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Check out Call Center Managers with the skills you need for your next job.
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Clients rate Call Center Managers
Rating is 4.9 out of 5.
4.9/5
based on 726 client reviews
  • US$60 hourly

    • 4.9/5
    • (20 jobs)
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Hardware Troubleshooting
    Online Chat Support
    Business with 100-999 Employees
  • US$15 hourly

    • 3.9/5
    • (7 jobs)
    With over 8 years of rich experience in sales and training, I bring a blend of leadership, customer service excellence, and operational versatility to the table. My journey has been marked by: Proven Leadership: Successfully managed and mentored a team of sales representatives, leading to a remarkable 130% increase in sales. My strategic approach in sales management, coupled with effective training programs, has consistently driven growth and team success. Expertise in Business Development & Sales: Specializing in outbound prospecting and lead qualification, I have a solid track record of generating new business and building lasting client relationships. Customer Service Excellence: Skilled in handling customer-related escalations across Email, Live Chat, and Social Media, ensuring top-tier client satisfaction and effective account management. Diverse Professional Roles: My experience spans various roles, including Business Development Representative, Sales Executive, Appointment Setter, Telemarketer, Virtual Assistant, and more, showcasing my adaptability and commitment to diverse business needs. Effective Communication & Problem-Solving Skills: Excellent in both oral and written communication, I thrive in environments requiring quick learning and growth. My integrity, loyalty, and adherence to work ethics have enabled me to interact effectively across all organizational levels. Administrative & Information Management: Proficient in data/research entry and administrative tasks, I bring order and efficiency to complex processes. Eager to bring my diverse skill set and leadership experience to your team, I am committed to delivering excellence and driving success. Let's collaborate to achieve outstanding results together!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Promotional Products
    Administrative Support
    Customer Satisfaction
    Customer Retention
    Customer Care
    Customer Support
    Business Management
    Customer Service
    Sales Leadership
    Business Operations
    Sales Operations
    Executive Support
    Sales Management
    Customer Service Training
  • US$138 hourly

    • 5.0/5
    • (123 jobs)
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
  • US$10 hourly

    • 4.1/5
    • (21 jobs)
    Financial Adviser with 2+ years of Customer Service experience with JP Morgan & Chase Co. Always hitting metrics and consistent on becoming Top Agent. Subject Matter Expert for 2+ years of Maintenance Associate with Realpage Philippines Inc. I have always reached a number of promoter surveys 60 below each day. Customer Support Specialists 6+ months with Airbnb Received awards as a Top Agent I also worked with oDesk before as a Data Entry Specialist, web editor, and outbound agent. I was also a Virtual Assistant with Airbnb and Booking.com. My tasks were specifically to answer all phone calls and listen to any voicemail or missed calls. Check messages for Check-ins and Checkouts have been sent out to all guests. Check for any upcoming Bookings that have been sent reminders about registration and are still unpaid. Contact the guest by phone and see if I can assist them to finalize their payment. Approve booking requests and reservations. Coordinate and schedule cleanings and maintenance repairs as needed. Leave reviews after each guest checks out. We use Beds24 to manage listings on their Airbnb account.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Support
    Phone Communication
    Google Workspace
    Customer Service
    Human Resource Management
    Ecommerce
    Ecommerce Order Fulfillment
    Purchase Orders
    Order Fulfillment
    Shipping & Order Fulfillment Software
    BPO Call Center
    Technical Support
    Software Maintenance
    Data Entry
  • US$25 hourly

    • 5.0/5
    • (8 jobs)
    My services include but are not limited to the following: ✔️ Responding to customer inquiries via email, phone, or chat. ✔️ Providing customer support and addressing customer concerns in a timely and professional manner. ✔️ Scheduling appointments, meetings, and travel arrangements. ✔️ Managing social media accounts and other online platforms. ✔️ Lead generation and more! I'm dedicated to providing my clients with the best possible experience, and I'm always striving to exceed their expectations. I'm committed to meeting deadlines and delivering work that is accurate, professional, and of the highest quality. Contact me to leverage my expertise for your project's success. Let's elevate your operations together. ☎️
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Lead Generation
    Sales
    Email Marketing
    Time Management
    Customer Satisfaction
    Multitasking
    Virtual Assistance
    Scheduling
    Phone Communication
    Customer Service
    Customer Support
    Email Support
    Phone Support
    Zendesk
    Spanish
  • US$63 hourly

