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Check out Customer Experience specialists with the skills you need for your next job.
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  3. Customer Service Representatives
  4. (Current) Customer Experience Specialists
  • US$38 hourly

    • 5.0/5
    • (34 jobs)
    I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? 🔹 I create a customer relationship strategy customised for your business; 🔹 I review your existing email marketing strategy and content to help you optimise your database 🔹 I help you to not only to retain your customers, but turn them into raving fans; 🔹 I map out your sales funnel or customer journey with you, to delight both prospects and customers; 🔹 I create content for you to engage with your customers regularly, sharing value-added information; 🔹 I develop drip campaigns to turn prospects into customers; 🔹 I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? 🔹 Increased customer retention 🔹 Increased customer loyalty 🔹 A great customer experience 🔹 Repeat business 🔹 Referrals 🔹 Increased revenue and profits 🔹 Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to nurture their leads, retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Marketing
    Social Media Content
    Customer Relationship Management
    Customer Engagement
    Customer Retention Strategy
    Customer Satisfaction
    Sales Funnel Copywriting
    Sales Funnel Builder
    Email Marketing Strategy
    Content Writing
    English
  • US$30 hourly

    • 4.9/5
    • (36 jobs)
    My name is Mariano E. Barrenechea, and I'm an experienced bilingual (EN/SP) Immigration Paralegal with four years of experience in family and humanitarian-based Immigration Law, and some experience with employment-based immigration as well. I am very well acquainted with the INA, the 8 C.F.R., Immigration case law, and have extensive experience with filings before USCIS, EOIR, and the BIA (always under the supervision of licensed U.S. Attorneys). If you require a paralegal with the ability to handle a case seamlessly, equipped with genuine legal knowledge rather than relying on templated document drafting, then look no further. I am well-prepared to assist with your caseload, tackle specific projects, and contribute to case strategy without the need for extensive training. Yours truly is the individual you seek for such tasks. As a seasoned Immigration Paralegal, I confidently manage cases from beginning to end with minimal oversight. I keep the attorney informed by sharing any concerns or potential issues that crop up along the way. Constructive feedback is always welcome, and I maintain a positive outlook when working with both clients and attorneys. My use of emotional intelligence allows me to establish genuine connections with clients, offering them a sense of comfort and confidence that their case is well taken care of. I'm well-versed in Immigration Litigation, including bond work, and removal defense (motion drafting, pleadings, preparation for IH and merits, as well as filing relief applications before EOIR). I also draft BIA Appeals, Circuit Court Appeals, and Writ of Mandamus petitions. On the USCIS front, I can handle the drafting of waivers (I-601, I-601A, I-612, I-192, and I-212), Asylum/42B/U/T/VAWA/SIJ applications, DACA/TPS filings, Medical Deferred Action, and Military Parole in Place requests, I-130 petitions (CP and AOS), responses to complex NOIDs/RFEs, I-290B, and appeals before the BIA. In the employment/business immigration end, I have experience with TN and E-2 Visas, EB2 NIW, EB-1A filings, and I-140 adjustments (with and without I-485). I pride myself on being a true team player, stepping up even during the most demanding moments. My capacity to thrive under pressure and meet deadlines allows the Attorney to delegate tasks confidently. Whether your firm is experiencing rapid growth or facing a significant caseload backlog, I am the ideal candidate to support and alleviate the workload efficiently. I am open to long-term, short-term, and per diem arrangements. Don't hesitate to shoot me a message if I can be of assistance.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Draft Documentation
    Slack
    Microsoft Word
    In-App Support
    Administrative Support
    Legal Assistance
    Online Chat Support
    Customer Engagement
    Immigration Law
    Employer-Sponsored Visa
  • US$17 hourly

    • 4.9/5
    • (19 jobs)
    I have been working in the BPO industry for more than 10yrs and 3yrs in freelancing. I am an exoert The working years include: Customer Service & Technical Support in Telco and VOIP account, Outbound/Inbound Sales Representative producing great results in B2B and B2C campaign. 🏆🏆 I take pride in my personal Upwork profile, having the perfect Job Success Score (100% JSS), the "TOP RATED PLUS" badge, and the 5-star client reviews. Please read some of the responses from my previous clients, and I think you will quickly agree that I am a perfect fit for your project and you can put your trust in me. Below are some of my responsibilities: • Facilitate Process Training to employees regarding Financial Insurance in the United States. • Conduct Final Interview to applicants who passed all the stages in the recruitment process. • Creating weekly reports to clients for Weekly Business Review (WBR) and Monthly Business Review (MBR). • Creating daily reports to clients and operations regarding process training. • Helping operations on improving numbers on each KPI. (Quality, AHT, Learning Opportunity) • Provide coaching to reps that needs improvements on the product and process. • Take inbound calls related to (VOIP). • Perform basic troubleshooting on their VOIP and mobile devices. • Take inbound and outbound calls regarding on beauty product and medicines. • Perform Basic Troubleshooting steps on their mobile phone. • Back office work related to working on cases for porting their number from one carrier to another. • Supervisory calls if the customer requested to speak to a supervisor. Additional Skills: Excellent skills in Microsoft office application such as Word, Excel, Power point and Outlook. Can type up to 43wpm.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Sales
    Marketing
    B2B Marketing
    Cold Calling
    Customer Service
    Sales Management
    Telemarketing
    Data Entry
    B2C Marketing
    Customer Relationship Management
    Real Estate
    Business with 1-9 Employees
  • US$45 hourly

