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Rating is 4.8 out of 5.
4.8/5
based on 1,976 client reviews
  • US$90 hourly

    • 5.0/5
    • (44 jobs)
    Hello! I'm an experienced and helpful research professional with over 20 years of survey research experience. I apply my knowledge of best practices to maximize your response rates and the reliability and usefulness of your results. I guarantee you’ll be happy with the service I provide! I have over 20 years experience conducting surveys and other social science research methods in business, government, and academic settings. I have a PhD in Social Psychology and have taught survey and research methods in undergraduate and graduate programs. I specialize in questionnaire design, testing, and analysis, but I have experience in other quantitative and qualitative methods too, especially focus groups and content analysis. I love helping people answer questions. I'm looking forward to helping you! To avoid conflicts of interest, I do not conduct research that is paid for by, or is conducted on behalf of, any national government, including the US federal government, political parties, or organizations that lobby for political issues. I also don’t work on “push polls” or deliberately biased surveys. Thanks for your understanding!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Data Analysis
    Survey Design
    Qualitative Research
    SurveyMonkey
    Customer Experience Research
    Statistics
    Consumer Research
    Market Research
    Quantitative Analysis
    Internet Survey
    Survey
    Quantitative Research
  • US$15 hourly

    • 4.4/5
    • (31 jobs)
    I am a Real Estate Virtual Assistant. I have over three years of experience in this field, primarily doing administrative tasks and kvCore CRM Management. I have experience in the Integration of KVCORE CRM. I have worked with a lot of clients in the United States and Canada. I have partnered with EXP Realty, REMAX and Royal Le Page Canada Real Estate. Here are just some of my expertise: ✅ Customizing your kvCORE website into a next level ✅ Managing kvCORE account Agent or Company admin ✅ Adding leads in kvCORE ✅ Segmentation leads using # method ✅ Creating landing or squeeze pages to generate new leads. ✅ Setting up an automated sequencing response using smart campaign in kvCORE ✅ Adding testimonial to kvCORE website or link the Zillow reviews on website ✅ Adding real estate blog post in kvCORE website ✅ Create a custom page on kvCORE website. ✅ Connect your Facebook messenger in your kvCORE website so your website visitor can contact you straight to your Facebook ✅ Getting seller and buyer leads using 3rd party marketing tools in kvCORE ✅ Setting up listing alert, market report, and seller report on your leads ✅ Facebook Lead Ads to kvCORE Integration ✅ Adding new agent in kvCORE (For Admin Account) ✅ Creating websites for new agents in kvCORE (For Admin Account) ✅ StreetText Lead Generation I also do training sessions with real estate agents on how to navigate kvCore.
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    Communication Etiquette
    Web Design
    Real Estate IDX
    CRM Development
    Technical Support
    Real Estate Marketing
    API Integration
    Zapier
    Customer Support
    Customer Experience Research
    Canva
    Lead Generation
  • US$200 hourly

    • 5.0/5
    • (6 jobs)
    I left the large corporate world to start my own consultancy. We are a group of former Fortune 100 and Qualtrics employees with deep expertise in CX, EX, Qualtrics, and market research. We help organizations across various industries and sizes deeply understand their customers and employees. Specialties: Voice of the Customer, Voice of the Employee, Qualtrics Implementation & Managed Services, XM Discover, Experience Insights & Analysis, Market Research, 360 Feedback Feel free to reach out at justin@x-celerateconsulting.com!
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    Presentations
    Survey Design
    Report Writing
    Market Research
    Quantitative Research
    Customer Experience Research
    Customer Experience Management Software
    Customer Experience
    Custom Insight Employee Engagement Survey
    Employee Feedback
    Customer Satisfaction
    Qualtrics
    NPS
  • US$21 hourly

    • 4.9/5
    • (61 jobs)
    Why hire me? I provide superb quality remote service delivery. It's that simple. My Upwork client showcase: Start-ups | Para-legal services | Mortgage brokers | Bankruptcy referral | Insurance brokers | Tech-driven gardening services | Online delivery services | Real estate services | Digital marketing | Health care | E-commerce Support | SaaS marketing | Edutainment™ Support | FinTech Sales and Marketing Prior job experience: Entry-level, Supervisory, all the way to Mid-level management roles, 15 years total. The knowledge and skills I've picked up help me serve my clients better. Been "Upworking" for the past 9 years and the journey has been fruitful. I know however that the best is yet to come!!!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Email Marketing
    Business Development
    Customer Experience
    Customer Experience Research
    US English Dialect
    Prospect List
    Digital Marketing
    Telemarketing
    List Building
    Outbound Sales
    Cold Calling
    B2B Marketing
    Salesforce CRM
    Lead Generation
  • US$105 hourly

