Hire the best Hardware Troubleshooting specialists

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4.6/5
based on 339 client reviews
  • US$15 hourly
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
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    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • US$15 hourly
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
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    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Order Tracking
    Freshdesk
    Microsoft Office
    Helpdesk
    Administrative Support
    Technical Support
    Microsoft Active Directory
    Customer Support
  • US$15 hourly
    Experience is the best teacher, as they say - 15 years of solid experience in the challenging but fun world of IT. My career started from humble beginnings. From Computer Teacher to IT Department Head - this is how I gained my experience and skills. I did not stop learning new things. I kept on pushing my limits and comfort zones. I want to end my brief overview with, "If you chase excellence, success will chase you." Hire me and you will never regret it :)
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    Computer Network
    User Manual
    Computer Maintenance
    Microsoft Office
    Information Security Awareness
    Software Documentation
    Video Editing & Production
    Computer Hardware Installation
    Adobe Premiere Pro
    Website Content
    Content Writing
    User Guide Writing
    Article
  • US$50 hourly
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
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    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
  • US$20 hourly
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
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    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Technical Support
    Troubleshooting
    Online Chat Support
    Helpdesk
    System Administration
  • US$20 hourly
    I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.
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    Microsoft Outlook Development
    Software Maintenance
    ClickFunnels
    Virtual Machine
    3CX
    Computer Network
    Office 365
  • US$85 hourly
    I am a Infrastructure IT Technical Project Manager with over 20 years experience in all aspects of the delivery of infrastructure to clients both large and small. I am a Six Sigma green belt and currently serve as a Delivery Manager within a Scrum Program. I also have owned a business that specializes in support for Cloud based infrastructure, desktop support, network support, server administration, and web design. I am experienced in the delivery, troubleshooting, administration of Windows and Linux infrastructure. I have been a user/administrator of GSuite since that product was in beta. In addition I am a web designer with in house graphics capabilities and hosting. I have working experience with setting AWS EC2 servers as well as setting up S3 containers for use in backups and mapping drives.
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    Google Cloud Platform
    Email Support
    Project Management
    Google Apps Script
    Microsoft Teams
    Microsoft SharePoint Designer
    Microsoft SharePoint Administration
    Microsoft SharePoint Development
    Windows Administration
    Cloud Migration
    Windows 10 Administration
    Information Design
    Microsoft SharePoint
  • US$40 hourly
    I am an experienced Top-Rated-Plus Cisco certified Network Engineer. I can help you with any Cisco/Brocade (VPN, ASA, Meraki, Route, Switch), Ubiquiti, Sonicwall,MikroTik, Cisco Umbrella, Cisco ISE and Linux problem in your network.
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    Linux
    Network Engineering
    Cisco Certified Network Professional
    Cisco Router
    Linux System Administration
    Cisco IOS
    Cisco Certified Network Associate
    Data Center Operations
  • US$30 hourly
