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  4. (Current) Customer Insights Analysts
  • US$12 hourly

    • 5.0/5
    • (4 jobs)
    Christinne provides timely support to business owners, entrepreneurs, and organizations through customer service via chat and email, and back-office work. On top of that, she is a skilled Quality analyst with a broad base of experience in customer service support and operations. A fast worker that is able to resolve problems quickly, delivering high levels of customer satisfaction. Disciplined professional with a systematic approach and established reputation as sharp supportable to work with people to find solutions. A well-presented, articulate, and confident individual with a proven ability to deliver exceptional customer satisfaction and ensure that clients leave with a lasting positive impression of their experience. Proficient in Microsoft Word, PowerPoint, and Outlook with excellent communication and presentation skills.
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    Vocal Coaching
    Email Communication
    Summary Report
    Internal Auditing
    Quality of Service
    Customer Support
    Customer Satisfaction
    Product Support
    Order Tracking
    Zendesk
    Email Support
  • US$75 hourly

    • 4.9/5
    • (9 jobs)
    I am an experienced and highly conceptual qualitative researcher and expert Grounded Theorist keen to collaborate on market/social research/UX or evaluation projects in a team or work as a solo researcher. I am currently working on the application of grounded theory as a method for qualitative analysis of multiple forms of data in evaluation. RECENT PROJECTS (i) EVALUATION: I worked remotely on 4 mixed method product evaluations for global company Johnson & Johnson’s Health and Wellness Solutions . Projects 1 & 2: required qualitative evaluation of 2 different courses designed to facilitate long term behaviour change in participants. For project 1 a traditional thematic analysis produced useful insights, which were further developed in the second project. Project 2 used the grounded theory research method to collect and analyse interview data and course documents. An elegant theory was developed, which explains the process of successful (and less successful) behaviour change, as well as identifying recommendations for course design (Mason et al, 2019). Projects 3 & 4: required qualitative evaluation of a health and wellness app and its platform from the perspectives of app users and the platform users. I contributed to the qualitative sections of the research protocols and the submissions for ethical review and collected and analysed interview data from a vulnerable population with regard to a sensitive topic. Understanding the main concern of patients and how they processed that concern showed that the app connected directly into a basic human need and that correspondingly, the ideas and content in app has direct relevance for app users. Applying the theory to different types of health care processes indicates those markets where the app may have the greatest opportunity. Useful insights emerged from the work with platform users. (ii) EVIDENCE REVIEW: A rapid evidence assessment was carried out of successful strategies used to prevent harms arising/escalating from behavioural disorders and substance misuse. The strategies were assessed for transferability to the gambling sector and recommendations for strategic and operational level interventions were made (Scott, 2020 in preparation). EXPERIENCE (i) EXPERT PRACTITIONER of the exploratory research method grounded theory (GT) and trained by the method’s co-originator, Barney Glaser, with extensive experience of working in collaboration and as a solo researcher. Highly skilled in the collection and analysis of many types of qualitative (and some quantitative) data, collected remotely and face to face. Substantive areas explored include: adult online learning; education in the creative industries; group work in computing; a health and wellness app and its platform; wellbeing short courses (behaviour change); dying in the 21st century; poverty in Greenland. Fellow of the Grounded Theory Institute. Peer reviewer of The Grounded Theory Review. (ii) AUTHOR of multiple articles addressing theoretical and practical aspects of GT; contributor to a methodological reader of exemplary grounded theories and a collection of papers; contributor to a GT anthology (see sample of published works below). (iii) RESEARCH MENTOR to PhD students and professional researchers worldwide, I offer support for the entire research process: I review and make recommendations on research design, advise on data collection techniques, support and model the analytic process and review and examine dissertations/theses in a way designed to enthuse and encourage mentees. I also examine PhD candidates. Substantive areas/populations explored with mentees: Somali refugees; Indian residential school survivors; transnational politics; billion dollar fast track projects; agricultural workers in Tanzania; recruitment for clinical trials in France; female prisoners in the USA. and many others including various therapeutic relationships and areas of nursing. (v) CONSULTANT INFORMATION ARCHITECT AND CONTENT CREATOR for Syngenta Crop Protection AG. I conceived, nurtured and promoted a stewardship concept through to production as an information website: extracting the knowledge from experts, untangling the threads of process and organising and chunking information for web presentation. This entirely practical website - pesticidewise - offers content through text, video, sketches, online tools and calculators and, underpinned by educational theory, is designed to present highly technical matters in an clear, usable format to a wide range of users across the world in many languages. (2011 - 2016). Web Editor for the StewardshipCommunity website (April 2009 to December 2013). Built: (i) Groundedtheoryonline website writing the content and providing the images; (ii) GramaphoneGuru website providing the images and producing many of the videos; (iii) Sheepscombe Byre website writing the content and providing many of the images. I'm flexible and keen to hear from you. Rate can vary.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Research Methods
    Program Evaluation
    Candidate Interviewing
    Organizational Behavior
    Qualitative Research
    Academic Research
    Market Research Interview
    Data Analysis
    Consumer Research
    English
    Data Collection
  • US$60 hourly

