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Rating is 4.6 out of 5.
4.6/5
based on 878 client reviews
  • US$50 hourly

    • 5.0/5
    • (108 jobs)
    Are you struggling with low Conversion Rates and Customer Retention in your e-commerce business? Is your Email Marketing Strategy falling short of expectations? No need to worry because I specialize in solving these specific challenges for e-commerce stores. Here's what I can do for you: 📈**Email Marketing Strategy** I develop a robust email marketing strategy that includes creating a comprehensive email marketing plan, providing recommendations for discounting strategies, implementing upsell strategies to enhance customer lifetime value, conducting A/B testing, and setting up automation sequences (flows). 📚**List Segmentation and Campaigns** I use powerful list segmentation and predictive analytics to create highly profitable campaigns. By analyzing user behavior, website interactions, product performance, and specific segment characteristics, I develop effective email campaigns that maximize ROI. I provide a customized editorial **Campaign Calendar** to coordinate your future Email campaigns. This calendar is easily accessible, allowing you to check the scheduled campaigns and their corresponding send dates, providing you with flexibility and transparency. 🚀**Automation (Flows)** Using metrics, I gain insights into your customers' purchase journeys and create relevant automated flows that drive their next purchases. I implement highly profitable flows, including welcome series, abandoned shopping carts, post-purchase follow-ups, and more. 🎨**Email Design** I leverage the latest trends and technologies to design captivating and highly effective emails. My approach helps your brand stand out in customers' inboxes and achieve your desired business results. 📝**Email Copywriting** I create compelling messaging that converts and is tailored to your target customers. With my assistance, you can effectively reach customers with the right messaging on their preferred channels. ✔️**Performance Reporting** I provide you with detailed insights into your ongoing email performance. These reports cover important metrics such as open rates, click rates, conversion rates, and orders, among others. By analyzing these reports, you can identify areas for improvement and make data-driven decisions. 🤓**Ongoing Optimization** My job doesn't end once automation and campaigns are set up. I analyze your strategy, setup, and metrics using data-driven methods to identify opportunities for optimization. Through A/B testing for emails, I aim to maximize conversions and increase ROI. Achieve stability and long-term growth with the services listed above. Impressive stats: up to 63% open rate, 4.3% click rate, 1.2% conversion rate, and 30.2% revenue from email and SMS. Are you ready to take your email marketing to the next level? Book a free consultation with me and discover how I can help boost your growth!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email Deliverability
    Content Writing
    Customer Retention
    SMS
    Shopify
    Copywriting
    Email Marketing Strategy
    Audience Segmentation & Targeting
    Email Automation
    Marketing Strategy
    Email Design
    Email Campaign Setup
    Klaviyo
    Email Marketing
  • US$50 hourly

    • 5.0/5
    • (19 jobs)
    ✅ 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗘𝗗 𝗗𝗜𝗚𝗜𝗧𝗔𝗟 𝗠𝗔𝗥𝗞𝗘𝗧𝗜𝗡𝗚 𝗦𝗧𝗥𝗔𝗧𝗘𝗚𝗜𝗦𝗧 ✅ 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 & 𝗞𝗟𝗔𝗩𝗜𝗬𝗢 𝗩𝗜𝗥𝗧𝗨𝗢𝗦𝗢 ✅ 𝗔 𝗛𝗢𝗟𝗜𝗦𝗧𝗜𝗖 𝗩𝗜𝗦𝗜𝗢𝗡 𝗙𝗢𝗥 𝗗𝗜𝗚𝗜𝗧𝗔𝗟 𝗣𝗥𝗢𝗪𝗘𝗦𝗦 Walking Beside Titans: In the dynamic realm of digital marketing, I've collaborated with high 7 & 8-figure brands, pioneering strategies that have exponentially elevated their digital footprint. A testament to my expertise, I've unlocked an impressive $15MM in revenue via targeted email and SMS campaigns and steered meta campaigns boasting budgets upwards of $2MM. The Tapestry of Digital Glory: True digital success is a symphony of interconnected tactics. Be it the intricate weave of SEO, the captivating drama of paid media, or the structural art of Shopify, I bring a maestro’s touch, discreetly amplified by a team of experts resonating in harmony. 🌌 𝗦𝗘𝗢 - Dominating the Digital Stage: More than just making an appearance, it's about commanding the spotlight. My SEO strategies don’t just secure a position; they make a statement, ensuring your brand's resonance. 🎲 Paid Media - Precision in Every Pixel: Each click, every view is a whispered promise of potential. My campaigns ensure that your message is not just seen, but felt, making every impression count. 🔧 Shopify - Crafting Digital Experiences: An online store is more than a platform; it's a journey. I meticulously curate Shopify experiences, ensuring each visitor is taken on a memorable voyage. ✉️ Klaviyo - Crafting Narratives Beyond The Inbox: Emails are more than just messages; they're moments in a customer's journey. Harnessing Klaviyo's prowess, I design communications that don't just retain but resonate, fostering bonds that mature from mere transactions to lifelong loyalty. Your brand isn't just a name; it's an evolving story, a growing legacy. Let's amplify its echo together, ensuring that its narrative is not only heard but celebrated across the vast digital realm. Let’s craft a journey that's not just remembered, but revered.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Digital Marketing Management
    Marketing
    Email Deliverability
    Email Automation
    Email Design
    Email List
    Email
    Shopify
    Shopify Plus
    Digital Marketing
    Customer Retention Strategy
    Customer Retention
    Klaviyo
    Digital Marketing Strategy
    Email Marketing
  • US$35 hourly

    • 4.6/5
    • (40 jobs)
    Hey there! I am a certified HubSpot expert and developer who can help you implement and optimize your HubSpot system for your specific marketing, sales, and customer success goals. Here's how I approach my projects: ➤ First, I dive deep into your processes and use cases to understand your unique needs. ➤ Then, I create visual process maps from a HubSpot implementation perspective - outlining HubSpot properties, email workflows, utility workflows, marketing funnels, HubSpot custom reports, etc. ➤ Next, I help your teams adopt HubSpot through customized training sessions for marketing, sales, and CXO roles. ➤ As a HubSpot expert, I oversee everything and keep looking into data to find opportunities for further optimization. I've enjoyed working with companies of various sizes and industries, including B2B SaaS, finance, advertising and marketing, real estate, information services, fashion, agriculture, and more. Here are some of my achievements in the 2022-23 period: 🏆 Completed over 300 end-to-end implementations for HubSpot Marketing Hub, Sales Hub, and Service Hub. 🏆 Worked with companies ranging from 10,000+ employees to 20-100, 100-500, and 500+ employees. Getting an understanding of the nature of work and requests at scale has helped me develop my skill set tremendously. 🏆 Migrated over 50 companies from platforms such as Marketo, Pardot, Salesforce, ActiveCampaign, and Zoho to HubSpot. 🏆 Developed intelligent marketing attribution, lead routing, situational marketing nurtures, and pipeline designs with input/exit criteria. 🏆 Created over 500 dashboards tailored to job roles, including VP of Sales (performance and revenue), VP of Marketing (performance and revenue), COO (revenue attribution), and CEO (business pulse). 🏆 Conducted over 200 strategic audits of HubSpot systems. I've been fortunate to work with wonderful people over the last few years, and this is what they say about me: 🗣 We initially contracted with Anushree as a HubSpot expert to support our transition from Salesforce to HubSpot. The transition went so well and they provided such great strategic support (in addition to tactical) that we enlisted her to expand our HubSpot footprint with Sales Hub, CS Hub, and Operations Hub. - CMO, B2B SaaS company (joined when they were 35 people, currently 200+ people) 🗣 Our specific division was new to HubSpot and is using it for learner enrolment for training so the use case was fairly specialized. Anushree is a HubSpot specialist and was able to develop user flow journeys and implement solutions to address our business needs. Our work is time sensitive and we receive quick replies and high-quality work. We also appreciate their question and recommendations which often lead to better solutions. - Marketing Director, Publishing company (10,000+) On a day-to-day basis, I provide a range of services, including: ✅ Marketing Hub Implementation ✅ Sales Hub implementation ✅ Service Hub Implementation ✅ Custom object creation and implementation ✅ Email template design and development ✅ CRO-powered Landing page design and development ✅ CRO powered Website & Blog design and development ✅ HubSpot custom reporting ✅ HubSpot workflows ✅ HubSpot email marketing nurtures & engine development If you're looking for HubSpot help, let's connect and see if I can work on your project and show my expertise to provide you with results that will definitely meet your expectations!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Salesforce
    CRM Software
    Marketing Automation Strategy
    CRM Automation
    Sales Analytics
    Customer Relationship Management
    SEO Audit
    PPC Campaign Setup & Management
    CMS Development
    Email Automation
    Email Marketing
    Marketing Automation
    HubSpot
  • US$20 hourly