    • 4.8/5
    • (276 jobs)
    TOP RATED PLUS ZENDESK EXPERT (10+ yrs) ⭐⭐⭐⭐⭐ Over the past 10+ years, I specialize in: ✅ Zendesk (Guide) Help Center theme customization (Branding) ✅ Zendesk's new account setup and configuration using best practices. ✅ Improve current ticket workflow to speed up the reply process and prevent the skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ✅ Clean up the Zendesk environment to speed up the ticket resolution process. ✅ Creating insights to measure the agent's performance and your product performance. ✅ Customize your Zendesk instance to your brand identity. ⭐ Here you can take a look at some examples of my finished Zendesk Help Centers: pinterest.com/wladan/zendesk-customization-developer-zendesk-help-cente/ ⭐ ​I have worked as a Zendesk administrator for many global ​companies (​​like Upwork Global, NBC, Satechi, Wrike​, Teachable​ , etc), so I'm pretty sure that I can provide you with lots of good suggestions about the better use of Zendesk​.​ ⭐ One more thing, Please check my profile and feedback from my clients​, those words are worth for me more than anything I could say here​.​​​​ ⭐ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with your Zendesk environment after the contract is completed!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Zendesk API
    Customer Relationship Management
    API
    Theme Development
    Website Customization
    Customer Support
    System Administration
    jQuery
    CSS 3
    HTML5
    CSS
    Email Support
    HTML
    JavaScript
    Zendesk
  • US$45 hourly

    • 5.0/5
    • (23 jobs)
    I have 4 years’+ experience within the scope of customer service, experience and e-commerce, ensuring clients and companies business goals and requirements are met resulting to improvement in efficiency, quality and overall customer retention & satisfaction. Whether you are just setting up your business or already having your skin in the game, I will be able to establish and tailor a customized CX experience for your business using and not limited to the below: ✅ Zendesk/Freshdesk/Intercom new account setup and configuration using best practices within the industry. ✅ Customize your Zendesk/Freshdesk/Intercom instance to match your brand identity and voice. ✅ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk/Freshdesk/Intercom Guide ( Knowledge Base/Help ) ✅ Remove & Cleanup Zendesk/Freshdesk/Intercom redundant flows to speed up the ticket resolution process. ✅ Creating insights & Reports to measure agent's performance and your operations performance. ----------------------------------------------------------------------------------------------------------- ✅ Analyze and Identify gaps in your day-to-day customer service operations. ✅ Tailored Tier 1 & Tier 2 Process and Standard Operating Procedures Optimization. ✅ Customer Journey Map & Process Workflow Development. ✅ Improving consistency, integration, and efficacy of customer interactions across customer contact channels and/or deploying additional channel capabilities.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    WooCommerce
    Client Management
    Customer Service
    Customer Satisfaction
    Customer Support
    Data Visualization
    Process Design
    Process Development
    Intercom
    Email Support
    Freshdesk
    Zendesk
  • US$15 hourly

    • 4.8/5
    • (14 jobs)
    Are you in need of excellent Customer Service and Virtual Assistance? Look no further as I'm here to provide exceptional assistance for your business. As a customer service representative, I'm highly attentive and passionate about delivering outstanding experiences. I can handle inquiries, resolve issues, and provide technical support to ensure customer satisfaction. With my diverse industry knowledge, I can adapt quickly to meet your business's needs. As a virtual assistant, I excel at multitasking and organizing tasks efficiently. I can manage calendars, schedule appointments, handle emails, and conduct research. By taking over your administrative work, I'll give you more time to focus on your business. Here's what I offer: Customer Service and Retention: ✓ Responding promptly and professionally to customer inquiries. ✓ Providing information about your products or services. ✓ Resolving complaints and ensuring customer satisfaction. ✓ Processing & managing orders, returns, and exchanges. ✓ Keeping up-to-date with product knowledge and services. Virtual Assistance: ✓ Managing calendars, appointments, and emails. ✓ Conducting market research and competitor analysis. ✓ Organizing databases and spreadsheets. ✓ Assisting with social media management. ✓ Updating products, descriptions and pricing. Think of me as your trusty sidekick, ready to take on any challenge. I'm reliable, adaptable, and committed to meeting deadlines and exceeding your expectations. Let's team up and take your customers' experience to the next level. I'm all about making things better, from your operations to keeping your customers happy. Let's chat about your specific needs. I look forward to being the next rockstar addition to your team!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Administrative Support
    Virtual Assistance
    Order Processing
    Email Communication
    Customer Engagement
    Customer Satisfaction
    Shopify
    Customer Service
    Order Tracking
    Zendesk
    Email Support
    Customer Support
    Answered Ticket
    Online Chat Support
  • US$125 hourly