    "Excellent and professional. Completed work in timely fashion and very responsive. Will work with again." - Matthew Chang "Timothy does great work. Is very neat and organized. Follows instructions well. Plan to utilize him in the future." - Barbara Collins " Tim did a great job on this project for me. If I have more work, I will definitely contact him in the future." - Barbara Collins I've been in the IT industry since 2007. I am a passionate IT professional with more than 15 years of experience in providing customer and technical support to different Fortune 500 US-based companies like AT&T, Microsoft, Comcast, DELL, HP, Coca-cola and lot more. I've also worked as a Senior Remote Desktop support for several MSP in the US, Canada and Australia that provides technical and helpdesk support for both MAC and Windows in a consumer and business environment. I have a huge variety of MSP tools that I've used and managed before. In addition, I have an impressive background in providing Technical and Helpdesk support via email, phone and remote control I have used the following helpdesk tools: Ticketing system: - ServiceNow - ConnectWise - Syncro/Repairshopr - Zoho Desk - AutoTask - SherpaDesk RMM: - Datto RMM - Solarwinds RMM - Kaseya VSA - Pulseway - NinjaRMM Remote Control software: - LogMeIn - ScreenConnect - BOMGAR - TeamViewer - Zoho Assist - Splashtop Knowledge Management System: - IT Glue - Zoho KB - Confluence File Sharing: - Egnyte - Sharepoint - Google Drive / Drive Filestream VoIP System: - RingCentral - 3CX - Jive (GoToConnect) Backup Solutions: - DATTO - Box / Dropbox - OneDrive - Acronis - Spanning - ShadowProtect - Veeam - BackupExec My troubleshooting skills are but not limited to: - Gsuite administration / Migration - O365 administration / Migration - Azure administration - VM administration - Online/Cloud Backup Management - Image Backup - Synology NAS backups administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - make sure that antivirus threat definitions are up to date - PC Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibilty troubleshooting - File or folder permission management - Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall management - VPN Setup and management - Windows Management and Troubleshooting - creating "How-to" documents and KB articles (with screenshots) - Quickbooks setup and troubleshooting (single and multi-user setup) - ad-hoc tasks I'm looking forward to working with your company
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    Tech & IT
    Technical Support
    Microsoft Office
    LogMeIn Rescue
    Managed Services
    Helpdesk
    Remote IT Management
    Windows Administration
    Microsoft Active Directory
  • US$60 hourly
    Practical electronics engineer with 7 years experience taking specs and ideas and turning them into working prototypes and eventually products. Persistance and analytical thinking is a must, but when your hobby is your profession you are personally invested in every project. That's my mindset. Taking full ownership of the project combined with effective customer communication, so we can the best results! Here is a list of my technical skills: Simulation & Analysis ------------------------------------------------------------------- LT spice, Microcap, Matlab PCB Design ------------------------------------------------------------------- Analogue, digital, mixed signal design, schematic capture and pcb layout, EMC testing, IPC-2221, signal integrity, high voltage rules Power electronics topologies ------------------------------------------------------------------ LLC, Full Bridge, Half bridge, Buck, Boost, Phase shifted full bridge, PFCs, Flyback, DC:DC, AC:DC converters, SMPS design, feedback control loops Magnetics Design ------------------------------------------------------------------ Simulation - calculations and winding of transformers and inductors at my facility. Programming Languages ------------------------------------------------------------------ Embedded C, C#, Assembly, Java, SQL Microcontrollers ------------------------------------------------------------------ AVR AtMega series, PSOC4, PSOC5 MCUs, Arduino Communication protocols ------------------------------------------------------------------ I2C, RS232, RS485, SPI, 1-WIRE, UART, MODBUS Software ------------------------------------------------------------------ Altium Designer, Atmel Studio, PSOC Creator, Visual Studio, Simulink, Mathcad, MS Office Lab equipment ----------------------------------------------------------------- Oscilloscopes, LCR meters, multimeters, PSUs, electronic loads, dynamic signal analyzers, soldering irons, power-tools, mechanical equipment, high voltage psus
