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Nexus-Tel Avatar

Nexus-Tel

Rating is 4.99 out of 5.
5.0/5  (159 jobs)
Lahore, Pakistan
Top Rated Plus

At Nexus-Tel, we're your dedicated partners, fully committed to propelling your business growth to new heights. With a specialisation in telemarketing, call center solutions, lead generation, and virtual assistant services, our team comprises over 35 seasoned experts. Services we provide = Sales = Customer Support = Appointment Setting = Cold Calling = Real Estate Calling / Appointment Booking / Closing / Comps = Final Expense / Insurance Appointment booking / Closing = Chat Support = Email Support = Human Resource Outsourcing = Data Entry = Data Extraction = Accounting We also offer access to monitor our performance live through Our VOIP, We provide all the KPI metrics reports on quarterly basis. Contact @Salman Ishtiaq for further guidance.

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Real Estate Closing
Real Estate Cold Calling
Call Center Management
Cold Calling
Customer Support
BPO Call Center
Virtual Assistant
Hourly rate US$5.00 - US$30.00
Minimum project size None
Agency size 11-50 workers
Member since 17 Dec 2021
Remarkable Info Services Avatar

Remarkable Info Services

Rating is 4.1 out of 5.
4.1/5  (153 jobs)
Iba, Philippines

Remarkable Info Services proudly carry the name of quality and passion. We are not an agency. We are Family.  We takes great pride in providing a high level of service to create a luxury experience for all clients across the globe, one that you will truly appreciate. Our MISSION: Is to share ourselves to the world and showcase what we can bring to the table and increase their net margin revenue while lowering the labor cost. Give us a call.

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Outbound Sales
B2C Marketing
Phone Support
Real Estate
Lead Generation
Call Center Management
Cold Calling
Hourly rate US$6.00 - US$6.00
Minimum project size US$100K+
Agency size 2-10 workers
Member since 8 Jun 2020
ZTARFUND OUTSOURCING SERVICES Avatar

ZTARFUND OUTSOURCING SERVICES

Rating is 4.8 out of 5.
4.8/5  (151 jobs)
Dasmariñas City, Philippines
Rising Talent

ZTARFUND has developed exceptional business process and continuing client services and relations management tools to keep up with the trends of providing only what best meets business and industry requirements. With our years of experience in the B2B Lead Generation and Data Services, Extensive On-line and Research Tools, Our Pool of Researchers, our clients have made it on top of their competitors thereby creating an exponential growth in their sales. Business enterprises from various industries have made us their top choice to increase their potential market and prospects throughout the years. We currently have 26 talented employees with years of experience in Custom-made Lead Generation, Customized Web Research, LinkedIn Sales Navigator Lead Generation, Contact List Building & Management, Email Campaign, Facebook Management, Twitter Management, LinkedIn Management, Inbound/Outbound, Appointment Setting Services, Data Mining and Scraping, Virtual Assistant, Data Entry and Xero Bookkeeping. We provide custom-fit, reliable, ideal and freshest leads for your business and the industry it serves. Our support and research team provides in-depth findings and analytics to better understand and serve the best interest of your clients and their industry requirements. From the vast array of prospect leads to specific industries of finding solutions to your business, we at ZTARFUND commit ourselves only to deliver the best service through our interactive marketing professionals.

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Email Support
Online Research
Data Mining
Lead Generation
Bookkeeping
Data Scraping
Data Entry
Hourly rate US$3.33 - US$30.00
Member since 21 Oct 2013
vlbpo cx  Avatar