    • 5.0/5
    • (24 jobs)
    Hi, I’m Marina, a Marketing Strategist with 10 years of professional experience. I began my career at a Fortune 500 company, launched and worked with international brands like Marlboro, IQOS, Hard Rock Cafe, and Cirque du Soleil. I have successfully led marketing, customer acquisition, customer retention (CRM), and customer experience (CX) departments in both international corporations and startups. I’ve built departments from the ground up, scaled teams, and driven growth through data-driven strategies. Over the past four years, I’ve established my own consulting services and provided various product and digital marketing services to over 30 companies worldwide, with a major focus on the US market. Currently, I join SaaS companies and startups as a fractional CMO/Business Consultant or provide project-based services. I specialize in building and executing product-driven marketing strategies, developing highly converting sales pipelines, and training Customer Experience departments to ensure a seamless consumer journey across all brand touchpoints. As a marketing strategist and business consultant, I help clients turn their business ideas into reality and grow their existing businesses. My process begins with a thorough business audit, including data analysis such as sales pipeline analysis, marketing acquisition channels analysis, website performance metrics, customer database analysis, and profitability analysis. Since businesses operate within a specific environment, it’s crucial to have up-to-date information about competitors and the industry. Therefore, I also conduct comprehensive market and competitor research. Last but not least I gather customer insights through various quantitative and qualitative methods and directly talk to customers and to learn about their pain points and needs. With all this information in hand, I develop a comprehensive marketing and Go-to-Market strategies that include business audit and overview, consumer journey, SWOT analysis, competitive environment overview, audience segmentation and ICP, brand storytelling, positioning, USPs and messaging, as well as marketing channels and customer acquisition plan, OKRs, budget and timeline. But that's not all. Some businesses struggle not because of their commercial functions but due to operational inefficiencies and lack of innovation. To address this, I also perform an internal audit to understand the working process, organizational structure, responsibility distribution, departmental goals and KPIs, tech infrastructure, and data collection, storage and sharing practices. Companies I Have Worked For Include: ClickGuard.com (SaaS, B2B, USA) Paystubs.com (SaaS, B2B/B2C, USA) CrushTeam.ai (SaaS, B2B, USA) PlotPulse (SaaS, B2C, USA) Rapid.ai (SaaS, USA) Star of Service (Marketplace, France) HIRECLOUT (Tech recruiting and consulting, USA) Square Signs (Custom sign making e-commerce, USA) Front Signs (Sign making company, B2B, USA) Industracom.com (B2B marketplace, Australia) Canadian Classroom (E-commerce, Canada, USA) Melloweasy (E-commerce, China) Ediscoveryai.com (SaaS, USA) ITALIANBARK (Services, Italy) Junkgenius (Services, USA) 651 Carpets (Services, USA) Details and Dixon's (Services, USA) Used Mobile Clinics (Services, USA) Sunesta (Services, USA) GutterHelmetMN.com (Services, USA) WarningLitesMN.com (Services, USA) OC Cleaning Services (Services, USA) Discover Chiropractic (Healthcare, USA) and many others Marketing Agencies: Hastings Digital Studios (USA) Oxsome (USA) Webthrive (USA) Captivate Marketing (USA) My toolbox includes Google Analytics, Google Ads, Meta Ads Manager, LinkedIn Ads Manager, Hubspot, Zoho, Adroll, Mailchimp, Yespo, FreshSales, Power BI, Looker Studio, Mouseflow, Hotjar, Fullstory, Semrush, Ahrefs, Canva, ChatGPT and others. If my profile aligns with your needs, please take a moment to review feedback from my clients. Interested in exploring real case studies? Let’s connect.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    LinkedIn Lead Generation
    LinkedIn Marketing
    Industry & Competitor Analysis
    Business Consulting
    Website Audit
    Competitive Analysis
    Competitor Research
    Marketing Plan
    Marketing Strategy
    Customer Experience Research
    Social Media Strategy
    Marketing Management
    Market Research
    Email Marketing
    Facebook Ads Manager
  • US$150 hourly

    • 5.0/5
    • (35 jobs)
    Accomplished market research professional and methodology expert with 25+ years experience leading, developing, designing and executing qualitative and quantitative primary research studies with B2B, B2C and B2B2C audiences. Expert-Vetted on Upwork (a status reserved for the top 1% of freelancers on the platform), with a wide network of world-class, agency-experienced and expert researchers who can be brought in to help execute any project based on your needs, without the overhead costs of an industry agency. Strategic adviser to clients, adept at developing research plans that address business issues and translating and synthesizing data to insights to impact outcomes. Extensive experience with technology, healthcare and packaged goods clients. Respected leader in the industry with extensive experience building and managing relationships with internal teams to execute strategic research plans with a client-centric focus. Champion of new methods and approaches to address unique research challenges and evolving industry trends and best practices. Always staying current with best practices and data security. Core Competencies * Qualitative and quantitative primary market research * Project management with strong attention to detail * Data analysis and report writing * Research design that addresses business issues * Survey questionnaire and discussion guide design * Secondary research and competitive analysis
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    NPS
    Quantitative Analysis
    Marketing Strategy
    Conjoint Analysis
    New Product Innovation
    Concept Development & Testing
    Brand Research
    Qualitative Research
    Quantitative Research
    Market Research
    Consumer Research
    Competitive Analysis
    Customer Experience Research
    Survey Design
  • US$15 hourly