    • 4.1/5
    • (72 jobs)
    ⭐️⭐️⭐️⭐️⭐️ I am your 𝐂𝐋𝐈𝐂𝐊𝐅𝐔𝐍𝐍𝐄𝐋𝐒 𝐒𝐔𝐏𝐄𝐑𝐒𝐓𝐀𝐑 ⭐️⭐️⭐️⭐️⭐️ I don't promise great results – I deliver them. You’re a business owner who’s likely been burned before. A digital marketer over-promised a sales funnel, landing page, or website and under-delivered. And guess what? They *still* got paid while you were left with an unusable (probably ugly) and poorly functioning asset. Well, because I’ve worked with 100s of clients who’ve come to me after a terrible experience. If you’re looking for the best ClickFunnels freelancer on Upwork who has mastered tightly engineered websites and landing pages that make a great first impression and convert like wildfire…then stop looking right now. It’s about your financial freedom, your family’s quality of life, and your legacy. MONEY-BACK GUARANTEE Unlike 99% of freelancers who disappear after getting paid… I stand by my work with an iron-clad guarantee that’s unheard of in my industry: If you’re not happy, I’m not happy. If, for any reason whatsoever, you’re not 100% happy with the sales funnel or website I create for you, I’ll give you all your money back. Client words for me:- ⭐️⭐️⭐️⭐️⭐️ "Great job and excellent work ethics. Will use again on further projects." ⭐️⭐️⭐️⭐️⭐️ "Great guy, I encourage anyone to work with Akash on your next website design project. Great design sense, amicable, and easy to work with." ⭐️⭐️⭐️⭐️⭐️ "Akash went above and beyond on our funnel. Thanks so much! Looking to hire him again." ⭐️⭐️⭐️⭐️⭐️ "It was a pleasure to work with Akash. He delivered quality code, adhered to our deadline, and communicated excellently. I highly recommend him." ⭐️⭐️⭐️⭐️⭐️ "Good and reliable freelancer! Akash delivered good work on this project and I enjoyed working with him." ⭐️⭐️⭐️⭐️⭐️ Akash is very attentive and hard working. I highly recommend trying him out for web development and design" ⭐️⭐️⭐️⭐️⭐️ "Akash is a great professional. We're glad we've found him, and look forward to working with him again in the future =)" and More..........!!!! MY PROFICIENCY:- - Clickfunnels Integration with Convertkit, Automation tools - Graphical UI Designer: web UI design, mobile UI design, sketch, photoshop, illustrator – CSS Frameworks: Bootstrap, UIkit, Foundation, etc. – CSS Preprocessors: Less, SASS, SCSS, Stylus. – Clickfunnel Integration with Third-party APIs - Funnels Designing with Custom Coding - API integration, WordPress Customization, Shopify Store building You can only make such a guarantee when you have supreme confidence you can deliver. And I’m extremely confident when you allow me to build your website or sales funnel, I’ll over-deliver. Best case: You get the website or sales funnel of your dreams. Worst case: I give you all of your money back if I fail to perform. EVERYDAY UPWORK CLIENTS SEND ME INVITES (WILL YOURS STAND OUT?) So I’ve got one final question for you since you’ve made it this far: Are you ready to finally have a revenue-generating asset that converts browsers into buyers 24/7? Where you wake up to qualified leads every day? Where you differentiate yourself above the competition? And best of all… Where your digital presence matches the value of your brand, product, and service… Showcasing a level of authority that doesn’t make you another option that goes in the “meh” pile but the *only* option your prospect chooses — and is willing to pay top dollar? If you said “YES” to any of these — don’t wait one more second and message me now. (The #1 regret of clients who work with me is they wished they’d started sooner as they missed out on profit for years.) I look forward to earning your business! P.S. If you want cheap, you’ve come to the wrong place. When it comes to your business, cheap *never* works long-term and will end up doing more harm than good. But if you’re wanting to finally get this right and create the digital presence for your brand, product, or service you’ve dreamt of…I’m your guy. [keywords: wordpress design, wordpress development, Elementor clickfunnels, sales funnels, landing pages, ]
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Leadpages
    Bootstrap
    ClickFunnels
    PSD to HTML
    Sales Funnel Builder
    Graphic Design
    WordPress
    Shopify
    HTML5
    Elementor
    Webflow
    CSS
    Landing Page
  • US$165 hourly

    • 5.0/5
    • (33 jobs)
    𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗢𝘃𝗲𝗿 $30 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 𝗶𝗻 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗔𝗱 𝗦𝗽𝗲𝗻𝗱 𝘄𝗶𝘁𝗵 𝗮 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗔𝗱𝘀 𝗮𝗻𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗔𝗱𝘀 I have worked in digital marketing and eCommerce for over 18 years. I handle big advertising budgets, more than $30 million every year. I work with lots of brands and use platforms like Google Ads and Facebook Ads. I won a big award in 2023 for my work in online retail advertising. 𝗠𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝗻𝗱 𝗥𝗮𝘁𝗲𝘀: 𝟭. Top 1% of experts at Google Ads, Facebook Ads, Instagram, Amazon PPC, and others. 𝟮. I charge a set monthly fee for each platform. It starts at $1,500 for budgets up to $10K a month. 𝟯. I do a lot for this fee: audit your current ads, research, build a plan, optimize your ads on an ongoing basis, give advice on your website and landing pages, and report twice a month. 𝟰. I don't work for a share of the profits. 𝟱. I love working with paid ads, especially Facebook Ads and Google Ads, because I can see clear results. I start by understanding what success means for you and then make a plan based on your goals. I work with all sizes of businesses and manage budgets from $1K to $300K a month. I'm careful with money, test different things, focus on what works, and help your business grow. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗬𝗼𝗨𝗿 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗘𝘅𝗽𝗲𝗿𝘁 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗔𝗱𝘀 𝗮𝗻𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗔𝗱𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀? 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗠𝗲. Let's make sure your online marketing is really effective with the best Facebook Ads and Google Ads methods. Other Platforms I'm experience in: Amazon ads, Walmart ads / Walmart PPC, Instacart ads, Criteo ads, Pinterest ads, LinkedIn ads, X ads / Twitter ads, Walmart Connect, Kroger ads
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Consumer Goods
    B2C Marketing
    Web Analytics
    Mobile Marketing
    Customer Retention
    Facebook Audience Network
    Google Ads Account Management
    Pay Per Click Advertising
    Social Media Advertising
    Google Ads
    Facebook Advertising
    Facebook Ads Manager
    Facebook Ad Campaign
    Digital Marketing
    Media Buying
    Display Ad
    Lead Generation
    Marketing Strategy
    Social Media Marketing
    Search Engine Marketing
  • US$30 hourly

    • 5.0/5
    • (12 jobs)
    Hi, my name is Loverlie Greicee and I am a freelancer from the Philippines. The highlight of my career is mainly in the BPO (Business Process Outsourcing) industry as an Operations Head, Service Delivery Leader, Customer service, and sales associate with local and international companies with footprints globally. I have more than 16 years of experience in different fields (eCommerce, sales, customer service, Telco, and property management). I have supported and managed several business campaigns/projects from end to end. This includes building a team (recruiting and interviewing), creating SOPs and processes, reviewing performance and identifying training needs and for either technical or soft skills, honing and developing team members, collaborating with enabling groups such as HR, Quality, Training, Admin, and IT. I have experience using different tools and apps based on what the client requirement (e.g. zendesk, LiveChat, Intercom, Notion, Trello, Asana, ClickUp, Slack, Audiogram) When it comes to new tools on project management, knowledge-based, and CRMs, I am a fast learner who is passionate to learn the ins and outs while keeping an eye on process improvement. I have exposure to a wide range of high-level tasks related to Operations management. Even I am part of the senior leadership team, I still roll up my sleeves to get the work done and continuously engage with my team members. As a point of contact for Operations, my responsibilities encompass managing and coordinating multiple projects for different clients while ensuring company profitability, employee engagement, and people development. I help business owners manage the day to day operations, embedding the right culture within the team, creating processes, and proactively providing insights that may be valuable to the business and its employees or the customers. My background along with my core values and ability to learn quickly and efficiently will enable me to be a valuable part of your company. While I have worked for several organizations from the past, I also considered myself as a steward of my client's business, I put my mind and heart into what I do and go above and beyond to ensure that I'll be able to support, manage and fulfill the role assigned to me. I am always open to new ventures and am constantly looking for uplifting, self-developing, driven people to work with. I live by the mantra: Sleep with A Dream, Wake up with a Purpose. I look forward to working with you and your team.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Business Operations
    Customer Retention
    Leadership Skills
    Program Management
    Employee Engagement
    Market Research
    Data Analysis
    Research & Strategy
    Coaching Session
    People Management
    Project Management
    Decision Making
    Process Improvement
    Content Creation
    Recruiting
    Online Chat Support
  • US$35 hourly