    • 5.0/5
    • (173 jobs)
    Hiring me is a win-win situation! I am an enthusiastic, hardworking person and am always on the lookout for my next top-rated partnership. Will that be you? Here is what some of my recent clients have said: The best money can buy. I could not hope for a better proofreader than Leah! Thanks a lot!:) Leah was very easy to work with. She communicated really well and was able to understand what was needed to get the job done. She compleated her work before the deadline. I will definitely consider her for my next project. “Leah helped us craft new copy for our website, and boy did she do an outstanding job. I highly recommend Leah for all your writing needs.” What you need to know about working with me: I do all my own work so I can deliver a quality job every time. I’m a stickler for communication - the more the better - you’ll never wonder what I’m up to! I live and work by the ‘Golden Rule’ and it’s never let me down. What’s next? I’m ready to learn more about your next project, large or small. Feel free to get in touch and let’s begin our journey to a 5-star experience! Cheers, Leah
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Proofreading
    Blog Writing
    Product Description
    Content Writing
    Email Etiquette
    Copywriting
    Sales Writing
    Customer Service
  • US$35 hourly

    • 4.9/5
    • (160 jobs)
    Are you ready to elevate your sales to unprecedented heights through the power of effective digital marketing? You're in the right place. With over a decade of expertise in web marketing, I am your strategic partner for crafting impactful Facebook Ads and Google Ads campaigns. Additionally, I specialize in implementing Paid Social strategies that consistently deliver outstanding results. Your success is my utmost priority. I bring the knowledge required to create profitable marketing campaigns, optimize your conversions (both leads and sales), and significantly enhance your overall business outcomes. Collaborating with me offers you: High-Performing Campaigns: Leveraging my profound understanding of digital marketing, I will assist you in developing Facebook Ads and Google Ads campaigns that not only captivate your audience but also drive tangible sales. Tangible Results: My proven strategies have propelled numerous clients toward their marketing goals. I am dedicated to achieving tangible results that translate into increased sales for your business. Effective Budget Management: I recognize the significance of maximizing your return on investment. With my budget optimization skills, every penny spent contributes to increasing your profitability. Precise Tracking and Analysis: Utilizing tools like Google Analytics 4 (GA4) and other analytical instruments, I closely monitor your campaign's performance, making necessary adjustments to maximize results. Versatile Expertise: Beyond digital marketing, I am well-versed in various social media platforms, including Snapchat Ads, Linkedin Ads, Reddit Ads, Twitter Ads, TikTok Ads, and more. A Note on Additional Services: In addition to digital marketing, I offer high-quality virtual assistance, reliable customer support, and accurate translation services. My telemarketing skills can also contribute to driving your operations. I am the ideal partner to propel your business towards new heights of success by boosting your sales. Feel free to contact me now to discuss your project and commence our journey towards generating remarkable results together.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Digital Marketing Strategy
    Social Customer Service
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
  • US$15 hourly

    • 4.6/5
    • (5 jobs)
    Hi! Thank you for taking a look at my profile. I'm a young fresh professional freelancer looking forward to working on your project. I have longtime experience working and dealing with office administrative tasks and functions. I'm a goal-oriented professional with excellent writing, editing, and proofreading skills. In every project I accept, I pour all my time and skills to provide only the best results, making use of an acute sense of judgment and managing projects from beginning to end. I'm experienced in customer service and sales (Spanish/English). The combination of a good understanding of computer science and popular administrative softwares, my constant desire of producing and delivering always the best results and the ability to adjust with ease to new challenges and learn what there is to learn makes me a great option for your project. Reach out to me and let's discuss details! Thank you!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Content Marketing
    Social Media Management
    Google Workspace
    Administrative Support
    Sales
    Microsoft Excel
    Cold Calling
    Microsoft Publisher
    Translation
    Microsoft Word
    Adobe Photoshop
    Customer Service
  • US$20 hourly