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    Hardware Design
    Circuit Design
    C#
    Product Design
    Microcontroller Programming
    Power Electronics
    C
    PCB Design
    App Design
    Altium Designer
    Analog Electronics
  • US$30 hourly
    Edge AI | Vision | Smart Cities | Agile | Embedded Software | Firmware Architecture | Embedded Linux | Hardware Design | FPGA | Low Power Design | Lora-Wan | NB-IoT | LTE 🧔🏻 About Me : Throughout my 8-year professional journey, I've had the privilege of contributing to a variety of dynamic projects that have not only enhanced my skill set but also fueled my commitment to continuous learning and personal growth. In the domain of crafting intelligent devices integrated with Edge and Embedded AI, my primary focus is on ensuring the protection, monitoring, upliftment, and positive environmental impact on Planet Earth. I specialize in delivering tailored solutions: wireless, battery-powered IoT sensors enriched with Edge and Embedded AI capabilities, meticulously designed for expansive implementations in Smart Cities. Drawing from extensive industry expertise, I have successfully managed the deployment of IoT sensors at a significant scale, surpassing 50,000 devices across diverse field applications. My experience extends to the development of EN14015 - EN50271, FCC RED/CE certified products. 👨‍💻 Firmware Expertise : Languages: C, C++, Assembly , System Verilog , Verilog , VHDL Coding Standards: Misra - C RTOS: Zephyr, Free-RTOS, Nucleus, Bare-Metal, Event-Based Development: Driver Development, SDK Development Software Life Cycle: Abstractions, Application Design & Development, IEC 62304 Testing Practices: Test Driven Development (TDD), Unit Testing, Robot Framework Quality Assurance: PC-Lint Scripting: Python, Java, Node JS FPGA Programming: Xilinx Vivado 👨‍💻Experience with Embedded MCUs: ARM: Core M0, M1, M2, M3 Nordic: NRF51, NRF52, NRF53 , nRF9160 STMicroelectronics: STM32L0-4, STM32F0-4, STM32WL, STM32WB Microchip: PIC10F, PIC16F, PIC18F, PIC24, PIC32, ATMEGA, ATSAM, DSPIC30, DSPIC33 NXP: KL43, KL25, LPC Texas Instruments (TI): CC2650, CC1350, CC1310, Tiva-C Semtech: SX1276, SX1262, SX1261, SX1278, SX1301, SX1302 Espressif: ESP32, ESP8266 Raspberry Pi: RP2040 Arduino, Arduino MKR 🎯AI Skills : Tensor Flow Tensor Flow Lite Tiny ML 📻IoT Skills : Protocol Design , Encoder / Decoder HTTP , HTTPS , TCP , UDP , FTP , MQTT . GNSS , GPRMS , Real Time Tracking Battery Powered / Low Power Full Device Life Cycle AWS IOT Core , AWS EC2 Lora-Wan , NBIoT , LTE-M , LTE , Sigfox Secure OTAA , Over the Air Upgrade Remote Device Software Upgrade , Remote Diagnostics and Error Reporting , Fail safe and Self Recovery from Disaster Low Power Management AES Encryption , Secure Element Over the Air Upgrade , Bootloader Lorawan MAC , Lora , NBIoT , Sigfox , GFSK , BPSK, GSM, GPS , BLE , BLE Mesh , WiFi 🌐Communication : I2C , SPI , UART ,USART , CAN , RS485 , 1-Wire , IR , I2S , Parallel ☑️Lora-Wan : Lora-Wan Device Full Life Cycle Class-A , B , C Gateway Sx1301 / Sx1302 Development Network Servers : Actility / TTN / Dragino / Loriot / Senet / Helium / Wanesey / Kerlink / Orange Live Objects / ComCast / Semtech / Tecktelick / RAK Modules : RN2483 , RN2903 , IMST , MiroMico , STM32WL , ACSIP , RAK Wireless , MoKo Gateway Integration : MultiTech , Kerlink , RAK Wireless , Cisco , Tektelik , Loriot , IMST Rpi ☑️Embedded Single Board Computers : Toradex Colibri T30 ,Beagle Board , Raspberry Pi , Beagle Bone ,Jetson Nano ☑️Development Tools : Segger Embedded Studio , MCU Xpresso STMCube ,STMCubeMx, Keil ,Eclipse ,IAR WorkBench ,Sourcery Code Bench , Mikro-C , Arduino Energia ,Platform-Io, GNU Compilers MPLAB-X XC16, C30, XC8, C18 (GNU Compilers) CMake ,MinGW , Android Studio ,Netbeans Advance Rest Client , PostMan , Putty , Hercules Jlink , SWD , RTT ,STLink , P&E Micro , PicKit-3 Android Studio , NetBeans , Visual Studio 🤖Hardware : Altium , Ki-Cad , Proteus , Prototype , Assembly Using Reflow , Board Bring-up , Troubleshooting Design Reviews Soldering ( TQFP / PSON / PQFN / LGA / BGA , SOT , 0402 ) 🤖3D CAD: Solid Works , Solid CAM ,Device Case Design ⚙️Lab Equipment: CNC Router , CNC Mill , 3D-Printer ,Oscilloscope ,SMT Pick and Place ⚙️Version Control : GitHub , GitLab , Bit-Bucket ⚙️Project Management : Confluence , Jira , Trello , Slack .