    • 4.9/5
    • (25 jobs)
    I work full time at a premiere university in Cambridge, MA assisting numerous business units with a range of market research projects, including survey research, report writing, compiling power point decks highlighting actionable insights, and other ad hoc projects. Please feel free to reach out to me with any projects. I also contribute regularly to a basketball card blog (balloutcards,com). Thank for considering me for your project.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    User Experience Strategy
    Presentation Design
    Business Analysis
    Business Intelligence
    Business Strategy
    Internet Survey
    Blog Writing
    Microsoft Excel
    Tracking Studies
    Data Analysis
    SurveyMonkey
  • US$25 hourly

    • 5.0/5
    • (191 jobs)
    I am a Top Rated Plus Upwork Freelancer with 5 years of experience with qualitative (text) data. I am ready to help you analyze and organize your textual data. Please feel free to contact me if you need: - Analysis of your open-ended survey responses; - Thematic analysis of customer feedback; - Categorization of comments/reviews/tweets etc.; - Annotation/labeling/tagging of any statements/sentences/claims. I'm a reliable, detail-oriented and hard-working person. I look forward to our win-win cooperation!
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    AI Model Training
    AI Fact-Checking
    Data Interpretation
    Survey Data Analysis
    Text Analysis
    Content Analysis
    Feedback & Satisfaction Survey
    Employee Feedback
    Data Labeling
    Survey
    Data Annotation
    Sentiment Analysis
    Critical Thinking Skills
    Data Analysis
    Qualitative Research
  • US$95 hourly

    • 4.9/5
    • (4 jobs)
    I run an independent market research consulting practice, specializing in qualitative research to address strategic issues and market opportunities. Primary research services include emerging technology assessments, concept development/testing, message testing, customer experience, and competitive analysis. Highly experienced in facilitating online meetings, town halls, and focus groups. Experience recruiting and facilitating interviews with a variety of business personas, including C-levels and senior business executives, directors/managers, technical professionals, administrative staff. I can also design and implement online surveys and transform vast amounts of qualitative or quantitative data into organized and insightful reports. I also offer various levels of competitive research and analysis. Experience across a wide range of industries with a focus on information technology.
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    White Paper Writing
    Workshop Facilitation
    SurveyGizmo
    Market Research
    Qualitative Research
    Candidate Interviewing
    Consumer Research
    Market Analysis
    Focus Groups
    Survey Design
  • US$350 hourly

    • 5.0/5
    • (7 jobs)
    Rachel founded Tempo Consulting after over a decade at Procter & Gamble, leading consumer and market research at the heart of innovation and strategy across billion-dollar brands. She has detailed expertise across classical market research techniques, but also has been working on the leading edge of new qualitative & quantitative approaches. She has a passion for bringing research to tangible business challenges, particularly in the brand health, media and retail spaces. She also has a track record of energizing brands for growth against key consumer groups including Multicultural, Millennials and Boomers. Sector expertise ranges across CPG, tech services, non profits & manufacturing.
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    Brand Strategy
    Market Research
    Marketing Strategy
    Data Analysis
  • US$75 hourly

    • 4.9/5
    • (10 jobs)
    Colin provides expertise and capacity in research data analysis and visualisation to deliver actionable insights. Saving you time, engaging your audience and improving your business performance. As a certified Tableau Data Analyst, he is an expert in creating insightful and interactive data visualisations. He enjoys analysing and reporting on quantitative survey data. Building insightful data stories that include key insights for decision making. He has delivered many successful data visualisation projects for a wide range of clients including Local Government, national bodies, charities, research agencies and data start-ups. Building on many years working in Local Government, where he delivered a programme of customer insight, research and consultation to inform service planning and delivery. His specialties are: • Online survey and questionnaire design • Survey data analysis and reporting • Spatial data analysis • Data visualisation design • Dashboard design and build • Training and coaching in data visualisation.
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    Data Analysis
    GIS
    Customer Engagement
    Survey Design
    Business Intelligence
    Data Visualization
    SQL
    Tableau
  • US$18 hourly

    • 4.7/5
    • (63 jobs)
    I have the ability to find, disseminate, manage and relay large amounts of information and provide a fast delivery of information. I offer high quality work, which is precise and consequently. I pride myself in being focused and highly successful in managing all essential as social media posts, linkedin lead generation, virtual assistance, data entry, web research, canva creation and email handling assistance. I enjoy doing research and always try to satisfy the client with our quality output.
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    Czech to English Translation
    Slovak to English Translation
    Event Management
    English to Slovak Translation
    Customer Service
    Customer Insight Analysis
    Data Collection
    Strategic Plan
    Email Communication
    English to Czech Translation
    Market Research
  • US$89 hourly