    • 5.0/5
    • (20 jobs)
    "Melissa has been an asset to the company..." As an entrepreneur, you are dealing with time pressures like never before. The nonstop fight to juggle every responsibility is overpowering. In this never sleep society, it's become tough to balance work, family and other commitments. You already know that you are far too overbooked. You can’t wave a magic wand and make the day longer. But there are things you can do to save time. And there are things you can do to maximize what you accomplish with your time. In essence, you can add hours to your day. 3 Quick Tips to Add Hours to Your Day 1. Do easy things during your least productive hours. 2. Do your most challenging tasks during your most productive hours. 3. Hire Melissa Jasmin This means that when you work with me, you're working with a Certified Direct-Response Copywriting Specialist, a Community Management Specialist, and an Email Marketing Specialist (all certified by Digital Marketer). I am your next Jill Of All Trades, experienced in CRMs such as Infusionsoft and ActiveCampaign. Years of experience in SaaS fixing membership sites, online courses, and also email marketing campaigns. How can I help save you time today?
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Support
    Communications
    Project Management
    Project Scheduling
    Phone Support
    Technical Support
    Management Skills
    Client Management
    Communication Etiquette
    Project Objectives
    Business Operations
    Project Plans
  • US$21 hourly

    • 4.9/5
    • (56 jobs)
    Why hire me? I provide superb quality remote service delivery. It's that simple. My Upwork client showcase: Start-ups | Para-legal services | Mortgage brokers | Bankruptcy referral | Insurance brokers | Tech-driven gardening services | Online delivery services | Real estate services | Digital marketing | Health care | E-commerce Support | SaaS marketing | Edutainment™ Support | FinTech Sales and Marketing Prior job experience: Entry-level, Supervisory, all the way to Mid-level management roles, 15 years total. The knowledge and skills I've picked up help me serve my clients better. Been "Upworking" for the past 9 years and the journey has been fruitful. I know however that the best is yet to come!!!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Marketing
    Business Development
    Customer Experience Research
    US English Dialect
    Prospect List
    Digital Marketing
    Telemarketing
    List Building
    Outbound Sales
    Cold Calling
    B2B Marketing
    Salesforce CRM
    Lead Generation
  • US$15 hourly

    • 4.9/5
    • (40 jobs)
    Professional Summary: Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering exceptional service on every interaction. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Active Listening
    Customer Support
    Problem Solving
    Product Knowledge
    Gorgias
    Customer Service
    Data Entry
    Communication Etiquette
    Resolves Conflict
    Intercom
    Zendesk
    Email Support
  • US$65 hourly

    • 4.9/5
    • (45 jobs)
    15 Years Of Web Design Experience, 9 of which have been with Shopify. I specialize in a complete "Head to Toe" design and setup of Shopify stores new or old. I lay all the ground work and build your online business from the ground up. I have built several stores that went on to produce over 5 and 6 figures per month. Does Your Store Need A New Look? I also specialize in analyzing existing stores, and bringing them up to speed with new looks and designs that turn heads in today's ever-changing market. Here are some highlights of how I can provide value to you and your business: ★ Complete store set up and design from scratch, on-site SEO, High Quality images, pages, product collections, etc. ★ Post design support of your Shopify site to help ease you into familiarity ★ Logo design and implementation ★ Installation and setup of Top converting apps ★ Visually appealing storefront with High-Quality product images ★ Experience in Dropshipping with AliExpress and Oberlo, among others ★ Social Media marketing/Email Marketing and optimization I currently still own and operate my first ever Shopify store that I started in 2014. Building and designing any online business or marketplace is something I truly have a passion for. There is no better person to hire than someone who loves what they are doing. Allow me to indulge in my passion, and help you build an eye-catching, visually stunning, successful business that you can be truly proud of for years into the future. I look forward to working with you soon.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Shopify Apps
    Shopify Theme
    Shopify SEO
    Design Enhancement
    Email Marketing
    Product Design
    Dropshipping
    Website Customization
    Web Design
    Social Media Marketing
    Shopify
    Search Engine Optimization
    Social Media Management
    Facebook Advertising
  • US$20 hourly

    • 5.0/5
    • (11 jobs)
    As a customer service professional, I specialize in identifying and addressing customer needs with efficient and impactful solutions. With a deep commitment to delivering exceptional customer care, I consistently strive to create positive experiences and build lasting relationships. Throughout my extensive career in the customer service industry since 2006, I have had the privilege of supporting clients from around the globe, including renowned organizations such as JPMorgan, United Health Group, and Intralinks. This diverse experience has honed my ability to adapt to various customer profiles and deliver tailored solutions that exceed expectations. I take pride in my personable and professional demeanor, even in high-pressure situations. My natural inclination towards motivation and energy enables me to thrive in fast-paced environments, ensuring optimal results and customer satisfaction. Additionally, I possess exceptional leadership skills and have successfully built and managed customer service teams composed of individuals with supervisor-level expertise. If you are in need of a well-rounded customer service team for your campaign, I am well-equipped to assemble and lead a team that will meet and exceed your expectations. If you are seeking an exceptional customer service professional who can make your customers feel valued and ensure a seamless experience, I invite you to reach out to discuss your specific requirements. I look forward to collaborating with you toward your organization's success.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Business Services
    Gorgias
    Virtual Assistance
    Shopify
    Ecommerce
    Customer Service
    Administrative Support
    Intercom
    Help Scout
    Email Support
    Order Tracking
    Zendesk
    Phone Support
    Data Entry
    Microsoft Office
  • US$15 hourly

    • 4.4/5
    • (25 jobs)
    𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙤𝙛𝙛-𝙡𝙤𝙖𝙙 𝙏𝙀𝘿𝙄𝙊𝙐𝙎 𝙩𝙖𝙨𝙠𝙨? 🏆 15 years Of Excellent Customer Service 🖥️ Tech Savvy | Zendesk | ZOHO| HUBSPOT ⚡ High-Speed Internet Here are the things i can 𝙃𝙀𝙇𝙋 you👇👇👇 ☎️ 𝙋𝙃𝙊𝙉𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 🔥 I take pride in personally addressing your customer's inquiries and concerns through direct communication. By actively listening, solving problems, and communicating effectively, I strive to create seamless interactions tailored to our customer's needs. Rest assured, their concerns will be resolved promptly and professionally. 📧 𝙀𝙈𝘼𝙄𝙇 𝘼𝙉𝘿 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏: 🔥 Committed to providing personalized assistance and addressing customer inquiries through written communication. I aim to enhance efficiency and maintain a streamlined process for managing customer interactions, ensuring their questions and concerns are handled carefully and effectively. 💸 𝙄𝙉𝙑𝙊𝙄𝘾𝙄𝙉𝙂,𝙍𝙀𝙁𝙐𝙉𝘿𝙎, 𝘼𝙉𝘿 𝘾𝙊𝙇𝙇𝙀𝘾𝙏𝙄𝙊𝙉𝙎: 🔥 I take pride in creating, managing, and meticulously tracking invoices, ensuring timely invoicing, and overseeing payment collection. I focus on maintaining accurate financial transactions and efficiently managing the entire billing and collection process to guarantee a seamless and organized financial experience for your business and you. 🚚 𝙍𝙀𝙏𝙐𝙍𝙉 𝘼𝙉𝘿 𝙍𝙀𝙋𝙇𝘼𝘾𝙀𝙈𝙀𝙉𝙏 🔥 I am dedicated to coordinating and processing returns for re-circulation, ensuring a smooth and timely process. I take a proactive approach, thoroughly investigating returns to determine eligibility for replacement and closely coordinating with you and our valued customers to ensure satisfaction is prioritized throughout the process. 📊𝘿𝘼𝙏𝘼 𝙀𝙉𝙏𝙍𝙔, 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏, 𝘼𝙉𝘿 𝙍𝙀𝙋𝙊𝙍𝙏𝙄𝙉𝙂: 🔥 Engaged in the meticulous input and analysis of information tailored to diverse business requirements, I strive to uphold precision and efficiency in data processing and research tasks. This commitment ensures that your business benefits from well-informed operations, contributing to its overall success and growth. 📲𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏: 🔥 I actively engage with your audience, addressing their queries and cultivating a positive online environment. Beyond that, I coordinate impactful social media strategies, schedule thoughtfully curated posts, and skillfully manage interactions. My goal is to maintain and enhance your brand's online reputation, ensuring a vibrant and positive connection with your audience. 📝 𝙊𝙉𝙇𝙄𝙉𝙀 𝙍𝙀𝙑𝙄𝙀𝙒 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏: 🔥 I take pride in vigilantly monitoring and responding to customer reviews across diverse platforms. My approach involves positive engagement, addressing concerns, and actively seeking feedback to enhance your online reputation continuously. Consider me your dedicated guardian, committed to fostering a positive and constructive connection with your valued customers. 🛠️ 𝙊𝙩𝙝𝙚𝙧 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✦ ZOHO ✦ ZOHO BOOKS ✦ ASANA ✦ ZENDESK ✦ Hubspot ✦ Freshdesk ✦ Chatgpt ✦ Slack ✦ Trello ✦ Shipstation ✦ Zopim ✦Trello ✦Ring Central ✦ Microsoft 365 ✦ Rentec ✦ Odoo ✦ Dynamics ✦ Gmail ✦ G-Drive ✦ Linkedin Helper Are you ready to FREE yourself from these tasks? 💬 Leave a custom message and inform me 📞 When would it be most convenient for a Discovery Call? Talk to you soon, Luis Angelo
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Communications
    Customer Care
    Virtual Assistance
    Customer Satisfaction
    Customer Acquisition
    Team Management
    Online Chat Support
    Phone Support
    Inbound Inquiry
    Freshdesk
    Ecommerce Support
    Zendesk
    Email Support
    Customer Support
    Customer Service
  • US$15 hourly

