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Careers@Home Avatar

Careers@Home

Rating is 4.96 out of 5.
5.0/5  (12 jobs)
Bulacan, Philippines

Careers@Home is a group of talented individuals who provides exceptional customer service from small to large companies. We offer phone, email and chat support or whatever support clients may need to serve customers. With our in depth experiences in customer service, clients can be assured that their customers will be well-taken cared of. Aside from customer service, we also provide data entry, research and transcription services.

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Email Support
Phone Support
Facebook Ads Manager
Call Center Management
Cold Calling
Shopify
Data Entry
Hourly rate US$3.00 - US$12.50
Member since 18 Oct 2017
Assistyou24hr Avatar

Assistyou24hr

Rating is 4.87 out of 5.
4.9/5  (12 jobs)
Dhaka, Bangladesh

Are you looking for Shopify virtual assistant, Shopify customer service, Shopify customer support, eCommerce customer service, eCommerce virtual assistant /Agency ?. I have more than 9 years of experience in Customer Service. I own a BPO firm. We provide service in English>French>German>Italiano>Chinese>Spanish and other languages, with customer service skills We are the right talent for the job. We are -Experienced using ZenDesk, Gsuite,ladesk, Live agent, Livechatinc, Zendesk Chat. Gmail Help Scout, Gorgias,xSellco, Buffer Reply, Hootsuite, Sprout Social, Facebook Messenger channel -Experienced using Shippo. Tracking & Delivery Updates.Aftership .hipStation .ShippingEasy Shipping App. Ordoro Shipping.Easyship. Tracktor -Experienced doing customer service for e-commerce/dropshipping stores We can help you with -Provide 24/7 Live Chat and Email Support -Provide Facebook/ Instagram Management -Issue refunds according to your refund policy -Re-send products to customers when needed -Respond to all customer inquiries quickly and accurately We are a passionate and dedicated agency.

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Phone Support
Lead Generation
Call Center Management
Cold Calling
Customer Support
Live Chat Operator
BPO Call Center
Hourly rate US$10.00 - US$10.00
Minimum project size US$1K+
Agency size 51-200 workers
Member since 11 Oct 2015
UA Communications Avatar

UA Communications

Rating is 5 out of 5.
5.0/5  (12 jobs)
Lahore, Pakistan

A Team of seasoned professionals with over 3 years of experience, we are a dynamic team of experts in cold calling, real estate calling, appointment setting and credit restoration and sales. We know the ins and outs of these industries like the back of our hands! Agent Training: Our top priority at UA Communication, we believe in the power of exceptional customer service. That's why we prioritize comprehensive agent training, focusing on kindness and effective communications with clients. We ensure that our team deliver top-notch support and build lasting relationships. Ready for Growth: UA communication is always looking for opportunities to expand our horizons. We are actively seeking new ventures and partnerships, including exploring exciting possibilities on platform like Upwork. Track Records: Having worked with different companies in the past, we have honed our skills and expertise. Currently, we have3 groups of dedicated agents, each consisting of 4-8 professionals. Although, we do not have experience to show on this platform as we are new to this platform but we do have skills to help you in the sales and growth of your company. Join us Today: If you're seeking a call center solution that goes above and beyond, look no further than UA Communication. We are dedicated, passionate and committed to delivering exceptional results. Let's connect and discuss how we can help your business thrive!

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Email Support
Real Estate Cold Calling
Lead Generation
Call Center Management
Cold Calling
Customer Support
Sales Call
Hourly rate US$4.00 - US$8.00
Minimum project size None
Agency size 11-50 workers
Member since 23 Oct 2023
Cleverly Awesome Helpers Avatar

Cleverly Awesome Helpers

Rating is 5 out of 5.
5.0/5  (12 jobs)
Cavite City, Philippines

Cleverly awesome helpers is an agency that was created to assist you personally or help you run your business smoothly. Our team consists of talented and highly trained individuals that specialize in customer service and appointment setting combined with a variety of other skills such as, graphic design, lead generation, data entry, accounting, SEO, and social media management. We are capable of taking charge of all of your tasks so you can focus more on growing your business and have the time to enjoy life.

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Inbound Marketing
Real Estate
Lead Generation
Graphic Design
Accounting
Social Media Marketing
Project Management
Hourly rate US$15.00 - US$25.00
Minimum project size US$5K+
Agency size 11-50 workers
Member since 14 Jul 2021
GRM Freelancing Agency Solution Avatar

GRM Freelancing Agency Solution

Rating is 4.5 out of 5.
4.5/5  (12 jobs)
Makati City, Philippines

This agency has a sense of unity, collaboration, and coming together for a common purpose to GROW YOUR BUSINESS! We signify gathering talented individuals from various fields who bring their unique skills and expertise to form a cohesive and productive community. GRM represents the idea of working together harmoniously, supporting one another, and leveraging each other's strengths to deliver exceptional results and encapsulates the spirit of collaboration and synergy that can be found within a freelancing agency, where individuals unite to create a collective force for success.