    • 5.0/5
    • (4 jobs)
    Analysis and visualization of marketing data is my specialty: Hi, I'm Markus and my passion is data analysis, visualization but also data collection for marketing purposes. For me, successful marketing means to know your key data and to understand it completely. That's why I also coach my clients, because only by understanding my work, the real value is created in the company. - Experience with all web technologies since 1997 (Full Stack Developer) - Specialization in marketing since 2003 (Marketing Analyst) - Coaching Hubspot and Adobe Analytics since 2017. - Focus on D/A/CH region including DSGVO/GDPR compliance - Team-oriented and focus on comprehensibility for all stakeholders - Attention to detail - Understanding of short response times With me, you get visual, interactive analyses and together we recognize connections that were previously hidden. Startups and corporations trust in me, why not you? ----- GERMAN ----- Die Analyse und Visualisierung von Marketingdaten ist mein Spezialgebiet: Hallo, ich bin Markus und meine Leidenschaft ist die Datenanalyse, die Visualisierung aber auch die Datenerhebung für Marketingzwecke. Erfolgreiches Marketing bedeutet für mich, seine Kennzahlen zu kennen und sie vollständig zu verstehen. Deshalb coache ich auch meine Kunden, denn nur durch das Verständnis meiner Arbeit wird der wirkliche Wert im Unternehmen geschaffen. - Erfahrung mit allen Webtechnologien seit 1997 (Full Stack Developer) - Spezialisierung auf Marketing seit 2003 (Marketing Analyst) - Coaching Hubspot und Adobe Analytics seit 2017. - Fokus auf D/A/CH Region inkl. DSGVO/GDPR Compliance - Teamorientiert und Fokus auf Verständlichkeit für alle Stakeholder - Liebe zum Detail - Verständnis für kurze Reaktionszeiten Mit mir erhalten Sie visuelle, interaktive Analysen und gemeinsam erkennen wir Zusammenhänge, die bisher verborgen waren. Startups und Konzerne vertrauen auf mich, warum nicht auch Sie?
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Search Engine Optimization
    Adobe Analytics
    Google Analytics
    Content Strategy
    CSS
    Node.js
    Customer Acquisition Strategy
    Java
    HTML5
    Marketing Analytics
    Web Analytics
    PHP
    Data Analytics & Visualization Software
    HubSpot
  • US$35 hourly

    • 5.0/5
    • (4 jobs)
    I provided pivotal data and insights to my clients by analysing markets, competitive environments, market trends, or any other analysis to source new ideas and support their businesses. I have 17+ years of market research experience in various industries, including Fashion Retail, Beauty, Personal Care, Pharmaceutical, Food, Tech/Software, Household Products, Advertising and more. What web research can include, but not limited to: Topic Overview Executive Summary Competitors Market Trends Images Relevant Links Pricing Information Product Description Contact Information Demographics data Content Curation What do I need from you? A detailed explanation of your inquiry, such as your goal, what output you expect and any other information you think might be relevant. Why hiring me? I am a whiz at digging around for information online. I will provide: - Citations from Top Premium Sources - Well Formatted and easy to understand the content - Familiarity working with large amounts of primary and secondary data to uncover key insights - Reliable and experienced professional Web research, topic research, online research, market research, and content curation. 🚀 Ready to unlock valuable insights for your business? Let's discuss your project goals and how my 17+ years of expertise in market research can drive your success! 🔍 Whether you need in-depth market analysis, competitor insights, or tailored web research, I offer: 📈 Data-driven strategies 🔍 Comprehensive market analysis 📊 Actionable insights 💡 Contact me today for a complimentary consultation. Share your project details, and together, let's elevate your business to new heights!
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    Online Market Research
    Brand Strategy
    Product Research
    Vital Insights Foresight
    Business Analysis
    Market Research
    Consumer Research
  • US$75 hourly

    • 5.0/5
    • (3 jobs)
    Machine Learning Engineer focused on the intersection of AI and Electronic Engineering for use-cases within the Renewable Energy, AgriTech, Water and Health Care industries. These are the industries that form the foundation of society as they fulfil and sustain our biological hierarchy of needs. Therefore, they are also the industries where the largest positive impact can be made . It is our responsibility as the creators and implementors of the new 4th Industrial Revolution, to utilise these skills and build products/services for beneficial purposes and to not aid the current climate of global consumption.
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    Design Thinking
    Microsoft Power BI Data Visualization
    Strategic Plan
    Data Visualization
    Amazon EC2
    Amazon S3
    Azure Machine Learning
    Git
    Docker
    API
    Computer Vision
    Python
    Machine Learning
  • US$50 hourly