    • 4.9/5
    • (5 jobs)
    I have over five years of expertise working at different levels in the business process outsourcing industry as a customer care advocate. I have worked in important fields such as healthcare, insurance, and e-commerce. Excellent communication abilities, both written and verbal; familiarity with computers and software. I firmly believe that learning never ends, and I'm excited for further chances to develop my abilities and apply my knowledge.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Support
    Customer Service
    Customer Satisfaction
    Order Tracking
    Email Support
  • US$30 hourly

    • 4.9/5
    • (410 jobs)
    Hello! 👋 Here's what I can do for you: 1. Discovery & Strategy 2. UX/UI Design (Product Design) 3. Wire-framing & Prototyping 4. Visual Design 5. Interaction Design 6. Brand Identity Design When it comes to designing and developing user interfaces and digital products, my approach is holistic. I understand that the success of a product goes beyond just its design, it's also about creating a great user experience, incorporating effective marketing strategies and aligning it with your business goals. I pride myself on being able to blend all of these elements together to create a product that not only looks great but also adds real value to your business. Through careful research and understanding of your target audience, I can help identify their needs and align them with your value proposition. By developing a strong aesthetic and the right product strategy, I can ensure that your end-users have the best possible experience. When you work with me, you can trust that I will take the time to fully understand your needs and goals, and work with you to create a product that exceeds your expectations. Let's work together to create a product that will drive success for your business.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Corporate Brand Identity
    Mind Mapping
    Product Design
    Data Visualization
    Bootstrap
    Graphic Design
    Mobile App Design
    User Experience Design
    Information Architecture
    Wireframing
    User Interface Design
    Figma
  • US$12 hourly

    • 4.8/5
    • (26 jobs)
    Are you struggling to keep up with customer inquiries from email, chat, and social media while also fulfilling orders, analyzing sales, and doing admin tasks? Look no further! I am Jem, a highly experienced customer service professional with over 13 years of experience. I have worked with clients in both the US and Australia and am familiar with Shopify and various CRMs like Zendesk, Gorgias, Reamaze, and Freshdesk. I can handle creating discount codes, tracking and creating orders, handling refunds, and creating articles for knowledge bases with ease. With my expertise, you can rest assured that your store's customer service will be in good hands. I can even monitor and respond to store reviews, ensuring that your customers are always satisfied. All I need is a few days to familiarize myself with your store's processes and procedures, and I'll take care of the rest. So what are you waiting for? Send me a message now, and let's get started!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Furniture
    Customer Satisfaction
    Customer Service
    Shopify
    Customer Support
    Recharge
    Administrative Support
    Gorgias
    Fashion & Beauty
    Ecommerce Support
    Zendesk
    Inbound Inquiry
    Freshdesk
    Email Support
  • US$80 hourly

    • 5.0/5
    • (57 jobs)
    I help companies create Digital Services and Products that engage their users and meet the company goals. My job is to help companies understand their user needs and create Digital Products that are both useful and easy to use. I have +20 years of experience working for Fortune 500 companies like BBVA, Mapfre, Repsol or Santander, medium sized companies and startups. I specialize in complex SaaS and processes, and platforms that manage big amounts of data. My goal is to make the complex simple. Some of the services I provide: _User research and user Insight mapping _Competitors Research and Benchmark _UX Audits _User Journeys and processes flow _Interfaces prototyping _Validation and testing of ideas and prototypes I have collaborated with clients in many different industries including banking and finances, health, insurance, education, construction, restaurants, productivity, marketing, marketplaces, travel/tourism, leisure/entertainment… and more. You may hire me if: _You have an Idea and want to materialize it _You want to know better your Users and Competitors _You want to evaluate the UX health of your Service or Product _You want to improve your Service or Product Do you want to collaborate? Let’s talk!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Competitor Research
    Prototyping
    Journey Mapping
    UserTesting
    UX Research
    User-Centered Design
    User Experience
    Interaction Design
    Product Design
    User Interface Design
    Product Management
    Information Architecture
    Service Design
    Wireframing
  • US$25 hourly