vlbpo cx

Rating is 4.91 out of 5.
4.9/5  (144 jobs)
Kingston, Jamaica

Telephone| Sales | Airbnb Guest services | Customer Support | Call Center | Answering Service | Virtual Office | Technical Support ==================== CLIENT TESTIMONIALS: ==================== "VLBPO Helped our company at a critical time. They are group of Superstars! Any company would be happy to have them run their Customer Support Department. Kunal Gulati(VP of Marketing and Business Development) "I cannot say enough about Earl and VLBPO Team. We are an exciting startup with no real knowledge of outsourcing our CS Department. We started with a team of 7 and we quickly scaled and they scaled with us to a team of 40 reps and maintaining his CS ratings. Charlie Golenbock( CEO and Co-Founder) Who are We VLBPO is a global outsourcing provider, endeavoring to provide transformational services in BPO space, operating from its main offices in the US, whilst employing a number of virtual professionals across -Jamaica -Philippines -Latin America All agents specialize in both fluent English and fluent Spanish. As our core business model, we aspire to create path-breaking advances in Business Process Services across the domains of Customer Interactivity and Digital & Social Media Marketing. We have spent years developing industry-standard expertise within our current operational structure. This ensures we provide reliable and cost-effective solutions, to not only retain existing customers but to grow your business to achieve profitability. Our Core services channels include, but are not limited to: Inbound Voice Outbound Voice LiveChat Email Based on our experience both in the industry as employees within the contact centers space, as well as managerial experience with previous clients, we have capabilities to manage communications/support through the following platforms: Slack, Skype, Trello, Teamwork, Facebook Groups, Amazon Seller Central, Shopify Infusionsoft, Salesforce, ZenDesk, Helpscout, Desk Grasshopper, Google Docs/Spreadsheets, iTunes Reviews, Yelp, and Amazon Reviews. With the BPO Support space expanding at high rates, we have opted to specialize in the following support areas:  Customer Service  Technical Support  B2B/B2C Telesales  Leads Generation  BackOffice  Appointment Setting  Cold Calling  eCommerce Support  Airbnb Guest Services Our team is currently expanding and we await the right opportunity to provide our client with exceptional services. All our programs are customizable across multiple channels. With the ever-growing change in customer demand, our approach to business is dependent on huge flexibilities, so provide a pool of culturally diverse freelance professionals to add the right complement to your project. Please feel free to connect with us

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Email Support
Call Center Management
Shopify
Zendesk
Freshdesk
Live Chat Operator
Call Center Software
Hourly rate US$5.00 - US$10.00
Minimum project size US$1K+
Agency size 51-200 workers
Member since 24 Jun 2019
Three M BPO Services Avatar

Three M BPO Services

Rating is 4.99 out of 5.
5.0/5  (114 jobs)
Clarin, Philippines

Our business manager has been in the call center industry for more than a decade. Well-equipped with the knowledge and experience, she started with the operations at the comfort of her own home. Having had a strong background in Training & Development, coupled with passion, she ensures constant training and coaching to all of our agents. Since then, Three M BPO Services has grown. We are now a team of more than 50 call center agents, composed of: ✅ appointment setters (lead qualifiers) ✅ cold callers ✅ chat support ✅ customer service representatives ✅ email support ✅ sales representatives ✅ technical support representatives We also have Graphic Artists available for digital marketing campaigns. We have done voice campaigns for the following niche: ✔️ credit repair ✔️ insurance [final expense, auto (cross-sell to health and home), etc] ✔️ medicare open enrollment ✔️ real estate ✔️ roofing ✔️ travel & hospitality ✔️ medical equipment We can also take customer service, technical support, and back-office tasks off your plate—and make them better. You’ll get a dedicated team who will help you manage quality at high volumes, quickly train new team members, and make powerful process improvements. With Three M BPO Services as your partner, you can focus on building your business, while your customers get the exceptional service they deserve.

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Visual Basic for Applications
Real Estate
Lead Generation
Graphic Design
SQL Programming
Cold Calling
Life Insurance
Hourly rate US$8.00 - US$16.00
Minimum project size US$20K+
Agency size 51-200 workers
Member since 25 Nov 2019
K&Z Communications Avatar