    • 5.0/5
    • (50 jobs)
    Exceptional analytical and storytelling skills to drive impact with advanced skills in Microsoft Excel and PowerPoint. I am eager to dive into the challenges your business is facing and find solutions driven by data! Scope of Work: 1. Data analysis (Excel) 2. Customer/demographic segmentation analysis 3. Consumer profiling 4. Data visualization and storytelling 5. Presentation creation Looking forward to connecting and working with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Market Research
    Customer Experience Research
    Brand Strategy
    Microsoft PowerPoint
    Storytelling
    Survey Design
    Marketing Analytics
    Microsoft Excel
  • US$10 hourly

    • 5.0/5
    • (4 jobs)
    - 5 years of experience as a freelancer - Data-Entry specialist, Billing Specialist, Email support and Content moderator - Fluent in English - Experience with Microsoft Office, Google Doc, Asana, Trello, Zendesk, Stripe, Invoiced and Slack - I'm a person who believes that Quality and Quantity can be achieved together.
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    Data Scraping
    Customer Support
    Data Analysis
    Lead Generation
    Email Support
    Online Research
    Data Entry
  • US$75 hourly

    • 4.9/5
    • (42 jobs)
    Expert Marketer with experience in developing a marketing strategy, plans, execution, research, and customer insights. Managed and developed email production/execution, direct mail, loyalty programs, promotional plans, SEO, social media, digital marketing, research and creating events to drive traffic. Experience synthesizing data with the ability to use customer insights and competitive assessments to identify opportunities in the business translating the big picture into clear, compelling goals with the expected outcomes. Experience with two email platforms, Constant Contact, and Cheetah Digital. With Constant Contact, I am using that platform to send out emails for a non-profit. With Cheetah Digital, it was used with a retailer that had both an online and brick & mortar operation. My experience in both includes developing and executing emails. Also, use Mail Chimp on a personal level. Working with startups, small and mid-size companies, I have developed strategic plans to grow the business. My Consulting Approach Combines: Fact-based Analysis Concept Development Innovation and Execution Defining Pricing Strategies Brand Positioning Competitive Intelligence (market conditions and competitive trends) Digital Marketing Experience conducting both primary and secondary research. • Conduct both quantitative and qualitative research to identify customer opportunities and insights • Expertise in business intelligence identifying market and trend analysis within specific markets Currently a professor at two universities teaching at the graduate level. I am also a mentor to 37 MBA students. In addition to being a course developer, I am the Lead Area Chair for Marketing. Editing & Proofreading Services are provided. Academic Papers, Articles, Blog Content, Books, Business Plans or Pitches, Case Studies, Press Releases, Sales & Marketing Collateral, Social Media Content, Speeches, Website Content, and White Papers. Work with graduate students to ensure proper APA is used. Expert in APA. Expert with PowerPoint developing presentations for the boardroom, clients who need to present information to customers, and in the classroom. Experienced developer for board presentations. CORE COMPETENCIES: • Strategic Planning • Analytical • Customer Insights • Competitive Intelligence • Cross-Functional Team Leadership • Project Management • Customer Research • CRM • Marketing • Budget Management • SEO • Social media • Digital Marketing INDUSTRIES: • Retail • Manufacturing • Wholesalers • Intermediaries
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Business Writing
    Consumer Research
    Marketing
    Business Proposal Writing
    Strategic Plan
    Competitive Analysis
    Project Management
    Promotion
    Business Strategy
  • US$100 hourly

    • 4.9/5
    • (69 jobs)
    🌟 Expert-Vetted Market Research & UX Specialist | Transforming Insights into Actionable Strategies 🌟 Welcome! I’m Chloe Cook, a passionate and results-driven Market Research Consultant with 5+ years of experience helping global brands transform data into actionable strategies. With a proven track record across diverse industries such as consumer goods, tech, finance, and healthcare, I specialize in delivering deep insights that drive growth and innovation. 💼 What I Bring to the Table: - Market Research Expertise: Extensive experience in qualitative and quantitative research, including focus groups, in-depth interviews, surveys, and diary studies. I’ve led projects for renowned companies like Procter & Gamble, The Motley Fool, and SC Johnson. - UX Research & Analysis: Skilled in conducting iterative UX research to enhance user experiences and streamline product portfolios. My work with The Ascent and The Motley Fool has significantly boosted customer engagement and satisfaction. - Product Development & Launch: From concept to market entry, I provide end-to-end support in new product development. My strategic insights have contributed to the successful launch of top-selling products for brands like BISSELL, Kimberly Clark, and SC Johnson. - Data Visualization & Reporting: Proficient in creating compelling visualizations that turn complex data into clear, actionable insights. - Digital Marketing & Affiliate Management: Expertise in managing affiliate programs, UGC content, and digital marketing campaigns. Successfully launched a TikTok shop for Amazon brands, achieving 50% follower growth and $5K+ in sales within the first month. 🎯 Key Achievements: + Conducted a need-gap analysis for SC Johnson, supporting market entry into Asian markets with a new consumer product. + Led a quali-quant messaging study for Mountain Dew, resulting in a 10% increase in Gen Z customers and totally revamped marketing messaging. + Led secondary research at Apollo Fire Detectors, uncovering $20M in untapped revenue opportunities in international markets. + Supervised a team to launch 10 new products monthly for best-selling Amazon brands, generating an additional $10K in monthly revenue. 🌐 Why Work With Me: I combine analytical prowess with a deep understanding of consumer behavior to deliver insights that matter. Whether you’re looking to enhance your product offerings, understand your customers better, or develop a winning marketing strategy, I have the expertise to help you succeed. My commitment to excellence and a collaborative approach ensures that every project I undertake delivers real, measurable results. 📞 Let’s Connect! Ready to take your business to the next level? I’m excited to collaborate and turn your challenges into opportunities. Contact me today to discuss how I can help you achieve your goals.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Qualtrics
    Project Management
    Persona Development
    Affiliate Marketing
    Brand Strategy
    Market Research
    Brand Research
    Product Research
    Survey Data Analysis
    UX Research
    Marketing Strategy
    Consumer Research
    Research Interviews
    Qualitative Research
    Marketing Analytics
  • US$20 hourly