    • 4.4/5
    • (27 jobs)
    ✨ Simplify Today, Succeed Tomorrow ✨ Hi, I’m “the answer to your problems” or you can just call me Mary 🙂 Finding the right person who truly understands your vision can be tough. With over 4 years of experience working with diverse clients, I’ve successfully turned their visions into reality. I specialize in process optimization and offer a hands-on, personalized approach, ensuring a relationship-focused experience tailored to your unique needs. As a busy working mom, I value time and appreciate the technology that simplifies life. I want you to enjoy the same efficiency and focus on what you do best while I handle the rest. I support my clients with a range of services to streamline their operations: My Superpowers: 💥 Dubsado Setup & Workflow Automation 💥 Email, Schedule, and Calendar Management 💥 Social Media & Project Management 💥 Integration, Graphics Design, and Content Management 💥 Quarterly Planning, Bookkeeping, and Team Management 💥 Operational Policies, SOP Creation, and Data Organization Kingdoms I’ve Served: 🏰 Health, Wellness, & Fertility 🏰 Boutique & Product-Based Businesses 🏰 Photography, Authors, Podcasts 🏰 Digital Marketing My Lethal Weapons: 🗡️ Communication: Slack, Zoom, Google Meet 🗡️ Accounting: Stripe, PayPal 🗡️ Time Tracking: Toggl, Clockify 🗡️ Project Management: Asana, Trello, ClickUp, Notion 🗡️ CRM & Email Marketing: Freshdesk, ConvertKit 🗡️ Design & Automation: Canva, Zapier, Dubsado 🗡️ ECommerce: Shopify, GumRoad 🗡️ Schedulers: Calendly, Honeybook Let’s connect!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    CRM Automation
    Trello
    Make Build Script
    Business Process Automation
    Task Automation
    Logistics Coordination
    Organizational Development
    Administrative Support
    Project Management Support
    Purchasing Management
    Customer Onboarding
    Dubsado
    Audio Transcription
    Data Entry
  • US$110 hourly

    • 4.9/5
    • (29 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • US$10 hourly

    • 4.9/5
    • (8 jobs)
    I am an ambitious and driven individual. I thrive in a goal-oriented environment where I can constantly challenge myself personally and professionally. I am always looking for an opportunity to do better and grow. My strength is my flexibility to handle change. As a customer service account advisor at my last job, I was able to turn around a negative working environment and develop a very supportive team. As far as weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them. My greatest strength is attention to detail. I've always been detail-oriented in my work, and it's something I enjoy.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Communication
    Product Knowledge
    Customer Satisfaction
    Shopify
    Customer Support
    Lead Generation
    Data Analysis
    Account Management
    Customer Service
    Email Support
    English
  • US$25 hourly

    • 5.0/5
    • (22 jobs)
    🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi 👩‍💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Care
    Lead Generation
    Administrative Support
    Customer Support Plugin
    Email Communication
    Google Sheets
    Customer Service
    Sales & Marketing
    Phone Support
    Social Media Management
    Email Support
    English
    Zendesk
  • US$40 hourly

    • 4.9/5
    • (1,993 jobs)
    I have assisted clients with raising millions in funding by preparing business plans, financial models , and pitch decks. I also offer bookkeeping services. I have vast experience in bookkeeping and accounting. This is what sets me apart from other freelancers in the business planning category: ✅ Unlimited revisions without any additional charges ✅ Multiple design templates to choose from ✅ Free consultation regarding fundraising ✅ Mulitple versions (for banks and VCs without any additional charges) ✅ Meetings with investors if required. ✅ Prepared more than 1,400 successful business plans, pitch decks, and financial models.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Accounting
    Xero
    QuickBooks Online
    Bookkeeping
    Business Writing
    Business Plan
    Business Analysis
    Financial Presentation
    Financial Modeling
    Business Valuation
    Business Proposal Writing
    Financial Writing
    Company Valuation
  • US$17 hourly

