John Mark T.
Dasmarinas CityPhilippines
100% Job Success
Top Rated Plus

Customer Success Manager | Complaints, Escalations & Team Lead | A+ VA

Exceeding expectations, not just meeting them! 🌟 Perfect 5-star feedback on projects 🏅 Been in several industries for 12 years now ⏰ Remarkable 23,000 worked hours! (And counting) 💯 Impeccable Job Success Score 🏆 Expert in Chat, Email, and Phone Support + Complaints and Escalation Management ⭐️ Team Management experience Here's what I can do for you: 🔥 Sales 🔥 Virtual Assistance 🔥 Customer Service 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting 🔥 Social Media Management 🔥 Reservations Assistance 🔥 iGaming 🔥 Claims and Dispute Management 🔥 Escalations & Complaints Resolution Think I'm the ONE to elevate your business? Let's talk! ✅ If you're interested... 💬 Send me a message... 📞 Let me know your preferred time for a phone call - I am available most of the time! P.S. Here are some of the tools I use: - Freshdesk - Freshcaller - Gorgias - Zendesk - Shopify - Salesforce - Hubspot - Live Agent - Microsoft Office (Word & Excel) - Slack - Discord - Facebook, IG, and Youtube - MS Outlook - Google Drive - eCommerce tools - Notion - ClickUp - Opencart - Wordpress and Elementor - LinkedIn Sales Navigator I'm not just a service provider – I'm your partner invested in your success. Let's build something great together! 🤝
Work history

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Skills

Skills

  • Zendesk
  • Phone Support
  • Technical Support
  • TSR
  • Multitasking
  • Supervision