    • 4.1/5
    • (9 jobs)
    I am a dedicated and a hard working individual. I feel that with training I can do anything. I have always been a fast learner and can work under minimal supervision. With almost 6 years of call center experience and 8 years being a freelancer, I believe I possess the qualities needed to become a great customer service representative.
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    Email Communication
    General Transcription
    Data Entry
    Customer Service
    Technical Support
    Order Entry
    Online Chat Support
    Phone Support
  • US$155 hourly

    • 5.0/5
    • (205 jobs)
    OVERVIEW: I am an Expert-Vetted Market Intelligence & Data Analytics Consultant renowned for collaborations with some of the world's most prestigious companies. My expertise in providing data and analysis supports evidence-based strategic decisions, catering to a diverse clientele from disruptive startups to Fortune 100 corporations. As a dynamic entrepreneur and investor, I am committed to advancing my clients' growth through innovative research, thorough analysis, and detailed reporting. I'm super passionate about generating deep insights from complex data & presenting them in a way that strategically supports decision-makers. A testament to my service quality is that approximately 50% of my Upwork history involves rehires. I have maintained the Top-Rated Badge since March 2015 and the Expert-Vetted (top 1%) badge since September 2020. SERVICES: As an expert in finding, cleaning, analyzing, and presenting business-related data, my services include: ✅ Market Research and Intelligence: Industry Analysis, Competitive Intelligence, Company Research. ✅ Data Analytics and Visualization: Data Analysis, Survey Design & Analysis, Data Reports & Dashboards ✅ Strategic Business Consulting and Market Positioning ✅ Product Development and Innovation Strategy ✅ Investment Due Diligence and Analysis INDUSTRY-LEADING DATABASE ACCESS: I have paid access to prominent databases such as IBISWorld, LexisNexis, Gartner, Nielsen, Hoovers, Passport Euromonitor, Mintel, Capital IQ, Forrester, eMarketer, Dun & Bradstreet, MarketResearch.com, Frost & Sullivan, Statista, & more! SOFTWARE SKILLS: Excel, Tableau, R, Python, Power BI, Salesforce, NetSuite, SQL, Qualtrics, SurveyMonkey, ParseHub SUCCESS STORIES: I have helped firms and organizations achieve growths in tens of millions of dollars by developing products for startups, expand market presence, enhance user engagement, and achieving novel insights in academia. For project highlights, please review my Upwork Portfolio, in which I have listed 16 case studies. Those demonstrate that I've helped clients across various industries launch and scale high-impact products, generating tens of millions in revenue. PROJECT MINIMUMS: As I get a lot of invitations to apply for new projects, please note that I have a minimum project size requirement of $7,250 to accept new clients. Also, note that my rates will vary significantly based on the size of the project. For a detailed breakdown of my consulting fees, please feel free to inquire, and I will provide a comprehensive rate document. -------------------------------------------------------------------------------------------------------------- Specialty Keywords: Market size, Market share, Competition Analysis, Research Analyst, Market Analyst, Market Researcher, Financial Data, Collect Data, Data Collection, lead generation, Data Gathering, Create a List, Mailing List, Email Address, NAICS, SIC, List of Companies, Prospect List, List of Contacts, List of People, B2B Leads, Statistics, Analytics, Pivot, Tables, Survey Analysis, Data Scientist, Analyze Data, Churn, Mergent, First Research, DNB, D&D, IHS, Demographicsnow, Plunkett, ReferenceUSA, Consumer Reports, Atoz, Thomson One, chatgpt, Bing, perplexity, GPT, openAI, capterra, G2, cluster analysis, k-means, kmeans. Industry experience Keywords: AI, architecture, bakery, bathhouse, betting, blockchain, café, CBD, chocolate, civil engineering, closed captioning, cloud, computational chemistry, construction, consulting, consumer goods, CPG, data privacy, dating, dental, e-commerce, event management, file sharing, finance, fintech, fitness, fresh produce, fudge, fundraising, gambling, gloves, gym, healthcare, HR, hvac, industrial rental, insurance, investing, investment group, IoT, machine learning, marketplace, medical equipment, molecular dynamics, multichannel marketing, oil & gas, OKR, private equity, psychedelics, real estate, recruitment, restaurant, robotic process automation, RPA, SaaS, CEO, software, solar, spa, sports equipment, staffing, structural health monitoring, technology, training, translations, watches and jewelry, wealth management, wearable, wellness., sustainability, carbon, cluster analysis, nonprofit, non-profit, web3, crypto, loyalty, retail, wholesale, museum, behavior, mental, art, elearning, media, augmented reality, medical carts, farming, text to speech, nlp, renewable, cybsecurity, medical device, ecosystem, elections, voting.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Data Visualization
    Microsoft Excel
    Data Science
    Business Intelligence
    Statistics
    Data Mining
    Lead Generation
    Analytics
    Data Collection
    Market Research
    Data Analysis
    Tableau
    Market Segmentation Research
    Competitive Analysis
    Market Analysis
  • US$60 hourly