    • 5.0/5
    • (8 jobs)
    Dedicated and results-driven professional with a strong background in product management, business analysis, digital marketing, customer service, graphic designs, operations management, MIS, web and mobile app development. With a proven track record of successfully bridging the gap between technical teams, stakeholders and clients across different countries and cultures, I bring a unique blend of strategic thinking, analytical acumen, and exceptional communication skills to drive project success. as shown in the many different Velds i worked in, I am always very eager to learn any new system or methodology making sure that in very little time i succeed in my new adventure.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Startup Consulting
    Management Skills
    Sales Management
    SaaS
    Sales
    Business Operations
    KPI Metric Development
    Business Analysis
    Customer Service
    Graphic Design
    Marketing
    Business Management
    Software Development
    Product Management
  • US$25 hourly

    • 4.7/5
    • (102 jobs)
    ⭐⭐⭐⭐⭐ Every successful business begins with one person and a vision. Inevitably, that vision must segue to a strategic plan and focused execution. I’m a project manager and a marketing strategist working with companies in the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in crafting powerful brand identities for new and existing brands in B2B and B2C markets. In addition to that, I also carry a decade of experience in Customer Service, Sales, Marketing and Web Development. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Social Media Management
    Online Chat Support
    Administrative Support
    Email Marketing
    Customer Support
    Corporate Brand Identity
    Outbound Sales
    Data Entry
    B2C Marketing
    Email Communication
    Telemarketing
    Real Estate
    B2B Marketing
  • US$30 hourly

    • 4.8/5
    • (11 jobs)
    I love to work and have great work ethic!! I am a results oriented individual driven by the great results in which I produce. I am a people person and enjoy building rapport while connecting with clients/customers in a Virtual Environment. I have been a Work from Home Representative since 2019 pre-pandemic & I love it! I thrive in a challenging, results oriented, and dynamic work environment. I am always eager to learn and grow! I believe in full transparency and clear communication at all times and I practice these methods in being successful within each project. I enjoy helping others and put my full attention on any task at hand.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Social Media Content Creation
    Content Creation
    Accounting Basics
    Account Management
    Research Interviews
    Salesforce CRM
    Administrative Support
    Sales
    Microsoft Office
    Data Entry
    Customer Support
    Communications
    Insurance
    Phone Communication
    Zendesk
  • US$20 hourly

    • 5.0/5
    • (16 jobs)
    Ever heard of a person who is always making customers laugh with extremely good sense of humor? Not only deals with the most difficult/complex and upset customers in excellent manner but also ends the conversation with upselling additional product/service and converts them into a repeat customer? Well!!!! I am that guy. I have 16+ years of experience in customer service and sales industry. Out of which 7+ years are devoted to E-commerce Operations and Customer service/support/success Management. My entire experience is based on serving the North American market. I have also worked as a customer service and operations manager in call center for 5+ years where client/account management, quality assurance and customer service/sales training was part of my job. This unique blended experience of operations, sales, and customer success/service makes me standout from the crowd. Top Rated Plus freelancer. Please feel free to contact me if you are looking for a customer service/support/success GURU. Skills. Customer service representative Customer support Helpdesk Technical support Live chat support Email support Email Communication Phone support Customer satisfaction Service level agreement (SLA) Customer retention Support ticket management problem-solving customer service quality assurance customer service management customer service training Customer onboarding. Customer success. Complaint Management Order Tracking Vendor management Vendor communication Project management Operations management account manager client manager ecommerce ecommerce management Shopify store management Shopify DropShipping Customer service management skills. Customer service consultant Customer service expert Customer service strategy Customer service automation Customer service software Customer service analytics Customer service process improvement Customer service escalation Customer service training design Customer service quality assurance Customer service team management Customer service survey design Customer service complaint management Customer service retention rate Customer service communications Customer service communication skills Customer service leadership Customer service management skills Customer service performance metrics Customer service complaint resolution Customer service KPIs Customer service workflows Customer service policies Customer service terms of service Customer service standard operating procedures (SOPs) CRM Zendesk Gorgias Front Salesforce ZOHO HubSpot
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Email Communication
    Telemarketing
    Ecommerce
    Customer Service
    Lead Generation
    Account Management
    Dropshipping
    Customer Support
    Sales
    Shopify
    Phone Support
    Email Support
  • US$20 hourly

    • 4.7/5
    • (15 jobs)
    I am an experienced customer service and sales manager representative. My primary skills are lead customer service, sales, and telemarketing. I have multiple years in this field, working along side with Kirby Vacuum's customer service and more recently Facebook marketing sales. I excel in talking to customers and selling products as well as quality assurance.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Support
    Receptionist Skills
    Telemarketing
    Email Marketing
    Sales
    Customer Service
  • US$10 hourly