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Outbound Sales
B2C Marketing
Real Estate
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Hourly rate US$4.00 - US$15.00
Minimum project size None
Agency size 11-50 workers
Member since 13 Jul 2023
The Simple Tag Outsourcing Avatar

The Simple Tag Outsourcing

Rating is 4.99 out of 5.
5.0/5  (12 jobs)
Kolkata, India

Go Offshore! Outsource Your Back Office and Increase your Margins! We provide highly trained back office team, which can perform a range of tasks to support your business requirements. Fully based on AWS, our infrastructure ensures that data is not stored on any unencrypted devices and there's no physical security issues. Our agents are trained in seamless customer support, to ensure that the person on the other end of the line considers us as an extension of your office. Our Expertise Includes but not Limited to the below: Call Handling (In & Out) Sales and Telemarketing Chat and Email Support Data Entry Virtual Admin Assistance Lead Generation (LinkedIn outreach, Email) Appointment Setting (Cold calling) We specialize in being able to handle all of your call center needs, including serving the unique needs of our clients in the health care industry. In full compliance with PCI & HIPAA, we are well-positioned to protect information from fraud, abuse, and missteps with healthcare and electronic billing information. In choosing a call center, it is important to do your due diligence to ensure that the business is following the best practices and maintains high level of security and compliance. We're working hard to turn our passion for client success into a booming online consultancy and support business. We hope you enjoy our services as much as we enjoy offering them to you. Sincerely, TST Outsourcing

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Outbound Sales
Data Mining
Technical Support
Phone Support
Call Center Management
Data Scraping
BPO Call Center
Hourly rate US$8.00 - US$15.00
Minimum project size US$1K+
Agency size 11-50 workers
Member since 8 Oct 2015
YellowStone Xperiences Private Limited Avatar

YellowStone Xperiences Private Limited

Rating is 4.89 out of 5.
4.9/5  (11 jobs)
Chandigarh, India

Welcome to YellowStone XPs BPM, where innovation meets excellence! For 5 straight years, have been working with different countries across the globe. US, Canada, Russia, Australia, UAE and Asia. YellowStone XPs team of well-rounded experts has experience in mobile apps development, content writing, social media marketing, search engine optimization, link building, website development, graphic design, video editing, web research, and any task related to online marketing. ====== WordPress services we offered ====== ✔ PSD to WordPress Theme. ✔ Creating custom functions or shortcodes. ✔ Use actions and filters. ✔ WordPress Theme as well as Plugin Customization & Web Stores. ✔ Woocommerce & E-commerce: -Custom plugins, Templates, Setup, Debugging and customization. ====== Shopify services we offered ====== ✔ Shopify Store Setup ✔ Shopify website Design / Development ✔ Shopify Theme Customizations ✔ Shopify apps Customizations ✔ Shopify site Optimization Front-end Development =================== ✔ JavaScript, ReactJs, Vuejs (for front-end development) ✔ PHP (for back-end development) ✔ HTML/CSS for front-end web development ✔ Proficiency in modern front-end frameworks like React, Angular, or Vue.js ✔ Responsive web design using CSS and media queries ✔ Experience with HTML5 and CSS3 ✔ Type script & JavaScript Website Design =================== ✔ Figma ✔ Photoshop ✔ Adobe xd ✔ Illustrator ✔ Image Manipulation ✔ Bootstrap 4&5 ✔ Ngx Bootstrap ✔ Video Editing ✔ 2D Animation ✔ 2D Character Tracing ✔ Adobe After Effects Back-end Development ================== ✔ Laravel ✔ Node.Js ✔ Dot Net Core MVC Databases ======== ✔ Knowledge of database design, optimization, and querying ✔ MySQL ✔ PostgreSQL ✔ MongoDB ✔ Firebase API Development ============== ✔ Building and consuming RESTful and GraphQL APIs ✔ Knowledge of API authentication and security ✔ Version Control/Git: Proficiency in using Git for version control and collaboration with other developers. Digital Marketing ============== ✔ Search Engine Optimization (On-Site SEO + Off-Site SEO) ✔ Local Search Engine Optimization ✔ Google Adwords, FB Advertising, Bing Campaign Setup & Management ✔ Google Analytics and Optimization ✔ Google Tag Manager Copywriting ============== Blog writing for WordPress or Tumblr-based blog. ✔ SEO Writing ✔ Article Writing ✔ Web Content Writing that has SEO value. Blog Management ============== ✔ Regular posts on your blog with relevant content to your business and audience. ✔ SEO friendly unique new engaging content for blogs. We are dedicated to propelling businesses to new heights through strategic digital solutions and unparalleled creativity. YellowStone XPs is ISO 27001:2022 and ISO 9001:2015 certified. Our Team is Working 7 days to deliver the jobs as per client requirements.