K&Z Communications

Rating is 4.22 out of 5.
4.2/5  (112 jobs)
Islamabad, Pakistan

K&Z COMMUNICATIONS Expertise, Experience, Excellence K&Z Communications is your go-to partner for complete business outsourcing solutions. Our specialty is providing businesses with top-notch services that streamline operations, increase productivity, and successfully meet goals. No matter how big or small your business is, our team of experts is here to help you at every turn. Businesses are always looking for methods to streamline processes, cut expenses, and strengthen their key skills. Among the successful tactics that have become increasingly Going Up in the last few decades k&z Communications stands along with specialized services. Businesses may improve client interactions with professionals by utilizing our business outsourcing skills, which guarantees effective responses to requests. Our virtual Assistance and administrative support, freeing up organizations focus on their main company operations while saving money and increasing output. your operations, raise consumer Investments, and accomplishments objectives through cooperation with K&Z Communications. Goal-focused, Energetic Telemarketing and VA’s with self-discipline, willing to learn, adapt new tasks and be trained in handling responsibilities with minimum supervision for professional enrichment.

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Outbound Sales
B2C Marketing
Phone Support
Booking Services
Lead Generation
Call Center Management
CallTools Call Center Software
Hourly rate US$10.00 - US$10.00
Minimum project size None
Agency size 11-50 workers
Member since 10 Sept 2019
SkyLight Asia Admin Services Avatar

SkyLight Asia Admin Services

Rating is 4.77 out of 5.
4.8/5  (93 jobs)
Manila, Philippines

SkyLight Asia is a long-trusted Top Rated Plus provider in UpWork and have been a member since 2008. We specialize in data entry or encoding, transcription, customer support, medical billing and coding, and many other administrative services to clients in the US, Canada, Australia and the UK for 18 years now. Our roster of expertise include: • data entry or encoding • medical and business transcription • customer support (phone, emails, live chat) • medical billing and coding • data migration • bulk mailing of marketing materials • spreadsheet and database creation • word processing • document conversion • internet research • article writing and abstracting • data mining • project management • translation • accounting • and so many other administrative and technical tasks that can be outsourced.

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Call Center Management
Customer Support
Invoicing
Data Entry
General Transcription
Medical Billing & Coding
Customer Experience
Hourly rate US$5.00 - US$5.00
Agency size 11-50 workers
Member since 2 May 2016
NARSUN Avatar

NARSUN

Rating is 4.92 out of 5.
4.9/5  (84 jobs)
Lahore, Pakistan

Leading one of Pakistan's top Game Development & Blockchain Development Studios - Narsun Studios. -Game Development: We are Unity & Unreal gurus specializing in the development of a diverse range of games and applications, including: Mobile Games NFT Games VR/AR Experiences Business Tools powered by Unity/Unreal engines Multiplayer Web Games Our talented team comprises a spectrum of specialists, including developers, 2D & 3D artists, game designers, and project managers. We're all passionate game enthusiasts dedicated to our craft. 🏁 We embrace the agile methodology in all our projects, allowing us to remain flexible and adapt to challenges swiftly. We pride ourselves on being easy to work with and excel in project management and communication. -3D Modeling and Animation Services: In addition to game development, we offer top-tier 3D Modeling and Animation Services: -3D Modeling for characters, environments, and objects High-quality 3D Animations for games, simulations, and more Texture and material creation to bring your 3D models to life -Our services encompass: End-to-end game development from concept to launch Game development solutions & optimization Integration of SDKs Shaders implementation for stunning visual effects Crafting detailed GDDs (Game Design Documents) Game Art, UX, and UI design Expert consulting to guide your project to success If you're seeking breathtaking game experiences, top-notch 3D modeling and animation, we are your one-stop destination. Let's collaborate and bring your vision to life!

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Digital Marketing
Swift
AngularJS
MongoDB
React Native
Unity
Node.js
Hourly rate US$20.00 - US$35.00
Minimum project size US$5K+
Agency size 51-200 workers
Member since 24 Jun 2016
Hands Working Virtually, A Customer Support Outsourcing Company Avatar

Hands Working Virtually, A Customer Support Outsourcing Company

Rating is 4.81 out of 5.
4.8/5  (80 jobs)
Palm Desert, United States
Top Rated Plus

Our company is a leading business process outsourcing (BPO) firm that offers expert solutions in eCommerce, healthcare, law firms, and short-term rentals. We deliver tailored solutions to meet the unique needs of each client, ensuring their business processes are streamlined, efficient, and cost-effective. Our team of highly skilled professionals has a wealth of experience in managing complex business processes, enabling us to provide bespoke solutions that drive flawless execution, innovation, and growth. Our commitment to quality and customer satisfaction drives everything we do, and we pride ourselves on being a reliable partner that our clients can trust to deliver excellence every time.