    • 4.8/5
    • (8 jobs)
    Hi, I am Lea May but you can just call me Lea or May. I am rather excited and pleased to be a part of an organization where I can contribute my knowledge and ability to provide quality service and obtain positive results that are beneficial for both the client and I. I started working as a Customer Service Sales Representative and recently handled a chat - inbound customer support account before I was promoted as a Quality Assurance Analyst. All under the same company. With all the experiences I have, I was able to gain and improve abilities to; -Create, Edit, and Manage Social Media Contents -Multitask and still be keen with details even if working under pressure, -Provide solid support and resolution to given circumstance(s), -Be patient in analyzing situations and problems, -Work within process and policy based on client given criteria, -Manage critical issues to prevent escalations and/or de-escalate issues and situations by providing a satisfactory customer support. -Analyze and understand given situation to identify the most appropriate and necessary steps to take, -Utilize tools provided by client(s), -Deliver a quality service to clients and customers, -Demonstrate professional and responsible work ethics, -Respect customer and client information and treat with strict confidentiality, -Provide customer support through various channels, -Easily adapt with changes. My commitment and dedication to work have always helped me overcome challenges, complete tasks, and deliver within the given time frame. When I am not working, I keep myself busy with books and articles to expand my knowledge and skills. I understand that any job is a challenge for which I am willing to take. Regards, Lea
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Google Workspace
    Canva
    Email Marketing
    Lead Generation
    Quality Assurance
    Social Media Content Creation
    Data Entry
    General Transcription
    Administrative Support
    Customer Service
    Microsoft Office
    Social Media Management
    Email Support
    Online Chat Support
  • US$25 hourly

    • 4.5/5
    • (27 jobs)
    I have over 9 years of experience as a Manager in the BPO (Business Process Outsourcing) industry. During this time, he has established a reputation for delivering exceptional results for his clients, contributing to revenue growth, and leading dedicated offshoring teams. I've worked with over 30 foreign clients across a range of industries, including solar and renewable energy, healthcare, e-commerce, logistics, telecommunications, technology, market research, and education. He has a deep understanding of the unique challenges and opportunities within each industry, and he is skilled in developing customized solutions that meet the specific needs of his clients. Since 2017, I have established a top-rated plus firm, Splace BPO, here on Upwork. As the founder and CEO of Splace, and has employed over 200 professionals and worked with more than 40 satisfied clients. He is known for his ability to build strong relationships with his clients, and he is committed to providing exceptional service and delivering outstanding results. Some of my biggest career achievements here on Upwork; I have been recognized by Upwork, which featured him as one of the most successful pioneers on the platform. Also, I've been featured in Upwork's Q1 2023 Shareholder Letter, highlighting my contributions to the growth and success of the platform. Throughout his career, I have demonstrated excellent leadership skills, working closely with his teams to build a culture of excellence and achieve exceptional results. I'm a highly skilled and experienced Manager and CEO in the BPO industry, with a strong commitment to delivering high-quality services and contributing to the success of his client's businesses.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Analysis
    Community Management
    Administrative Support
    BPO Call Center
    Team Management
    Business Development
    Business with 1000+ Employees
  • US$15 hourly

    • 5.0/5
    • (14 jobs)
    I am a Customer Service specialist with the ability to multi-task, prioritize, and manage time efficiently. I am a dynamic and responsible person with a strong sense of commitment and always give my best to get the job done. I have 5 years of customer service/tech support/VA experience IRL working for a construction company wearing many different hats, and about 2 and a half years of experience working remotely through Upwork as a Customer service specialist, HR manager, Client Service advisor, and technical support agent. I have experience working with Shopify, CRM tools mostly Zendesk, Zoho CRM, Talkdesk, Nexus, Zoho, handling tickets/emails (assigning/solving), live chat, and phone support (Intermedia Unite, Talkdesk, and Bria/Babelconnect) while working both US and UK hours for multiple US-based companies (Hotel Management Software, SaaS company, Smartwatch company, E-commerce company). These are the following services clients usually hire me for (in and outside Upwork) for the past year; Team Coordinator and Support Admin *Managing the main inbox of the support team, monitoring outstanding requests, reviewing the support's request, and sending it to the right team for proper handling. Operations Customer Service *Handling order entry, order processing, order fulfillment, order tracking, and process billing disputes. Let's discuss how we can leverage my expertise to help you with your business.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    WordPress
    CRM Software
    Executive Support
    Virtual Assistance
    Microsoft Excel
    Product Knowledge
    Customer Support
    Order Fulfillment
    Zoho CRM
    Salesforce Service Cloud
    Shopify
    Online Chat Support
    Email Support
    Phone Support
    Zendesk
  • US$50 hourly

