Dorotea P.
Croatia
100% Job Success
Top Rated
Ranked top 10% of all Upwork talent

Customer Support Specialist and Virtual Assistant C+ level

My main skills include: - Social Media Management - Customer support via email and chat - Handling escalations - Order processing in Shopify - Amending and editing orders - Tracking orders and coordinating with suppliers as well as couriers - Issuing refunds and replacements - Quality assurance on tickets and emails - Influencer outreach on Instagram for marketing - VA Calendar Management - VA Inbox Management - VA Expense Reporting - VA Travel Arrangement - VC Research - VC Business and Financial Analysis - VA Calendar Management - VA Inbox Management - VA Expense Reporting - VC Research - VC Business and Financial Analysis - VC Due Dilligence - VC Capacity Analysis - VC Drawdown and Fee Computation The systems and apps I am highly proficient with: - Microsoft Office (especially Microsoft Excel/Google Sheets) - Google Drive, Gmail - Zoom, Skype, Google Hangouts - Shopify, Zendesk - Canva, Photopea - Instagram, Instagram Reels, TikTok, Business Suite - Slack
Work history

Sign up to access their hourly rate, hours worked, total earnings, work history, and portfolio.

Want more info about Dorotea P.?

Skills

Skills

  • Social Media Account Setup
  • Email Support
  • Social Media Content
  • Communications
  • Email Communication
  • Customer Care
  • Startup Company
  • Customer Retention Strategy
  • Team Management
  • English
  • Executive Support