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    LoRa
    PCB Design
    Arduino Firmware
    Hardware Design
    Firmware
    Schematic
    Embedded System
    Hardware Prototyping
  • US$53 hourly
    100% ROCKSTAR! Competent. Reliable. Upbeat. Positive. Experienced. Fair. Negotiable. I love to work with those who are competent and reliable. I have a get it done mentality. I don't nickle and dime people. I charge straight time for the hours. I have worked in IT for 22 years. I am experienced in supporting clients via chat, email, and phone support and using various remote support applications. I have 7 years SAAS experience, and 15 years MSP experience. Let’s make things happen!
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    VPN
    Microsoft Outlook
    Helpdesk
    Cloud Engineering Consultation
    Network Administration
    Linux System Administration
    VMware ESX Server
    Network Equipment
    Cloud Computing
    Online Chat Support
    Phone Support
    cPanel
    Microsoft Endpoint Manager
    Microsoft Azure
    System Administration
  • US$30 hourly
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
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    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • US$75 hourly
    Experienced and versatile IT professional with a strong background in software troubleshooting and system administration. Proven ability to deliver scalable and efficient solutions. Committed to staying updated with the latest industry trends. Ready to tackle diverse challenges and contribute to the success of your projects.
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    Bitcoin
    Cryptocurrency Mining
    Mining Engineering
    Data Mining
    Ecommerce Website Development
    Cryptocurrency
    Twitch
    WordPress Plugin
    Network Engineering
    Computer Network
    Technical Support
    Website Customization
    GoDaddy
  • US$17 hourly
    Hello there.✨ This is Brett 🗣, a self-taught IT specialist with more than 15 years of experience in the field. I am a very easygoing person, however, I care a lot about perfection in projects and take my work seriously. We will be a great team together if you are punctual and put as much effort in as you expect from me. Please only hire me if you have set your plans already and do not make me wait for your projects to start. 🟢 I will:🎯 🟢Manage and maintain consistency of software configurations for the Citrix & VMWare environments. 🟢Manage VOIP phone users, hunt groups, shortcodes, incoming call routes, time profiles, and auto attendants. 🟢Manage the PC refresh program transferring all user data remotely and installing required software applications. 🟢Work with domains and network protocols such as TCP/IP, DHCP, and SNMP. 🟢Analyze, diagnose and resolve problems on hardware, software, OS, applications, and devices. 🟢Interface with in-house customer service and user setup personnel to determine solutions. 🟢Implement and maintain DHCP, GPOs, file permissions, and shares. Install and troubleshot Citrix XenApp on remote machines. 🟢Resolve issues or escalate them to the appropriate team for resolution. 🟢Prioritize each call, and escalate calls based on service level. 🟢Make changes to domain registration DNS for various applications such as google apps. 🟢Analyze end-user VPN and Internet access connections to provide secure access to the network resources. 🟢Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software. 🟢Provide worldwide support to users as it pertains to accounts, query setup, and understanding of query results. 🟢Ghost for converting hard drive content to a virtual disk format such as VMware's VMDK file. 🟢Assist in blackberry account management; create & modify new accounts, and troubleshoot various issues if necessary. 🟢Respond to questions from callers and identify problem locations, document case details, and troubleshoot within the company guidelines. 🟢Develop a system for tracking loaner laptops and procedures for automatic re-imaging of return equipment. 🟢Provide installation, configuration, and troubleshooting of various software and web-based applications on laptops and desktops. 🟢Provide support for remote employees and general troubleshooting/resolution and perform limited system engineer duties including PC and server configuration 🟢Handle operating system issues, TCP/IP, installs, upgrades and troubleshooting. 🟢Assist in the design, implementation, and support of all TCP/IP and satellite network connections. 🟢Provide customer support for agency information systems and operate office equipment in a stand- alone, network, and mainframe environment. for you. 🔎