    • 5.0/5
    • (29 jobs)
    Customer Oriented, Fast Learner, Adaptable to changes, Proactive, Management Skills, Good Communicator
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Business Operations
    Customer Service Analytics
    Customer Satisfaction
    BPO Call Center
    Quality Control
    Translation
    Training
    Project Management
    Training & Development
    Customer Service
    Customer Service Training
    HR & Business Services
  • US$20 hourly

    • 5.0/5
    • (10 jobs)
    With more than 11 years of experience in the BPO (Call Center) Industry and more than 8 years of experience as a Senior Operations Manager, I've managed a starting program that grew to more than 300 seats. I am a reliable and hardworking professional that can give you a high-quality service, be it in Appointment Setting, Lead Generation, Technical Support, Customer Service, Chat, or Email support. Aside from my corporate experience, I’ve also helped in growing 3 startup Call Centers from scratch until they grew to 40 headcounts supporting Customer Service and Appointment Setting from hiring, training, scheduling, creating processes and giving support in production and coaching. I’ve also worked as a Project Manager of a COO where I handled multiple projects in a Virtual setting (Work from Home). I managed and hired developers, VAs and other resources to help out with my Client's business. I also helped in growing a solar startup company and managed appointment setters as the Call Center Director. Additional Skills: Project Management, Email Management, inbound/outbound calls, process creation, and management for startup and ongoing business, schedule/time management, advanced data entry, ticket creation using multiple tools, Job posting, Job Application/Hiring Management (process, interview, recommendation, and hiring), Basic WordPress Management, Management of Solar Appointment Setters. Solar startup. Tools Used: MS Dynamics CRM, ClickUp, Todoist, Asana, Trello, Autotask, Microsoft Office 365 (including Planner, Outlook, Word, Excel, Powerpoint, OneNote, Teams, OneDrive, Sharepoint), Google Suite, Slack, Shopify, Gorgias, LiveAgent, Zendesk, TextExpander, Activtrak, GoHighLevel, Vici Dialer.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Scraping
    Appointment Setting
    VICIDIAL
    ClickUp
    Data Mining
    Cross Functional Team Leadership
    Agile CRM
    Business Operations
    Leadership Development
    Project Management
    Customer Service
    Leadership Skills
    Zendesk
    BPO Call Center
  • US$20 hourly

    • 4.9/5
    • (105 jobs)
    Fast, smart, reliable, resourceful, result-oriented, resilient, trustworthy, and efficient. I have all the ingredients to provide the best. A born leader. A person who takes the initiative and complete responsibility for any projects or operations handled. I don't take anything for granted. I'm a person who is never tired of learning. And throughout these years of handling multiple projects, I gained more and more knowledge, ideas, and skills, making these long years of experience - priceless. I always believe that a good manager is a good doer. And I'm sure that my knowledge, experiences, skills, and resourcefulness would be very beneficial to you.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Business Plan
    Social Media Marketing
    Administrative Support
    Decision Making
    Strategic Plan
    Amazon Seller Central
    Virtual Assistance
    Digital Marketing
  • US$10 hourly