    • 5.0/5
    • (10 jobs)
    I have 20 + years of experience in customer service operations for small startups as well as large enterprise companies in the Silicon Valley. My background is in customer support and customer service management and service delivery. I also ventured into the booming eCommerce industry a couple of years ago and I managed customer service operations as well as back office operations for eCommerce businesses. My blended experience with customer service operations and eCommerce allows me to help businesses with everything from strategy to hands-on execution.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Gorgias
    Customer Service
    CRM Software
    Management Skills
    Business Operations
    Team Building
    Trello
    Customer Support Plugin
    Customer Service Training
    Freshdesk
  • US$10 hourly

    • 3.8/5
    • (5 jobs)
    I worked for many Call Center Companies that specialize in Customer Service, Technical specialty, and admin task. I can do multitasking no matter how complicated it may be as I am accustomed to changes. SKILLS: - Zendesk - Kustomer - Gorgias - Customer Service - Technical Support - People Skills - Google Docs - Google Sheets - Virtual assistant - Admin work - Zoom - Social Media
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    English Tutoring
    Zendesk
    Google Forms
    Online Chat Support
    Customer Support
    Customer Support Plugin
    Customer Service
    Technical Support
    Customer Satisfaction
    Administrative Support
    Multitasking
    Email Support
    Ticketing System
  • US$12 hourly

    • 4.9/5
    • (44 jobs)
    Hi, my name is Allegra. If you're looking for someone who's professionally experienced in customer service, cold calling, appointment setting, sales, and has a minimum 5 year record in these industries to place on the front line and trust with the integrity of your business, someone to wow yours prospect or customers, someone who's French is very articulate without an accent, then you need me. I provide value for your money whether on solid appointments, or a honest return on your investment for the hours that you're looking to pay in any industry. You're here reading this because this is the right person for the job. I've been in the customer service industry going on 5 years providing honest and efficient work. I'm a fast learner, I'm very good at multi-tasking, I'm determined, motivated, a numbers girl, and I know exactly how to get past a gatekeeper to the decision maker from mid to fortune companies. Whether the outreach is targeting mom & pops or C-level executive. I speak with conviction, and people listen. My profile won't demonstrate these skills that I can attribute to helping your business to being more successful, matter a fact, it doesn't proof anything much about me. That is why we should talk and give yourself the opportunity to prove this for yourself. I am here daily. Simply drop me an inbox and lets explore the possibilities of something lucrative in doing business together. Regards, Allegra
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Online Chat Support
    Customer Experience Research
    Administrative Support
    Customer Support
    Virtual Assistance
    Article Writing
    Microsoft Office
    Customer Service
    English to French Translation
    Order Fulfillment
  • US$100 hourly

    • 5.0/5
    • (50 jobs)
    Unfortunately, I am unable to accept new clients or projects at this time. Feel free to message me for more information about future availability on non-urgent projects. With 10+ years as a Certified Zendesk Administrator and CX strategist, I help organizations streamline their workflows and maximize their team's use of Zendesk. In addition to my Zendesk certifications, I hold certifications as a full-stack developer and am dedicated to creating custom Zendesk solutions. 10 years of experience working with Zendesk has sharpened my technical abilities, enabling me to provide clients with solutions that surpass the out-of-the-box functionalities of Zendesk. I love what I do, especially when it involves putting out fires, finding solutions and resolving complex challenges that propel a business forward. My approach centers on collaboration with clients. I take the time to understand your existing workflows and requirements, refining processes and tooling to ensure seamless operation within the Zendesk interface for support agents. What I can help with: -Complete Zendesk implementations with coordinated customer journey mapping -Increasing agent efficiency -Creating foundations for proper data analytics in Zendesk Explore reporting -Design and tracking of customer satisfaction programs -Implementation of weighted KPIs -Configuration and optimization of answer bots and self-service options -AI chat implementations with messaging -Custom business rules and automations (with or without API integrations of other 3rd party platforms) -Conditional contact forms for a tailored customer experience -Macros creation & brand voice -Seamless API integration with other systems for a unified agent experience -Development of custom sidebar apps for common use cases -Agent and leadership coaching & training As a CX consultant, Zendesk is my passion, but I also possess extensive experience integrating various SaaS platforms to create tailored workflows and automations within Zendesk. My portfolio includes successful integrations with Jira, Shopify, Stripe, Notion, Asana, Hubspot, Netsuite, Airtable, Quickbooks, Slack, Square, Google Suite, Intercom, WooCommerce, Pendo, Zoho, Retool, Monday, WordPress, and OpenAI. Every minute spent utilizing Zendesk should result in heightened efficiency, improved customer satisfaction, and positive business outcomes.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Gorgias
    Shopify
    Product Management
    Technical Support
    Customer Service
    HTML
    SQL
    Customer Experience
    API
    JavaScript
    Training & Development
    Process Improvement
    Data Analytics
    System Administration
    Zendesk
  • US$150 hourly