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MySQL
Digital Marketing
.NET Core
Customer Support
Ecommerce
Shopify
Logistics Management
Hourly rate US$10.00 - US$15.00
Minimum project size None
Agency size 500+ workers
Member since 15 Dec 2023
Voca CX Outsourcing Avatar

Voca CX Outsourcing

Rating is 4.71 out of 5.
4.7/5  (10 jobs)
Kingston, Jamaica
Rising Talent

VOCA CX LLC is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services centered around customer engagement , product fulfillment and operational efficiency/savings. Our global model allows us to operating centrally from Jamaica, whilst incorporating talent in the Philippines and other countries within the Americas including Mexico, Honduras, Haiti and the Dominican Republic. With our diverse group of professionals, we are able to provide full English support across multi-channels including Phone, LiveChat & Email. However, we also provide bilingual support in Spanish and French as well. We only hire and train the best! Our dedication to our clients and ambition to become a global leader within the BPO space, drivers our recruitment and staffing practices, as we ensure our clients have seasoned and motivated agents to service their customers. Based on 10+ years of experience in the BPO Industry, we specialize in providing Call Center Solutions inclusive of: - Customer Service - Technical Support - BackOffice/ Data Entry - Virtual Assistance/Receptionist

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Email Support
Quality Assurance
Technical Support
Call Center Management
Shopify
Data Entry
Zendesk
Hourly rate US$6.00 - US$8.00
Minimum project size None
Agency size 11-50 workers
Member since 28 Sept 2019
Telefocus Call Center - Inbound/Outbound Avatar

Telefocus Call Center - Inbound/Outbound

Rating is 4.84 out of 5.
4.8/5  (9 jobs)
Middletown, United States

Telefocus is a Connecticut based call center that offers 24 hour call services. We specialize in telemarketing campaigns, appointment setting, and lead generation. Our local reps possess the skills and industry experience that makes each campaign profitable. We also offer 24 hour receptionist/front desk services. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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Lead Generation
Communication Skills
VoIP Administration
Call Center Management
Customer Support
Direct Sales
Receptionist Skills
Hourly rate US$15.00 - US$15.00
Minimum project size None
Agency size 2-10 workers
Member since 12 Dec 2019
East Joint Marketing Solutions Avatar

East Joint Marketing Solutions

Rating is 5 out of 5.
5.0/5  (9 jobs)
Antipolo City, Philippines

The Company: East Joint Marketing Solutions started out online marketing since on 2008 by Janneth Sasuman. She initially offered SEO and Online Classified posting services. Months later, more services were added such as Graphic Design, CMS Website Setup and small scale outbound calls. Soon after, major clients in all sizes started coming in requiring various online marketing services that made the company decide to hire a team of hand picked experts on their field that provided and exceeded every client's expectations. What We Do: We provide inbound and outbound sales, customer service and technical support for any time zone, 24/7 or less. We have agents readily available on any service whenever needed. Why Choose Us: Flexible and Scalable Top Class Trainers High Quality Agents Experienced Leaders

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Microsoft Word
Adobe Photoshop
BPO Call Center
Virtual Assistant
Microsoft Excel
Hourly rate US$8.00 - US$8.00
Member since 26 Jul 2008
Esteemed Liveware Avatar

