Find the best Helpdesk jobs

It takes just one job to develop a successful relationship that can propel your career forwards.
Find work Interested in hiring?

Professionals on Upwork rate clients
Rating is 4.9 out of 5.
4.9/5

on average from 2M+ reviews

Trusted by

Check out a sample of the 45 Helpdesk jobs posted on Upwork

Service Desk Technician Hourly ‐ Posted 10 days ago

Less than 30 hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

As a Technician specializing in Microsoft technologies, you will play a critical role in providing advanced technical support, resolvi…

Helpdesk System Configuration Salesforce Service Cloud Helpdesk Microsoft Active Directory Phone Support Incident Management Customer Support Technical Support
See more
Remote IT Support and Process Manager Hourly ‐ Posted 8 days ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

Summary: ClearView Business Solutions is seeking a skilled Remote IT Support and Process Manager to support our print customers. The id…

Helpdesk Technical Support Helpdesk Network Equipment DHCP DNS System Configuration
See more
IT Support-Service Desk Hourly ‐ Posted 2 months ago

Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Intermediate
Experience level

Job Description: We are seeking a dedicated and customer-focused Customer Support IT Specialist to join our team on a contract basis. A…

Helpdesk Online Chat Support System Configuration Technical Support Server Virtualization DHCP Microsoft Active Directory Helpdesk Incident Management
See more
Remote Technical Support Engineer (L2-L3 Level) Fixed-price ‐ Posted 1 month ago

US$500
Fixed-price

Expert
Experience level

Remote Technical Support Engineer (L2-L3 Level) 1. Windows Server/System Administration. 2. Backup Administration and Setup. 3. Remote…

Helpdesk Microsoft Outlook Windows Server Office 365 Helpdesk Microsoft Azure Technical Support Microsoft Active Directory
See more
Remote Technical Support Engineer (L2-L3 Level) Fixed-price ‐ Posted 20 days ago

US$500
Fixed-price

Expert
Experience level

Remote Technical Support Engineer (L2-L3 Level) 1. Windows Server/System Administration. 2. Backup Administration and Setup. 3. Remote…

Helpdesk Microsoft Outlook Windows Server Office 365 Helpdesk Microsoft Azure Technical Support Microsoft Active Directory
See more
Medical Help Desk Technician Hourly ‐ Posted 9 days ago

Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Intermediate
Experience level

This position is for a full-time experienced Medical Help Desk Technician who can demonstrate proficiency in medical software and tech…

Helpdesk Answered Ticket Freshdesk Technical Support Incident Management Administrative Support Microsoft Active Directory Helpdesk Phone Support Customer Support
See more

US$1,000
Fixed-price

Intermediate
Experience level

This job is a customer-facing tech support role. You will need to have had experience performing remote access technical support to end…

Helpdesk Business Services Tech & IT US English Dialect English Email Communication Hardware Troubleshooting System Configuration Communication Etiquette Plesk Microsoft Azure Amazon EC2 Linux System Administration New Relic Amazon Web Services Helpdesk Technical Support Customer Support Managed Services Online Chat Support Phone Support Email Support HubSpot Incident Management
See more
Customer Support Specialist Hourly ‐ Posted 1 month ago

Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Intermediate
Experience level

Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets r…

Helpdesk Order Fulfillment Multitasking Following Procedures Order Processing Helpdesk Call Center Management Administrative Support Freshdesk Communication Etiquette Email Support
See more
Help Desk Technician Hourly ‐ Posted 28 days ago

Less than 30 hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

As part of this role, you will be adept at handling calls while working with a wide range of technologies. This position offers the cha…

Helpdesk Administrative Support Customer Support Windows Server Helpdesk Microsoft Active Directory Technical Support
See more
Remote Technical Support Engineer (L2-L3 Level) Fixed-price ‐ Posted 9 days ago

US$500
Fixed-price

Expert
Experience level

Remote Technical Support Engineer (L2-L3 Level) 1. Windows Server/System Administration. 2. Backup Administration and Setup. 3. Remote…

Helpdesk Microsoft Outlook Windows Server Office 365 Helpdesk Microsoft Azure Technical Support Microsoft Active Directory
See more
Helpdesk Specialists on Upwork
can earn US$40–US$75/hr.
Learn more below about how you can earn a career on the world’s work marketplace.
Helpdesk Specialist average prices bell curve

US$40 US$75

Median hourly rates (USD)

How to Become a Freelance Help Desk Specialist

If you have a knack for troubleshooting IT-related issues, answering technical questions from a variety of customer segments, or developing and maintaining customer relationships, you might be interested in becoming a freelance help desk specialist.