    • 4.6/5
    • (71 jobs)
    Sales experts/ Best Closer/ Real estate caller/Outbound caller/Financial account/VA/ Sales Expert in E-commerce Business and B2B companies. Skilled in how to profile a client base on their needs. Hustler in all many ways to hit target quota. Strategically know how to market the products and learn in each sale. Locate the A, A+ market to target the highest sale.
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    Real Estate Investment Assistance
    Business Development
    Customer Retention
    Podio
    Client Management
    Phone Communication
    Cold Calling
    Customer Support
    Lead Generation
    Sales & Marketing
    Scheduling
    Real Estate
    Customer Engagement
  • US$30 hourly

    • 5.0/5
    • (1 job)
    Greetings! I'm Josipa, a seasoned business strategist with a passion for turning ideas into successful ventures. With over 3 years of experience in crafting comprehensive business plans and conducting in-depth market research, I've had the privilege of assisting numerous clients in achieving their entrepreneurial goals. Punctual, organised and ambitious with a versatile skills portfolio, nurse and undergraduate student of Business and Marketing course. Services: Business Planning: From concept to execution, I specialize in creating detailed business plans that outline your vision, mission, and actionable steps for success. Market Research: Gain a competitive edge with thorough market research. I analyze industry trends, customer behavior, and competitor landscapes to position your business strategically. KEY SKILLS: -Business Planning -Market Research & Analysis -Financial Modeling -Competitive Intelligence -Industry Trend Analysis -Business Development ✓ Strategic Insight: My approach goes beyond the numbers. I provide strategic insights that empower businesses to make informed decisions. ✓ Customized Solutions: Every business is unique. I tailor my services to meet your specific needs, ensuring a personalized and effective strategy. ✓ Proven Track Record: I have successfully assisted startups, small businesses, and established enterprises in various industries. Let's Collaborate Ready to take your business to new heights? Let's collaborate to transform your ideas into reality. Whether you're a startup seeking funding or an established business looking to pivot, I'm here to guide you through the journey. Feel free to send a message to discuss your project. I'm committed to delivering excellence and adding value to your business.
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    Administrative Support
    Customer Support
    Business Plan Writing
    Data Entry
    Shopify
    Business Plan
    Product Description
    Content Writing
    Content Editing
    Croatian
    Market Analysis
    Market Segmentation Research
    Market Research
    Competitive Analysis
  • US$150 hourly

    • 5.0/5
    • (11 jobs)
    I have over ten years of experience in customer research & insights, where I have earned a reputation for asking the right questions to push the business forward, identifying creative solutions to problems, and distilling research into meaningful insights for my clients. I have a proven track record of developing full-suite research capabilities to drive customer-first organizations into the future, with an extensive background in leading qualitative and quantitative research in areas including: customer segmentation, brand positioning, product development, innovation, brand performance & competitor tracking programs, marketing & advertising, social media, and secondary data analysis. I am highly adept at consulting with my clients to determine the most effective use of resources and methodologies to deliver meaningful results for their needs. During my career I have shown I am capable of delivering results when expectations are vague and priorities expansive, and have been counted on as a highly skilled communicator able to present findings from frontline contributors to executive teams.
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    QuestionPro
    Exploratory Data Analysis
    Project Management
    Quantitative Research
    Qualitative Research
    Market Research
    Consumer Research
    Qualtrics
    SurveyMonkey
    Data Analysis
    New Product Innovation
  • US$48 hourly