    • 5.0/5
    • (32 jobs)
    Hey there! Looking for that extra boost in DTC and e-commerce email marketing? I'm Gabriel, and I've been paving the way for success for brands like yours for the past five years. In today's world, it's all about speaking your customers' language. I whip up email marketing magic that doesn’t just talk — they engage, connect, and open the doors of conversions. Imagine your business raking in over $750K in sales within six months. This is the reality I've helped create for six small and mid-sized businesses, catapulting them into new heights of success. Need a boost in sales and some audience love? Here's how I can pitch in: 🚀 Flow Automation Strategy & Set Up (Abandoned Cart, Browse Abandonment, Post Purchase, Win Back, Welcome) 🎨 Eye-catching and mobile-friendly Email Design 🔍 Exhaustive Email Audit 🎯 Personalized, Result-oriented Email Strategy 🧪 Scientific A/B Test Implementation 🎯 Granular Segmentation for Tailored Messaging 💌 Captivating Email Newsletters and Promos 🎉 Innovative Holiday Campaigns (Black Friday, Cyber Monday, Christmas, and more) 📊 Comprehensive Campaign Management and Optimization Platforms I have used: Klaviyo, Sendlane, ActiveCampaign, Campaign Monitor, Mailchimp, Mailerlite, Substack My game plan? Understand your audience like nobody's business. Every message will hit the bullseye every time. My knack for building a superfan base for your brand will jack up your Customer Lifetime Value (CLTV) and Average Order Value (AOV) to new highs. Too many brands underplay their email potential — you won't be one of them. If you are ready to relate, resonate, and sell more, then drop me a line — let's work together!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Mailchimp
    Audience Segmentation
    Customer Retention
    Copywriting
    Campaign Monitor
    Campaign Copywriting
    ActiveCampaign
    Email Copywriting
    Klaviyo
    Email Campaign Setup
    Email Marketing Strategy
    Email Campaign
    Email Automation
    Email Marketing
    Audience Segmentation & Targeting
  • US$50 hourly

    • 5.0/5
    • (5 jobs)
    Is your business struggling with: 👎 Unfocused marketing strategies? 👎 Stagnant growth and low customer retention? 👎 Poor team coordination and messy processes? I'm Marta, and I'm here to change that 🪄✨ With nearly a decade of experience driving results for startups, scaleups, and established brands, I specialise in developing and executing marketing strategies that not only solve these challenges but also elevate your business to new heights. WHY WORK WITH ME? Proven successes: 🏆 Finalist in the "Rebrand" category at the 2023 Prolific North Creative Awards (EvenGreener), 🏆 Managed successful system migrations (EvenGreener & GetComposting), 🏆 Delivered an 87% YOY revenue increase post-migration (EvenGreener), 🏆 Boosted on-site product reviews by 2,300% (GetComposting), 🏆 Achieved a 300% YOY increase in email sales (EvenGreener), 🏆 Improved social engagement by 166% (Sweek). Expertise you can trust: 📚 Nearly 10 years of digital marketing experience, 🌐 Certified in Web Development (HTML, CSS, and JavaScript), 👩‍🎓 First-Class in a B.Sc. in International Business & Management. And... my clients love working with me: 💬 "Excellent. Really helpful and brilliant in her field. Marta has helped get my business running." 💬 "Marta is a marketing powerhouse! (...) She has revolutionised our marketing efforts." Ready to solve your marketing challenges? Contact me today or visit martapalczewska.com to learn more about how I can help your business succeed ☕️
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Growth Hacking
    Rebranding
    Conversion Rate Optimization
    Ecommerce Marketing Consultation
    Ecommerce Management Consultation
    Ecommerce Marketing
    Website Maintenance
    Website Audit
    Shopify Plus
    Email Marketing
    Social Media Advertising
    Customer Experience
    Digital Marketing
    Branding
    Digital Strategy
  • US$29 hourly

    • 5.0/5
    • (30 jobs)
    𝐈 𝐏𝐑𝐎𝐕𝐈𝐃𝐄 𝐂𝐔𝐒𝐓𝐎𝐌𝐈𝐙𝐄𝐃 𝐄𝐌𝐀𝐈𝐋 𝐌𝐀𝐑𝐊𝐄𝐓𝐈𝐍𝐆 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐅𝐎𝐑 𝐕𝐀𝐑𝐈𝐎𝐔𝐒 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒𝐄𝐒. 𝐈 𝐏𝐑𝐎𝐕𝐈𝐃𝐄 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐓𝐀𝐈𝐋𝐎𝐑𝐄𝐃 𝐅𝐎𝐑 𝐘𝐎𝐔𝐑 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒. MY APPROACH IS: 𝐚𝐮𝐝𝐢𝐭-𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧-𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧. 𝐀𝐬𝐤 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟: 𝐡𝐨𝐰 𝐦𝐚𝐧𝐲 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐝𝐨𝐥𝐥𝐚𝐫𝐬 𝐚𝐫𝐞 𝐰𝐚𝐬𝐭𝐞𝐝 𝐰𝐡𝐢𝐥𝐞 𝐮𝐬𝐢𝐧𝐠 𝐠𝐞𝐧𝐞𝐫𝐢𝐜 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐨𝐧 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬 𝐭𝐡𝐚𝐭 𝐝𝐨 𝐧𝐨𝐭 𝐟𝐢𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝟏𝟎𝟎%? Marketing strategy made for your business seems to be the answer to that question, but it is perceived as vague, abstract and takes too long to create. 𝐌𝐲 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐢𝐬 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭. 𝐈𝐭 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐬 𝐬𝐭𝐚𝐫𝐭𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐟𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥𝐬 𝐨𝐟 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚𝐧 𝐚𝐠𝐢𝐥𝐞, 𝐢𝐭𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐚𝐧𝐝 𝐜𝐨𝐧𝐜𝐫𝐞𝐭𝐞 𝐰𝐚𝐲. 𝐓𝐡𝐚𝐭 𝐡𝐞𝐥𝐩𝐬 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐚 𝐭𝐡𝐨𝐫𝐨𝐮𝐠𝐡 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧 𝐰𝐡𝐞𝐫𝐞 𝐧𝐞𝐞𝐝𝐞𝐝. 𝐏𝐥𝐚𝐧 𝐚𝐡𝐞𝐚𝐝 𝐚𝐥𝐥 𝐭𝐚𝐜𝐭𝐢𝐜𝐬, 𝐫𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬, 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧 𝐨𝐧 𝐚𝐥𝐥 𝐬𝐭𝐚𝐠𝐞𝐬. That creates an invaluable asset that stays with the business, saves investments and gets the job done. It also prevents making the same mistakes over and over again. 𝐂𝐨𝐦𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐈𝐓 𝐛𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐦𝐲 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐛𝐫𝐢𝐧𝐠𝐬 𝐚𝐥𝐥 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐟𝐫𝐨𝐦 𝐢𝐭: - robust audit and solution generation - project management skills to meet deadlines - project estimation - execution done in sprints (agile methodology) - honesty and transparency of an execution I gained strategizing experience with such international companies as Xerox and Microsoft. He helped several small software development and product businesses to sell across the US and Europe. 𝐀𝐬 𝐚𝐧 𝐞𝐦𝐚𝐢𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥: 🔹Expertise working with ActiveCampaign, Customer.io, SendGrid, Acoustic, HubSpot, Marketo, Marketing Cloud, MailChimp, MailGun, Reply.io, MailShake, Lemlist, Zapier, Pipedrive, Salesforce, etc. 🔹Knowing HTML, CSS, JS and Photoshop 🔹Familiarity with current email campaigns' best practices e.g. CAN-SPAM Act, GDPR, opt-in opt-out mechanisms, unsubscribe, etc. 🔹Ability to maintain high email deliverability rates by implementing various techniques, such as DKIM, SPF, and DMARC. 🔹Experience sending large-scale campaigns of over 500k emails 🔹Outstanding communication and collaboration skills to work effectively with any team 𝐀𝐥𝐥 𝐨𝐟 𝐭𝐡𝐚𝐭 𝐡𝐞𝐥𝐩𝐬 𝐦𝐞 𝐭𝐨 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐨𝐧 𝐭𝐢𝐦𝐞 𝐚𝐧𝐝 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐚 𝐡𝐢𝐠𝐡 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐭𝐡𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Automation
    B2B Marketing
    Social Media Marketing
    Email Deliverability
    Email Marketing
    Zapier
    Lead Generation
    Lead Nurturing
    Email Marketing Strategy
    Email Campaign Setup
    Salesforce CRM
    Campaign Management
  • US$28 hourly

