French Customer Service/Support/Community Moderator

Posted last year
Worldwide

CUSTOMER/GAME SUPPORT AND COMMUNITY MODERATOR TASKS FOR FRENCH LANGUAGE

9am to 6pm Philippine Time (UTC+8)

 Native/Fluent in French
 Effectively communicate with players to understand their needs and demands.
 Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful and timely manner.
 Maintain, moderate, and provide customer support in all social media accounts, forums,
and official review stores related to the product.
 Reply in free-hand French Language to address customers’ concerns
 Game monitoring
 Study and familiarize the game with the goal to learn the process and curves of the game
 Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs
 Escalate issues as needed
 Experience some random game testing and writing bug reports for escalations.
 Work within a team and share information.
 Data management and reporting
 Report critical issues to team, superior, and client. Provide proper documentation
 Assisting the immediate supervisor, team leader, or customer's counterpart/client with any task that is assigned from time to time.

  • Less than 30 hrs/week
    Hourly
  • Intermediate
    Experience level
  • Remote job
  • Ongoing project
    Project type
Skills and expertise
Customer Support Email Support
+ 6 more
Activity on this job
  • Proposals:
    20 to 50
  • Last viewed by client:
    last year
  • Interviewing:
    3
  • Invites sent:
    0
  • Unanswered invites:
    0
About the client
Member since 4 May 2020

Interested in this job?

Sign up to access more client information, including their total jobs posted, total spent, average hourly rate paid, and hours paid.
Sign up for free

Explore similar jobs on Upwork

Community Moderation Korean Telegram
Community Moderation Japanese Telegram

How it works

  • Post a job icon
    Create your free profile
    Highlight your skills and experience, show your portfolio and set your ideal pay rate.
  • Talent comes to you icon
    Work the way you want
    Apply for jobs, create easy-to-by projects or access exclusive opportunities that come to you.
  • Payment simplified icon
    Get paid securely
    From contract to payment, we help you work safely and get paid securely.
Want to get started? Create a profile

About Upwork

  • Rating is 4.9 out of 5.
    4.9/5
    (Average rating of clients by professionals)
  • G2 2021
    #1 freelance platform
  • 49,000+
    Signed contract every week
  • $2.3B
    Freelancers earned on Upwork in 2020

Find the best freelance jobs

Growing your career is as easy as creating a free profile and finding work like this that fits your skills.

Trusted by

  • Microsoft logo
  • Airbnb logo
  • Bissell logo
  • GoDaddy logo