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Call Center Management
Customer Support
Shopify
Data Entry
Zendesk
Medical Billing & Coding
Amazon Seller Central
Hourly rate US$13.00 - US$37.50
Minimum project size None
Agency size 51-200 workers
Member since 6 Sept 2017
SmartContact Avatar

SmartContact

Rating is 4.96 out of 5.
5.0/5  (79 jobs)
Barranquilla, Colombia

Hi I'm Mario, I work full-time as UI/UX designer and illustrator. I'm also an illustrator and customer service representative. I've been helping and assisting customers for more than 5 years. I am always interested in providing the best possible service to customers and making long-term professional relationships to ensure that every project becomes successful. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am available to work with you providing excellent customer service, illustration skills, and anything else you may need. Feel free to contact me at anytime and I'll be glad to assist you.

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Email Support
Customer Support
Data Entry
Zendesk
Customer Engagement
Customer Experience
BPO Call Center
Hourly rate US$6.00 - US$20.00
Agency size 11-50 workers
Member since 12 Jun 2020
Virtual Talents Global Avatar

Virtual Talents Global

Rating is 4.45 out of 5.
4.4/5  (71 jobs)
Pasuquin, Philippines
Top Rated Plus

𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐓𝐚𝐥𝐞𝐧𝐭𝐬 𝐆𝐥𝐨𝐛𝐚𝐥 offers cost-efficient remote staffing services with exceptional service quality. Our Talents have extensive experience in prestigious BPOs, primarily as Sales Representatives and Telemarketers. They excel in fast-paced environments, achieve multiple targets, and readily adapt to change. Our talented and brilliant freelancers support clients worldwide, including the United States, Canada, Australia, and Singapore. We closely monitor freelancers to ensure clients' expectations are consistently met. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐓𝐚𝐥𝐞𝐧𝐭𝐬 𝐆𝐥𝐨𝐛𝐚𝐥 is your company's pathway to success! Through us, you gain access to top-notch Sales agents, Appointment Setters, and Telemarketers who treat your business as their own. We prioritize INTEGRITY. We understand that hiring a remote freelancer involves some risk, as you may be paying for a result yet to be determined. That's why we exclusively hire professionals with proven track records of success with clients. Reliability and responsiveness are essential for a harmonious client relationship, and we ensure that each of our representatives possesses these qualities. 𝐌𝐈𝐒𝐒𝐈𝐎𝐍: Virtual Talents Global helps clients by providing valuable Talents for work and enhancing the client experience through consistent delivery of high-quality results. We are dedicated to our values and strive to stay competitive in the business world. 𝐕𝐈𝐒𝐈𝐎𝐍: Virtual Talents Global will become the most reliable freelance agency, offering our clients and talents a competitive edge in delivering exceptional service at all times and in any location.

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Digital Marketing
Real Estate Cold Calling
Call Center Management
Cold Calling
Sales Call
B2B Marketing
Customer Experience
Hourly rate US$8.00 - US$15.00
Minimum project size US$1K+
Agency size 11-50 workers
Member since 9 Oct 2021
Yugorithm Avatar

Yugorithm

Rating is 4.89 out of 5.
4.9/5  (63 jobs)
Quezon City, Philippines
Top Rated Plus

Established in 2021, Yugorithm Global Services was created with a dream to provide its clients with a helping hand so they can focus on their core business. Yugorithm is a one-stop-shop for managed services, bringing you world-class service with quality honed through experience. With your goal and budget in mind, we are a team of different trained skills for the price of one. Our team offers a variety of services: 💻 Virtual assistance 📊 Social Media managemenet ⌨️ Tech support 📞 Customer Service Support 🤖 Automation 🎨 Graphic design 🎥 Video Editing 📝 Content Writing Since Yugorithm’s inception, we have worked with more than 20 satisfied international clients in a short amount of time. Now that you've found us, let us help you.

