Hire the best Call Center specialists

Check out Call Center specialists with the skills you need for your next job.
Clients rate Call Center specialists
Rating is 4.9 out of 5.
4.9/5
based on 726 client reviews
  • US$138 hourly
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
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    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
    Call Center Management
  • US$35 hourly
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. Why Choose Me: I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, and Zoom, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
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    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    Avaya
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
    Call Center Management
  • US$10 hourly
    Financial Adviser with 2+ years of Customer Service experience with JP Morgan & Chase Co. Always hitting metrics and consistent on becoming Top Agent. Subject Matter Expert for 2+ years of Maintenance Associate with Realpage Philippines Inc. I have always reached a number of promoter surveys 60 below each day. Customer Support Specialists 6+ months with Airbnb Received awards as a Top Agent I also worked with oDesk before as a Data Entry Specialist, web editor, and outbound agent. I was also a Virtual Assistant with Airbnb and Booking.com. My tasks were specifically to answer all phone calls and listen to any voicemail or missed calls. Check messages for Check-ins and Checkouts have been sent out to all guests. Check for any upcoming Bookings that have been sent reminders about registration and are still unpaid. Contact the guest by phone and see if I can assist them to finalize their payment. Approve booking requests and reservations. Coordinate and schedule cleanings and maintenance repairs as needed. Leave reviews after each guest checks out. We use Beds24 to manage listings on their Airbnb account.
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    Customer Support
    Phone Communication
    Google Workspace
    Customer Service
    Human Resource Management
    Ecommerce
    Ecommerce Order Fulfillment
    Purchase Orders
    Order Fulfillment
    Shipping & Order Fulfillment Software
    BPO Call Center
    Technical Support
    Software Maintenance
    Call Center Management
    Data Entry
  • US$15 hourly
    Lady Jovelyn Manzano, is a seasoned Customer Service expert and is currently the Chief Operating Officer at Ivoice, With over a decade of professional experience, LJ has consistently elevated customer satisfaction through exceptional service. Her diverse skill set positions her as a valuable asset to your company's success. Her expertise includes cultivating strong customer relationships, delivering exceptional service, and surpassing expectations. Throughout her career, she has effectively managed customer communications and initiatives, resulting in improved customer service, satisfaction, and retention. Furthermore, just recently, she has spearheaded an initiative to empower aspiring freelancers by founding HirewiseVA. This innovative platform provides a unique opportunity for individuals of all ages and statuses to earn while working from the comfort of their homes. This endeavor not only offers financial independence but also extends to all breadwinners who seek to supplement their income for their families. Additionally, by eliminating the need for commuting, this platform allows individuals to prioritize quality time with their loved ones, fostering stronger familial bonds and ensuring a safer and more fulfilling home environment. ⭐⭐⭐⭐⭐ Shopify ⭐⭐⭐⭐⭐ Zendesk ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Intercom ⭐⭐⭐⭐⭐ Aircall ⭐⭐⭐⭐⭐ Ring central ⭐⭐⭐⭐⭐ Konnektive ⭐⭐⭐⭐⭐ Hubspot ⭐⭐⭐⭐⭐ Freshdesk ⭐⭐⭐⭐⭐ Asana
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    Email Marketing
    Lead Generation
    Appointment Setting
    Asana
    Amazon Plugin
    Customer Support
    Gorgias
    Consumer Goods
    Data Entry
    Customer Service
    Call Center Management
    Online Chat Support
    Zendesk
    Order Tracking
    Email Support
  • US$10 hourly
    I am the owner and director of IdeasUnlimited, a global support services provider with over 8 years of experience in completing more than 4000 projects in myriad industries. I am very passionate about meeting new people, discussing business ideas, and creating work opportunities for talented individuals to succeed. IdeasUnlimited originated from this fascination with matching the right people to appropriate jobs, providing quality affordable support services so businesses could focus on their core competencies. We provide both 24/7/365 physical call center support services as well as remote workforce support through our remote team from all Europe, North and South America, and South Asia. Our goal is to ensure our support services are a seamless extension of your brand, enhancing productivity and increasing sales. Our services include: • Call Center Support Services • Multilingual Support Services • Virtual Assistant Services • Ecommerce and Backend Support Services • Operations Support Services IdeasUnlimited is working towards a future whereby we provide remote work opportunities to driven and skilled workers from all over the globe, and especially to those who are applying due to a disability or social anxiety, or since they are stay-at-home parents or students. We are gaining momentum towards our goal of promoting and supporting these talented individuals to make the world a better place.
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    Project Management
    Cold Calling
    BPO Call Center
    Startup Consulting
    Inbound Marketing
    Management Consulting
    Market Research
    Customer Service
    Project Plans
    Administrative Support
    Call Center Management
  • US$20 hourly
    Looking for a real specialist in a Contact Center World? I'm always happy to help and apply all 10 years of my Call Center experience! I'm a reliable, enthusiastic and hardworking person. I've started as a regular Customer Service agent and achieved a WFM(Workforce Management) Team Manager position. Throughout this path, I had a chance to work as a Sales Agent, a Customer Service Team Manager, started a "Follow Up" Team from the scratch (including handbook development) Finally, I've built a Workforce Management Team and had been running this Team as a Manager for around 5 years.
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    Microsoft Excel
    Data Analysis
    Technical Support
    Customer Service
    BPO Call Center
    People Management
    Customer Support
    Sales
    Analytics
    Call Center Management
  • US$10 hourly
    TOP RATED, HIGHLY EFFICIENT, HIGHLY PROFESSIONAL Customer Care Representative, Dispatcher, Casa Manager, Receptionist, Virtual Assistant and Executive Assistant Kindle Reviewer/Facebook or Social Media Marketing. Facebook Ad Manager - Facebook Leads Experience Customer Service Representative. I have been in the BPO Industry for more than 7 years. I worked with Sprint, a telecommunication company in the US, for 2 years, where I handle General Information, Billing, Sales, and other Support. For 3 years, I was a Mission Control Analyst or Floor Support. I had developed my Excel Skills when I was working as a Workforce/Mission Control Analyst. Worked in AT&T as a Customer Representative similar task with Sprint since both of them are Telecommunications Company. I worked as a consultant representative in CITI Mortgage. My task is to answer questions about their loans. Accept Payment. Dispatcher for more than 2 Years Worked in a Law Firm as a Intake Specialist/Receptionist
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    Email Communication
    Facebook Advertising
    Customer Relationship Management
    Facebook
    Outbound Sales
    B2B Marketing
    Virtual Assistance
    Customer Service
    Social Media Marketing
    Data Entry
    Legal
  • US$20 hourly
    I have 15+ years of experience in customer service and sales industry. Out of which 7+ years are devoted to e-commerce operations management and customer service/support. My entire experience is based on serving North American market. I have also worked as a customer service and operations manager in call center for 5+ years where quality assurance and customer service/sales training was part of my job. This unique blended experience of sales and customer service makes me standout from the crowd. Ever heard of a person who is always making customers laugh with extremely good sense of humor? Not only deals with the most difficult/complex and upset customers in excellent manner but also ends the conversation with upselling additional product/service and converts them into a repeat customer? Well I am that guy. Top Rated Plus freelancer. Please feel free to contact me if you are looking for a customer service/support GURU. Skills. Customer service representative Customer support Helpdesk Technical support Live chat support Email support Email Communication Phone support Customer satisfaction Service level agreement (SLA) Customer retention Support ticket management problem-solving customer service quality assurance customer service management customer service training Customer onboarding. Customer success. Complaint Management Order Tracking Vendor management Vendor communication Project management Operations management account manager client manager ecommerce ecommerce management Shopify store management Shopify Dropshipping Customer service management skills. Customer service consultant Customer service expert Customer service strategy Customer service automation Customer service software Customer service analytics Customer service process improvement Customer service escalation Customer service training design Customer service quality assurance Customer service team management Customer service survey design Customer service complaint management Customer service retention rate Customer service communications Customer service communication skills Customer service leadership Customer service management skills Customer service performance metrics Customer service complaint resolution Customer service KPIs Customer service workflows Customer service policies Customer service terms of service Customer service standard operating procedures (SOPs) CRM Zendesk Gorgias Front Salesforce ZOHO HubSpot
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    Email Communication
    Telemarketing
    Ecommerce
    Customer Service
    Lead Generation
    Account Management
    Dropshipping
    Customer Support
    Sales
    Shopify
    Phone Support
    Email Support
    Call Center Management
  • US$15 hourly
    🏆🏆🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 by Upwork (𝗧𝗼𝗽 𝟯%) 🏆🏆🏆 ✅ 30 Five Star Client Reviews and Counting ✅ 13,000+ hours and still counting ✅ 100% Job Success Score (Client Satisfaction Ratio) ✅ 100% Client Recommendations ✅ 15+ Years Of Experience Hello! I'm Leif Brian Margallo, and I bring over a decade of diverse professional experience to the table. I started my career as a Customer Service Representative at ePLDT Ventus in April 2007, where I honed my customer-centric skills and developed a strong foundation in communication. My journey then led me to Callbox Inc., where I served as a Sales Associate for 1 year and 3 months. During my time in Iloilo City, Philippines, I embraced the world of sales, learning the art of persuasion and relationship-building. In 2011, I embarked on a new adventure as the CEO/Founder of Virtual Workforce Professionals (VWP). For over 12 years, I've been wearing multiple hats as an Agency Owner, Business Development Manager, and Project Manager. This entrepreneurial journey has been incredibly fulfilling, allowing me to thrive in a dynamic business environment. My experience further expanded when I joined nClouds Inc. as a Customer Success Manager back in March of 2020. As I gained experience I was promoted as an AWS Program Administrator in January 2023. I've been actively contributing to the company's growth and success in the cloud computing industry. Education-wise, I hold a Bachelor of Science in Information Technology from Iloilo Science and Technology University, where I laid the foundation for my technical expertise. My commitment to staying at the forefront of industry trends is evident in my certifications. I'm an AWS Partner: Migration Ambassador and also hold an AWS Certified Cloud Practitioner through Amazon Web Services. I've also invested in my personal development, completing courses such as "Developing the Leaders Around You" through The John Maxwell Team and "LinkedIn Marketing, Lead Generation & B2B Sales" on Udemy. With a rich blend of customer service, sales, entrepreneurship, and AWS experience, I am well-equipped to tackle a wide range of projects. Let's collaborate and make your vision a reality!
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    Outreach Strategy
    Outbound Sales
    Account Management
    Lead Generation
    Customer Support
    Email Marketing
    Project Management
    Customer Service
    Data Entry
    Email Communication
    Administrative Support
    Telemarketing
    Call Center Management
    Email Support
    Phone Support
  • US$30 hourly
    I have 17+ Years of experience as a Data Administrator as well as Lead Generation/List Building. I have recently just finished learning AI and Machine Learning using Python. I have completed a course on BeautifulSoup with Web Scraping. I can also scrape Directory using UBOT, and scrape businesses from Google Map, and Yellow pages using Local Scraper. I have paid access for background checks to verify correct info for each lead and can do a reverse lookup by only using the address. Specialty: Lead Generation, Web Research, Email Extraction, Phone Number Extraction, Data Entry, Data Researcher, Online Research, Data Scraping, Data Extraction, Data Migration, Data Mining, List Building, Product Listing, and Marketing Research, Google Spreadsheet / Excel Formula Expert. Tools: Google spreadsheet, Excel, LinkedIn Sales Navigator, UBOT, Local Scraper, Zoominfo, Adapt.io, Apollo.io, Outreach.io, Hubspot, Neverbounce, Hunter.io, Snov.io, Lusha, LeadIQ, Zoho CRM, Salesforce, Beenverified, Hubspot Best, Brent
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    Web Design
    Direct Marketing
    Advertising
    Call Center Management
    Telemarketing
    Sales Lead Lists
    Lead Generation
    Data Mining
    Data Entry
    SugarCRM Development
    UBot Studio
    CRM Software
    Zoho CRM
    Data Scraping
    Data Extraction
  • US$24 hourly
    Experienced and certified professional with a diverse skill set encompassing advanced 3CX telephony solutions, full-stack development, and WordPress expertise. With over 6 years of specialized knowledge in 3CX, 3+ years of full-stack development experience, and more than a year of dedicated WordPress development, I bring a unique blend of technical expertise and creativity to every project. Passionate about delivering high-quality solutions that exceed client expectations. 𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬: 3CX Telephony Solutions: 6+ years of experience in designing, implementing, and managing advanced 3CX telephony systems. Certified in 3CX Advanced. Full Stack Development: 3+ years of hands-on experience in full-stack development, proficient in both frontend and backend technologies. Skilled in developing scalable web applications using modern frameworks and technologies. WordPress Development: Over a year of experience in WordPress development, including theme customization, plugin development, and site optimization. Familiar with the latest trends and best practices in WordPress development. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: Problem Solving: Proven ability to analyze complex problems and develop innovative solutions that meet client requirements. Team Collaboration: Strong team player with excellent communication skills, able to collaborate effectively with cross-functional teams to achieve project goals. Client Satisfaction: Committed to delivering high-quality work that exceeds client expectations, ensuring long-term satisfaction and positive feedback. 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: 3CX Telephony Projects: Successfully implemented 3CX solutions for medium to large enterprises, improving communication efficiency and reducing costs. Full Stack Development: Developed and deployed several web applications from concept to production, showcasing a strong understanding of frontend and backend development principles. WordPress Projects: Designed and developed custom WordPress themes and plugins, enhancing website functionality and user experience. 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 3CX Advanced Certification: Certified in 3CX Advanced, demonstrating comprehensive knowledge and expertise in 3CX telephony solutions.
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    WordPress
    Pipedrive
    API
    API Development
    HubSpot
    API Integration
    System Administration
    3CX
    Call Center Management
    VoIP PBX
    Full-Stack Development
    Telecommunications
    JavaScript
    Python
    PHP
  • US$13 hourly
    I'm an all-round virtual research assistant. My expertise reach from transcription, translation, scientific research Assistant, to customer agent. I have committed to be on of the best freelancer. So you can be assured that the job will be done. Price per hour can be discussed! Don't be hesitant, just do it. Call me, invite me.!!!
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    Phone Support
    Customer Support
    Customer Service
    Survey Data Analysis
    Economic Analysis
    Research Methods
  • US$200 hourly
    I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    VoIP
    System Configuration
    inContact
    Administrative Support
    Automated Call Distribution
    Chatbot Development
    Business with 100-999 Employees
    Business with 10-99 Employees
    Call Center Management
    English
  • US$60 hourly
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Call Center Management
    Business Analysis
  • US$50 hourly
    Customer Oriented, Fast Learner, Adaptable to changes, Proactive, Management Skills, Good Communicator
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    Business Operations
    Customer Service Analytics
    Customer Satisfaction
    BPO Call Center
    Quality Control
    Translation
    Training
    Project Management
    Training & Development
    Customer Service
    Customer Service Training
    HR & Business Services
    Call Center Management
  • US$13 hourly
    I am hardworking and reliable. In my 16 years experience in a call center industry I had developed my ability to give a good customer service relationship and a Sales person characteristics
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Outbound Sales
    Business Development
    Sales Lead Lists
    Administrative Support
    Cold Calling
    Email Communication
    Customer Relationship Management
    B2B Marketing
    Customer Retention
    Technical Support
    Customer Service
    Online Chat Support
    Team Management
  • US$12 hourly
    I am VoIP/VICIDIAL/VICIBOX/Asterisk/FreePBX/GoAutodial/vTiger/3CX developer and solution provider with past 16+ years of rich experience. I have expertise in them, and so i am confident to serve you for the same. I have rich telecom, web and custom software development and support experience. I'm interested in your job & I guarantee doing it in short time. I didn’t ask for an upfront as I'm interested in building long term relationships based on trust because I'm confident with my quality of work.
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    FreePBX
    CRM Software
    Firewall
    Call Center Management
    VICIDIAL
    Vtiger
    Web Design
    Asterisk
    BPO Call Center
    WebRTC
    VoIP
    Search Engine Optimization
    WordPress
    Apache HTTP Server
    PHP
  • US$10 hourly
    🏆 5-Star Telemarketer & B2B LinkedIn Wizard - Your Ultimate Growth Catalyst 🚀 Ready to skyrocket your sales and leads? I'm your one-stop solution, combining 5 years of experience in telemarketing and B2B LinkedIn lead generation. I transform cold calls into blazing deals and turn LinkedIn connections into goldmines. 💰 With my charm, wit, and digital wand, I'll engage prospects with tailored messages, build lasting relationships, and nurture opportunities for business growth. Don't miss out; let's join forces to supercharge your sales and leads like never before! 🤝🚀 Cheers
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Sales Coaching
    Sales Strategy
    Real Estate Cold Calling
    Call Center Management
    Business Development
    Phone Communication
    B2B Marketing
    Cold Calling
    Sales & Marketing
    Social Media Lead Generation
    Appointment Setting
    Telemarketing
    Lead Generation
    Email Marketing
    Lead Nurturing
  • US$35 hourly
    Qualifications / Skills : • Has 20 years of successful application software sales/customer support and proven ability to continually achieve and exceed assigned quotas/goals. • Ability to interface with management in 10 - up person companies. • Strong communication, presentation and interpersonal skills. • Displays professionalism, strong work ethic, flexibility, and ability to work in a fast-paced environment. • Team player, willing to support a long-term company goal. • Tenacious and focused with a customer service attitude. • Has experience selling applications software to the SMB Market and knowledge of competing vendor offerings. • Previous experience working in a start-up Trained with the Following Sales Philosophies : ADVOCATE A - Assemble the Team D - Deep domain expertise V - Verify the pain O - Own the deal C - Constantly qualify A - Amplify the value T - Turn everyone into references E - Excellent demos BANT B - Budget: Where will the budget come from? A - Authority: Who else needs to sign / off to get on board for this project to push thru? N - Needs: What is the business impact? T - Timeline: is there a target timeline you are looking at for this project to be executed?
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    Pipedrive
    Business Development
    Account Management
    Salesforce CRM
    Telemarketing
    Customer Service
    Cold Calling
    Enterprise Resource Planning
    BPO Call Center
    Customer Relationship Management
    Outbound Sales
    Customer Support
    HubSpot
    Call Center Management
  • US$10 hourly
    10 years experience as Team Manager in Call Center. 6 years experience as an Admin Virtual Assistant for Real Estate (US/Canada/UK) E-commerce CS and Admin Virtual Assistant (Amazon/EBay/Etsy/WooCommerce) General Task: - Phone, Email and Chat Support - Outbound Call - Data Entry - Email Marketing - Listing ads on different Marketing Sites - Transaction Coordinator/Management - Email Management - Calendar Management - MLS Listing/Management - Recruitment and On-Boarding of other VAs - Team Lead to other VAs - Training other VAs - Project Management - Leads Management - Quickbook Management - other Administrative tasks I have used different tools like: - Trello - Asana - Monday.com - Dot-loop - Docusign - Zipform - MLS Sites - GSuite and tools - Microsoft Office Tools - Craiglist - Zillow - Hubspot - Brokersumo - Appfolio - Canva - other Administrative tools/apps My internet connection is a Fiber Optic connection with 30 mbps download and upload speed, which is very reliable and no downtime even on bad weather. No regular power interruptions.
