest in online-marketplace casual wear! … Read Full Article

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Success Stories: DIGICorp

September 20, 2008 by

Just six months after signing up as a provider company, oDesk jobs account for 25% of five-year-old Ahmedabad, India-based DIGICorp‘s workload. We talked to cofounder Abhishek Desai about oDesk’s part in the rapid growth of his online custom application development business. Q:  Some providers describe a learning curve before establishing themselves on oDesk. When did it click for you? A:  I think the best thing I did was creating my profile and my company’s profile as per guidelines provided by oDesk. Also, I apply to carefully selected jobs that I think we are really capable of doing. And I write personalized cover letters for all my applications. I don’t believe in just copy-pasting readymade cover letters. Because of all these, I can say I hit the ground really fast after becoming a member of oDesk. Q:  When you’re choosing which jobs to apply for, what tips you off about the best opportunities, versus the ones you decide not to pursue? A:  We tend to apply to jobs of a certain size, usually four weeks or longer. That does not mean we don’t do smaller jobs — if a job is interesting enough, we tend to pursue it. From the job description a buyer has written, you get to know how much the buyer is interested in really going forward. I like to work with a buyer who is equally excited to have his/her project up and running. Q:  If a buyer asks you how to attract the best providers, what’s your advice? A:  Carefully choose them by reading their cover letters first. Make sure you have providers who have written a personalized letter for you. This means the provider cares about your job and he/she has already spent time … Read Full Article

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Team Room Improvements (Beta)

August 20, 2008 by

We’ve redesigned the Team Room to be easier to use than ever! See your whole team Team members are now arranged in a tile pattern instead of a long list. With four tiles across on most screens, you can probably see your entire team without scrolling down Better presence indicator. It’s even easier than before to see who is online right now, and who has worked in the last 24 hours. At long last, time zone conversion! One of the top requests we’ve heard, especially from Buyers, is to show the local time zone of your team members. We heard you! So whether your teammates are across the country or across the globe, you’ll always know what time it is wherever they are, all in the team room. Filtering and sorting for bigger teams For larger teams, it can be difficult to sort through all of your members, so we have added new sorting and filtering based on name, role, and when they have last worked, as well as a “quick search” option to find a specific team member quickly. We hope you find these improvements useful. Please let us know your thoughts in this thread. Read Full Article

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Buzzworthy (August 2008)

August 20, 2008 by

By now you know how our Buzz giveaway works–if you’ve blogged or posted to a forum about your experiences on oDesk, let us know (buzz@odesk.com). Up to five people per month win T-shirts to show our gratitude for spreading the word, and our favorite post livens up this section of the newsletter. We’d like to say a quick thank you to our runners up this month (check them out here and here). And now for our favorite! Rajesh Mago, a computer engineer and technical writer in New Delhi, not only talks about his experience, but aims to strike up a conversation on his PCTips&Tricks blog. He asks freelancers to discuss their experiences in various online marketplaces and in general, and invites buyers to talk about what they’re looking for in remote workers, and how often they find it. He also talks about his experience with our certification tests and gaining experience in pursuing jobs. Take a look at his post and give him your thoughts on the oDesk experience. There’s a lot of insight and business acumen among our nearly 100,000 users. We love to see the community making the most of it! … Read Full Article

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Success Stories: William Bridges of CogWise Software

August 20, 2008 by

CogWise Software specializes in building Ruby on Rails web applications. Based in Nashville, TN, USA, the company was founded in January 2007 and started hiring oDesk providers last November. The company relies on oDesk to simplify administration and to provide the bulk of its manpower–with only two in-house employees, it has 12 to 15 oDesk providers working on projects at any time. The company had been known as BluePaw Software, but was rebranded as CogWise just this week. CEO William Bridges says the new company is a fresh partnership with an oDesk provider, and the time was right for a new start. “CogWise is also about building long-term, mutually beneficial relationships with clients and building our own internal software projects that my partner and I have thought of.” Q:  Do you have a small group of providers you work with regularly, or do you tend to seek new providers to suit each individual project? A:  A little of both. As we’ve grown, we’ve needed more developers. We actually look in the oDesk marketplace and outside, but we always have new developers sign up for an oDesk account, because it makes things a lot easier to manage. Our strategy is to have two or three small teams and some specialists for technology outside our core interest. Q:  How do you manage your providers? What have you learned about setting timelines, specifying deliverables or managing communication that’s unique to the remote worker relationship? A:  We use a project management software package called RedMine to foster communication. We usually have one lead developer who sets up tickets, milestones, and the deliverable schedule, and then the other programmers help execute that vision. Remote situations can be difficult and rewarding … Read Full Article