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    WHMCS Development
    Microsoft Server
    Antivirus & Security Software
    Helpdesk
    Windows Administration
    Desktop Support
    Network Administration
    Linux
    Email Support
    Troubleshooting
    Technical Support
  • US$15 hourly
    Experienced DMCA Takedown Specialist ready to protect your intellectual property and remove infringing content from online platforms. Skilled in identifying and investigating claims of infringement, issuing takedown notices, and communicating effectively with website owners and hosting providers. Strong attention to detail and knowledge of copyright law ensures that infringing content is removed quickly and efficiently. Let me be your advocate in the digital world, and help you protect your valuable intellectual property. Let me help you with the following ✅ Search Engine Removal - Google Delisting and Google Image Removal - Bing Delisting ✅ Ecommerce DMCA Removal - Lazada - Shoppee - Etsy - Amazon - Shopify ✅ Social Media Content Removal - Reddit - Facebook - Tiktok - Twitter - Instagram ✅ Adult Social Media Leak Removal - Onlyfans - Patreon - Fansly - Manyvids
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    Reputation Management
    Online Reputation Management
    Digital Millennium Copyright Act
    Copyright
    Legal Assistance
    Legal
    Administrative Support
    Intellectual Property Law
    Intellectual Property Protection
    Legal Consulting
    Legal Research
    Online Research
    Intellectual Property Consulting
    Technical Support
  • US$15 hourly
    For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronics security, computing, and other related IT fields. I enjoy traveling and adventure sports such as climbing, also I enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 5 years of experience in Customer Service and Technical Support, mostly in the North American market. I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. Recently I had the chance to work as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox communications and Lexmark; On UpWork, I had a nice experience working as a Data Entry Specialist and Document Compiler for a legal and immigration services firm in the US as my first freelance contract. After this amazing opportunity, I found another great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams and others. I am a fast, self-learner, autonomous and responsible person, detail orientated, and a creative team player.
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    WiFi
    Visual Basic
    Online Chat Support
    Tech & IT
    Phone Communication
    Microsoft Teams
    PDF
    Computer Network
    Microsoft PowerApps
    Microsoft Dynamics 365
    Microsoft Windows
    Printer
    Microsoft Azure
    Communications
  • US$20 hourly
    I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
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    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Phone Support
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • US$80 hourly
    18+ years of experience in electronic design. 100+ major design projects delivered. 200+ happy clients served. Whatever your electronic design needs are, reach out for a quick chat, you will not regret it! What to expect: ✅Top quality design that not only meets and exceeds your requirements but can also handle those unexpected conditions that make quality products stand out from the rest. ✅Rigorous design test and measurement that leaves nothing unchecked, keeping in mind not only your interests but also those of your end customers. ✅A design that is optimized and ready for manufacturing with parts readily available. ✅Exhaustive documentation and support so you can make best use of all deliverables. ✅A flexible service that can take care of all phases in the design and prototyping process or just those parts that you prefer. ✅Long-term availability for changes, revisions, and support. ✅Above all, an honest and friendly collaboration that you can trust. I invite you to reach out to discuss your project's unique needs. Regardless of your technical background, I am here to transform your product idea into a tangible reality, employing the most efficient and cutting-edge technology. My services extend beyond design, offering assistance in defining complete project requirements, recommending suitable technology, and guiding your product to production. I can also connect you with reliable suppliers and provide unwavering technical support throughout the entire process. As a full-time freelance engineer, having worked with clients from all