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    Customer Support
    Customer Service
    Office Administration
    Social Media Advertising
    Project Management
    Email Marketing
    Administrative Support
    Real Estate Investment Assistance
    Social Media Content Creation
    Call Center Management
    Online Chat Support
    Team Management
    Real Estate
  • US$68 hourly
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Customer Service
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • US$10 hourly
    Solving customer service issues is CRUCIAL as it impacts other business areas. Every organization encounters these issues, but what matters is how well they were resolved. Allow me to take your customer satisfaction to the next level with my more than three years of experience as a customer satisfaction representative, which will help you stand out from the competition and improve your brand image. This is the way I will help you achieve customer satisfaction. • Communicate effectively with prospects and active customers through emails, live chats, and telephone explaining products and services to them. • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving issues. • Follow up with customers about resolved issues to maintain high standards of customer service. Looking for solutions to complicated issues is also what I enjoy doing which is a great asset in this position. Are you interested in investing in the happiness of your customers? If so, click the invite button, and let's get started. Remember, “A satisfied customer is the best business strategy of all.” – Michael LeBoeuf
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Customer Support
    Customer Satisfaction
    Slack
    Phone Communication
    Communication Etiquette
    Data Entry
    Microsoft Word
    Product Knowledge
    Time Management
    Email Communication
    Zendesk
    Email Support
    HubSpot
  • US$24 hourly
    Hello and welcome to my professional profile! I'm thrilled to share my diverse experience with you. Having excelled as an omnichannel customer support agent, Head of Quality Assurance, and Head of New Hire Training, I've led escalations and managed teams of over 13 agents. A true industry enthusiast, I've successfully built call centers and customer support departments from the ground up, demonstrating a knack for operational excellence. A significant milestone in my career includes creating and managing a BPO, showcasing my ability to navigate and contribute to the dynamic landscape of business process outsourcing. If you're on the lookout for a seasoned professional with a robust background in customer support, quality assurance, training, and team leadership, I'm eager to explore how my skills can complement your needs. Thank you for considering my profile, and I'm excited about the potential opportunity to work together!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Online Chat Support
    QA Management
    Management Skills
    Zendesk
    Shopify
    Amazon Seller Central
    Customer Support
    Email Communication
    Customer Retention
    Call Center Management
  • US$13 hourly
    33 years of age from Philippines. Finished my studies in a university for four years and have been an exchanged student in Thailand for a year. Took up Educational Course major in English and graduated as Cumlaude in the class. I’m a proactive Customer Service guru with 10 years of experience handling various functions of Customer service, from answering phone calls, inbound and outbound, email marketing, virtual assistant, chat support, social media marketing, tele marketing, cold calling, real estate management, all there is in a customer service genre of tasks. What stands out most for me, which I believe my very forte is on sales, "all-time" hitting targets and metrics. I have always developed and utilized various skills to help achieve results and contribute to my company’s productivity. I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player. I'm a person who thrives in a fast-paced environment so right now I'm looking for a bigger challenge, and an opportunity to apply my customer service experience and problem-solving skills in your company:)
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Customer Service
    Inbound Marketing
    Sales
    Technical Support
    Outbound Sales
    Online Chat Support
    Administrative Support
    Internet Marketing
    General Transcription
  • US$150 hourly
    I am a solution-driven professional with over 10 years of experience consulting for CRM, ticketing, and phone systems. As a Business Systems Analyst, I assist my clients from the Discovery process (identifying business processes) through selection, implementation, and custom development of their software. Top CRM products I work with: Zoho CRM, Zoho Desk, Freshdesk, Freshsales, Zendesk Top phone and contact center systems I work with: RingCentral, Twilio, Talkdesk, Zoom, inContact, 8x8, DialPad and Nextiva Freshdesk development Zoho development RingCentral development TalkDesk development
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    System Configuration
    Chatbot Development
    VoIP Administration
    Nextiva Business VoIP
    VoIP Software
    WebRTC
    SMS
    Business with 100-999 Employees
  • US$14 hourly