    • 3.6/5
    • (55 jobs)
    Hi 👋 I'm Sameer Top 3% of Upwork - Top Rated Plus With over five years of experience across the spectrum of email marketing programs, I've helped several brands build detailed and customized customer journeys that convert. From complex projects with hundreds of SKUs to small businesses launching their brand, I know email marketing platforms inside and out to build the perfect email marketing ecosystem. Key highlights a) Klaviyo Product Certified b) Implemented email strategy for 25+ clients c) Generated $100+ Mn revenue with flows and campaigns d) Expertise in a broad set of tools and processes
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Search Engine Marketing
    Email Marketing
    Social Media Marketing
    Marketing
    Digital Marketing
    Email Deliverability
    Content Writing
    Marketing Automation
  • US$50 hourly

    • 5.0/5
    • (10 jobs)
    Hey there, my name is Joseph and I write income-generating emails for e-commerce brands. This includes businesses in the following spaces: Telehealth, e-learning, publishing, skincare, beauty, health, tech, and pets, to name a few. I’ve dedicated time, energy, and resources to sharpening my craft so my done-for-you service can make a positive impact on your business. Copywriting and email marketing are skills that I’ve honed in so I can help your business make fruitful profits. Here’s what clients have to say about working with me: “Joseph is fantastic to work with. He’s written amazing long and short copy for many of our clients. He gets it fast and with little direction can whip up something that converts. I highly recommend him!” - Vince M. "Working with Joe was truly a pleasure! He helped me manage several Klaviyo accounts, including a wide range of ecom brands. He was in charge of everything from planning the campaign calendar, writing the email copy, and turning it into a campaign within Klaviyo. One of the best things was he didn't need too much management, he was very much a self-starter that delivered the work ahead of time. Would definitely recommend working with him if you’re a brand or agency owner!" - Nick F. Reach out and let’s see if we’re a good fit!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Consumer Goods
    Email Deliverability
    English
    Writing
    Shopify
    A/B Testing
    Copywriting
    Klaviyo
    Marketing Automation
    Email Marketing Strategy
    Email Copywriting
    Email Campaign Setup
    Email Automation
    Email Marketing
  • US$15 hourly

    • 4.9/5
    • (45 jobs)
    Hi! I’m Kristine, a young professional born and raised in the Philippines. I have over 11 years of experience in the BPO Industry. With my 11 years of solid experience doing sales, cold calling, customer service, research, telemarketing, real estate, and admin tasks, I developed to become the mature, independent, professional, and successful individual that I am right now. The best way I introduce myself is I'm a Positive, Driven Optimistic, High Energy, and Multi-Passionate individual. These qualities emphasize my energy, personality, and drive to live life to the fullest and on my terms. I am a driven professional with a compelling vision, passion, and sharp business acumen to identify opportunities and take massive actions. The most interesting thing about me is that I am creative, versatile, and multi-skilled. I take pride in whatever I do and when I decide to do something I give my heart and soul to the goal or project. With all the achievements that I have achieved in life, I do it all within the highest ethical standards. My accomplishments wouldn't stop me from aspiring more so I can continuously stay on top of my ball game. I hope that as I reach the next level of success you'll be part of it as I would really want to be a part of your company's story let me know how we can make it happen. I am open to opportunities to partner with companies where I can give my best and learn new things at the same time. Gratitude is the Key to a Rich and Rewarding Life! It's my honor and privilege to meet you and I look forward to getting to know you! Feel free to send me an invite for an interview if you think my capabilities add value to your company.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    .NET Remoting
    Communications
    Customer Retention
    Inbound Inquiry
    Customer Relationship Management
    Direct Sales
    Technical Support
    Cold Calling
    Real Estate
    Sales
    Outbound Sales
    Customer Service
  • US$75 hourly

    • 4.9/5
    • (187 jobs)
    Top Rated Plus Contractor since 2018 🥇 15+ years of professional experience 🥇 100% Client Satisfaction Rate 🥇 500+ real stores built on Shopify in the last years 🥇 Shopify Expert and Partner 🥇 Award Winning eCommerce UI/UX 🥇 CRO Expert (My custom methodology guarantees a 20% increase in conversion rate, or I work for FREE) 🥇 8-9 figure brands Hey there, I’m Alex Ugodnikov, and if you’re reading this, you’re probably tired of hopping from freelancer to freelancer or agency to agency, hoping to find someone who can truly bring your Shopify vision to life. Let me show you why I’m your final stop. With over 15 years in the industry and a Top Rated Plus Contractor badge since 2018, my team and I have built and optimized over 400 Shopify stores. We maintain a 100% satisfaction rate, and I’m a proud Shopify Partner. My award-winning eCommerce UI/UX design skills speak for themselves. (I’d love to walk you through our portfolio when you have a moment.) I live and breathe “eCommerce Shopify” and have dedicated the last 15 years to perfecting my skills in this industry. Here’s the deal: The eCommerce world is fiercely competitive. Hiring a freelancer who doesn’t understand your business, lacks marketing experience, and just follows instructions won’t cut it anymore. Time is crucial. Speed matters. Design is everything. Visitors decide in seconds if they’ll buy from your store or move on. You need a team that thinks, executes, and delivers measurable results. My team and I have worked with startups and billion-dollar businesses, so we understand what it takes to succeed. Sure, you can find someone for $30 an hour, but that often comes with poor communication, slow progress, and financial loss. It also means x4 longer to get the work done and FREE extra stress for you to manage them. My custom Conversion Rate Optimization (CRO) methodology guarantees a 20% increase in conversion rates, or I work for free. Yes, you read that right. I’m confident in my process because it’s been proven time and again. So, if you’re ready to stop gambling with freelancers and want a reliable partner who delivers results, let’s talk. Hit that green button, and let’s see how we can make your Shopify store thrive.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Web Design
    Magento
    PHP
    Shopify Theme
    Conversion Rate Optimization
    Website Optimization
    Magento 2
    Shopify
    Shopify Templates
    Shopify Plus
    WordPress
  • US$80 hourly

    • 5.0/5
    • (251 jobs)
    Featured on ReallyGoodEmails.com, my client portfolio boasts names like booking.com, Microsoft, Bloomberg, Chevron Gas, Ted Baker, IKEA, JD Sports, and more. ***** Over 60 5-star reviews ***** ***** Over 4,000 hours worked on Upwork ***** ***** Over 200 Unique Clients on Upwork ***** ***** 99% Of Clients would recommend ***** With over a decade of experience, I am a seasoned UX Designer and developer, specializing in email. I possess extensive expertise in email strategy management, optimization techniques, and content creation. Utilizing a gulp.js framework/build developed over the past 12 months, I can code emails in half the time of a regular developer. Services I Provide: Email Design Email Development UX Consulting UI Design and Development (React.js) High Fi Prototyping (Framer X) Interactive Email Video in email (iPhone with fallback for others) Mailchimp Templates Mailchimp Survey/Poll Emails A/B Testing List Segmentation / Cleaning Marketing Strategy / Campaign Content Automation / Flows / Drip Campaigns Transactional RSS / Blog feed Emails My specialization lies in designing and developing responsive HTML email templates rigorously tested in Litmus across all clients and devices. I can establish workflows that drive conversions, A/B test, and optimize existing campaigns. As a Mailchimp expert, I create versatile and responsive templates (RSS/Manual/Poll, etc.). Fluent in HTML, CSS, and JS, I bring creativity and technical prowess to life using Sketch, Invision, Adobe InDesign, Photoshop, Illustrator, Dreamweaver, After Effects, Premier, and Lightroom. If you seek a freelancer with a creative flair and the technical ability to transform your ideas into reality, feel free to reach out. My work reflects a high level of visual accuracy and speed without compromising in other areas.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email Campaign Setup
    Email Template Development
    Customer Retention
    Email Marketing Strategy
    Front-End Development
    Mailchimp
    PSD to HTML
    HTML
    JavaScript
    Graphic Design
    Figma
    Sketch
    Mobile UI Design
    Email Marketing
  • US$125 hourly

