Gavin B.
Rising Talent

Technical Support Specialist

ARE YOU LOOKING FOR ✓ A highly skilled IT professional with a bachelor's degree in Enterprise Computing accompanied with 5 years experience working in a customer support role. ✓ Technically driven with an outstanding understanding of commercial software and a quick grasp of new technology/software. Innovative in seeking out ways in which businesses can automate or enhance work processes. ✓ Strong written and verbal skills and holds excellent interpersonal and communication skills. ✓ Flexible and resourceful with the ability to manage multiple projects and work effectively both independently and in a team environment. ✓ Highly organised and disciplined on task delivery. WHAT SERVICES CAN I PROVIDE? ✥ TECHNICAL SUPPORT ・Software/Hardware Troubleshooting. ・Microsoft Office 365. ・Video Conferencing Support (Zoom, Microsoft Teams, Google Meet). ・User Guide Development. ・User Testing. ・Automation Consultation. ✥ CUSTOMER SERVICES / SUPPORT ・Chat Support. ・Email Handling. ・Data Entry. ・Reporting / Excel. ・Social Media Customer Support. ・Virtual Assistant.

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