over the world in very diverse applications, I’ve been able to gain a broad experience in electronic design. The designs I’ve produced over the years range from the simplest of designs to very complex high-density designs at the cutting edge of technology. I have gained experience with a variety of microcontrollers, processors, sensors, interfaces, protocols, and design architectures. I’ve also been able to utilize a variety to PCB technologies ranging from multilayer rigid, HDI, flexible, rigid-flex, metal-core, as well as exotic materials such as stretchable PCB. Throughout the years I’ve also invested significantly in a spacious lab and equipment for both prototyping (including pick-and-place, reflow oven and advanced JBC soldering equipment) as well as professional test and measurement equipment (including oscilloscopes, spectrum analyzers, VNA, bench meters, electronic loads, waveform generators, ECG simulator, thermographic imaging, and data loggers), all from reputable brands (Keysight, Teledyne-Lecroy, FLIR, Fluke, Tektronix, Pico,…). My vision is to produce top quality designs with a ‘whatever it takes’ attitude and am willing to invest effort and financially in ensuring that I am well equipped to do so. Some of the specific experiences include: Software tools: Altium Designer (my primary EDA), KiCad, Eagle, Proteus; SolidWorks; Ansys, Keysight-ADS, COMSOL; VS Code, Visual Studio, PyCharm, IntelliJ; Keil MDK Arm, GCC, IAR, CodeComposer, Microchip Studio; Quartus Prime, Xilinx ISE; Programming languages: Embedded C, C++, C#, Python, Rust, Java, VHDL, Bash scripts, PHP, javascript… Microcontrollers/SoC: STM32 (often preferred), ATSAM, STM8, nRF5x (often preferred for BLE applications), EPS32, CH32 (RISCV), C2000, CC2642, CC13xx, PIC16/18, AVR, MPS430, RP2040, i.MX, A20/50, RK35xx, MAX78000, … Protocols/Buses: RS485/422, USB, UART, SPI, I2C, CAN, LVDS, DDR; Modbus, NMEA2000, MQTT, … Common design features: - BLE / Wi-Fi with custom PCB trace antenna, fully simulated and tuned on prototypes. - USB charge circuit for Li-Ion battery, including fast charging. - Battery protection circuits and cell balancing. - PoE source/device/injector designs with necessary protocol handshakes. - ARM embedded processor design running embedded Linux system. - RTD measurement circuits, 3/4 wire, 24 bit, PGA and filtering. - ECG, EOG, EEG monitoring wearable designs. - IMU motion tracking with sensor fusion and quaternion streaming. - GNSS location tracking, including high precision RTK modes. - Audio capture, filtering, processing, and amplification. - DC/DC converters in various topologies including buck, boost, buck-boost, SEPIC, CUK, H-Bridge, cascaded, multi-phase. AC/DC converters (flyback, feed-forward, …). DC/AC inverters, BLDC control… - LED driving with attention to color rendering and thermal management. - Solar MPPT controller. - UHF long range wireless designs, LoRa, Sigfox. Cellular interfaces 4G, LTE, NBIoT, LTEM. My commitment to excellence, innovation, and collaboration has been the cornerstone of my career. I look forward to the opportunity to bring your vision to life, leveraging my extensive skill set and passion for electronic design. Feel free to contact me to embark on a successful journey together.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Electronic Design
    Embedded System
    Circuit Design
    Digital Electronics
    Analog Electronics
    Hardware Prototyping
    Electrical Engineering
    Firmware
    Embedded C
    Embedded Linux
    Hardware Design
    Altium Designer
    PCB Design
    Internet of Things Solutions Design
  • US$12 hourly
    Hi, I'm an IT guy who's been in the technical industry for about 9yrs. Been supporting customers for the last 6 years since 2009 from different ISPs to an antivirus company, cable tv, and a laptop manufacturer company. Handled different types of customers on the phone, learned almost perfectly how to deal with different types of people over the phone. Here are some of the skills I acquired through the years: - Highly Capable in setting up an internet connection Wi-Fi/LAN on PC, Mobile, and Gaming Consoles. - Highly Capable on assembling, maintaining, and installing hardware of computers and laptops. - Configuring network issues and setting up router and modem connections. - Very well experienced in connecting PCs and printers via shared network. - Installing and troubleshooting software such as drivers, MS Office, computer applications, and the tools we use today in pandemic. - Installing and troubleshooting hardware such as BSOD, PC not booting, updating BIOS, etc. - Highly experienced in virus removal from PC. - Knowledgeable with Salesforce. - Amateur in video editing through Premiere Pro. - High level of adaptability and quality customer service in technical support capable of handling high workloads. I have a goal-driven personality as I really love this job most specially, helping other people in making their lives easier using technology. Cheers, Pat