What does a help desk specialist do?

A help desk specialist is responsible for answering computer-related and other technical questions from customers via telephone, email, or social media or face-to-face. As such, a help desk technician provides technical assistance regarding the setup, maintenance, and troubleshooting of computer hardware and software.

In addition to troubleshooting technical issues, help desk specialists train staff on how to diagnose and resolve computer-related and network problems. They also gather feedback from customers and partners in an effort to expand and refine training methods in addition to writing and editing training manuals for users.

Finally, help desk specialists run a variety of reports pertaining to software, hardware, and systems performance while also analyzing incoming problems and complaints from internal and external constituents.

What skills do I need to become a help desk specialist?

To become a successful help desk support specialist, you’ll need to be adept at working with various aspects of computer systems. This includes configuration, setup, maintenance, and upgrades to both software and hardware. In addition, a help desk technician must respond quickly to internal and external customer queries and know how to run diagnostic programs, isolate problems, and determine and implement solutions.

Help desk specialists should possess excellent communication and interpersonal skills as well as be familiar with the latest diagnostic software. Help desk specialists typically require a bachelor’s degree in computer science or a related field.

Common skills a help desk specialist should possess include:

  • Understanding of and comfort working in computer-oriented technical environments
  • Excellent diagnostic and communication skills
  • Ability to listen and understand the causes of technical problems and issues
  • Proficiency in giving technical instructions, either in person or over the phone
  • Ability to successfully work with a variety of personality types while resolving technical issues

What are the core help desk specialist job responsibilities?

As a help desk specialist, you’ll have a number of responsibilities related to helping internal and external users and clients resolve network and computer-related problems. You’ll also be responsible for a variety of hardware issues, depending on the environment you work in.

In general, help desk specialists have the following job responsibilities:

  • Provide assistance and technical support in response to queries related to software, computer systems, and hardware
  • Respond to software or hardware queries in person or over the phone
  • Write and edit computer and software training manuals
  • Train users on software and computer systems
  • Maintain proper performance of computer and software systems
  • Troubleshoot and identify problems and issues with computer systems
  • Walk customers through a variety of problem-solving processes
  • Install and repair computer hardware and software systems
  • Initiate diagnostic programs to identify and resolve problems
  • Resolve technical issues with wide area networks (WANs) and local area networks (LANs)

Should I get a help desk specialist certification?

In addition to developing your skills, obtaining a professional certification can help your Upwork profile stand out. Help desk specialists can obtain certification in a variety of disciplines and industries.

  • Perhaps the most popular, and sought after, help desk certification is the CompTIA A+. Not only is CompTIA A+ an excellent entry-level certification for help desk specialists, but it’s also a great credential for those hoping to pursue a wider range of additional IT certifications. Recognized by the Department of Defense as well as other large organizations, the CompTIA A+ certification addresses a number of areas, including hardware and software troubleshooting, networking, security, Windows operations systems, and mobile devices.
  • Information Technology Infrastructure Library (ITIL) certification is widely accepted for managing IT service delivery.
  • An online help desk course geared toward those specializing in customer service, the HDI-CSR certification focuses on customer service solutions. The course outlines how customer service reps can use available tools, in addition to their soft skills, to resolve technical issues. The HDI-CSR certification can be taught via live classroom training or online.

Jump-start your freelance help desk specialist career on Upwork and start looking for your first job. Eager to learn more about help desk specialist jobs on Upwork? Check out these additional resources:

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.

Your next job starts right here

Set up a free profile to showcase your skills, experience and desired pay rate to clients. You choose the payment method that's best for you to easily get paid for your work.

Find work
Upwork Payment Protection
Gives you security and peace of mind
See how it works