    • 5.0/5
    • (2 jobs)
    Let's make better business decisions, faster. Highly skilled insights creator and communicator, converting detail-oriented analysis into business-minded recommendations. Seeking to partner with companies that will use insights to empower employees and product decisions. As a Manager of Advanced Analytics in New York, I created or spearheaded multiple analytical innovations, including a Promotional Spend Analyzer, which assessed and optimized advertising spend across the US. As CEO, Founder, and Lead Designer, I created a multi-million dollar brand in consumer robotics from the ground up ("MakerMade" tools and CNC) As Category Analyst to the world's largest retailer, I successfully managed over a half billion dollars of inventory distribution and created all-new data visualizations that improved decision making for several categories. In short, if you're looking for thoughtful, detail-oriented, creative, and useful insights, I would very much be interested in discussing how we can level-up your analytics and go-to-market strategy
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    Business Management
    Microsoft Excel
    Data Analysis
    Startup Consulting
    Insights Summary
    Market Research
    Business Intelligence
    Statistics
    Customer Insight Analysis
  • US$45 hourly

    • 5.0/5
    • (5 jobs)
    VISIT MY WEBSITE: [ 𝙘𝙭𝙚𝙣𝙩𝙧𝙞𝙘. 𝙩𝙚𝙘𝙝 ] (please get rid of the space when pasting). I am a psychologist turned strategic product and UX researcher. With over 7 years of experience in the technology industry, I have successfully established research departments in two hyper-growing start-ups, as well as a customer support function in an early-stage startup. Since 2016, I have worked with a well-known dating app, helping to strengthen the brand's dominant position in the unconventional dating industry by supplying vital insights about its unique customer base to the executive and design teams. Later, I transitioned into the VR space and collaborated with talented automotive and footwear design teams from around the world. Throughout the years, I have also worked with teams in various industries, including mental health, sustainability, e-commerce, food products, and finance management. I have aided these teams in developing a deep understanding of their user base and making strategic decisions that put them ahead of the competition. Currently, I work as a product research consultant and a user research mentor. To learn more about my work, visit www. cxentric. tech. 〰️〰️ Here are some of the end-to-end product research services I offer to support your product-led growth strategy: 💎 Unlock Hidden Market Opportunities: Dive deep into user data to unveil hidden decision drivers, analyse the market for gaps, give your business a competitive edge. #𝘗𝘳𝘰𝘥𝘶𝘤𝘵-𝘔𝘢𝘳𝘬𝘦𝘵 𝘍𝘪𝘵 #𝘜𝘯𝘪𝘲𝘶𝘦 𝘝𝘢𝘭𝘶𝘦 𝘗𝘳𝘰𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯 #𝘊𝘰𝘮𝘱𝘦𝘵𝘪𝘵𝘰𝘳 𝘈𝘯𝘢𝘭𝘺𝘴𝘪𝘴 #𝘔𝘢𝘳𝘬𝘦𝘵 𝘎𝘢𝘱 #𝘔𝘢𝘳𝘬𝘦𝘵 𝘈𝘯𝘢𝘭𝘺𝘴𝘪𝘴 #𝘊𝘰𝘮𝘱𝘦𝘵𝘪𝘵𝘪𝘷𝘦 𝘌𝘥𝘨𝘦 #𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘺 #𝘑𝘛𝘉𝘋 🧲 Supercharge Conversion Strategies: Harness user insights to boost customer engagement, improve user experience and fine-tune your offerings based on what truly resonates with your audience. #𝘊𝘰𝘯𝘷𝘦𝘳𝘴𝘪𝘰𝘯 𝘖𝘱𝘵𝘪𝘮𝘪𝘻𝘢𝘵𝘪𝘰𝘯 #𝘓𝘢𝘯𝘥𝘪𝘯𝘨 𝘗𝘢𝘨𝘦 𝘖𝘱𝘵𝘪𝘮𝘪𝘻𝘢𝘵𝘪𝘰𝘯 #𝘜𝘟 𝘐𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 #𝘜𝘴𝘦𝘳 𝘐𝘯𝘴𝘪𝘨𝘩𝘵𝘴 #𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘌𝘯𝘨𝘢𝘨𝘦𝘮𝘦𝘯𝘵 #𝘜𝘴𝘦𝘳 𝘌𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘌𝘯𝘩𝘢𝘯𝘤𝘦𝘮𝘦𝘯𝘵 #𝘈𝘶𝘥𝘪𝘦𝘯𝘤𝘦 𝘙𝘦𝘴𝘰𝘯𝘢𝘯𝘤𝘦 #𝘊𝘰𝘯𝘷𝘦𝘳𝘴𝘪𝘰𝘯 𝘙𝘢𝘵𝘦 𝘉𝘰𝘰𝘴𝘵 🚢 Leverage the Knowledge of Customer Journeys: Obtain a detailed understanding of your customer's life cycle steps, enabling you to create intuitive and cohesive user journeys. #𝘜𝘴𝘦𝘳 𝘑𝘰𝘶𝘳𝘯𝘦𝘺 𝘔𝘢𝘱𝘱𝘪𝘯𝘨 #𝘌𝘮𝘱𝘢𝘵𝘩𝘺 𝘔𝘢𝘱𝘱𝘪𝘯𝘨 #𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘴𝘪𝘨𝘯 #𝘜𝘴𝘦𝘳 𝘍𝘭𝘰𝘸𝘴 #𝘗𝘢𝘪𝘯 𝘗𝘰𝘪𝘯𝘵𝘴 𝘈𝘯𝘢𝘭𝘺𝘴𝘪𝘴 #𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘋𝘦𝘤𝘪𝘴𝘪𝘰𝘯𝘴 #𝘖𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘐𝘥𝘦𝘯𝘵𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯 🧬 Tailor and Optimize for Loyalty and Growth: Gain valuable insights into customer behavior, pinpoint bottlenecks, and identify areas for improvement to elevate customer satisfaction, drive loyalty, and fuel business growth. #𝘜𝘴𝘦𝘳𝘗𝘦𝘳𝘴𝘰𝘯𝘢𝘴 #𝘜𝘴𝘦𝘳-𝘊𝘦𝘯𝘵𝘳𝘪𝘤 𝘚𝘰𝘭𝘶𝘵𝘪𝘰𝘯 𝘐𝘥𝘦𝘢𝘵𝘪𝘰𝘯 #𝘓𝘰𝘺𝘢𝘭𝘵𝘺𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴 #𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘎𝘳𝘰𝘸𝘵𝘩 #𝘜𝘴𝘦𝘳 𝘚𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 #𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘙𝘦𝘵𝘦𝘯𝘵𝘪𝘰𝘯 #𝘗𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘻𝘦𝘥 𝘌𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 #𝘜𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘛𝘦𝘴𝘵𝘪𝘯𝘨
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Customer Support
    Psychology
    ChatGPT
    Insights Summary
    Persona Development
    Jobs-To-Be-Done Framework
    Survey Design
    Research Interviews
    Storytelling
    Data Analysis
    Market Research
    User Experience
    Usability Testing
    UX Research
  • US$200 hourly