    • 5.0/5
    • (55 jobs)
    As a seasoned researcher with a PhD and 20 years of research expertise at the intersection of business and technology, I specialize in companies, startups, new markets, and cutting-edge technologies. My process combines desk research with deep dives, which are supported by my ability to spot patterns, trends, and outliers. Here’s what sets me apart: • Deep understanding of business and technology dynamics, ensuring a balanced and nuanced analysis. • A creative mindset that brings fresh, evidence-based perspectives to the table. • Proficiency in qualitative/quantitative methods, software & analysis tools, cloud and coding skills. • Extensive field experience, with hundreds of visits to companies, R&D teams, universities, and government labs, providing a practical perspective that enriches my research. • Unwavering commitment to ethical standards and confidentiality. Common use cases =============== My expertise encompasses a wide range of use cases and industries: • New market/vertical/industry research, including TAM/SAM/SOM calculations, presentations and reports to inform decision making. • Competitive and landscape analysis, including company search. • Innovation research, trends, forecasting. • Academic research. Industries/technologies (examples) =========================== I’ve applied my expertise across diverse sectors like: • Machine learning and generative AI (LLMs, multimodal models, other). • Web3 and cryptocurrencies. • Synthetic biology, drug discovery and pharma. • Aerospace and defense. • Nanotechnology, sensors, and the Internet of Things (IoT). Let's work together =============== I'd be glad to discuss how my research expertise can provide clear, practical insights for your decision-making; contact me for a no-obligation consultation. I'm willing to discuss hourly fees for long-term engagements.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Startup Company
    Fortune 500 Company
    Competitive Analysis
    Market Research
    Innovation Scouting
    Venture Capital Consulting
    Data Analysis
    Market Analysis
    Company Research
    Due Diligence
    Business Intelligence
    Emerging Tech Consultation
  • US$10 hourly

    • 4.2/5
    • (10 jobs)
    hi, i'm Italian translator to English & Arabic languages also i have a lot of experience in other fields like customer services support & sales at ( Amazon.it & Vodafone and Samsung ) i can also handling customers problems & sales skills Contacting prospective clients by phone and email a good level of written and verbal communication, have a professional style of communication & ability to build rapport with prospective customers , i have a certification from (sienna university) Cils C1. graduated from Cairo university of Egypt (Greek & Latin) department
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    Data Entry
    Consumer Goods
    Customer Experience Research
    Phone Communication
    Lead Generation
    Communication Etiquette
    Answered Ticket
    Microsoft Excel
    Microsoft Word
    Customer Service
    Microsoft PowerPoint
    Arabic
    Online Chat Support
    Zendesk
    Business with 100-999 Employees
  • US$25 hourly

    • 4.4/5
    • (29 jobs)
    ✨ Simplify Today, Succeed Tomorrow ✨ Hi, I’m “the answer to your problems” or you can just call me Mary 🙂 Finding the right person who truly understands your vision can be tough. With over 4 years of experience working with diverse clients, I’ve successfully turned their visions into reality. I specialize in process optimization and offer a hands-on, personalized approach, ensuring a relationship-focused experience tailored to your unique needs. As a busy working mom, I value time and appreciate the technology that simplifies life. I want you to enjoy the same efficiency and focus on what you do best while I handle the rest. I support my clients with a range of services to streamline their operations: My Superpowers: 💥 Dubsado Setup & Workflow Automation 💥 Email, Schedule, and Calendar Management 💥 Social Media & Project Management 💥 Integration, Graphics Design, and Content Management 💥 Quarterly Planning, Bookkeeping, and Team Management 💥 Operational Policies, SOP Creation, and Data Organization Kingdoms I’ve Served: 🏰 Health, Wellness, & Fertility 🏰 Boutique & Product-Based Businesses 🏰 Photography, Authors, Podcasts 🏰 Digital Marketing My Lethal Weapons: 🗡️ Communication: Slack, Zoom, Google Meet 🗡️ Accounting: Stripe, PayPal 🗡️ Time Tracking: Toggl, Clockify 🗡️ Project Management: Asana, Trello, ClickUp, Notion 🗡️ CRM & Email Marketing: Freshdesk, ConvertKit 🗡️ Design & Automation: Canva, Zapier, Dubsado 🗡️ ECommerce: Shopify, GumRoad 🗡️ Schedulers: Calendly, Honeybook Let’s connect!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    CRM Automation
    Trello
    Make Build Script
    Business Process Automation
    Task Automation
    Logistics Coordination
    Organizational Development
    Administrative Support
    Project Management Support
    Purchasing Management
    Customer Experience
    Customer Onboarding
    Dubsado
    Audio Transcription
    Data Entry
  • US$74 hourly