    • 4.3/5
    • (18 jobs)
    🤔Curious about the benefits of working with me? 👩🏻‍💻 Virtual Support Specialist x Social Media Virtuoso x Customer Experience Guru ⭐ Master of Organization, Trend-Savvy, and Dedicated to Client Happiness With over 10 years of experience, I offer dedicated and versatile support in: 💥Virtual Assistant Services: • Experienced in providing comprehensive virtual assistance, including email management, calendar scheduling, and document organization. 💥Customer Support: • Proficient in handling customer inquiries via phone, email, and live chat, ensuring prompt and professional responses to enhance client satisfaction. 💥Social Media Management: • Skilled in managing social media platforms, creating engaging content, and optimizing advertising campaigns to increase brand visibility and engagement. 💥Administrative Support: • Capable of handling various administrative tasks such as data entry, research, and basic graphic design, ensuring smooth operation and organization. 💥Event Coordination: • Experienced in event planning and coordination, including scheduling, RSVP management, and on-site support to ensure successful outcomes. 💥Appointment Setting: • Proficient in appointment scheduling, calendar management, and reminder services, facilitating efficient time management for clients. 💥Basic Video Editing: • Skilled in basic video editing tasks, such as creating promotional videos and simple edits to enhance content quality. 🙋🏻‍♀️I am highly motivated, hardworking, and eager to learn new skills. My positive attitude, quick work pace, and passion for work ensure outstanding service. I am confident that my extensive experience and dedication will make me a valuable addition to your team. 🟢 If you're sold and believe we’re the perfect match 💬 send me a message and let’s get started!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Executive Support
    Communications
    Google Docs
    Microsoft Office
    Appointment Setting
    Online Research
    Data Entry
    Phone Support
    Calendar Management
    Email Management
    Administrative Support
    Social Media Management
    Customer Support
    Virtual Assistance
  • US$15 hourly

    • 5.0/5
    • (4 jobs)
    🔥Highly Reliable🔥📌Currently HEALTHCARE Agency Scheduling Coordinator🔥📌Experienced as WORKFORCE Rostering Manager📌DEPUTY Scheduling Platform Expert📌Seasoned Customer Service📌Sales📌Scheduling Coordinator📌Senior Appointment Setter📌Administrative Assistant📌Call Center Trainer📌Call Center Account Manager🔥 📌 An accomplished entrepreneur with experience in owning and operating a small-medium enterprise in the Philippines, I bring a rich background encompassing diverse roles in sales, customer service, teaching, and training. Over the years, I've finely tuned my skills, consistently adopting an owner's perspective to deliver exceptional results. Committed to surpassing expectations, I am poised to add substantial value to your organization.📌
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Intuit QuickBooks
    Workforce Management
    Deputy
    Technical Support
    Phone Support
    Administrative Support
    Scheduling
    Ecommerce Order Fulfillment
    Appointment Setting
    Sales
    ESL Teaching
    Light Bookkeeping
    Customer Service
    Virtual Assistance
  • US$68 hourly

    • 4.7/5
    • (89 jobs)
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Customer Service
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • US$18 hourly

    • 4.9/5
    • (13 jobs)
    Hello Upworkers, My expertise lies in the ability to provide versatile services in variety of fields. I can offer you my skills as in: Business Developer Representative Project Management Customer / Technical support Translation & Localization Recruiting & Sales AI Trainer I have in dept understanding of business structure in Central Europe as well as experience in negotiating with people of different cultures and backgrounds all over the world. I am dedicated to ones purpose once hired. I am well acquainted with CRMs, ATSs and supporting programs for each field. (HubSpot, LinkedIn Recruiter, Service-Now, LiveChat, FreshDesk, GreenHouse) Looking forward to working with you Sincerely, MH
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Entry
    Adobe Flash
    Outreach Strategy
    Business Development
    Slovak to English Translation
    Visual Basic for Applications
    Administrative Support
    Sales Leads
    Recruiting
    Voice Recording
    ReadyTalk
    Answered Ticket
    Sales Development
    English to Slovak Translation
    Czech to English Translation
    Online Chat Support
    Email Communication
  • US$10 hourly

    • 4.7/5
    • (73 jobs)
    I am the owner and director of IdeasUnlimited, a global support services provider with over 8 years of experience in completing more than 4000 projects in myriad industries. I am very passionate about meeting new people, discussing business ideas, and creating work opportunities for talented individuals to succeed. IdeasUnlimited originated from this fascination with matching the right people to appropriate jobs, providing quality affordable support services so businesses could focus on their core competencies. We provide both 24/7/365 physical call center support services as well as remote workforce support through our remote team from all Europe, North and South America, and South Asia. Our goal is to ensure our support services are a seamless extension of your brand, enhancing productivity and increasing sales. Our services include: • Call Center Support Services • Multilingual Support Services • Virtual Assistant Services • Ecommerce and Backend Support Services • Operations Support Services IdeasUnlimited is working towards a future whereby we provide remote work opportunities to driven and skilled workers from all over the globe, and especially to those who are applying due to a disability or social anxiety, or since they are stay-at-home parents or students. We are gaining momentum towards our goal of promoting and supporting these talented individuals to make the world a better place.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Cold Calling
    BPO Call Center
    Startup Consulting
    Inbound Marketing
    Management Consulting
    Market Research
    Customer Service
    Project Plans
    Administrative Support
  • US$15 hourly