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Technical Support
Graphic Design
Virtual Assistance
Managed Services
Customer Support
Data Entry
Project Management
Hourly rate US$8.00 - US$15.00
Minimum project size US$1K+
Agency size 11-50 workers
Member since 4 Oct 2021
ProntoDigital, LLC Avatar

ProntoDigital, LLC

Rating is 4.74 out of 5.
4.7/5  (60 jobs)
Fort Wayne, United States

🎯 Upwork Top Rated Agency Everything we do is about YOU - identifying your needs, putting and placing the right gear in the shortest time span to achieve your organizational goals. ProntoDigital is a complete digital shop where you can explore our digital inventory and shop for solutions or services as per your needs. ✅ Product Development: Website Development – Web Applications – Mobile Application. ✅ Web Optimization: Web Analytics – SEO - Media Marketing & Advertising. ✅ Business Solutions: Business Intelligence – API Integration & Development – E-commerce Development. ✅ Staffing and Recruiting: Full-time, Part-time, Contract, Project, C2C, W2, 1099 and Consultation, Outsourcing and Offshore Consultation. ✅ BPO: Lead Generation, Tele Marketing Service, Appointment Scheduling, Customer Support, IT Help Desk, Order Taking, and more! ✅ E-commerce: Amazon Arbitrage, Walmart, Etsy, eBay, Shopify, Big Commerce, Woo-Commerce, Magento. 🔥 Amazon 🌟FBA PL, 🌟Online Arbitrage, 🌟Brand Registration, 🌟FBA Product Hunting, 🌟Product Sourcing, 🌟 Product Launching, 🌟Product Ranking, 🌟Keywords Research, 🌟Inventory Management, 🌟Listing optimization, 🌟Bulk Flat file Listings, 🌟Vendor Central, 🌟Amazon PPC Campaigns, and 🌟 A+ Content. 🔥 Walmart 🌟Product Listing Creation, 🌟Listing Optimization, 🌟Catalog Management, 🌟Products setup, 🌟 Content Writing, 🌟Order Management, 🌟Inventory Management, 🌟Fulfillment Services, 🌟Bulk Uploading Listings, 🌟SEO Keywords Research and 🌟Drop shipping. 🔥 Ebay Web Services 🌟Store Management, 🌟Inventory, 🌟Listings creation, 🌟Listing with Multiple Variations, 🌟Listings Optimization, 🌟Expert in Selling Manager Pro, 🌟Promotions - Volume Pricing, 🌟Mark Down - Order Discount, 🌟Customer Service, 🌟Order Processing, 🌟Listing Template, 🌟Storefront Template, 🌟 Banner Design, 🌟Store SEO. 🔥 Etsy Services 🌟Store Management, 🌟Listings creation, 🌟Storefront Development & Management, 🌟Listing with Multiple Variations, 🌟Listing Optimization, 🌟Customer Service, and 🌟Order Processing. If you'd like to experience growth in your business, especially for E-Commerce like Amazon, Walmart, Etsy, or eBay, Schedule a Call with us today, and you can decide if your business is a good fit for our approach. LET'S TALK, message us for a link to sign up for a phone call. https://www.prontodigital.com/ecommerce-development

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Digital Marketing
Amazon Listing Optimization
HR & Business Services
PPC Campaign Setup & Management
Etsy
Adobe Analytics
Pay Per Click Advertising
Hourly rate US$45.00 - US$70.00
Minimum project size US$1K+
Agency size 51-200 workers
Member since 22 Apr 2020
Sam's Concept Avatar

Sam's Concept

Rating is 4.67 out of 5.
4.7/5  (59 jobs)
Cairo, Egypt

Sam's Concept is a full service call center agency founded in 2023 to provide customized outsourcing solutions to small/medium businesses with diverse operational needs. We're very proud of the astonishing amount of 5-star reviews we received in 2023 and the plan is to get 10x more in 2024. ⭐⭐⭐⭐⭐