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Microsoft Active Directory
    Managed Services
    Microsoft Azure
    Microsoft Office
    Office 365
    Helpdesk
    Customer Support Plugin
    Information Technology
    Product Installation Support
    End User Technical Support
    Technical Support
    Online Chat Support
    Tech & IT
  • US$120 hourly
    Physicist specialised in Electromagnetism and Electronics, working like RF&MW engineer from 1989, designing, developing and manufacturing High Frequency devices and products. With a large industrial experience. My main skills are the antenna design, amplifiers, filters, mixers and complex RF systems. Experienced user of simulation tools like ADS, AWR, LTSpice, PSPICE, EM simulators like HPMomentum, FEM, Axiem, CST, HFSS and COMSOL Multiphysics, and PCB design tools like Altium, Eagle, OrCAD, Design Spark, etc.. Equipped with a complete laboratory for prototyping, manufacturing, testing and checking. Services I offer: - RF&MW and industrial consultancy. - Design and development of Electronics products. - Fast Prototyping and Testing. - Technical Reports and Feasibility Studies. - Asistance and support in papers, thesis, essays and scientific publications.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Antenna Testing
    PCB Design
    Electrical Layout Design
    RF Microwave Design
    RF Design
    Digital Electronics
    Amplifiers & Filters
    Circuit Design
    Analog Electronics
    Antenna Design
    3D Modeling
    Hardware Prototyping
    Physics
    Engineering Simulation
  • US$40 hourly
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Technical Support
    Helpdesk
    Windows 10 Administration
    Windows Server
  • US$30 hourly
    Extensive experience in the following Roles, IT Support Engineer, System Engineer, Service Desk, Technical Support, and Customer Service at various levels and areas of responsibilities. Work experiences consist of Troubleshooting different Devices and Computers, Active Directory, Office 365 Administration, MS Exchange, FTP/sFTP, Manage Clients Network, Provision, and Setup VOIP Phone System, Giving Product Information and Product Support for Customers, Provide Technical Assistance and Customer Service through Phones, Chats, and Emails. Certificate: ITIL Foundation ver.3
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Google Workspace Administration
    VPN
    Technical Support
    Technical Documentation Management
    Customer Service
    Procedure Development
    Ticketing System
    Network Administration
    Desktop Support
    Helpdesk
    Microsoft Active Directory
    System Administration
    Windows Server
  • US$20 hourly
    I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Customer Support
    Helpdesk
    Ticketing System
    VoIP Administration
    ConnectWise Automate
    Mobile Device Management
    Shopify
    Windows Administration
    VoIP Software
    Technical Support
    Microsoft Exchange Server
    Office 365
    Microsoft Azure
  • US$44 hourly
    Dear Hiring Manager, Thank you for the opportunity to submit my proposal. I have 20+ years' experience in the IT field. My roles have included Data Protection Officer, vCISO, Information Security Management and Desktop Support, through to Server Support and Administration, IT Training and IT Security Compliance Audit assistance. I also have 15 years' experience in Linux Admin and DR (Disaster Recovery) Solutions, including Backup Recover). Certifications: Information Security Manager (Assoc. CISO): EC-Council University Certified Cybersecurity Analyst: IBM Certified System Administrator: Microsoft (MCITP), I have been approved to write the CCISO exam with EC-Council, which is planned for Feb 2024. My specialist area is in Information Security, specifically awareness and making sure my clients are successfull on first audit for their SOC2 or ISO27001 audit. I have also had the opportunity to share my knowledge and experience as a presenter at workshops and conferences. Strengths: Report writing that specializes in Policy, Procedure & Process advice. I also write about and offer advisory services to clients which include Data Protection and Audit Readiness. Assisting with Audit readiness for SOC2 and ISO27001 on various platforms, liaison between company and Auditor