Work with Upwork to manage your organization’s customer service needs big or small
Build an agile workforce that moves faster than the pace of business with Enterprise Suite.
"Elham was exceptional in every way. Her project management is a 10 out of 10. Her communication is the same. She managed a highly complex project and made it look easy and it was not. She always had a positive attitude and kept her cool even during highly stressful periods in the project. Her team loved her. The project was on-time, on-budget and very profitable!"
Tophatter, an online auction site for shoppers worldwide, was preparing to expand and needed dozens more multilingual customer support specialists. They struggled finding enough qualified talent and finding talent within budget. By leveraging independent professionals on Upwork, they were able to quickly find the customer support specialists they needed, and within budget.
Customer Service Professional
“I love helping people resolve their issues and/or going out of my way to find answers for people.”
Customer Service Manager
“I ensure to treat their concerns with high urgency. I respond right away. That is how I let them feel I value their time well.”
One of the first steps in hiring any talent is to determine which skills you need for your project. You know you need help with admin and customer support, but what specific things are you trying to do? Upwork matches you with proven remote talent who can help you with all your admin and customer support needs, including:
The cost of your project depends largely on your scope of work and the specific skills needed to complete your project.
An admin and customer support project includes the following:
Upwork gives you the flexibility you need to find the right talent for your admin and customer support projects.
When it comes to admin and customer support, you may need a multidisciplinary team to handle the various components of your project. Examples of professionals you might need for admin and customer support projects include:
Upwork is the leading online talent solution for companies looking to scale their teams and get work done. Key advantages for businesses looking to source talent for their admin and customer support projects through Upwork include: