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Clients rate Communication Etiquette
Rating is 4.6 out of 5.
4.6/5
based on 7,705 client reviews
  • US$10 hourly

    • 4.4/5
    • (10 jobs)
    I can assure that my work includes speed and accuracy. I'm the kind of person who knows how to execute difficult tasks with precision. I pay attention to all the details of a project. I make sure that every task is just right, but is also completed in a timely manner. Also, I'm an extremely organized person who is focused on producing results. While I am always realistic when setting goals, I consistently develop ways to efficiently achieve, and often exceed those goals. I also have several years of customer service experience and helping our team in meeting our goals. I have a calm disposition and I am a great multitasker, allowing me to accomplish several projects at once. I am open to new ideas and eager to learn new things because I believe in continuous self-study. I look forward to working with you as a customer service for Collections, Payments, and act as your right hand in any projects that you may have for me.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Email Communication
    Product Knowledge
    Bookkeeping
    Payment Functionality
    Payment Processing
    Data Entry
    Data Collection
    Customer Service
    Payroll Accounting
  • US$25 hourly

    • 5.0/5
    • (3 jobs)
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Customer Support
    Customer Service
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • US$40 hourly

    • 4.8/5
    • (30 jobs)
    𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙖𝙞𝙨𝙚 𝙩𝙝𝙚 𝙗𝙖𝙧 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚? 🚀 🏆 11+ Years Customer Service Pro 👩‍💻 Team Manager & Gorgias Expert 🥇 The Customer Service solution you need I can hit the ground running right away. 🔥 Exceptional customer service is the heart of effective marketing, building lasting connections and brand loyalty. Here's how I can help. 👇👇👇 ✨⚙️ 𝙂𝙊𝙍𝙂𝙄𝘼𝙎 𝘼𝙐𝙏𝙊𝙈𝘼𝙏𝙄𝙊𝙉 𝙀𝙓𝙋𝙀𝙍𝙏 ✦ Supercharge your Gorgias account by handling everything from creating views, writing macros, compiling FAQs, establishing the help center, rules configuration, and automation. I can also audit your customer service processes, outline my observations, and provide recommendations in a report aimed at enhancing the overall customer experience by maximizing the use of Gorgias. ✨📩 𝙋𝙍𝙀𝙈𝙄𝙐𝙈 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✦ Enhance customer satisfaction through high-level, well-crafted and timely email and live chat responses. I'll make your customers feel welcome and at ease, encouraging them to ask questions, seek assistance, and engage with your brand without hesitation. ✨👨‍👨‍👦‍👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 𝙏𝙀𝘼𝙈 𝙇𝙀𝘼𝘿𝙀𝙍 ✦ Build and lead your customer service team from the ground up. I'll support you in the entire process, including recruitment, creation of SOPs, onboarding, scheduling, quality assurance, and coaching, empowering our agents to be resilient, self-reliant, and proactive in meeting both customer needs and KPIs. Over time, I'll continue finding ways to streamline your operational processes. 🛠️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✦ Gorgias ✦ Shopify ✦ Amazon ✦ CJdropshipping ✦ Odoo ✦ Neto ✦ Trainerize ✦ Zendesk ✦ Intercom ✦ Freshdesk ✦ Reamaze ✦ Meta Business Suite ✦ Agorapulse ✦ Stamped ✦ Yotpo ✦ Judge.me ✦ Trust Pilot ✦ Klaus ✨ Please check my portfolio for work samples. 𝙏𝙤𝙡𝙙 𝙮𝙤𝙪 𝙄'𝙢 𝙩𝙝𝙚 🥇 𝙩𝙝𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙥𝙧𝙤 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 *𝙬𝙞𝙣𝙠* 𝙅𝙪𝙨𝙩 𝙨𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙖𝙣𝙙 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡. 😊 💬 Get in touch with me today and collaborate 😊
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Automation
    Ticketing System
    Helpdesk
    Process Documentation
    Customer Relationship Management
    CRM Software
    Gorgias
    Zendesk
    Shopify
    Customer Satisfaction
    Email Support
    Customer Support
    Customer Service
    Email Communication
  • US$15 hourly

    • 4.9/5
    • (11 jobs)
    I'm a creative, dedicated, result-oriented, hardworking, conscientious, and professional Individual. I genuinely value work and place a lot of emphasis on getting things done quickly without compromising quality. I can work with very minimal supervision. Despite my leadership skills, I have no problems working with a team too. Making positive contributions to your dynamic company by working efficiently and effectively. If successful, I believe that this opportunity will be mutually beneficial. At present, I am a determined, sociable, diligent individual who is passionate about community service. I have gained 7 years of experience in customer service in the BPO industry. I have also completed tasks which but are not limited to data entry and accounting. I am seeking projects that will not only utilize my skills and abilities but projects that will be challenging and in-return completely satisfy the client. I have experience in, Data Entry, Web Research, Email Marketing, Customer Support, and Technical Support and with being a Personal/Virtual Assistant. I am seeking long-term employment in a company where my skills will be challenged but not my ethics. I want a job that will enable me to use my innate abilities, attain professional growth, and further improve my experience, knowledge, and skills to face and overcome the present challenges of the ever-changing work environment. A good-natured boss would be a nice bonus!
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Training
    Email Communication
    Technical Support
    Account Management
    Customer Service
    Microsoft Office
    Lead Generation
    Sales
    Customer Support
    Product Knowledge
    Email Support
    Zendesk
  • US$40 hourly

    • 5.0/5
    • (27 jobs)
    🌟 High-skilled Trilingual Virtual Assistant / Customer Support Expert. Passionated freelancer with true passion for tech support and helping others. I dedicate my communication and technical skills to scale up careers. I have a talent for the words that excite, motivate and convince. I handle inquiries with care and can offer support through various channels: E-mail, Chat or Call. The replies to the tickets and administrative tasks I handle are highly professional and free from any grammar, spelling, or syntax errors. I consider myself a very versatile human being with a rich and diversified culture, capable of updating my knowledge regularly. I master Freshdesk, Zendesk, Groove, WordPress, Trello, MS and Google suite, Antidote.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Customer Service
    Technical Writing
    Administrative Support
    Customer Support
    Blog Writing
    Writing
    SEO Writing
    Arabic
    French
    Technical Support
    Zendesk
    English
  • US$12 hourly

    • 4.9/5
    • (10 jobs)
    Quick info of me: Typing Speed: 60 wpm 95% accuracy Comfortable in working long hours and graveyard shifts Has creative thinking abilities. Works with high morale. Works well under pressure. I have over 9 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at two of the largest call centers in the Philippines where I worked for about 2 years and have been a free lancer thereafter. I can provide e-mail, ticket, chat and text support and will do everything I can to delight your customers and uphold your company's policies. Customer service is my passion as I am a customer from time to time, as we all are. With this at heart and with years of experience, I have developed skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers and be a good dent in your company's growth. I am a full-time freelancer and can work both Australian or U.S. business hours.
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    Product Knowledge
    Social Media Content Creation
    Email Communication
    BPO Call Center
    Administrative Support
    Helpdesk
    Customer Support
    Customer Satisfaction
    Social Media Management
    Ecommerce Support
    Online Chat Support
    English
    Email Support
  • US$25 hourly

    • 4.9/5
    • (10 jobs)
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
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    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
    Phone Support
  • US$15 hourly

    • 5.0/5
    • (23 jobs)
    I have diverse experience in customer service, as being a VA and project management for over 15 years working with American, Canadian, Australian and European clients. My post-graduate degree in economics and management coupled with outstanding verbal and written communication skills have elevated my qualities and strengths. I provide Project management, Customer Support (Voice Inbound, Outbound, Chat, Email), Administrative Support, Order Processing, E-Commerce, Data Entry, Research-based work, Lead Generation, Invoicing, calendar Management, Telemarketing, Email Handling, Social Media, E-Commerce, Quality, and Training. I am obsessed with quality, and this is apparent in various performance awards that I have earned. I am very dedicated, versatile, fast learner and work with accuracy to ensure that the job delivered is beyond expectations of the clients.
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    Sales & Marketing
    Kajabi
    Project Schedule & Milestones
    Marketing Communications
    Project Management
    Administrative Support
    Email Marketing
    Project Logistics
    Communication Skills
    Digital Project Management
    Customer Support
    Task Coordination
    Digital Marketing
  • US$10 hourly

    • 4.6/5
    • (16 jobs)
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) for a dropshipper executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
    Order Processing
  • US$25 hourly

    • 5.0/5
    • (4 jobs)
    Hey, I'm Tiago! Over the past decade of collective experiences through various professional pathways, I've found my two main passions in life: people and ideas. Using my experience working within the legal system as a lawyer, heading different companies, and using my innate purpose for communication and connecting people, I am now ready to bring my time, dedication and inspiration to companies to see how I can help take you to the next level. My areas of experience and expertise lay within the realms of marketing, eCommerce management, community moderation, social media moderation and creative strategy solutions. I have fluency in G-suite, Zendesk, Shopify, Freshdesk, Veeqo, Slack and more. Hope to connect with you soon! Tiago
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Community Engagement
    Email Communication
    Customer Service
    Interpersonal Skills
    Brazilian Portuguese Dialect
    Community Management
    Zendesk
    Customer Support
    Email Support
    Marketing
  • US$23 hourly

    • 4.6/5
    • (36 jobs)
    I am delighted to introduce myself. My name is Felix Carmona, and I am an experienced freelancer from the vibrant Dominican Republic. With eight years of freelancing experience under my belt. My work ethic, attention to detail, and ability to adapt quickly to different challenges make me stand out from the rest. Skills but are not limited to; Enterprise Support: Adept at providing comprehensive support tailored to the unique needs of enterprise clients. Client Relationship Management: Skilled in nurturing strong client relationships built on trust and reliability. Sales Coordination: Proficient in coordinating sales efforts to ensure a seamless client experience. Onboarding Assistance: Experienced in guiding clients through onboarding processes, ensuring a smooth transition. Meeting Facilitation: Capable of leading and facilitating crucial client meetings with clarity and professionalism. Customer Service/Tech Support: Proficient in providing top-notch customer service and technical support across various channels, including email, chat, and social media. Experienced in handling issues related to Office 365, billing, hardware, and software. Language Proficiency: Fluent in both English and Spanish, enabling effective communication with a diverse clientele. Why Choose Me: My passion for delivering exceptional support drives me to ensure that client needs are met with precision and professionalism. With a keen eye for detail and a proactive approach to problem-solving, I am equipped to tackle any challenge head-on. My extensive experience in handling diverse client requirements has prepared me to excel in any role.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Product Knowledge
    Customer Satisfaction
    Customer Service
    Latin American Spanish Accent
    Email Communication
    Zendesk
    Email Support
    Technical Support
    Online Chat Support
    Bug Reports
  • US$20 hourly

    • 5.0/5
    • (5 jobs)
    Transform your brand's narrative and customer interactions with a seasoned expert in content writing and customer experience management. I offer comprehensive content creation services, including engaging articles, blogs, and marketing materials tailored to your specific needs. Additionally, my strong customer service skills ensure that inquiries are handled efficiently, issues are resolved promptly, and customer interactions are positive and productive. By blending high-quality content with exceptional customer support, I provide a holistic approach to enhance your company’s presence and foster lasting customer relationships. Let’s work together to achieve your objectives and drive your success!
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Email Support
    Content Writing
    Blog Writing
    Proofreading
    Customer Service
    Ghostwriting
    Customer Development
    Interpersonal Skills
    Customer Satisfaction
    Online Writing
    Customer Support
    SEO Writing
  • US$35 hourly

    • 5.0/5
    • (23 jobs)
    Do you need an experienced Customer or Technical Support Agent to ensure you meet your all your customers' needs? Do you need someone to oversee the day to day operation of your customer service department? Or perhaps you need an expert Live Chat Operator, with years of experience making clients happy, from end-users to multi-million dollar corporations. In any and all of these cases, I'm the man for the job. I have delivered growth, client satisfaction, and top notch support in every project I have engaged in. In addition I have experience in email support, data entry, administrative support and google docs. I have provided technical support in a number of informal capacities as well, from online forums to word of mouth assistance. My rate is negotiable and is based on the workload required, time invested and the client's budget.
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    Web Form
    Customer Relationship Management
    Product Knowledge
    Web Page
    Helpdesk
    Customer Service
    Technical Support
    Phone Communication
    Customer Support
    Data Entry
    Online Chat Support
    English
    Google Docs
  • US$23 hourly

    • 4.7/5
    • (40 jobs)
    I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next? Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Customer Satisfaction
    Help Scout
    Freshdesk
    Email Support
    Zendesk
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
    Intercom
  • US$30 hourly

    • 5.0/5
    • (7 jobs)
    🟢 Top Rated Plus Software & Web Consultant 🟢 Expert in Custom Software, Websites, and Game Development 🟢 Certified Full-Stack Developer & Technology Strategist 🟢 6+ Years of Proven Industry Experience 🟢 30+ Satisfied Clients Globally 🟢 50+ Projects Successfully Delivered Across Various Domains 🟢 Specialist in Scalable and High-Performance Solutions 🟢 Proficient in React, C#, C++, Python, HTML, CSS, JavaScript 🟢 Strong Background in UX/UI Design and Optimization 🟢 Agile and Waterfall Project Management Expertise 🟢 Consistently Delivering On-Time and Within Budget 🟢 Comprehensive Post-Launch Support & Maintenance 🟢 Passionate About Leveraging Technology for Innovation "𝙏𝙧𝙖𝙣𝙨𝙛𝙤𝙧𝙢𝙞𝙣𝙜 𝙄𝙙𝙚𝙖𝙨 𝙞𝙣𝙩𝙤 𝙍𝙚𝙖𝙡𝙞𝙩𝙮 𝙬𝙞𝙩𝙝 𝘾𝙪𝙨𝙩𝙤𝙢 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚, 𝙒𝙚𝙗𝙨𝙞𝙩𝙚𝙨, 𝙖𝙣𝙙 𝙂𝙖𝙢𝙚𝙨" As a dedicated software and web consultant, I’m committed to not just meeting, but exceeding client expectations. My track record of delivering innovative, tailor-made solutions speaks for itself. Whether you're looking to develop cutting-edge software, design a responsive website, or create an immersive game, I bring the expertise and creativity needed to bring your vision to life. 𝐖𝐡𝐚𝐭 𝐈 𝐎𝐟𝐟𝐞𝐫: - Custom Software Development: I specialize in building scalable, high-performance software applications tailored precisely to your business needs. My solutions are robust, efficient, and designed to solve real-world challenges. - Website Design & Development: I create stunning, SEO-optimized websites using technologies like React, C#, C++, Python, HTML, CSS, and JavaScript. My designs are not just visually appealing but also focused on providing an exceptional user experience across all devices. - Game Development: From concept to execution, I develop engaging games that captivate players. I focus on seamless gameplay, intuitive mechanics, and intricate level design, ensuring your game stands out in a competitive market. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? - Client-Centric Approach: Your vision is my priority. I take the time to understand your unique goals and work closely with you to ensure the final product is exactly what you need. - Proven Expertise: With a solid foundation in computer science and years of experience, I bring technical proficiency and creative insight to every project. - Innovative & Up-to-Date: I stay ahead of industry trends to provide you with the most advanced solutions, whether it’s a state-of-the-art website, a complex software application, or an immersive game. - Detail-Oriented Execution: I don’t just deliver a product—I deliver excellence. Through meticulous research and analysis, I ensure that every project is optimized for performance, functionality, and user satisfaction. - Reliable Communication: I believe that clear and consistent communication is key to a successful project. You’ll always be in the loop, with regular updates and an open line for any questions or feedback. 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐄𝐥𝐞𝐯𝐚𝐭𝐞 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭? I’m passionate about using technology to solve problems and create innovative solutions that drive success. Let’s collaborate to bring your ideas to life. Whether you need software that scales, a website that shines, or a game that engages, I’m here to make it happen. Let’s Connect! I’m available to discuss your project goals and how we can achieve them together. Reach out today, and let’s start building something amazing. 𝐍𝐨𝐭𝐞: I offer a 30-minute free consultation to discuss your project. Let’s have a conversation and bring your ideas to life with precision and excellence.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    JSON
    SAP
    React
    HTML
    CSS
    Data Scraping
    Python
    Marketing
    CPQ Software
    JavaScript
    SQL
    Java
    Data Processing
    Data Entry
  • US$30 hourly

    • 4.4/5
    • (9 jobs)
    I'll take exceptional care of your valued customers, so you can focus on growing your business. My goal is simple: to attract and nurture loyal customers who will keep coming back and spread the word about your business. With extensive experience in customer management, I know that understanding and empathizing with customers is crucial but often overlooked. By anticipating their reactions at key moments and addressing any friction points, I can ensure a smoother, more satisfying experience for both your customers and your business. This is where I come in. I will align my goals with yours and make your priorities my own, fostering a partnership that supports and promotes your business growth. With a proven track record as a virtual assistant, customer support specialist, and manager, I bring a wide range of skills to the table: Key Strengths and Expertise: Customer Loyalty Building: Implementing strategies to enhance customer satisfaction and encourage repeat business. Emotional Intelligence: Understanding and anticipating customer emotions to improve interaction quality. Problem-Solving: Handling complex customer issues with ease, providing effective solutions. Operational Efficiency: Streamlining processes to improve the overall customer service experience and workflow. Communication: Ensuring clear and professional interaction with customers and team members across various platforms. Adaptability: Quickly learning and adapting to new tools and systems as needed. By bringing these skills and tools together, I’ll help create a seamless customer experience that reflects well on your brand and supports long-term growth. Let's work together to achieve your business goals and build a thriving, customer-focused enterprise. Software and Tools Proficiency: • Legal and Case Management • Filevine Law Case Software Customer Support Platforms: • Zendesk • Gorgias • Intercom • Freshdesk • Front E-commerce and Payment Solutions: • Shopify • Stripe • PayPal • Aliexpress Project Management and Collaboration: • Trello • Asana • Zoho Shipping and Logistics: • ShipStation • ShippingEasy • Office and Productivity Suites: MS Office: • Excel, Word, PowerPoint • GSuite: Docs, Sheets, Slides, Forms Social Media Management: • Instagram • WhatsApp • Facebook Communication and Live Chat: • Live Chat • WhatsApp • Printful • Gmail • Front VA Tasks: • order fulfillment: Oberlo and Dropified • email support: Helpscout, Zendesk, Gorgias • contacting and dealing with suppliers/agents • refunds • Stripe and PP disputes and chargebacks • updating inventory • order tracking and editing of orders • social media (Facebook and Instagram) moderator • creating and updating email templates or macros • creating SOPs or guidelines which serves as a knowledge base for the usual workaround I'm thrilled about the chance to work with you as a customer service rep or admin assistant! Feel free to reach out to me anytime—I can't wait to get started! 😊
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Business with 10-99 Employees
    Social Customer Service
    Product Knowledge
    SaaS
    CRM Software
    Customer Service Training
    Leadership Skills
    Customer Satisfaction
    Technical Support
    Alternative Dispute Resolution
    US English Dialect
    Order Processing
    Tech & IT
    Order Fulfillment
  • US$30 hourly

    • 5.0/5
    • (4 jobs)
    Efficient, reliable professional valued for work ethic and principles with deep and genuine care for people. Has 15+ years of experience working in customer service in various industries, which has strengthened interpersonal skills such as de-escalation, thoughtful listening, and communicating with empathy. Goals oriented towards providing customers and clients with the highest level of service possible. Is diligent in resourcefulness and a self-starter, does not need hand-holding when performing tasks or learning new things. Has a strong history of showing up with integrity, transparency, and compassion.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Interpersonal Skills
    General Transcription
    Multitasking
    Product Knowledge
    Writing
    Time Management
    Customer Service
    Project Management
    Order Tracking
    Email Support
  • US$30 hourly

    • 4.9/5
    • (22 jobs)
    Administering a cloud-based office suite and the needs to setup your subscriptions might be a hassle time for you. Or maybe you just need an assistance in setting up your mailbox, increasing it's security or setting some rules for a customized mail flow. Or you're just a newbie on using a cloud based storage like OneDrive; or a collaboration tool like SharePoint and you want to use and explore it's feature. Implementation of Office 365 and GSuite, in general, might be a tedious task and needs a good planning. You need to make sure that if you wish to use these products, you can maximize its full potential without compromising your data's security and consistency. I'm here to help you with that! I have 7-year solid experience in Microsoft Office application and with Office 365 implementation and administration. I worked as an Office 365 Senior Support Engineer. I also worked as a Operations Technical Support, and later on, a Migration, Sync and Mobile specialist with GSuite (Administration, Email, Collaboration and Migration) I also have experience as an email, phone and chat customer support for various companies. Let me help you and business grow!
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Desktop & Laptop Support
    IT Support
    Technical Support
    Microsoft Exchange Online
    Incident Management
    Customer Support
    System Configuration
    End User Technical Support
    Administrative Support
    Business with 100-999 Employees
    DNS
    Microsoft Active Directory
  • US$15 hourly

    • 4.9/5
    • (19 jobs)
    I'm a 9-year customer service supervisor, that because analytical complex problem solver is not an official title. I live and breathe customer service, that already had turned relationship-building into my lifestyle. I am currently looking for challenging projects and opportunities to help you achieve your goals through customer service and relationship building, and open for a part-time job that will help me start my career in Upwork. I am committed to delivering results on a specified timeline and is totally flexible to work with any given time zone. Other than that I had been a Quality Assurance Specialist, giving me the advantage of analytics and QA support. I am also well versed in the specialities below that I have developed through my daily work experience: Appointment Setting MS Office Recruitment Administrative Support Customer Service and Technical Support Billing Research Sales and Marketing Telemarketing and Email Marketing Real Estate Transcriptions Management Coaching Team Lead Retention Collection YOU would love working with me because you value a result-oriented, flexible and a customer-driven professional that can deliver. Spare some time for an interview and let's discuss possibilities where I can be of assistance.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Property Management
    Sourcing
    Recruiting
    Interpersonal Skills
    Management Skills
    Candidate Sourcing
    Customer Service
    Administrative Support
    Candidate Interviewing
    Phone Communication
    Staff Recruitment & Management
    Resume Screening
    Online Chat Support
    Order Processing
  • US$25 hourly

    • 4.8/5
    • (21 jobs)
    I have the ability to make complex processes simple. Learning new things is a passion of mine and I can definitely be depended upon right from the get go. I can get the work done with minimal supervision. My previous business ventures would prove that I am a self-starter and a goal-driven person. I have always been a team player and I've also had the privilege to be in leadership positions since college.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Software Licensing
    Word Processing
    Gorgias
    Project Management
    Hardware Troubleshooting
    Microsoft PowerPoint
    Interpersonal Skills
    DSL Troubleshooting
    Microsoft Excel
    Shopify
    Zendesk
    Team Management
  • US$12 hourly

    • 5.0/5
    • (2 jobs)
    I've been in the industry for 6 years now. I've handled different accounts such as construction, E-commerce, telecommunications, software, online food delivery, and retail. I've also provided customer service and technical support to different countries such as the United States, Australia, New Zealand, Singapore, Hong Kong, Japan, and many more. Here are my specializations: - Analytical Research - Data Entry - Customer Service - Technical Support - Email Support - Chat Support - Social Media Management - Shopify
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Customer Support
    Customer Satisfaction
    Zendesk
    Order Tracking
    Administrative Support
    Customer Service
    Email Support
    Online Chat Support
    Online Research
    Data Entry
    Graphic Design
  • US$20 hourly

    • 5.0/5
    • (55 jobs)
    “Building an online community is not an event, it is an ongoing process.” Take your podcast to another level! Create an entire ecosystem around your brand. Sounds scary? No worries! Let me handle it for you. If you’re looking for an absolute rockstar to bring life to your social media and engage your community, you're in the right place! I come equipped with Systems of Process (SOPs) and a seamless customer/member onboarding plan tailored and personalized for any community. I have done community management on platforms such as: Discord, Slack, Facebook groups, Circle.so, and Mighty Networks. About me: As an experienced community manager and social media specialist with over a decade of freelancing experience. I have a proven track record of managing and assisting with the growth of online communities across various platforms such as Facebook, Instagram, Reddit, TikTok, Twitter and Pinterest. My skillset includes content creation, community management, customer support, social media management, public relations, and website marketing. I am a true "People Person" , I enjoy creating connections with people as I have a strong intrapersonal skills which allows me excel! I am well-versed in various topics such as financial literacy, self-care, cryptocurrency, NFTs, and I contain a wealth of knowledge in a number of community building platforms such as Discord & Telegram. I am proficient in various software, including Discord, Photoshop, Canva, Microsoft Office, Logic Pro X, Garageband, Procreate, Fl Studio, WordPress, Wix, Final Cut Pro, DaVinchi Resolve, and Audacity. I am professional, who is highly communicative and committed to delivering top-quality work that helps businesses grow and move forward. I am dedicated to meeting deadlines and exceeding expectations. I aim to provide consistent well organized work and I am confident that I will continue to help my clients achieve their goals and reach their full potential.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Customer Service
    Customer Satisfaction
    Online Chat Support
    Customer Engagement
    Community Engagement
    Social Media Management
    Content Moderation
    YouTube Marketing
    Community Moderation
    Customer Support
    Music & Sound Design
    Community Management
    Social Media Content
    Social Media Marketing
  • US$35 hourly

    • 4.3/5
    • (5 jobs)
    A seasoned technician with over 15 years of experience in providing technical support and excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Microsoft Windows
    Customer Service
    Helpdesk
    Customer Support Plugin
    Microsoft Teams
    Product Knowledge
    Technical Support
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Online Chat Support
    Email Support
  • US$22 hourly

    • 4.9/5
    • (2 jobs)
    Information technology professional with over 7 years of experience providing excellent support on operations management, network administration and system administration. With my strong relationship building skills, management skills, expertise in technical knowledge I can provide a better professional service to my clients.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Email Support
    Email Communication
    End User Technical Support
    Online Chat Support
    Hardware Troubleshooting
    Linux System Administration
    Asterisk
    BPO Call Center
    Technical Support
    System Administration
    Network Administration
    VoIP
  • US$20 hourly

    • 5.0/5
    • (5 jobs)
    Customer Success Specialist & Lead | Multilingual | E-commerce Expert Greetings! Thanks for checking out my profile 😊. I am a Customer Success Specialist with a rich background in providing exceptional customer experiences for over 6 years. My commitment revolves around delivering optimal solutions to customer inquiries, and recognizing the profound impact of satisfied customers on a company's success. Professional Journey: Customer Support Team Leader: As a Customer Support Team Leader, I have excelled in establishing KPIs, setting and achieving goals, and guiding teams to success. My focus extends beyond supervision – I am dedicated to empowering team members to develop their skills effectively. Language Proficiency: Fluent in both Spanish and English, I bring strong linguistic skills to the table. As a journalist, I possess extensive grammar and punctuation knowledge, enabling me to excel in translations. I've served as a translator for E-commerce ventures, contributing to seamless communication. Technical Skills & Efficiency: Typing at 50 WPM with 100% accuracy, I ensure swift and precise responses. Proficient in platforms such as FreshDesk, ZenDesk, Live Chat, Gorgias, Etsy, Shopify, and more, my expertise spans diverse E-commerce models including Dropshipping, Brand Stores, Clothing Stores, Print On Demand, and SaaS. Adaptable Learner & E-commerce Aficionado: I am always open and eager to learn, continually embracing new technologies and strategies that contribute to the highest level of customer support excellence. Let's Connect! Contact me – I would be delighted to explore collaboration opportunities and contribute to your company's success. Have a fantastic day! Best Regards, Jaimeth 🚀
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    CSS
    Email Communication
    HTML
    Order Tracking
    Troubleshooting
    Microsoft Excel
    Shopify
    Gorgias
    Problem Solving
    Ticketing System
    Customer Support
    Technical Support
    Zendesk
    CSV
    Freshdesk
  • US$30 hourly