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Make Money as a Customer Service Expert

August 20, 2008 by

Customer support representative, as a discrete job or as one facet of the "virtual assistant" position, is a great opportunity for a provider with strong interpersonal skills and a natural ability to solve problems. But it can be hard to stand out among applicants for a job involving human language and "common" interpersonal skills. Review your profile: Spelling and grammar mistakes can kill your chances. You’re asking to represent someone’s business to the world. Mention "customer support" in your skills list or the title. Make sure your profile reflects your interest in the job. Take the right tests. Placing highly in oDesk’s Call Center Skills Test and our Email Etiquette Test demonstrates your skills and show you’ve taken time to establish your abilities–you’re not just answering this job post because, "What the heck, I’ve got a phone …" Nail the interview: Be professional, positive and polite. The buyer is thinking, "This is the voice my customers will hear. This is the attitude my customers will encounter." Ask smart questions. A customer support person or versatile virtual assistant is a problem solver who deftly cuts to the heart of a matter to come up with a quick, appealing solution. Ask about the kinds of questions callers will bring, the tools and authority you’ll have to solve them, the training you’ll get and the metrics that will provide feedback on your efforts. Can you listen in on a few calls, live or prerecorded? Treat the the buyer like a customer. When the interview finishes, ask whether there’s anything else you can do for the buyer right now, and wish her a good day–leave her feeling the way she wants her customers to feel. Do the job: Keep a … Read Full Article

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Outsource Customer Support and Save Money

August 20, 2008 by

Outsourcing customer support can be nerve-wracking. If you hire someone to build a website but don’t like the result, you’re out some time and money. Failures in customer support will cost you clients. Yet, if your in-house resources are drawn too thin, you can’t do a good job of managing your customers, either. There are reliable, responsible people working from home, and the cost savings over hiring and housing office staff are obvious–there’s a reason it’s a growing trend. JetBlue has thousands of people fielding customer calls from their homes, and the airline consistently ranks high in customer satisfaction. So it can be done. The question is, how do you do it right? Profile Details: Scan feedback for comments that praise not just work product, but interaction: “a joy to work with,” “an excellent communicator,” “very responsive.” Also look for test scores; oDesk offers certification in email etiquette and call-center skills. Anyone serious about the job will have taken the tests and scored well. Enjoy the Interview: The best customer service people are extremely competent and genuinely dedicated to helping you out. They’re sympathetic and friendly, but always professional, not chatty. When you interview your candidates, make sure they’re giving you the vibe you want your customers to get. Asset Allocation: Does the candidate have the time to commit to the schedule you need? Does she have the necessary technology and a quiet place to use it? Does she demonstrate the problem-solving skills the job requires? Role-play: Practice a few scenarios to see how your top candidates perform. Can your prospective hire listen in on a few well-handled calls? You should definitely monitor the first few calls after you hire her and provide very specific feedback. Read Full Article

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Hide unwanted teams

August 19, 2008 by

Yes, you can hide a team Owners can now hide teams. Hiding a team makes it disappear from your team room and all pages with a team selector bar — no more scrolling through a list of inactive teams! A hidden team is not deleted from the system. We find hide to be more useful than delete because you can toggle the show/hide setting whenever you need to on the new My Teams page. Please note that you cannot hide a team if it has an active assignment, or any team members (besides yourself). You may remove additional team members such as managers and ACs in your Roster. Read Full Article

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Security Question and SMS Notifications

July 31, 2008 by

User security is a top priority here at oDesk. In addition to entering a password all users must now also answer a security question to perform sensitive operations. We also added an option to receive vital notifications via SMS.   Why do I need a security question? Users log in with their user ID and password to use most of our online and software features. Due to concerns about fraud and unauthorized access to financial information we’ve added an additional level of security to protect users’ accounts. The security question helps prevent unauthorized access if a user’s password is stolen. Read more about the security question in the help pages. How do I set my security question? The next time you access your My oDesk page you will be prompted to create a security question. How do I choose a security question? The security question and its answer should be intuitive to you and easy to remember. Having said that, make sure to select a question to which the answer is difficult to guess. What is a security (SMS) email notification? Many cellular phones come equipped with SMS (text messaging) capabilities. If you choose this option we will immediately send a notifications to your cell phone of changes made to your account. Why should I add a security (SMS) email address? We strongly suggest that you use a security (SMS) email address that forwards to a cell phone. That way you can be notified immediately of changes to secure settings of your account, even if you’re away from your computer. In the event of unauthorized account access, the sooner you know there’s a problem, the better. What if I don’t normally receive email on my cell phone? Your phone probably has the … Read Full Article