Esteemed Liveware

Rating is 5 out of 5.
5.0/5  (8 jobs)
Dulag, Philippines
Top Rated Plus

🥇🏆🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 on Upwork (𝗧𝗼𝗽 𝟯%) 🏆🏆🥇 Welcome to Esteemed Liveware! We're a fast-growing team dedicated to providing high-quality, affordable services, specializing in Customer Service and Admin Assistance. Our mission is to equip our clients with cutting-edge service solutions to help them achieve their business objectives. With a team of highly qualified customer service specialists boasting years of expertise across various online platforms and software, we're committed to delivering top-notch support. We're here to lighten your workload, taking on as many tasks as needed so you can focus on what you do best - growing your business! 💪 Our Services include: 🎧 Customer Support | Customer Service 📩 Email Support and Management 📝 Administrative Support 🛠️ Technical Support 📞 Phone Support and Cold Calls ⌨ Data Entry 📅 Appointment Setting 🚚 Order Fulfillment 🗓 Google Calendar Management 👩‍💼 Social Media Management 📝 Ticketing Systems and CRM tools such as Zendesk, Freshdesk, Gorgias, Intercom, Gladly, etc. 🛒 Shopify VA and other Order Management Tools Applications, tools, and websites we use: 🌟 Shopify 🌟 Zendesk 🌟 Freshdesk 🌟 Reamaze 🌟 Gorgias 🌟 MS Office 🌟 Google Sheets 🌟 Google Docs 🌟 Google Drive 🌟 Microsoft Excel 🌟 Microsoft Word 🌟 Oberlo 🌟 Slack 🌟 Trello 🌟 Paypal 🌟 Social Media Sites: Facebook, Instagram, Pinterest, Linkedin, Twitter, TikTok At Esteemed Liveware, our primary goal is to cultivate long-lasting, solid relationships with our clients rather than just one-off transactions. If you believe we're a good fit for your needs, please don't hesitate to reach out! 🤗

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Email Support
Phone Support
CRM Software
Call Center Management
Order Tracking
Shopify
Zendesk
Hourly rate US$5.00 - US$15.00
Minimum project size None
Agency size 11-50 workers
Member since 14 Oct 2022
AR INNOVATIONS Avatar

AR INNOVATIONS

Rating is 4.85 out of 5.
4.9/5  (8 jobs)
Lahore, Pakistan
Rising Talent

BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Appointment Setting • Lead Generation • Sales Execution • Telemarketing • Design and Development • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPI's - Free

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Email Support
Real Estate Cold Calling
Call Center Management
Cold Calling
Customer Support
Sales Call
Inside Sales
Hourly rate US$6.00 - US$20.00
Minimum project size None
Agency size 11-50 workers
Member since 2 Feb 2023
VA Support Specialists PH Avatar

VA Support Specialists PH

Rating is 4.74 out of 5.
4.7/5  (8 jobs)
Makati, Philippines

Virtual Assistants PH offer businesses for both voice and non-voice support and sales. We're a company based here in the Philippines and one of our core competencies is Customer Service. We are experienced in handling Technical and Customer Support Campaigns (Chat - Zendesk, Vicidial Chat integration, Email and Phone Support).

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Inbound Marketing
Outbound Sales
Call Center Management
Data Entry
VICIDIAL
BPO Call Center
Virtual Assistant
Hourly rate US$5.00 - US$15.00
Minimum project size US$1K+
Agency size 11-50 workers
Member since 19 Feb 2017

HARENA

Rating is 3.35 out of 5.
3.4/5  (8 jobs)
ANTANANARIVO, Madagascar

Centre d’appels existant depuis 2011, nous sommes spécialisés dans les appels entrants et sortants. En 2017, nous avons ouvert VATOSOA, un nouveau centre dans l’espoir de conquérir de nouveaux clients. RECEPTION D APPELS : · La prise de rendez-vous · La prise de commande · Le télésecrétariat · Le ticketing · Le service clientèle · Service de garde 24h/24 7j/7 · Help desk · Permanence téléphonique · Conseils clients EMISSION D’APPELS: · Prise de rendez-vous · Détection d’opportunités · Prise de commande · Télévente · Enquêtes, sondages et études de marché · Gestion de créances · Gestion de bases de données · Fidélisation · Relance clients Avec des collaborateurs issus des grandes écoles, instituts et universités de Madagascar, nous mettrons à votre disposition notre expérience et notre savoir faire dans ces domaines afin de vous permettre une administration et une gestion facilitée de votre établissement. En vue d’accroître la création de travail à Madagascar, nous affichons des tarifs concurrençant ceux sur internet soit de 10 euros/heure.

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Customer Support
Data Entry
Writing
BPO Call Center
Virtual Assistant
Customer Service
Hourly rate US$7.00 - US$12.00
Member since 17 Jan 2014
Octopus Tech Solutions Avatar

Octopus Tech Solutions

Rating is 4.93 out of 5.
4.9/5  (8 jobs)
Chandigarh, India

Octopus Tech believes in an integrated solutions approach to provide enhanced value to the customer through process standardization, simplification, and optimization. Our best-in-class solutions provide you with a platform to take your enterprise to the next level of operational excellence by reducing costs and increased service quality. We are a team of highly passionate coders and designers who are constantly in the search of new ideas and solutions by pushing ourselves to new extremes. We are the creative minds and technical architects behind your ideas. We have a knack for taking an idea and creating something innovative and attractive from it. Come to share your vision with us and see it come to life, better than your own imagination. A whole new world of creativity is just a click away. Services We Offer are : Web Design and Development Support and Maintenance Services for your E-commerce Website Search Engine Optimization (SEO) BPO Customer Support Call Center Services Telemarking Services Virtual Assistant