    • 4.9/5
    • (159 jobs)
    Pitch decks? You got it. One pitch deck I created secured $20M for an insurance startup, another generated $29M for a food startup. I have lots of consulting experience so I promise you some beautiful decks Excel and Google Sheets help? You got it, I created my first model 22 years ago and have since created hundreds of others. Business planning? Sure thing, I'll do your market research and I'll find stuff that nobody else can anywhere on the web, or through other, more... direct, methods. I will then craft a beautiful, visual, sound business plan with real feasible financials. How about Project Management? Well, I managed some Multi-million dollar projects in F500 companies (and startups), I am a certified Scrum Master, an MBA and I know processes creation and visualization in and out. If any of this resonates with you, let's talk.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Financial Plan
    Pitch Deck
    Analytics
    Six Sigma
    Presentations
    Financial Modeling
    SQL
    Analytical Presentation
    Microsoft Excel
    Operational Plan
    Business Planning & Strategy
    Strategic Planning
    Business Plan
    Project Management
    Business Operations
  • US$18 hourly

    • 4.9/5
    • (135 jobs)
    I'm an Argentinian who was born in China, speak Chinese, Spanish and English, graduated from CUPL. I am a patient and reliable person, a fast learner who be able to master quickly new knowledge. I care details and accuracy. I'm familiar with Sourcing, Customer Support, Virtual Assistant, Online Advertising Industry(iPhone and Android Media purchase and Sales), Database building and Analysis(especially in Social Media: FB, IG, Twitter, Linkedin, Weibo, Wechat etc), Online Researching, Admin & Personal Assistant, Translation etc. I have rich experience in these jobs above mentioned.
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    Advertising
    Mystery Shopping
    Contract Management
    Customer Experience Research
    Non-Disclosure Agreement
    Chinese to English Translation
    Data Collection
    Customer Support
    Marketing Communications
    Quality Control
    Communications
    Sourcing
    Online Market Research
  • US$15 hourly

    • 4.9/5
    • (53 jobs)
    I am a well-organized, detail-oriented person, trustworthy and is very professional when it comes to working. I have vast experience in admin support, customer service, and data entry. I can type faster and is well versed in computer applications. My good communication and interpersonal skills, both in oral and written and also my strong determination towards work helps me to positively interact with a range of people in different designations and divert nationalities. I have been working remotely for the last five years and have worked for various e-commerce companies as well as small/big private companies. I'm flexible with my working hours and I am looking forward to working with any existing projects.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Product Knowledge
    Social Customer Service
    Administrative Support
    Customer Service
    Answered Ticket
    Customer Support
    Customer Experience Research
    Communication Etiquette
    Email Communication
    Order Tracking
    Data Entry
    Phone Support
    Order Processing
    Email Support
  • US$85 hourly

    • 5.0/5
    • (5 jobs)
    I spent over 20+ years in a career with progressions in marketing, customer experience and customer success before opening my own consulting firm. What I am passionate about is: truly listen to your customers, meet their needs and give them an amazing customer experience. This is what I teach other companies to do successfully whether it is in marketing, customer success or customer experience. - Wai Au
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    Customer Segmentation
    Customer Retention
    Customer Experience Management Software
    Customer Satisfaction
    Marketing Plan
    Journey Mapping
    Customer Support
    Voice of the Customer
    Customer Experience
    Market Research
    Brand Positioning
    Customer Onboarding
    Customer Acquisition
    Customer Experience Research
    Customer Insight Analysis
  • US$10 hourly

