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CFO Finds Winning Formula with Independent Talent

CFO Finds Winning Formula with Independent Talent

INDUSTRY

Technology

CATEGORY

Accounting, Enterprise Billing, Sales Operations, Sales Contract Security, InfoSec

EMPLOYEES

500+ full time corporate employees; 1,200 independent professionals

“We supplement with the specialized skills we need with freelancers, and that’s how we scale the organization.”
Brian Kinion
CFO
Upwork
RESULTS

42%

Less overtime per employee

500+

Tickets closed/year with remote talent

5x faster

Time to engage

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Innovating Finance Ops with hybrid teams

In a sector not typically known for pushing boundaries, Upwork’s finance department is proving innovation is possible by adopting a modern work model utilizing independent talent to scale and fill talent gaps. After early success on the accounting team, CFO Brian Kinion encouraged other department teams to tap talent from the Upwork platform. And it’s helped them transform operations, access niche skills, and meet tight deadlines. With independent professionals, finance successfully navigated an IPO, tackled hundreds of backlogged support issues, and improved employees’ work/life balance.

Mitigating data & privacy concerns with technology

It can be tricky to grant remote access to sensitive financial information, but the team uses technology to build in safeguards. Kinion says, “You have to be very thoughtful about what data you share, but with cloud technology it’s possible to partition data. You can anonymize and separate it in a way that makes the most sense for you,” including setting permissions on a by-folder basis.

Improving the bottom line and driving efficiency in all lanes

Going hybrid with remote talent has helped the department both improve the bottom line and drive greater efficiency. Teams can kick off projects at the end of the day, and have them done when they return to work the next morning. Backlogs are a thing of the past, full-time employees have more flexibility, and in-demand skills are accessed faster and more cost effectively than traditional staffing. From sales ops to controllership to information security, these hybrid teams are innovating and working smarter with remote talent. Kinion is proving that even in traditionally conservative industries like finance, there’s always an opportunity to innovate.

Share on

Innovating Finance Ops with hybrid teams

In a sector not typically known for pushing boundaries, Upwork’s finance department is proving innovation is possible by adopting a modern work model utilizing independent talent to scale and fill talent gaps. After early success on the accounting team, CFO Brian Kinion encouraged other department teams to tap talent from the Upwork platform. And it’s helped them transform operations, access niche skills, and meet tight deadlines. With independent professionals, finance successfully navigated an IPO, tackled hundreds of backlogged support issues, and improved employees’ work/life balance.

Mitigating data & privacy concerns with technology

It can be tricky to grant remote access to sensitive financial information, but the team uses technology to build in safeguards. Kinion says, “You have to be very thoughtful about what data you share, but with cloud technology it’s possible to partition data. You can anonymize and separate it in a way that makes the most sense for you,” including setting permissions on a by-folder basis.

Improving the bottom line and driving efficiency in all lanes

Going hybrid with remote talent has helped the department both improve the bottom line and drive greater efficiency. Teams can kick off projects at the end of the day, and have them done when they return to work the next morning. Backlogs are a thing of the past, full-time employees have more flexibility, and in-demand skills are accessed faster and more cost effectively than traditional staffing. From sales ops to controllership to information security, these hybrid teams are innovating and working smarter with remote talent. Kinion is proving that even in traditionally conservative industries like finance, there’s always an opportunity to innovate.

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