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Outbound Sales
Ecommerce Website Development
PHP
Customer Support
Magento 2
Shopify
WordPress e-Commerce
Hourly rate US$4.50 - US$35.00
Member since 27 Jul 2018
Freelancers on-the-Go Avatar

Freelancers on-the-Go

Rating is 0 out of 5.
(7 jobs)
Lipa Batangas, Philippines
Top Rated Plus

I would say we are the "A Team" when it comes to people on this team/agency. Most of our people have positions in a BPO company before, former Team Leads, Quality Assurance and Managers. Our vision is to be the best and our mission if to satisfy our client on all aspects.

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Email Support
Technical Support
Lead Generation
Customer Relationship Management
Management Skills
Customer Support
Zendesk
Hourly rate US$5.00 - US$8.00
Agency size 11-50 workers
Member since 10 Jun 2019
Bliscore Avatar

Bliscore

Rating is 4.93 out of 5.
4.9/5  (7 jobs)
Lviv, Ukraine
Rising Talent

Over the last 8 years, we have developed many web, desktop and mobile applications using .NET/C# and Javascript. It's important to us build long term relationships with clients, so we are primarily looking for long term projects. Our skills include: ✔️ Front-end: React, Angular, Vue, JavaScript, Typescript, JQuery, Kendo UI, SignalR, Bootstrap ✔️ Back-end: .Net Core, ASP.NET MVC, Entity Framework Core, C# ✔️Cross-platform mobile development: React Native ✔️ Database: MS SQL, MySQL, linq2sql, SQLite, PostgreSQL, ✔️CI/CD: Microsoft Azure, Azure DevOps Expertise: ✔️ Web development - ASP.NET MVC, JavaScript, React, Angular, AngularJS, Vue, JQuery ✔️ Voice & Video, Messaging - Twilio API ✔️Cross-platform mobile development: React Native Team skills: ✔️ Advanced Problem-solving. ✔️ Detail-oriented. ✔️ Passionate about providing code quality. ✔️ Team players. ✔️ Always look to improve our skills.

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ASP.NET Core
CRM Software
Vue.js
ASP.NET
Call Center Management
React Native
Twilio API
Hourly rate US$30.00 - US$40.00
Minimum project size US$5K+
Agency size 11-50 workers
Member since 11 Nov 2019
BK Techlogix Avatar

BK Techlogix

Rating is 5 out of 5.
5.0/5  (7 jobs)
Lahore, Pakistan

Call Center Services • Appointment Setting • Best Sale Agents • Best in Information Gathering • Customer Support • Auto Dialer Facility • Manual Dialer Facility • Access to Call Recording • Customized KPI's

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Data Mining
Phone Support
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Data Entry
Hourly rate US$5.00 - US$20.00
Agency size 11-50 workers
Member since 10 Sept 2021
Empire Outsourcing Avatar

Empire Outsourcing

Rating is 4.73 out of 5.
4.7/5  (7 jobs)
Managua, Nicaragua

Over the last 10 years, we have worked as a customer service representative agency, we were able to learn about the call center industry and deal with angry customers. We learned to provide great customer service. We are committed and responsible people. We love to help customers and educate them about the product. Phone: +1 ‪(772) 206-0423‬ Email: info@empireoutsourcing.com Website: www.empireoutsourcing.com You should hire us because we are responsible and enthusiastic people who love to help people, especially customers who have no idea how to use their products and resolve their doubts about the product and service. We always give 100% of ourselves in every single call/Email/Chat. We prefer long-term jobs, as We prefer to work for a company for years.

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Marketing
Digital Marketing
Lead Generation
Virtual Assistance
Call Center Management
Automotive
BPO Call Center
Hourly rate US$14.00 - US$14.00
Agency size 11-50 workers
Member since 24 Mar 2023
HallPass Freelance Avatar

HallPass Freelance

Rating is 5 out of 5.
5.0/5  (7 jobs)
Kingston, Jamaica

Our Agents have ALL been vetted and certified within their respective fields. Customer satisfaction is our priority. This is why "We work with the BEST to ensure you get nothing less!"

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Dropshipping
Public Relations
Data Entry
General Transcription
BPO Call Center
Administrative Support
Social Customer Service
Hourly rate US$5.56 - US$35.00
Agency size 11-50 workers
Member since 28 Jan 2021

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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