    • 3.9/5
    • (2 jobs)
    Hello! I am Kat, and I have handled between 400-500 properties already in my nearly four years of experience in short-term rental management and team leadership to your business. My Virtual Assistance background has equipped me with a diverse skill set tailored to both customer service and virtual assistant roles, making me a versatile asset for your team. Short-Term Rental Management Skills -Guest Communication Services -Reservations Management -Review Management -Claims and Resolutions -Fee Collections -Housekeeping and Maintenance Coordination -Owner Communication -Listing Management -Onboarding and Expansion -Organization and Planning -SOP Creation -Quality Assurance Audit -Reporting and Analytics Tools and Platforms Experience: Hostfully, Guesty, Hospitable, HostAwayOwnerRez, Lodgify, Operto, Price Labs, Breezeway Asana, Slack, WhatsApp, Notion, Front, GSuite, GVoice, RingCentral, Zoom, Loom, Krisp, Canva Airbnb, Booking.com, HomeAway and VRBO, Marriott, Expedia, Direct Website etc. I have extensive experience in customer support across various industries for around 8 years, including telephone, financial, cable, radio, and airlines in the US. My commitment to delivering outstanding service reflects my dedication to understanding and meeting customer needs while maintaining a positive and goal-driven approach. In addition to my professional skills, I have a passion for writing and singing. I am eager to bring my skills and positive attitude to your business, ensuring polished and efficient results. Thank you for considering me! I look forward to the opportunity to contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Podcast
    Hospitality & Tourism
    Multitasking
    Content Writing
    Customer Service
    Customer Experience Research
    Administrative Support
    Data Entry
    Customer Satisfaction
    Social Media Management
    Phone Support
    English
    Email Support
  • US$15 hourly

    • 4.2/5
    • (111 jobs)
    Karen is an experienced Bookkeeper, Virtual Assistant, Customer Service Support, Back Office Support, and, Project Manager. She can write about various topics and her articles are all original and well-researched. She is proficient with the use of Zendesk, MS Office applications, Basecamp, Shopify, Quickbooks, Asana, Netsuite, and other software. Karen has provided excellent customer support to oDesk freelancers and has numerous satisfied clients. She is results and goal-oriented. She takes pride in providing quality output in every work she does. She managed many projects while working as an Executive Assistant in PNR and with online clients. One involved creating a team that would put up the social media accounts of the company, manage its website, and provide online support to the clients and customers of the company. She has graduated with a Bachelor's Degree in Communication Arts and is currently finishing her Master of Development Communication.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Ecommerce
    Zendesk
    Email Support
    Customer Relationship Management
    Transaction Data Entry
    Shopify
    Asana
    Administrative Support
    Accounting Software
    Customer Service
    Accounting Basics
    Accounts Receivable
    Accounts Payable
    Oracle NetSuite
    Intuit QuickBooks
  • US$10 hourly

    • 4.6/5
    • (16 jobs)
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) for a dropshipper executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Communication Etiquette
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
    Order Processing
  • US$20 hourly

    • 4.7/5
    • (18 jobs)
    I have been working in the telemarketing industry for approximately eight (8) years, I am a self-motivated individual who possesses excellent communication skills. I am a customer service supervisor/virtual assistant who provides various services to entrepreneurs or businesses from a remote location and takes great pride in doing so. I am a kind, gentle and honest individual who always goes above and beyond to have my tasks completed, I am very easy to learn, I am a tech-sav, quick problem-solver, capable of prioritizing and managing complex projects with proficiency and top-level customer service. In my previous role, I exercised customer service, decision-making, and event management. I am also a person who loves to challenge myself to be the best at whatever I do and promise to deliver nothing less than exceptional service to any organization I will be working with. I have successfully completed my Bachelor of Science Degree in Financial Management. I am looking for more opportunities to use my skills to assist organizations in being effective and efficient. Strengths: Strong communicator, written and verbal - Fluent in English. Computer literate, proficient in Microsoft Office and others. Excellent team leadership skills - Capable problem solver - Work well under pressure. Honest, trustworthy, responsible, respectful, and working at a fast pace.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Online Chat Support
    Supervision
    Customer Retention
    Customer Support
    Customer Service
    Sales
    Lead Generation
    Email Communication
  • US$53 hourly