    • 5.0/5
    • (8 jobs)
    I am a Business Consultant who owns a software development company. We specialize in Zoho and Salesforce platforms but are proficient in other applications such as AgencyBloc, ChamberMaster, and MemberClicks, to name a few. Our specialty is providing customized development and integrations to help build a platform to meet your specific needs. Businesses do not fit into predefined boxes. Your CRM and software shouldn't either. With my years of management, training, and sales experience, we not only develop your software but help you develop the sales and client retention processes to make it a success. I have the distinct ability to look at not only the challenges you are facing today but the needs you will have in the future to assure your database will grow with your business. I offer training for your staff to ensure consistency for your organization. I provide the utmost level of customer service and client satisfaction. I enjoy helping my client's businesses grow with intelligent automation that meets their needs. I look forward to serving you today.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Price & Quote Negotiation
    Salesforce CRM
    Business Applications Consultation
    Business Development
    Customer Service
    CRM Software
    Customer Relationship Management
    Training Design
    Business Consulting
    Customer Retention
    Business Management
    Sales Management
    Zoho CRM
  • US$25 hourly

    • 5.0/5
    • (3 jobs)
    I’m a Latin American Digital Marketing all-rounder with over 5 years of experience working across diverse industries, including SaaS, Fashion, Real Estate, Food, and more. Here’s what I do best: Email and SMS Marketing: Expert in crafting comprehensive and compelling campaigns with a focus on automation flows, subscriber growth, and designing effective pop-ups for data collection. Proficient with platforms like Klaviyo, Brevo, and ActiveCampaign. Social Media and Community Management: Experienced in the complete social media lifecycle, from content planning and creation to scheduling and engagement. I enjoy developing strategies that connect brands with their audiences, build strong relationships, and stay ahead of digital trends. Graphic Design: Skilled in creating impactful visuals that enhance brand presence, with proficiency in Adobe Photoshop, Illustrator, Premiere, and After Effects. Muay Thai enthusiast and beach lover.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    CSS 3
    HTML5
    Creative Strategy
    Content Creation
    Google Docs
    Microsoft Office
    ActiveCampaign
    Sendinblue
    Figma
    WordPress
    Elementor
    Canva
    Copywriting
    Drip Marketing
    Social Media Marketing
  • US$175 hourly

    • 5.0/5
    • (462 jobs)
    I'm a certified "HubSpoter" so to say, in addition to being Expert-Vetted Talent on Upwork (top 1% of talent), I love to help my clients navigate the ins and outs of HubSpot. I hold 28 different HubSpot certifications from complex workflow automations, to landing page designs, to email creation, and even account audits. I'm also an expert in migrating companies to HubSpot as well! I've helped onboard over 350+ companies ranging from 1MM to 20MM, so I know the quirks of working with both big and small business and understand that not every business is the same. I'm a top contributor to HubSpot's own community, so much so they even named me as a Community Champion! I hope you and I get to talk soon to talk about your current and future projects!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Digital Marketing Strategy
    Email Marketing
    Responsive Design
    HTML
    HubSpot
    WordPress
    Marketing Automation
    CSS
  • US$30 hourly

    • 4.8/5
    • (46 jobs)
    Are you looking for a Klaviyo Email Marketing expert to help you scale your eCommerce business and generate consistent revenue through highly effective email campaigns? Look no further! I specialize in designing, implementing, and optimizing high-converting email flows, sequences, and campaigns that bring real, measurable results. With years of experience working with Klaviyo, Shopify, and other leading email marketing platforms, I’ve helped numerous businesses improve their customer retention, increase their average order value (AOV), and maximize their return on investment (ROI). As a Top-Rated Plus Email Marketing Specialist, I understand how to create impactful email strategies that resonate with your audience. Whether you’re just starting out or looking to overhaul your current email marketing system, I can provide the expertise you need to drive conversions and boost long-term customer loyalty. My Services Include: ✔ Email Automation - Set up and optimize key flows like Abandoned Cart, Browse Abandonment, Post-Purchase, Welcome Series, and more to help you recapture lost revenue and engage customers. ✔ Campaign Management - I take a data-driven approach to running your email campaigns, ensuring each send is perfectly timed and tailored to the right audience for maximum results. ✔ Advanced Segmentation - Go beyond basic segmentation with dynamic, personalized messaging that speaks directly to your customers’ interests and behaviors. ✔ Email Strategy & Consulting - Unsure what to send, to whom, and when? I’ll create a clear, actionable email marketing strategy that aligns with your goals and maximizes engagement. ✔ Email & Template Design - Beautiful, mobile-friendly, and brand-aligned email templates that not only look good but also convert. ✔ Klaviyo Setup & Migration - Need help getting started or moving from another platform like Mailchimp? I’ll handle the entire setup and migration process to ensure a seamless transition. ✔ A/B Testing - I’ll help you test subject lines, content, and send times to refine your approach and continuously improve results. ✔ Holiday Campaigns - Capitalize on seasonal opportunities like Black Friday, Cyber Monday, and other key holidays with optimized email campaigns. ✔ Email Audits & Reviews - I’ll conduct a thorough audit of your current email marketing efforts, identifying areas for improvement and providing you with a step-by-step roadmap to enhance performance. I’ve worked with leading platforms like Shopify, WordPress, Magento, Postscript, and Attentive, helping brands create seamless omnichannel experiences that integrate email, SMS, and MMS to engage customers across multiple touchpoints. With my proven track record of generating over $1 million in revenue for clients on Upwork, you can be confident that I’ll help you achieve the same kind of outstanding results. My work has consistently received 5-star reviews for delivering on deadlines, providing responsive communication, and—most importantly—delivering ROI-driven email marketing solutions. Why Choose Me? ✔Proven Expertise: As a Klaviyo Silver Partner and certified email marketing expert, I’ve successfully managed over 150+ projects with a deep understanding of what works. ✔Full-Service Offering: From strategy development to execution and ongoing optimization, I handle all aspects of your email marketing. ✔Results-Oriented: My focus is always on delivering tangible, measurable results that align with your business objectives. ✔Transparent Communication: I’ll keep you informed every step of the way, ensuring no surprises or delays. Ready to get started? Click the "Hire Me" button, or send me a message to discuss your project today. Let’s talk about how I can help you increase your revenue, boost customer retention, and make the most of your email marketing efforts. Don’t wait—take the first step towards better email marketing and growing your business now!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email Copywriting
    Email Template Development
    Email Campaign Setup
    Klaviyo
    Email Marketing Strategy
    Mailchimp
    Email Automation
    ActiveCampaign
    Email Marketing Report
    Email & Newsletter
    Graphic Design
    Email Deliverability
    Email Campaign Optimization
    Email Marketing
  • US$175 hourly

