Process improvement is a series of actions taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new goals and objectives. wikipedia.org

Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model. wikipedia.org

User Acceptance Testing (UAT) is a process to obtain confirmation that a system meets mutually agreed-upon requirements. A Subject Matter Expert (SME), preferably the owner or client of the object under test, provides such confirmation after trial or review. wikipedia.org

A flowchart is a type of diagram that represents an algorithm or process, showing the steps as boxes of various kinds, and their order by connecting these with arrows. This diagrammatic representation can give a step-by-step solution to a given problem. wikipedia.org

Process architecture is the structural design of general process systems and applies to fields such as computers, business processes, and any other process system of varying degrees of complexity. wikipedia.org

Microsoft Visio, formerly known as Microsoft Office Visio, is a commercial diagramming program for Microsoft Windows that uses vector graphics to create diagrams. wikipedia.org

Business Process Modeling (BPM) in systems engineering is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved. BPM is typically performed by business analysts and managers who are seeking to improve process efficiency and quality. wikipedia.org

Risk management is the identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. wikipedia.org