    • 4.9/5
    • (163 jobs)
    I'm a seasoned market research professional with over 15 years of work experience. The industries in which I have experience include fintech, consumer packaged goods, healthcare/nutrition, pharmaceuticals, food & beverage, agriculture, education, apparel, and personal care products. My quantitative research skillset includes survey design and analysis. I have designed and built over 400 surveys for customer experience, brand image, industry trends, and market research purposes. My expertise includes designing and analyzing surveys in Survey Monkey, Survey Gizmo, and Qualtrics and using advanced features like Skip Logic, Advanced Branching, and Blocks. I have worked extensively on Customer user experience and customer journey mapping. My qualitative research skillset includes conducting focus groups, one-on-one interviews, customer journeys, and developing customer personas. I also have expertise in preparing detailed industry reports (trends, demographics, competitor analysis, marketing plan/business proposals, and country analysis). I have worked extensively in DEI (Diversity, Equity, and Inclusion) initiatives. I have a Masters in Science (market research specialization) from Texas A&M University. I also have a certification in data analysis from STATA Corp. I am seeking to work with clients that can leverage my rich marketing experience and sophisticated data analysis capabilities to grow their business. Research Methodology Skills: Designing questionnaires, writing reports, retail audits, pricing analysis. Data Analysis Skills: Cross tabulations, regression models, key driver analysis, forecasting/predictive models, conjoint analysis. Software Proficiency: SPSS, STATA, Microsoft Office.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Analytics
    Social Listening
    Business Plan
    Customer Experience
    Business Analysis
    Customer Retention
    Microsoft Excel
    Marketing Strategy
    Social Media Marketing
    Google Docs
    Survey Design
    Stata
    Qualtrics
  • US$60 hourly

    • 4.9/5
    • (85 jobs)
    I am an experienced researcher and entrepreneur specializing in researching companies markets, and industries for start-ups, SMEs and larger businesses. Whether you want to know more about your customers, gather intelligence on your competitors, or conduct expert research, in order to launch a new product, enter a new market, or assess a new venture, I can help! I work with several clients on long term projects conducting qualitative research, including expert research and competitive intelligence interviewing, where I recruit experts in the market and interview them to produce high-quality, exclusive insights into competitors and markets that AI cannot find. I also conduct consumer interviews and online surveys to gather, and analyze opinions to gain customer insights from verified customers to produce in-depth reports on customer pains, gains, and needs. One of my particular specialities is Total Addressable Market (TAM/SAM/SOM) sizing, for startups and SMEs, and finding the size of customer base for clients is something I do on a regular basis. . I have subscriptions to several major industry databases and experienced in using public statistical services to get you the best information for desk research, and I provide all my workings, models, and sources so that you can use or build on the data I give regular updates and keep in touch throughout the process with bits of info, what the results are showing and what needs to be done, and have regular calls with clients throughout the process. Looking forward to working together on your project - feel free to get in touch!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Online Market Research
    Survey Question Writing
    Business Management
    Company Research
    Survey Data Analysis
    Market Survey
    Survey
    Leadership Skills
    Survey Design
    Market Analysis
    Product Research
    Research & Strategy
  • US$15 hourly

    • 4.6/5
    • (24 jobs)
    Goal driven and ardent professional with years of experience in customer and administrative support as well as project coordination. My experience ranges from handling day-to-day processes for customers to supervising the diverse team. I am highly motivated and multi-faceted in that, I work well both as a part of large and small teams and individually. Having to handle customer queries on a daily basis has cultivated my appetite for problem solving. I am also dedicated to working hard to fulfill company and project goals. I look forward to all opportunities designed to showcase my organizational and leadership skills.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Customer Service
    Project Management
    Shopify
    Slack
    Administrative Support
    Intercom
    Data Entry
    Online Chat Support
    Phone Support
    Real Estate
    Email Support
    Microsoft Excel
    Zendesk
    Help Scout
  • US$75 hourly

    • 5.0/5
    • (26 jobs)
    Do you want: to take advantage of new opportunities in your market? a product that solves a real problem for your users? better customer retention and increased product usage? Then you need to create an outstanding experience across your customer journey. You have to understand your users better than anyone and help them achieve their goals with a smile on their faces. You need to give them the tools they need to be successful at every step of the way. That's where I come in: with my extensive experience in user research, innovation, and product strategy, I can help you take your experience to the next level. These are just some of the ways I can support your business: - Reframe the problems and pain points of both the customers and business - Conduct research with customers, users, and stakeholders to better understand their context - Identify opportunities for improvement from research insights - Facilitate ideation workshops to come up with unique solutions - Map systems, products, and service experiences - Create future scenarios and roadmaps to reach ideal situations while planning for and mitigating uncontrollable factors Don't hesitate to contact me to discuss your business goals and how we can work together to achieve them. "Andrea is a proactive, energetic and creative individual who is adept at evaluating and solving complex problems effectively." — Tara Mei, Founder, Hotcakes Ltd “Andrea complements our efforts beautifully. She's embedded themselves within our community and supported us through everything from equipment installations to community research. Would work with her again any day.” — Hannah M, Founder, red_medellín “I have been really amazed by Andrea and the caliber of her work. She is always so accurate with her feedback, observations and, most especially, with her recommendations. What a journey!” — Nina Araujo, Go Beyond The Classroom
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Product Discovery
    User Experience
    SaaS
    Service Design
    Innovation Strategy
    Design Thinking
    Customer Experience Research
    Business Innovation
    User Flow
    UX Research
    User Experience Strategy
    Qualitative Research
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