    • 5.0/5
    • (23 jobs)
    Energetic specialist with 6+ years of experience in customer service and 5+ years of experience in content development. Meeting and exceeding sales and customer care objectives, known for working in challenging and deadline-oriented environments. Successful track record of carefully screening and following-up on customer orders along with ensuring complete customer satisfaction. Good communication and public dealing skills. Content Development: Ability to write in an engaging and active tone with proper subheadings. Special talent for developing product inserts, product descriptions, web content, blog content, instruction manuals, travel content. Achievements: Trained multinational professionals through webinar sessions for ERP portal OneSource; customers included (MARS, WPP, Dover, IMS Health, Russell Reynolds Associates and many more...) Handled customer support of online fitness store on various sales channels such as (Amazon, eBay, Sears and Fitness Store) Drafted order, warranty, shipping, returns and refunds policies. - Produced product FAQs for 50+ fitness products. Handled communication with suppliers for reordering massive volume of consignment annually. Organized weekly webinars with team members in collaboration with US Director to strategize operations procedure for effective service. Areas of expertise include: Live Chat Support, Email Support, Inbound Phone Support, Outbound Phone Support, Social Customer Support, Front Office, Back Office, Credit handling, Account creation and management, Process improvement Also Worked on specific ticketing and supply chain platform such as: LivePerson, SupportSuite, OneSource Skills: Customer Service, Relationship Builder, Critical Thinking, Troubleshooting, Effective Communicator, Proofreading, Operational Support, Problem Solving Companies worked for: GlobalServe, MycroBurst, Fitness Republic, LogoDesignGuru
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Administrative Support
    Product Knowledge
    Customer Satisfaction
    Incident Management
    Communication Etiquette
    Technical Writing
    Ticketing System
    Customer Support
    Technical Support
    Email Support
    Phone Support
    Customer Feedback Documentation
  • US$15 hourly

    • 4.7/5
    • (107 jobs)
    I am an all-around virtual assistant who gets the jobs done. Below are the lists of expertise I can provide to every client who needs my help: CREDIT REPAIR EXPERT: I have extensive experience in the Credit Repair industry. I provide resolutions to people who need to rebuild their credit reports. I do monthly credit report updates, dispute letters, monthly follow-ups, entering personal and credit information of new clients to CRM and provide 100% accuracy on data entry. APPOINTMENT SETTER: I am also experienced in Setting Appointments for real state firms. Do cold calling for real estate firms. TECHNICAL SUPPORT REPRESENTATIVE: An experienced Technical Support Representative providing technical assistance to clients (hardware and software). Human Resource Assistant: I create job posts, interview, and assess applicants and help them with onboarding. DATA ENTRY: I can do internet research and provide the information requested by clients. I also help when it comes to lead generation and ensure that information is provided accurately. SHOPIFY EXPERT: Process orders through Shopify and provide quality Customer Service through email or chat. Here are the tools or systems I have used and I am familiar with: Credit Repair Apps: Credit Repair Cloud Dispute Suite Prodigy CDM Letterstream Dispute Bee White Label Zoho Gmail, Excel, MS Word Shopify Dropified Oberlo Indeed Mojo Five9 Zendesk HelpScout I am a person with positive energy who loves working, have fun, and be positive whatever the circumstances are!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Shopify
    Funding Needs Assessment
    Order Processing
    Administrative Support
    Social Media Marketing
    Helpdesk
    Credit Repair
    Human Resource Management
    Credit Scoring
    Alternative Dispute Resolution
    Blog Writing
    Lead Generation
    Data Entry
  • US$25 hourly

    • 5.0/5
    • (22 jobs)
    Hello, I’m Heather, and I thrive on learning new things and tackling challenges through diligent research and creative problem-solving. With expertise in Canva, Social Media, and a passion for eBooks and Wix Websites, I excel at crafting engaging content and managing online platforms effectively. I specialize in bringing small business visions to life, whether it's through designing captivating eBooks, building stunning Wix Websites, or handling behind-the-scenes tasks. Let me take care of the details while you focus on thriving. I'm committed to making a meaningful impact for your small business.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Social Media Graphic
    Wix
    Blog
    Project Management
    Asana
    Social Media Management
    Microsoft Office
    Slack
    CRM Software
    Management Skills
    Social Media Account Setup
    Social Media Account Integration
    Website Builders & CMS Consultation
    Canva
  • US$30 hourly

    • 5.0/5
    • (36 jobs)
    As a skilled Zendesk Administrator, I specialize in optimizing customer support operations with a focus on leveraging Zendesk's advanced AI functionalities. With expertise in both Zendesk and Zendesk AI, I offer tailored solutions for: • Zendesk Setup & Configuration • Multichannel Integration • Customization & Branding • Reporting & Analytics • Ticketing System Customization with AI-powered features (e.g., Intelligent Triage, Advanced Bots) • Workflow Automation with Zendesk AI functionalities • Cross-Functional Collaboration • User Training & Support on Zendesk and its AI features Whether you need Zendesk alone or want to integrate its AI capabilities, I'm here to enhance your customer support experience. Let's connect and elevate your brand together. #ZendeskAdministrator #ZendeskAI #CXOptimization #CustomerSuccess #WorkflowAutomation #ZendeskImplementation
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Report
    Data Analysis
    KPI Metric Development
    Workforce Management
    Customer Onboarding
    Project Management
    Zendesk API
    Jira
    Zendesk
  • US$40 hourly