    • 4.9/5
    • (98 jobs)
    🏆🌟EXPERT-VETTED: VERIFIED BY UPWORK AND RANKED IN THE TOP 1% OF FREELANCERS ON THE PLATFORM🌟🏆 I help brands know who they are, why they matter, and how to say it. 💡 What you offer is uniquely valuable, but it’s hard to identify how you’re different when you’re caught in the day-to-day of running a business. With a little guidance and fresh perspective, you can uncover and articulate your brand’s authenticity. The result? A team that's energized and aligned, and a brand that's a magnet for your target audience. Together, we’ll build a stands-for-something brand that attracts not just customers, but superfans. While I've worked with world class brands like P&G, Nestle, Google and Allergan, I love to help startups and growing businesses take their brand to the next level. FOR WHEN YOU NEED: ✅Positioning ✅Naming ✅Purpose, vision, mission statements ✅Strategic and persuasive web or ad copy ✅Brand guidelines, tone of voice, verbal identity ✅Taglines, slogans, and campaign concepts ✅Clear and differentiated messaging ✅Customer, category, and competitor insights I'm a brand strategist, copywriter, and naming expert who's passionate about helping purposeful brands and their visionary leaders connect with themselves so they can connect with the people whose lives they improve. Over 10+ years, I’ve helped tech and retail startups, CPGs, non-profits, and Fortune 100s discover their authenticity. I've been interviewed for and published in multiple global publications, including CNN Money and Irish Tech Times. I've also been a featured speaker at the Ohio State University as well as the Brandemonium conference in Cincinnati, OH, on topics like, "Foodpreneur Futures: Consumer Trends Impacting Food Entrepreneurs and their Brands" and "Blockchain for Brands."
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Website Copywriting
    Campaign Copywriting
    Business Name & Slogan
    Business Name
    Brand Naming
    Mission Statement
    Brand Positioning
    Content Development
    Brand Guidelines
    Copywriting
    Brand Research
    Storytelling
    Branding
    Brand Strategy
  • US$25 hourly

    • 5.0/5
    • (15 jobs)
    I have 5 years of Retail experience with expertise in: 1) Micro Space Planning focusing on utilization of shelf space through Planogram to increase sales and profit of a specific category. 2) Customer Segmentation to align the display of categories to the consumer's buying behavior. 3) Order Management focusing on weekly orders to supply the items with consistent weekly sales and growing demand while on the other hand limiting the orders for the items with high store inventory and stagnant weekly sales.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Demand Planning
    Retail Sales Management
    Space Planning
    Visual Merchandising
    Category Management
    Consumer Segmentation
    Retail & Consumer Goods
    Forecasting
  • US$45 hourly