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Outbound Sales
Call Center Management
Cold Calling
Staff Recruitment & Management
Project Management
BPO Call Center
Sales
Hourly rate US$5.99 - US$15.99
Minimum project size US$5K+
Agency size 51-200 workers
Member since 30 Jun 2022
ExploitsMotivation Avatar

ExploitsMotivation

Rating is 4.93 out of 5.
4.9/5  (58 jobs)
Cotonou, Benin

Your success is our top priority. We offer the expertise needed to create profitable marketing campaigns, optimize your conversions (leads and sales), and significantly boost your business results. Our credo is : HUMANITY AND PERFORMANCE FOR SUCCESSFUL CAMPAIGNS IN THE DIGITAL ERA We also offer customer relations for the digital age: our worldwide expertise in managing interactions by e-mail, chat and phone call offers solutions adapted to today's realities. Our Expertise in this area are: IT Solutions at Your Fingertips: Our team of IT specialists is meticulously trained and seasoned in a diverse array of technical support areas. Equipped with a wealth of experience, we pride ourselves on swiftly resolving your IT challenges, ensuring seamless operations for your business. Top-Tier Call Center Solutions: With a proven track record of delivering exceptional technical support and customer service to businesses of all sizes, we offer unparalleled inbound/outbound call center services. From resolving technical queries to driving both inbound and outbound sales, our skilled professionals are dedicated to enhancing your customer interactions. Your 24/7 Virtual Ally: Discover a suite of services tailored to meet both your personal and business needs. Our virtual assistants are ready around the clock to take on administrative duties, conduct in-depth research, handle transcription tasks, and more. Whether it's day or night, we're committed to providing comprehensive support to fulfill all your requirements. In Digital Marketing your collaborating with us, you'll benefit from: High-performing campaigns: With our in-depth knowledge of digital marketing, we'll help you develop Facebook Ads and Google Ads campaigns that captivate your audience and drive actual sales. Tangible results: Our proven strategies have enabled numerous clients to make significant strides towards their marketing goals. We are determined to achieve tangible results that boost your sales. We also provide high-quality virtual assistance, reliable customer support, and accurate translation services. Our telemarketing skills can also help drive your operations. You are in the wright place.

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Technical Support
Phone Support
Lead Generation
Call Center Management
Google Ads
French
Social Media Marketing
Hourly rate US$5.00 - US$35.00
Minimum project size US$1K+
Agency size 51-200 workers
Member since 6 Feb 2018
Orazone Technologies (Pvt) Ltd Avatar

Orazone Technologies (Pvt) Ltd

Rating is 4.87 out of 5.
4.9/5  (57 jobs)
Rawalpindi, Pakistan

With the ever growing need to service clients locally as well as internationally, we at Orazone Technologies have strategically planned ways of how to meet customers and clients needs along with providing world class customer services and service quality, we have a set up that can cater for client’s needing by 24/7 support. Our sales team’s core expertise lies in Inbound and Outbound customer service which includes selling as well. Orazone Technologies a multi-level Business Process Outsourcing (BPO) centre whose emphasis is on providing quality service through qualified and skilled professionals. Orazone Technologies is a Business Process Outsourcing (BPO) provider based in Pakistan. We provide world-class offshore integrated customer contact solutions to the communication and financial services industries. "Our customized solutions include inbound and outbound telemarketing and Business Process Outsourcing (BPO) that improve or replace the existing in-house operations. Orazone Technologies provides a seamless extension of clients' operations providing dramatic cost efficiencies, measurable quality, and performance improvements. Our services include inbound and out bound campaigns including credit repair programs, lead generation, debt-repair and a host of in-bound customer services.”