    • 4.9/5
    • (14 jobs)
    👋 Experienced Customer Support Operations Consultant with over eight years in the field, adept in harnessing AI and automation technologies to streamline processes. Specializing in self-service creation and optimization, I leverage innovative solutions to drive efficiency and enhance customer satisfaction. 🗯️ Let's talk.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Communication Skills
    Time Management
    Customer Support
    Customer Retention Strategy
    Live Chat Software
    Active Listening
    CRM Software
    Intercom
    Call Center Management
    Zendesk
  • US$15 hourly

    • 4.2/5
    • (391 jobs)
    Hi This is "Noor" 🔥 𝐏𝐑𝐎 at 𝐋𝐨𝐜𝐚𝐥 𝐒𝐄𝐎- TON's of Client’s 𝐅𝐢𝐯𝐞 𝐒𝐭𝐚𝐫 Feedback 𝐏𝐑𝐎𝐕𝐄𝐃 this!🔥 🔥 𝟏𝟎𝟎𝐤+ 𝐄𝐀𝐑𝐍𝐄𝐃 🔥 🔥 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 , 𝟑𝟓𝟎+ 𝐉𝐨𝐛𝐬 𝐰𝐢𝐭𝐡 𝟕𝟎𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬🔥 Are you ready to grow your business fast and steady? Look no further! My self SEO Expert specializing in helping startups and established businesses achieve improved rankings, increased website traffic, and overall growth. I'm very much skilled on Local SEO improvement , Local SEO optimization , SEO Strategy, Technical SEO, Google Map Ranking improvement , Google Map Pack Rankings , Google local business improvement , Citation Builder, Backlink Builder, Map Citation, NAP Citation, GMB Optimization & Technical Audit & Fixing means overall ranking improvement with organic traffic . -A bit more details about my services 👇 - 100% Whitehat Methods. - SEO Audit - Actionable Detail Audit Report - Keyword & Competitor analysis - SEO Strategy - Technical SEO - Local SEO - Better Map Rankings for Local SEO (Google 3 Pack). - Higher Rankings on Google Search Results. - Long Term Traffic/Leads. - Provide Backlink from High DA\PA Websites. I always satisfy clients by my hard working and sacrifice. I am excited to collaborate with you and help your business thrive. Looking forward to working with you! Kind Regards, Md Noor Alom
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    SEO Competitor Analysis
    WordPress Optimization
    Ecommerce SEO
    SEO Strategy
    SEO Keyword Research
    SEO Audit
    On-Page SEO Report
    Organic Traffic Growth
    Google My Business
    Local Citation
    Google Local Business Optimization
    Local SEO
    SEO Backlinking
    Content SEO
    Search Engine Optimization
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How to Hire Top Customer Experience Specialists

Customer experience specialists take a bird’s-eye view of every interaction between a customer and your organization. They can help your business become more customer-focused.

So how do you hire customer experience specialists? What follows are some tips for finding top customer experience specialists on Upwork.

How to shortlist customer experience professionals

As you’re browsing available customer experience consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a customer experience specialist who understands your industry so they can help you figure out how to offer a great CX to your target market.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., familiarity with UX design to help improve a software product).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular customer experience specialist.

How to write an effective customer experience job post

With a clear picture of your ideal customer experience specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective customer experience job post should include:

  • Scope of work: From customer segmentation to customer journeys, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries or CRM tools, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to offer your clients a superior CX? Log in and post your customer experience job on Upwork today.

CUSTOMER EXPERIENCE SPECIALISTS FAQs

What is customer experience? 

Customer experience (CX) is the sum experience of the entire customer journey from discovery to checkout to product support and beyond.

Here’s a quick overview of the skills you should look for in customer experience professionals:

  • Customer experience
  • Strong communication skills (written, verbal, visual)
  • Customer relationship management (CRM)
  • CRM tools (e.g., HubSpot, Zoho, Salesforce)

Why do you want to hire customer experience specialists?

The trick to finding top customer experience specialists is to identify your needs. Is your goal to use a combination of content and customer service to offer a superior customer experience? Are you seeking a CX manager experienced in tracking customer analytics with a CRM tool such as HubSpot? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a customer experience specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced customer experience specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their customer experience services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a customer experience specialist to complete your project?

As difficult as it is to estimate how long you will need a customer experience specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding customer experience projects. For example, answering phone calls as a customer service representative well versed in CX will be less involved than managing B2C interactions as a customer experience manager (CXM).

What are the steps involved to hire customer experience specialists?

Here’s how to hire customer experience consultants in four simple steps:

  1. Identify your project needs, whether you need a customer service rep or a CXM.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., mapping customer journey for an online store).
  3. Review proposals and shortlist potential customer experience specialists for unique skills needed to bring your project to life (e.g., experience improving the CX of a Shopify store).
  4. Interview customer experience talent to gauge whether they’re the right fit for your project.
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