    Thank you for checking out my profile. I am an all-in-one solution you've been looking for. A highly qualified, competitive individual with a strong background in Customer Service, Customer Support, Telemarketing and Appointment Setting is what your company needs. I pride myself on being reliable, creative, versatile, a problem solver and being able to take directions well. I put extra value on meeting tight deadlines, delivering superior performance and going beyond expectations. Below are some of my clients' feedback: "Eyslee is a amazing appointment setter! I wish I could find ten more just like her! 👏👏" "Eyslee is the dream employee to have on any team. She was very patient, a self starter and has gone above and beyond my job description. She became very involved in the job, easily moved around in the company" "Eyslee great person to work with on any projects. Follows directions and get the job done very well. Fast-learner and professional." "Kay is a very competent customer service agent who works well with minimal supervision. Her ability to handle many calls from US customers without an accent makes her a very valuable A+.... Highly recommended." I handled variety of accounts such as Financial, Banking, Telco, Human Resources, Order Taking and Debt Collections when working in the BPO industry. Clients that I worked with were from the US, UK, Australia and Asia. I have been focused on helping customers and providing suitable solutions and support from the day I started working locally to working remotely from home. My Specializations are: -Customer Service/Customer Support -Telephone Answering Service -Chat Support -Email Handling -Telemarketing -Appointment Setting I have been doing quality Customer Service, Telemarketing and Appointment Setting thru Upwork for the past six years, handling massive calls per day while doing administrative tasks. I have a strong interpersonal skill, a pleasant phone demeanor and a highly developed sense of organization. Here are some of my Technical skills: -CRM Tools (Hubspot, Zoho, Fresh sales, Zendesk, etc.) -MS Office (Word, Powerpoint, Excel, Skype, Outlook)/Office 365 -Google Chrome (Google Drive, Google Sheet, Google Calendar) -Microsoft Edge -Dialer Systems (Mojo, Phone Burner, Ring Central, Kixie, Grasshopper, Aircall, Leadsrain.) My 16 years of work experience helped me become more mature and independent in facing challenges and resolving them easily. I am now more flexible and analytical while doing things with passion, enthusiasm and professionalism. Ultimately, I’ve learned a lot from the job experiences I have had and I’m looking for the next step where I can continue to grow, excel and use the skills I’ve honed at a company I love.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Phone Support
    Online Chat Support
    Administrative Support
    Staff Recruitment & Management
    Google Search
    Data Entry
    Customer Service
  • US$35 hourly
    Are you ready to elevate your sales to unprecedented heights through the power of effective digital marketing? You're in the right place. With over a decade of expertise in web marketing, I am your strategic partner for crafting impactful Facebook Ads and Google Ads campaigns. Additionally, I specialize in implementing Paid Social strategies that consistently deliver outstanding results. Your success is my utmost priority. I bring the knowledge required to create profitable marketing campaigns, optimize your conversions (both leads and sales), and significantly enhance your overall business outcomes. Collaborating with me offers you: High-Performing Campaigns: Leveraging my profound understanding of digital marketing, I will assist you in developing Facebook Ads and Google Ads campaigns that not only captivate your audience but also drive tangible sales. Tangible Results: My proven strategies have propelled numerous clients toward their marketing goals. I am dedicated to achieving tangible results that translate into increased sales for your business. Effective Budget Management: I recognize the significance of maximizing your return on investment. With my budget optimization skills, every penny spent contributes to increasing your profitability. Precise Tracking and Analysis: Utilizing tools like Google Analytics 4 (GA4) and other analytical instruments, I closely monitor your campaign's performance, making necessary adjustments to maximize results. Versatile Expertise: Beyond digital marketing, I am well-versed in various social media platforms, including Snapchat Ads, Linkedin Ads, Reddit Ads, Twitter Ads, TikTok Ads, and more. A Note on Additional Services: In addition to digital marketing, I offer high-quality virtual assistance, reliable customer support, and accurate translation services. My telemarketing skills can also contribute to driving your operations. I am the ideal partner to propel your business towards new heights of success by boosting your sales. Feel free to contact me now to discuss your project and commence our journey towards generating remarkable results together.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Digital Marketing Strategy
    Social Customer Service
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    Call Center Management
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
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