🔓 𝗨𝗻𝗹𝗼𝗰𝗸 𝘁𝗵𝗲 𝗙𝘂𝗹𝗹 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗼𝗳 𝗬𝗼𝘂𝗿 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗜𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗥𝗲𝘀𝘂𝗹𝘁-𝗗𝗿𝗶𝘃𝗲𝗻 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀
🚀 A highly technical 4x certified Salesforce Developer and Administrator with 3+ years of extensive experience configuring Salesforce Sales, Service, Experience, and Marketing Cloud.
📈 Demonstrated expertise in analyzing, designing, and optimizing business processes, with a proven track record of implementing changes that increase user adoption and drive best practices.
💎 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲, 𝘆𝗼𝘂 𝘄𝗶𝗹𝗹
🎉 𝑺𝑻𝑶𝑷 𝑭𝑨𝑪𝑰𝑵𝑮 unexpected expenses. I optimize existing Salesforce features to maximize ROI and implement cost-effective solutions.
🎉 𝑵𝑶 𝑴𝑶𝑹𝑬 struggling to tailor Salesforce to your specific needs. I deliver user-friendly custom solutions using APEX, Visualforce, LWC, and JavaScript, as well as declarative development with process builders, flows, and custom objects.
🎉 𝑺𝑻𝑶𝑷 𝑫𝑬𝑨𝑳𝑰𝑵𝑮 with suboptimal field service management. I enhance Field Service operations, improving scheduling, real-time data access, and mobile solutions.
𝙄'𝙢 𝙖𝙣 𝙚𝙭𝙥𝙚𝙧𝙩 𝙞𝙣:
▶ 𝙎𝙖𝙡𝙚𝙨𝙛𝙤𝙧𝙘𝙚 𝘾𝙡𝙤𝙪𝙙𝙨: Sales, Service, Marketing, Experience
▶ 𝙎𝙖𝙡𝙚𝙨𝙛𝙤𝙧𝙘𝙚 𝙋𝙧𝙤𝙙𝙪𝙘𝙩𝙨: Field Service Lightning, Pardot / Account Engagement
▶ 𝙎𝙖𝙡𝙚𝙨𝙛𝙤𝙧𝙘𝙚 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩: LWC, Visualforce Pages, Apex, REST, SOAP Javascript, HTML, CSS, SOQL, SOSL, SQL, Force.com Sites
▶ 𝙎𝙖𝙡𝙚𝙨𝙛𝙤𝙧𝙘𝙚 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣: Security, Users, Roles, Flows, Workflows, Process Builders, Custom Objects, Custom Fields
▶ 𝙏𝙝𝙞𝙧𝙙-𝙥𝙖𝙧𝙩𝙮 𝙄𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙞𝙤𝙣𝙨: DocuSign, AWS S3, AWS Connect, Mail Chimp, Quickbooks, Monday.com,
Breezeway, Chartmetric
▶ 𝙈𝙞𝙙𝙙𝙡𝙚𝙬𝙖𝙧𝙚𝙨: Zapier, Make.com, Mulesoft
▶ 𝙀𝙭𝙥𝙤𝙨𝙪𝙧𝙚 𝙩𝙤 React, Node.js, Bootstrap
𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀
🚀 Property Maintenance Company
I collaborated with a property maintenance company to streamline their field service operations by developing automated maintenance plan generation, integrating field service flow automation, and configuring the Salesforce Field Service Lightning (FSL) mobile app for technicians. This enhanced inventory management and route calculation, resulting in a 30% reduction in job completion times, a 15% decrease in inventory costs, and a 25% improvement in customer satisfaction scores.
🚀 Air Machine Service Company
I worked with an air machine service company to establish an efficient field service system for coin collection, route optimization, and inventory management. After advising on the right Salesforce licenses, I implemented Salesforce Field Service Lightning, optimized daily routes, and set up a real-time inventory management system. This led to a 40% reduction in travel time, a 20% cut in operational costs, and a 25% increase in revenue from air machine operations, significantly boosting overall customer satisfaction and business growth.
𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
✅ Platform Developer I Certified
✅ Platform App Builder Certified
✅ Administrator Certified
✅ Pardot Specialist Certified
𝙃𝙚𝙧𝙚’𝙨 𝙬𝙝𝙖𝙩 𝙢𝙮 𝙘𝙡𝙞𝙚𝙣𝙩𝙨 𝙝𝙖𝙫𝙚 𝙩𝙤 𝙨𝙖𝙮 𝙖𝙗𝙤𝙪𝙩 𝙢𝙚
⭐⭐⭐⭐⭐ - 5.00
𝗗𝗮𝘁𝗮𝗹𝗼𝗮𝗱𝗲𝗿 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗶𝗺𝗽𝗼𝗿𝘁
"I had a very positive experience working with Ibrahim . He knows salesforce really well and I would definitely work with him again."
⭐⭐⭐⭐⭐ - 5.00
𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗧𝗿𝗶𝗴𝗴𝗲𝗿 𝗳𝗼𝗿 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗥𝗲𝗰𝗼𝗿𝗱 𝗖𝗼𝗺𝗽𝗮𝗿𝗶𝘀𝗼𝗻 𝗮𝗻𝗱 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻
"Ibrahim was excellent start to finish. He read the requirements, provided a detailed understanding of them prior to the contract, was in constant communication and very quick to turn things around. His skills were/are top notch and we will certainly look to work with him again."
⭐⭐⭐⭐⭐ - 5.00
𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿
"He is great to work with, I only hesitate giving positive feedback bc I don’t want others to steal him from me! Very knowledgeable person and trustworthy."
⭐⭐⭐⭐⭐ - 5.00
𝗤𝘂𝗶𝗰𝗸 𝗗𝗼𝗰𝘂𝘀𝗶𝗴𝗻 𝗳𝗼𝗿 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗙𝗶𝘅
"Great help!"
𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘁𝘂𝗿𝗻 𝘆𝗼𝘂𝗿 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗶𝗻𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘀𝘁𝗼𝗿𝗶𝗲𝘀? 𝗟𝗲𝘁'𝘀 𝗴𝗲𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱!
FieldPower Field Service Management