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Web Development
Technical Support
Database Administration
Customer Support
Data Entry
Mobile App Development
BPO Call Center
Hourly rate US$3.00 - US$20.00
Minimum project size US$1K+
Member since 7 Aug 2008
votiko Avatar

votiko

Rating is 4.89 out of 5.
4.9/5  (53 jobs)
navsari, India
Top Rated

Votiko is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at Upwork. Votiko team

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Inbound Marketing
Outbound Sales
Lead Generation
Call Center Management
Cold Calling
Customer Support
Administrate
Hourly rate US$6.00 - US$12.00
Agency size 11-50 workers
Member since 19 Sept 2017
the DigiLife Team Avatar

the DigiLife Team

Rating is 4.67 out of 5.
4.7/5  (52 jobs)
Cebu City, Philippines

The DigiLife Team is a collaboration of professionals with a strong dedication to their craft. Members are all experts in their respective industry, have years of extensive experiences, and were former employees of well-respected companies which are mostly Fortune 500 members. In our agency, we are committed to delivering customer satisfaction like how you'd want it to be reflected by your company. We value your vision and commitment to your customers/stakeholders and we make it our business to satisfy you and your customers. Each agent is meticulously selected, mentored, and assessed; so as to meet and exceed their client's expectations. We monitor the growth of our members and believe that each is accountable for the team's overall improvement. Internalization is a key attribute in which we operate, thus each member contributes to the company's goal. We're a team of people with various specialization and skills. However, each one of us is expected to meet a certain level of customer service and technological aptitude. In general, we can find your ideal freelancer with the following skill sets, but is certainly not limited to; -Software Development -Project Management -Customer Support (email, chat, and phone) -Technical Support -Data Encoding -Virtual assistance -Appointment setting Whether you need an individual, or a few people to make up your team, we will be able to fill your needs in the least possible time. Hit us up and let's talk about getting you your rockstar freelancers.

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Software Testing
Technical Support
Call Center Management
Customer Support
Project Management
BPO Call Center
Virtual Assistant
Hourly rate US$10.00 - US$31.25
Minimum project size None
Agency size 11-50 workers
Member since 6 Nov 2017
KB Staples Business Support Services Avatar

KB Staples Business Support Services

Rating is 4.99 out of 5.
5.0/5  (51 jobs)
Butuan City, Philippines

At KB Staples, we specialize in providing top-notch contact center services to businesses across industries. Since 2018, we have been running successful voice campaigns for both B2B and B2C clients, helping them achieve their sales and customer service goals. We have a proven track record of success in delivering results for our clients. Our team of trained agents is skilled in: - Appointment setting - Customer support - Cold calling - Virtual Assistant And we are committed to delivering exceptional service every step of the way. We offer not only affordable and reliable, but simply the best to help you with your multiple needs. If you're looking for a trusted partner to help you achieve your sales and customer service goals, look no further than KB Staples Business Support Services. Contact us today to learn more about how we can support your business. ________________________ Aside from being experienced working in a call center and having a professional call center staff, the agency offers support for all its employers campaigns at no additional cost! This includes but is not limited to coaching, feedback, reporting, data analysis or just simple suggestions and sharing of best practices!

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Cold Calling
Customer Acquisition
Customer Engagement
BPO Call Center
Virtual Assistant
Appointment Setting
Telemarketing
Hourly rate US$5.00 - US$11.00
Agency size 2-10 workers
Member since 11 Dec 2013
BPO HIVE Avatar

BPO HIVE

Rating is 4.99 out of 5.
5.0/5  (50 jobs)
Cairo, Egypt

We are your full-scale contact center solution and partner. Communication is everything. We don't just make or answer calls; we build relationships. Our mission is to make every interaction count, ensuring a positive outcome for your business and your customer. Specializing in key services such as appointment setting, phone customer support, chat, and email, we've crafted our offerings to address every facet of customer interaction. Our reputation as a top-rated plus company on Upwork is not just a badge of honor; it reflects our dedication to excellence and the long lasting relationships we've built with our clients.

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Customer Support
US English Dialect
BPO Call Center
Administrative Support
Virtual Assistant
Appointment Setting
Telemarketing
Hourly rate US$12.00 - US$99.99
Minimum project size None
Agency size 11-50 workers
Member since 15 Jul 2021

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer