Microsoft Exchange Server is the server side of a client_server, collaborative application product developed by Microsoft. It is part of the Microsoft Servers line of server products and is used by enterprises using Microsoft infrastructure products. wikipedia.org

The Windows Azure Platform is a Microsoft cloud platform used to build, host and scale web applications through Microsoft data centers. wikipedia.org

Windows Server is a brand name for a group of server operating systems released by Microsoft. wikipedia.org

Active Directory (AD) is a directory service created by Microsoft for Windows domain networks. wikipedia.org

Network security consists of the provisions and policies adopted by the network administrator to prevent and monitor unauthorized access, misuse, modification, or denial of the computer network and network-accessible resources. wikipedia.org

Windows 7 is an operating system produced by Microsoft for use on personal computers, including home and business desktops, laptops, netbooks, tablet PCs, and media center PCs. wikipedia.org

Customer service is the provision of service to customers before, during and after a purchase. wikipedia.org

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. wikipedia.org

Computer literacy is defined as the knowledge and ability to utilize computers and related technology efficiently, with a range of skills covering levels from elementary use to programming and advanced problem solving. wikipedia.org

VMware, Inc. is an American software company that provides cloud and virtualization software and services. wikipedia.org