    • 5.0/5
    • (225 jobs)
    **Top 1% TOP RATED PLUS** Hi, I’m Ross 😃. Thanks for checking me out! Do you have a project & want a headache-free experience? I’m your guy. You can hop on Zoom calls all day interviewing people crossing your fingers and hoping they are the “right” one OR you can skip all that and hire the best. I provide my clients with a true white-glove experience. When working with me you can expect me to overdeliver in value, communicate with you every step of the way, and be there when you need me. I’m an “always online” kind of guy so you can count on me at any time of the day. I pride myself on being very transparent, trustworthy, & dedicated. Let’s work together. I am fully skilled in the following; ✅Funnel building - I can build a sales, webinar, or lead magnet funnel for you from start to finish. ✅Email Marketing including MailChimp, Active Campaign, Klayvio, & Keap. ✅Graphic Design - Canva PRO designer ✅Advertising (Facebook, Instagram, Google Ads) ✅Copywriting - I can create high converting E-mails, sales pages, funnels, text message marketing. ✅Shopify - Let's build your dream store. ✅Team Building - Strategy & Planning. ✅Phone/Text Sales ✅Social Media marketing - I can create posts for FB and IG including stories, Youtube Thumbnails. I can also put together a campaign to increase your social media presence and grow your following. If you have any questions just ask :) I would love to work with you. If you need something done that is not listed above feel free to ask. I can probably do it. Unless it's to get your coffee for you because that I can't do. Client success 👇 ⭐⭐⭐⭐⭐ "Ross has done an amazing job with the launch of our new service, couldn't recommend him highly enough and will continue to use him for every other upcoming job. Thanks Ross" ----------------- ⭐⭐⭐⭐⭐ "Ross did exactly what I asked him to do. He did it well and got the job done quickly. The landing page looked amazing, the creative copy was great, and the email sequence and copy work great." ⭐⭐⭐⭐⭐ "Ross made my life very easy. It's nice to have access to pros like Ross here on Upwork. Definitely will hire him again. Thanks Ross!"
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email Marketing
    Advertising
    Copywriting
    Sales Copywriting
    Sales Strategy
    Digital Marketing Strategy
    Digital Marketing
    Marketing Automation
    Zapier
    ClickFunnels
  • US$10 hourly

    • 5.0/5
    • (32 jobs)
    I'm a Customer-Oriented person and take pride in helping people in different parts of the globe. I have gained expertise in Customer Service, Technical Support, and Credit Risk Management, in the country's top companies such as Smart Telecommunications and Allied Banking Corporation. I provide resolution to clients' concerns with urgency, whether inquiries, complaints, technical assistance, or billing disputes via phone, chat, or email. I do my own research, utilize different online tools, and coordinate with various technical support groups, both internal and external. Telesales is my top expertise. I do lead generation, cold and warm calls, email marketing campaigns, appointment setting, and up to the closing of deals. I also have very keen attention to detail, being a Senior Editor of Best Telephone Directories. I am overall in charge of final proofreading before the annual book pagination and release. I am familiar with different tools and applications such as Oracle, CSP, Jwalk, Avaya, Zoho, Auto Sales Dialer, Microsoft Dynamics CRM, Trello, Freshdesk, Monday.com, Less Annoying CRM, Kixie Dialer, Go HighLevel CRM, Pipedrive, Hubspot, Slack, Skype, Zoom, Google Meet, Wellness Living, Asana, Just Call.io, Calendly, Oncehub, Acuity, Ring Central, Zadarma, Ulinc, Waalaxy, GoLogIn, Calltools.io, Verizon One Talk, Close.io, Dialpad, Batch dialer, Air Call, Apollo, and Signal Hire. With more than 20 years of corporate and remote work experience, you can be assured that the job will be delivered promptly, with professionalism, and of top quality.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Telesales
    Online Chat Support
    Social Media Management
    Business Development
    Retail Sales Management
    Cold Calling
    Amazon
    Customer Service
    Appointment Setting
    Telemarketing
    Education
    Data Entry
    Lead Generation
  • US$150 hourly

    • 4.9/5
    • (26 jobs)
    Right now you're looking through all the freelancers trying to find the one that'll take your email marketing to the next level. Here's why I'm the guy for the job... - I exclusively work with businesses using Shopify + Klaviyo together, which allows me to be an expert with both platforms. - With 7+ years of ecommerce experience, I have a deep understanding of ecommerce as a whole, and how email should tie into the rest of your marketing efforts. - I work quickly and efficiently, so you won't have to wait months before you start seeing the results for your brand. - I purposefully only work with a handful of clients, so you'll get my full attention. Your business deserves someone that will take the time to learn every little detail so your emails come off as genuine and on-brand. - I regularly take new courses and talk with brand owners to stay up to date with the latest trends and strategies to stay ahead of the curve. - I'm on my laptop all day, so you'll never have to wait long for a reply. My background as an ecom business owner allows me to see the big picture for your brand. Your customers should have a smooth shopping experience, so I'll make sure your campaigns + flows have a consistent voice to match your website + social media presence. I can seamlessly implement email into your other sales channels, creating a revenue powerhouse. Business owners working with me start with their email+SMS revenue at only 0-5%, and that grows to 35% and higher once I start running their flows and campaigns. Allowing me to manage your email marketing will allow you to: - Get more returns from your paid advertising - Use email flows and campaigns to increase AOV and LTV of your customers - Direct new customers to your social media channels - Build long-lasting customer relationships - Use customer feedback to help launch new products - Have more free time to manage the other aspects of your business I will tailor the flows and campaigns to your industry, and work with you to get your brand voice just right. Not every company is the same, so let's add some personality to these customer touchpoints! With the right email system in place, you can see - Higher customer lifetime value - Improved open rates - More abandoned cart recoveries - Higher average order values - A closer customer/business relationship - Improved returns on your paid media spend - Increased traffic to your social media channels If it sounds like we'll be a good fit, let's talk about your brand strategy and how I can help! Just shoot me a message, and I'll get back to you shortly. Cheers, - Nick Flint
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email & Newsletter
    SMS
    Social Media Website
    Email Deliverability
    Social Media Marketing
    Email Marketing
    Email Copywriting
    Sales & Marketing
    Email Design
    Klaviyo
    Email Marketing Strategy
    Email Campaign Setup
  • US$145 hourly

    • 4.9/5
    • (327 jobs)
    Hi there! I'm Bradley Schnitzer. I help brands with sizable email lists multiply revenue by drafting and implementing solid email strategies. Tools of the trade include: 1. Campaigns 2. Automated sequences 3. Segmentation 4. SMS 5. Offer creation 6. Lead magnet/opt-in consulting Because here's the thing: If you don't have email automations in place, or if they aren't up to snuff... You're potentially leaving thousands, TENS of thousands, maybe HUNDREDS of thousands of dollars on the table. And you'll be forced to lean on lead gen for growth - burning money you could spend elsewhere. On the other hand, putting a few key email automations in place could multiply your revenue... meaning you can boost ROAS and cash flows, expand your margins, and SCALE your brand to new heights. Imagine what you could do with a few extra zeros on your monthly revenue... WITHOUT the extra work. I can help you do that - just shoot me a message/invite me to your project and I'd be happy to discuss how we can scale your business with email. Cheers, Bradley Schnitzer PS: Upwork's Terms of Service explicitly prohibits unpaid work. Please do not ask me to perform unpaid test pieces. I can share my writing samples, but I cannot create new ones at your request. PPS: Per Upwork's Terms of Service, all communications we have prior to having a contract together must be done through Upwork's messages or their audio/video chat software. Please do not ask me to communicate off-platform unless we have a contract. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email Marketing Strategy
    Content Writing
    Email Copywriting
    Web Content Development
    English
    Copywriting
    Creative Writing
    Search Engine Optimization
  • US$138 hourly

    • 5.0/5
    • (123 jobs)
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
    Call Center Management
  • US$90 hourly

    • 4.6/5
    • (32 jobs)
    🌶 Working 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲𝗹𝘆 with proven eCommerce brands selling at least $200k per month who are looking to add fuel to the fire with email marketing 🌶 𝗦𝗵𝗼𝗿𝘁 𝗩𝗲𝗿𝘀𝗶𝗼𝗻: Hey, I’m Matias Perelli, founder of Email Engineers. My A-team and I help brands scale their email revenue after other agencies or internal teams couldn’t. So if you have email flows that are barely moving the needle… Or need a revamp in your campaign strategy… Then I invite you to benefit from my 𝟰+ 𝘆𝗲𝗮𝗿𝘀 of experience, and over $𝟭𝟬𝗠 in email revenue insights to finally boost your sales and profit. 𝗦𝗼𝗺𝗲 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱 Here's what clients say about working with me: “Email Engineers have proven time and again that they are experts in that particular area” “We didn't feel we were really getting the most out of our Klaviyo subscription... so we needed some expert help to capitalize on Klaviyo and its capabilities…” …Your expertise was evident from the beginning… …For somebody who's very busy like I am, to not have to hold your hand the entire time is extremely valuable to me and to get the results that we've gotten is fantastic. “ “From the beginning, he obtained a clear picture of my company needs and expectations… I could go on and on about how wonderful my experience was with him.” Doug Brooks 𝘊𝘖𝘖 𝘢𝘵 𝘝𝘦𝘵𝘰 𝘗𝘳𝘰 𝘗𝘢𝘤 | 8-𝘍𝘪𝘨𝘶𝘳𝘦 𝘉𝘳𝘢𝘯𝘥 𝗠𝗼𝗿𝗲 “Those [campaigns] have generated millions of dollars ever since we started working” “… I was looking for a competent agency to take that over. All of our flows are optimized, emails are converting better and of course we have consistent campaigns now. It allows me to focus on running the team and what we're really good at which is the [front end] of the business. …These guys crush it.“ Louis 𝘍𝘰𝘶𝘯𝘥𝘦𝘳 𝘢𝘵 [𝘜𝘕𝘋𝘐𝘚𝘊𝘓𝘖𝘚𝘌𝘋] | 8-𝘍𝘪𝘨𝘶𝘳𝘦 𝘉𝘳𝘢𝘯𝘥 “𝗔 𝟮𝟬𝘅 𝗥𝗢𝗜…” “… when we look back at how much revenue has come through those flows versus what we invested to get it all setup, it’s like a 20x return on our investment. It was totally worth it. I would certainly recommend Matias and the team at Email Engineers. They are easy to work with, responsive, and smart. They know what to do to get the job done, and they get after it.“ Elliott Rader 𝘊𝘰𝘧𝘰𝘶𝘯𝘥𝘦𝘳 𝘰𝘧 𝘛𝘩𝘦 𝘎𝘍𝘉 𝗕𝘂𝘁 𝗜 𝗸𝗻𝗼𝘄 𝗽𝗿𝗲𝘁𝘁𝘆 𝘄𝗼𝗿𝗱𝘀 𝗮𝗿𝗲𝗻'𝘁 𝗲𝗻𝗼𝘂𝗴𝗵… 🤷‍♂️ Yes, they show that I care about the people and the brands I work with. But ultimately I want to get you 𝗿𝗲𝘀𝘂𝗹𝘁𝘀: 𝘼 𝘽𝙄𝙂, 𝙁𝘼𝙏 𝙍𝙊𝙄 💰 So far I've generated (way) over $10M for my clients: ➊ 8-Figure Beauty Brand ‣ Generated $511k within 91 days of implementing our advanced flows ➋ 7-Figure Store ‣ Increased email revenue by 425% in under 60 days ➌ 7-Figure Car-Parts Retailer (High-Ticket “Dropshipping” / Retailer) ‣ Added $89k per month with new flows. 27x ROI. ➍ 7-Figure Online Marketplace ‣ Took email revenue from 0 to 26% in 90 days ➎ 7-Figure Gifting Brand ‣ Boost in email sales from 20 to 30% in a month ➏ 8-Figure Technology Brand ‣ Improved the conversion rate of a welcome flow by 3x ➐ 7-Figure Luxury Clothing Brand ‣ Email now accounts for 60-70% of total brand revenue (from 40-50%) ➑ 7-Figure Electronic Retailer ‣ Increased email revenue by 301% in 30 days, generating $115 per month. ➒ 8-Figure Niche-Leading Brand ‣ Orchestrated a six figure launch. One email campaign generated over $141k in sales. 𝗛𝗲𝗿𝗲 𝗔𝗿𝗲 𝗧𝗵𝗲 𝗧𝘆𝗽𝗲 𝗢𝗳 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗪𝗲 𝗗𝗼 ‣ 𝘈𝘥𝘷𝘢𝘯𝘤𝘦𝘥 𝘍𝘭𝘰𝘸 𝘐𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯: Welcome Sequences, Cart Abandonment, Post-Purchase, Winback, Loyalty, VIP, Referral, Review Request, Order Delivered, Happy Birthday, Replenishment, and so on… ‣ 𝘊𝘢𝘮𝘱𝘢𝘪𝘨𝘯 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵: Squeezing the juice out of your email list to maximize sales, with an approach tailored to your brand. Segmented campaigns, re-engagement strategy, etc. ‣ 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘈𝘴𝘴𝘶𝘳𝘢𝘯𝘤𝘦: Making sure your emails land where the eyeballs are. KEY in 2024 and beyond. ‣ 𝘓𝘪𝘴𝘵 𝘎𝘳𝘰𝘸𝘵𝘩: Optimizing the way you’re growing your email & SMS lists. Includes A/B tests on copy, designs, offers, etc. ‣ 𝘈𝘶𝘥𝘪𝘵𝘴 & 𝘎𝘶𝘪𝘥𝘢𝘯𝘤𝘦: Not sure what you’re potential is? Or simply want to know the EXACT areas you’re leaving money on the table? We can create an action plan for you. 𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱? 𝗛𝗲𝗿𝗲 𝗔𝗿𝗲 𝗢𝘂𝗿 𝗡𝗲𝘅𝘁 𝗦𝘁𝗲𝗽𝘀: Click the green “Invite” or “Message” button and give me some quick background on where you’re at and where you want to go. – Matias Perelli "The Email Engineer" CEO of Email Engineers 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲 Industrial Engineer turned marketer. Had to learn email marketing in 2019 to keep my own store alive and ended up generating 50% of my revenue through Klaviyo. Now, 4 years later, I've learned multiple strategies and tactics by working with dozens and dozens of eCom businesses in different industries. You can also find me on Twitter and LinkedIn.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Email Communication
    Email & Newsletter
    SMS
    Consumer Segmentation
    Email Campaign Setup
    Email Copywriting
    Klaviyo
    Email Marketing Strategy
    Email Design
    Copywriting
    Email Marketing
  • US$75 hourly

    • 5.0/5
    • (202 jobs)
    CONSTANT CONTACT EMAIL MARKETING STRATEGIST – Leveraging 15+ years of experience Deeply accomplished Constant Contact email certified partner marketing professional with over 15 years of hands-on experience using Constant Contact software, underscored by a rich background in online strategic planning, marketing and human services administration. Skilled at connecting businesses with their target audiences, with a track record of completing 180 projects, leveraging strengths in understanding client objectives and translating them into impactful email campaigns. Proficient in Constant Contact email marketing, from strategy to implementation. Eager to apply a comprehensive background in psychology, writing, and marketing to strategize and execute effective email campaigns. Authorized to work in the US for any employer. Core Competencies Constant Contact Email {​​ Strategic Email Marketing Campaigns | Marketing Automation | Constant Contact | Customer Segmentation | Constant Contact Campaign Development | Graphic Design | Analytics & Reporting | Conversion Rate Optimization | Lead Generation | List Management | Personalization & Targeting | Marketing Funnel | Click-through Rate (CTR) | Email Design | Call-to-Action (CTA) Strategies | Retention Strategies | Marketing Strategy Development | Email Templates | Marketing KPIs | Subscriber Growth | Email Database Management
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Startup Company
    B2B Marketing
    Writing
    Wix
    Email Marketing
    Email Campaign Setup
    Campaign Management
    Constant Contact
    Lead Generation
  • US$75 hourly

    • 4.4/5
    • (39 jobs)
    I am a Digital Strategist by trade with over 20 years of experience working with startups to the Fortune 500. Please see some of my successes in my portfolio. What I do is generate leads for service oriented companies and demand for product/software driven companies. I do that by helping my clients build out and optimize their digital presence including Websites (primarily Wordpress), Social pages and profiles (Facebook, Instagram, Twitter, Pinterest, YouTube, Linkedin, etc.), Ecommerce (primarily Shopify and Woocommerce for sites and Amazon and Google Shopping). I have a team that helps me with content creation as well if that is something you need from video production to blog writing to social post writing. I also build marketing campaigns in all of the various digital channels from Social Media Advertising (Facebook/Instagram Ads, Twitter Ads, Linkedin Ads, Pinterest ads, etc) to Search Engines Advertising (Google/YouTube Ads and Bing Ads) and general online advertising (primarily Adroll). Lastly I track, optimize and report against the KPIs established at the beginning of the engagement. Let's talk to see if I am a good fit for what you need. Please invite me to your job.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    Salesforce CRM
    Marketo
    Lead Nurturing
    CSS
    Marketing Automation Strategy
    Salesforce Lightning
    Lead Generation Strategy
    A/B Testing
    Lead Generation
    Marketing Automation
    Email Marketing
    Campaign Setup
  • US$95 hourly

    • 5.0/5
    • (13 jobs)
    Strategic Sr. email marketing manager with over 9 years of experience effectively managing marketing projects from strategy to execution. I have extensive experience building, maintaining, and running successful email marketing, SMS programs, push notification programs, and more. I am great at identifying and implementing the most effective methods and tools to achieve success for corporate enterprises and small businesses alike. I've deployed over 8 billion emails, managed email list sizes of over 18 million, and managed a team in both in-person and remote environments.
    vsuc_fltilesrefresh_TrophyIcon Customer Success Managers
    SMS
    HTML
    Analytics
    Marketing Operations & Workflow
    Email Marketing Consultation
    Push Notifications
    CSS
    Freelance Marketing
    Microsoft Office
    Email Campaign Setup
    Email Copywriting
    Klaviyo
    Email Marketing
    Copywriting
    Email Marketing Strategy
    Email Automation
    Audience Segmentation & Targeting
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How To Hire the Best Customer Success Managers

To cultivate long-term customers who are both satisfied with your product or service and also understand how to get the most value from it, a freelance customer success manager (CSM) can be a linchpin.