    • 5.0/5
    • (5 jobs)
    Customer experience data-savvy marketer and product research specialist for five years with strong analytical and communication skills, keen on bringing measurable commercial results by translating business requirements into data-driven solutions.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Business Analysis
    Data Entry
    Customer Discovery
    Marketing Strategy
    Database Management
    Marketing
    Customer Experience
    Research & Strategy
    Business Writing
    Market Research
    Competitive Analysis
    Data Analysis
    Market Analysis
    Audience Segmentation & Targeting
  • US$20 hourly

    • 5.0/5
    • (2 jobs)
    3+ years of experience in Data Analytics, Online Consumer Business and Market Research. Master's degree in Behavioural Economics at Sorbonne. Finished online Digital Marketing Course. Toolset: Tableau, Power BI, Qualtrics, Canva, Mailchimp, Excel, JIRA, Power Point.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    UX Research
    Quantitative Analysis
    Product Management
    Qualitative Research
    Market Research
    Consumer Research
    Tableau
    Social Media Management
  • US$10 hourly

    • 5.0/5
    • (20 jobs)
    Thank you for taking the time to review my profile, and I am eager to meet and exceed your expectations. With over a decade of hands-on experience in customer service and dispute resolution, including my tenure at Vodafone, where I honed my skills in customer relationship management and resolving conflicts, I am well-prepared to deliver outstanding service and ensure customer satisfaction. Having navigated through multiple operating systems and platforms, I possess the agility to quickly grasp your product/service offerings and efficiently assist your customers. Additionally, my background in marketing and business analysis, coupled with my involvement in numerous customer insight analysis projects, has equipped me with a keen understanding of customer needs and preferences. My experience at Earn2Trade, a financial service company, has further deepened my understanding of financial markets, enabling me to provide tailored support and assistance to clients in this niche. I am confident that my extensive background in customer service and dispute resolution will make me a valuable asset to your team. Thank you for considering my application, and I look forward to the opportunity to contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Content SEO
    Content Writing
    Account Management
    Customer Support Plugin
    English
    Arabic
    Direct Marketing
    Business Writing
  • US$80 hourly

    • 5.0/5
    • (7 jobs)
    I thrive on challenges – whether it's solving marketing dilemmas, addressing customer concerns, or navigating competitive hurdles. With over 14 years of experience in marketing and advertising spanning Asia, Africa, and North America, I bring a wealth of expertise to the table. My passion lies in crafting tailored strategies that forge genuine connections between brands and their audience. Armed with an MBA in Marketing, I've collaborated with industry giants like Ogilvy & Mather and managed projects for renowned brands such as Vodafone, Fox Crime, and Mercedes-Benz. Yet, I'm equally at home working with startups like Pamoja and Private Label Masters, leveraging my diverse background to deliver innovative solutions. From effective brand storytelling to dynamic social media marketing, I relish every opportunity to dive deep into analytics and deliver results that exceed expectations. I am a committed professional who loves people and brands; and drives both to achieve their goals successfully, at all stages of the marketing funnel. Let's collaborate to conquer your marketing challenges and achieve unparalleled success together.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Competitive Analysis
    Instagram
    Digital Marketing Strategy
    Social Media Content Creation
    Branding
    Digital Strategy
    Content Strategy
    Content Writing
    Market Research
    Social Media Marketing Strategy
    Content Management
    Presentation Design
    Marketing Strategy
    Influencer Marketing
    Growth Strategy
  • US$20 hourly

    • 5.0/5
    • (7 jobs)
    Are you looking for a RELIABLE, DETAIL-ORIENTED translator who can assure ACCURACY for your texts? My expertise includes but is not limited to: - Researching, compiling data - Writing blog content, website, social network - English-Vietnamese Translation, Localization, Transcription, Voice-Over and Proofreading/Editing - Vietnamese-English Translation, Localization, Transcription, Voice-Over and Proofreading/Editing - Copywriting / SEO Content Creation in English and Vietnamese. - SEO Localization in English and Vietnamese - SEO Keyword Research - Customer Service - Virtual Assistant I am a happy and upbeat youth, I treasure my living journey. I am looking forward to having you - the future clients - in my wonderful Upwork journey. I choose to be committed, professional and sincere with you and the work I am assigned to. I believe that commitment to quality helps to meet the high-quality standards and save our time. What you can expect more from me: a problem solver and an independent worker, outstanding customer & client service, listening to clients & customers’ requests, being reachable at all times during the committed online time. My working hours are flexible and I do not mind working on clients' preferred schedules. Writing samples and customer service reviews are available upon your request.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Writing
    Communication Skills
    Time Management
    Multiple Email Account Management
    Voice-Over
    Interpersonal Skills
    Active Listening
    Problem Resolution
    Selling
    Lead Nurturing
    Vietnamese
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