    • 4.8/5
    • (46 jobs)
    I am a results-driven Sales Rep with a passion for helping businesses achieve their growth objectives. With 17 years of experience in cold call sales, lead generation, and account management, I have honed my skills to deliver exceptional results. As your dedicated Sales Partner, I am committed to understanding your unique needs and crafting tailored strategies that drive success. Thank you for your consideration, and I look forward to the possibility of working with you.
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Telemarketing
    B2C Marketing
    Outbound Sales
    Sales
    B2B Marketing
    Customer Service
    Product Knowledge
    Phone Support
  • US$20 hourly

    • 5.0/5
    • (13 jobs)
    Are you seeking a dedicated and results-driven Customer Success Manager with a passion for delivering exceptional customer experiences? Your search ends here! With 15 years of experience in the customer service industry, I excel at understanding customer needs, resolving issues, and leaving a positive impression, all to help businesses build lasting customer relationships by consistently exceeding expectations. 🔹 Here are some of the skills and expertise that I can bring to the table. 👇👇👇 🔥 Customer-Centric Approach: I put customers at the forefront of everything I do. I strive to understand their unique needs and pain points to create tailored solutions. 🔥 Effective Communication: Clear and timely communication is key to customer satisfaction. I excel in both written and verbal communication, ensuring that customers receive the support and information they need. 🔥 Problem Solving: I have a knack for identifying issues, troubleshooting problems, and finding creative solutions. This skill helps prevent customer dissatisfaction and improves processes. 🔥 Data-Driven Insights: I leverage data and analytics to gain valuable insights into customer behavior and preferences, allowing for informed decision-making and continuous improvement. 🔥 Team Collaboration: I collaborate seamlessly with cross-functional teams to ensure a unified approach to customer satisfaction, from marketing and sales to product development and support. 🔥 Feedback Management: Gathering and analyzing customer feedback is crucial for improvement. I have experience implementing feedback loops and measuring customer satisfaction metrics. 🔹 Why choose me? ✅ Proven Excellence: My consistent track record includes successfully spearheading customer success initiatives for my previous clients, leading to notable increases in customer retention and unwavering loyalty. ✅ Relentless Pursuit of Knowledge: My commitment to ongoing learning ensures that I stay at the forefront of industry trends and best practices, guaranteeing that my clients benefit from the latest insights and strategies. ✅ Uncompromising Dedication to Quality: My unyielding dedication means that I won't consider my work complete until my clients' customers are not just satisfied but truly delighted with the service they receive. ✅ Adaptable Expertise: I have the flexibility to adapt to diverse industries and businesses of varying sizes, tailoring my approach to perfectly match the unique requirements of each client. 🔹 Let's Collaborate! If you're looking for a Customer Success Manager who can help you build strong, lasting customer relationships and improve your business' bottom line, let's chat! I'm here to make your customers happy and your business thrive. To your success, Ana
    vsuc_fltilesrefresh_TrophyIcon Communication Etiquette
    Administrative Support
    Email Communication
    Quality Control
    Customer Onboarding
    Customer Retention
    Management Skills
    Leadership Skills
    Customer Support
    Customer Experience
    Customer Satisfaction
    Customer Service
    Email Support
    Online Chat Support
    Team Management
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