Customer success falls under the umbrella of customer service, and takes a proactive approach to outreach. A customer success manager is a mentor and relationship builder; their goal is to nurture happy and loyal customers. In contrast, a customer service professional is a reactive problem solver—an essential point of contact for incoming questions, resolving issues as effectively and efficiently as possible when they come up.

Learn more about the impact a freelance CSM can have on your business and how to find one who can help boost your customer relationships.

Writing a freelance customer success manager job post

Let’s explore how to post a job on Upwork in order to find the freelance customer success manager who meets your needs. First, create a job post that describes what you want to accomplish and why, and also sets expectations for your project.

If you aren’t sure about the details, don’t hesitate to turn to a professional—after all, that’s often why businesses turn to freelance experts in the first place.

Job post title

The goal of a job post title is to grab the attention of CSM professionals who can help you reach your goals. Highlight details such as relevant keywords, important deliverables, or other distinguishing pieces of information.

Job post title examples:

  • Customer success consultant to develop retention and loyalty programs
  • Freelance customer success manager for SaaS onboarding project
  • Customer success strategist to support market expansion—6-month project
  • CRM optimization expert for customer success project

Project description

In the job description for your project, clarity and detail can help potential freelance professionals better understand what you’re looking for and decide whether they might be a good fit. Explain the scope of work by including:

  • Overall objectives. What does success look like? For example, your project may aim to improve customer satisfaction scores or reduce churn.
  • Required deliverables. Specify any deliverables you expect to be developed as part of the project, such as a new onboarding program or a series of customer workshops.
  • Project specifications. Explain the project duration or timeline, critical milestones, essential skills or experience you’re looking for, as well as other requirements that will shape your project. 

Provide clear directions for proposals you receive, such as requests to answer screening questions or to link to portfolio examples that can help facilitate the selection process.

Common CSM responsibilities

A CSM is a proactive and customer-centric role. While project requirements will vary, there are a number of overarching responsibilities that can inform your search for a customer success professional. For example, a CSM should:

    • Be proactive. CSMs actively work with customers to create tailored success plans and provide solutions before challenges arise.
    • Build relationships. Becoming a strategic partner means understanding your customer’s business goals and how your product or service can contribute to their success—both in the moment and as their business continues to evolve.
  • Encourage growth. A CSM’s role isn’t just to understand how your product or service works. They should also look for opportunities to upsell or cross-sell to customers in a way that encourages them to expand their use to get even more value.
  • Serve as the voice of the customer. As a direct connection between the customer and the company, customer success professionals are important customer advocates. They should be able to collaborate with various internal teams and help represent the customer’s needs and interests.

CSM skills and qualifications

A freelance customer success manager contributes a blend of qualifications and skills to help your business effectively manage client relationships, customer satisfaction, and retention. These may include:

  • Effective communication skills. Being a good communicator means being able to tailor tactics to connect with each distinct group of customers or stakeholders.
  • Previous industry experience. Industry-specific knowledge can be a shortcut to understanding both customer needs and how your solution fits.
  • Active listening skills. Being a strategic partner for clients and advocating on their behalf require deep knowledge of a customer’s goals, challenges, and interests.
  • Technical proficiency. A degree of technical expertise can help a CSM get up-to-speed on both your product or service and the customer relationship management (CRM) tools you already have.
  • Data analysis. The ability to gather and interpret customer data can provide meaningful insights to inform business strategies and decisions.

What you should know before you hire a customer success manager

Staying on top of trends in the field of customer success can help you adjust your talent strategy and build a bench of talent with skills that can help your business stay resilient and competitive.

The role of a customer success manager

Customer success managers have a multifaceted role that combines interpersonal, technical, and strategic skills to keep customers satisfied while also growing your business. While achieving these objectives can take a wide range of activities, CSMs take a proactive approach to:

  • Get customers up and running. Customer success professionals provide hands-on assistance to onboard new users and support them through a successful implementation.
  • Be a strategic partner. By tapping into their own insights and experience, CSMs help customers become avid users of your product or service and maximize their return on investment (ROI).
  • Build a link between customers and the company. As someone hyper focused on customer experience, a customer success professional can provide valuable perspective to sales, marketing, product, and other internal teams.

Hiring demand for customer success managers

According to the TSIA (Technology & Services Industry Association), 76% of all tech companies have a dedicated customer success function—but other sectors are also learning to leverage their expertise. Customer success is rooted in customer frustration and the inevitable churn it can cause. By helping customers extract the value they expect from the tools they invest in, companies can use customer success programs to hold onto customers for the long term.

CSM intersects as much with customer support as with the sales organization. So it isn’t too surprising that McKinsey&Company described customer success as “the new growth engine,” citing the tremendous opportunity to increase revenue: “Existing customers account for between a third to half of total revenue growth, even at start-ups. Costs for revenue expansion from existing customers are also a fraction of those for acquiring new business.” 

Common projects for freelance customer success professionals

As independent contractors, freelance CSMs work autonomously on projects that can deliver a meaningful impact for their clients. Here are a few examples:

  • Customer onboarding. Engage a CSM to develop an onboarding program for new users of a particular product or service. This might include the creation of onboarding materials, hosting initial training sessions, or establishing feedback mechanisms to help measure impact after the onboarding process. 
  • Customer retention strategy. A CSM can analyze your current engagement and retention metrics, then use that information to develop a comprehensive retention strategy that’s tailored to a specific buyer persona. This might include a detailed retention plan, targeted communication templates, loyalty programs, personalized offers, or even a pilot project.
  • Customer feedback and resolution. With help from a CSM, you can establish a structured system to collect, analyze, and respond to customer feedback and overall sentiment. This project might include choosing and setting up feedback collection tools, automating a monthly report of data trends, or making recommendations for improvement.
  • CRM system. Bring in a CSM to audit and optimize your existing CRM system so you can more effectively track and manage customer interactions. This might include analyzing your current system, recommending alternate tools, implementing new features, or internal training on optimized processes.

Industries look for freelance customer success professionals

A customer success manager is a newer customer service role that’s particularly popular among technology and subscription-based companies. Customer success expertise is vital in industries that are moving away from one-time transactions toward more relationship-focused models that depend on customer satisfaction, usage, and loyalty.

Industries where CSM’s are most in demand include:

  • Technology and software. Companies that offer complex products use customer success management to help drive adoption and customer lifetime value (CLV). This can be a particularly effective approach for Software as a Service (SaaS), cloud services, and scalable enterprise solutions.
  • Education and e-learning. With the rise of online learning among consumer and business groups, companies such as education platforms and corporate training providers work with customer success professionals to help their users navigate platforms, maximize learning outcomes, and create engagement within online communities.
  • Real estate. For companies that provide services such as property management software and real estate investment platforms, customer success is key to helping users understand how to use the tools effectively.
  • Financial services. Financial products from banks, insurance companies, investment firms and fintech companies can be intricate and highly personalized. Customer success can play a critical role in educating customers on product benefits and ensuring compliance with relevant regulations.

The average cost of hiring a freelance customer success manager

Rates for freelance customer success managers can vary depending on a number of factors including their location, years of experience, level of expertise, a project’s scope of work, and the project timeline. 

Here’s a look at typical hourly rates:

  • Entry-level: $6-10
  • Intermediate: $7-15
  • Expert: $13-25

Find your ideal customer success manager now

Customer success is an important part of a company’s growth strategy. Understanding what a freelance CSM can contribute can help you identify the types of projects that will have the greatest impact on your company.

Whether you’re starting a new customer success program or are committed to improving retention rates, the world-class professionals on Upwork can ensure you get high-quality, personalized work. Grow your business with a top-rated customer success manager today.

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