    • 5.0/5
    • (19 jobs)
    100% Job Success Score, Top Rated Badge for Years, Verified Profile I've been in the business for more than a decade and still counting (customer service, sales, appointment setting, VA). I was exposed to different accounts like credit cards, insurance, telecommunications, MCA and payday loans, credit score checks, real estate, VA, and sales assistants for an EMR and Buybacks company, lead generation for used mobile homes and RV's, lead qualifiers, and data entry. My main objective is to give the best quality customer service there is. I am seeking opportunities to improve my skills and knowledge and to broaden my horizons. Sales and Marketing - B2C Cold Calling - B2C Warm Leads and Appointment Settings; Account Management; SEO Marketing and Sales - Non-Profit and Political Fundraising - Medical and Utility Collections - Real Estate Lead Development and Appointment Setting; Cold Call for Apps and Software Developers; CRM and other platforms I've used - Zoho - Salesforce - Insightly - Microsoft Excel - Google Docs, - Callfire, Trello, Infusionsoft, Basecamp, Numerous Dialer, and in-house CRM.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Lead Generation
    Data Entry
    Customer Service
    Electronic Medical Record
    Sales
    BPO Call Center
    B2B Marketing
    Cold Calling
  • US$15 hourly

    • 5.0/5
    • (42 jobs)
    🏆🏆🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 by Upwork (𝗧𝗼𝗽 𝟯%) 🏆🏆🏆 ✅ 30 Five Star Client Reviews and Counting ✅ 13,000+ hours and still counting ✅ 100% Job Success Score (Client Satisfaction Ratio) ✅ 100% Client Recommendations ✅ 15+ Years Of Experience Hello! I'm Leif Brian Margallo, and I bring over a decade of diverse professional experience to the table. I started my career as a Customer Service Representative at ePLDT Ventus in April 2007, where I honed my customer-centric skills and developed a strong foundation in communication. My journey then led me to Callbox Inc., where I served as a Sales Associate for 1 year and 3 months. During my time in Iloilo City, Philippines, I embraced the world of sales, learning the art of persuasion and relationship-building. In 2011, I embarked on a new adventure as the CEO/Founder of Virtual Workforce Professionals (VWP). For over 12 years, I've been wearing multiple hats as an Agency Owner, Business Development Manager, and Project Manager. This entrepreneurial journey has been incredibly fulfilling, allowing me to thrive in a dynamic business environment. My experience further expanded when I joined nClouds Inc. as a Customer Success Manager back in March of 2020. As I gained experience I was promoted as an AWS Program Administrator in January 2023. I've been actively contributing to the company's growth and success in the cloud computing industry. Education-wise, I hold a Bachelor of Science in Information Technology from Iloilo Science and Technology University, where I laid the foundation for my technical expertise. My commitment to staying at the forefront of industry trends is evident in my certifications. I'm an AWS Partner: Migration Ambassador and also hold an AWS Certified Cloud Practitioner through Amazon Web Services. I've also invested in my personal development, completing courses such as "Developing the Leaders Around You" through The John Maxwell Team and "LinkedIn Marketing, Lead Generation & B2B Sales" on Udemy. With a rich blend of customer service, sales, entrepreneurship, and AWS experience, I am well-equipped to tackle a wide range of projects. Let's collaborate and make your vision a reality!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Outreach Strategy
    Outbound Sales
    Account Management
    Lead Generation
    Customer Support
    Email Marketing
    Project Management
    Customer Service
    Data Entry
    Email Communication
    Administrative Support
    Telemarketing
    Email Support
    Phone Support
  • US$55 hourly

    • 5.0/5
    • (44 jobs)
    Hi, I'm an experienced and certified (MS700-MS720-MS721) Microsoft Teams Phone & Rooms engineer. I'm implementing, configuring and troubleshooting Microsoft Teams Phone & Rooms ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams Rooms systems
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Session Initiation Protocol
    Phone Communication
    VoIP Administration
    Microsoft Power Automate
    Mitel
    VoIP
    VoIP Software
    Skype For Business
    Microsoft Teams
    PBX
    Skype
    Office 365
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