through the whole process of certification. Skills and Experience: International data protection officer services vCISO services, including data and privacy policy creation and advice Information security awareness speaker Information security research, data analytics and visual reporting Desktop and server support on both Linux and Windows Systems administration: Google Workplace, MIcrosoft 365, Windows, Apple Mac and Linux Linux Distributions: SME Server: Specialist (firewall/fileserver) Centos: System setup and administration Entangled: System setup and administration OpenLab: System setup and administration, including lab rollouts PCLinuxOS: Desktop setups and support and testing Ubuntu: Desktop and server support I sincerely look forward to hearing from you on being an enabler in your business. Susi du Preez
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    GDPR
    English
    Linux System Administration
    California Consumer Privacy Act
    Information Security Governance
    CrowdStrike
    Information Security Awareness
    Google Workspace Administration
    Startup Consulting
    Atlassian Confluence
    Information Security
    Vulnerability Assessment
  • US$30 hourly
    Experienced Desktop Support Professional with over 9 years of experience. I've developed expertise in the support of Microsoft products including Windows 10 and Windows 7 operating systems, MS Office, Active Directory, SCCM, and MS Exchange. I also has expertise in providing PC and laptop break-fix support, HP and Lexmark printer support, and POS support. Software: Windows Server 2003/2008/2012 R2, Windows Exchange Server, Windows 8/7/XP pro, Office Suite 2010, Active Directory, SCCM, Proprietary software, Remedy, EDI, MAC, Symantec Backup, Switchbox PBX, Office 365, VMware, Connectwise/LabTech, Hardware: Dell/HP Desktops, Lenovo Desktop, Laptops, Microsoft Server 2008 & 2012 R2, File Servers, Lexmark/HP Printers, SAN
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Windows 7 Administration
    Windows 10 Administration
    Purchasing Management
    Computer Network
    Microsoft Active Directory
    Virus Removal
    Software Documentation
    Application Security
    Customer Support
  • US$26 hourly
    I have more than 15 years of experience with multiple skills. I worked as a Technical Support Expert with a BMW software company. My job is 100% remote. I assist customers via email and remote desktop. I help customers with installing our BMW diagnostic and programming software in the Windows environment. I also extend support with LAN/WLAN connectivity and Windows errors encountered during the installation. I was an Amazon Retail account Customer Service Representative for three months and was promoted to Quality Assurance Apprentice. Three months after that, my band level was upgraded and I became a Quality Assurance Specialist. My goal was to make sure that the quality of calls from our customer care agents meet Amazon standards to maintain Amazon's title as the company with the best customer service experience. I used to work with Fairchild Semiconductor as an IT Remote Specialist - Global Helpdesk for 2 years. My tasks were to do technical support for our Fairchild employees worldwide. I catered Phone, Chat, Skype, Email & Remote desktop support altogether if the queue is very high. Due to my performance, I was appointed as an Admin for the System's Monitoring (Philippine Site). I managed our mini teams composed of 12 agents. I also created and maintained our Helpdesk’s websites (Google Sites). These websites contain troubleshooting steps for technical issues, updates, downtime schedules, and links to useful tools. The company I've worked with before Fairchild is a Call Center. I worked for 7 years with Dell computers account (Team Management). My resume shows my journey from a Technical Support Representative 1 to 5 and to a Resolution Specialist. I love art and I am proficient in Photoshop. I also know how to work with Google Apps, especially with Google Docs, Sheets, Slides, and Sites. I am active in Facebook Marketing and I am familiar with other social media sites. I am knowledgeable with Microsoft Office Applications like Word, PowerPoint & Excel. I know how to manage formulas and pivots in excel as well. Based on my job history, I strongly believe that I can meet or even exceed your expectations and I can provide a great customer experience for your clients.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Office 365
    Helpdesk
    Email Support
    Phone Support
    Tech & IT
    Online Chat Support
    Technical Support
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