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Rating is 4.6 out of 5.
4.6/5
based on 339 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Hardware Troubleshooting Specialists
  • US$15 hourly

    • 5.0/5
    • (6 jobs)
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
    Featured Skill Hardware Troubleshooting
    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • US$15 hourly

    • 4.6/5
    • (9 jobs)
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
    Featured Skill Hardware Troubleshooting
    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Order Tracking
    Freshdesk
    Microsoft Office
    Helpdesk
    Administrative Support
    Technical Support
    Microsoft Active Directory
    Customer Support
  • US$16 hourly

    • 4.9/5
    • (105 jobs)
    Experience is the best teacher, as they say - 15 years of solid experience in the challenging but fun world of IT. My career started from humble beginnings. From Computer Teacher to IT Department Head - this is how I gained my experience and skills. I did not stop learning new things. I kept on pushing my limits and comfort zones. I want to end my brief overview with, "If you chase excellence, success will chase you." Hire me and you will never regret it :)
    Featured Skill Hardware Troubleshooting
    Computer Network
    User Manual
    Computer Maintenance
    Microsoft Office
    Information Security Awareness
    Software Documentation
    Video Editing & Production
    Computer Hardware Installation
    Adobe Premiere Pro
    Website Content
    Content Writing
    User Guide Writing
    Article
  • US$20 hourly

    • 5.0/5
    • (4 jobs)
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
    Featured Skill Hardware Troubleshooting
    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Technical Support
    Troubleshooting
    Online Chat Support
    Helpdesk
    System Administration
  • US$50 hourly

    • 4.7/5
    • (35 jobs)
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    Featured Skill Hardware Troubleshooting
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
  • US$20 hourly

    • 4.1/5
    • (71 jobs)
    I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.
    Featured Skill Hardware Troubleshooting
    Microsoft Outlook Development
    Software Maintenance
    ClickFunnels
    Virtual Machine
    3CX
    Computer Network
    Office 365
  • US$25 hourly

    • 4.9/5
    • (62 jobs)
    "As an experienced IT professional with over 6 years of hands-on experience working with Managed Service Providers (MSPs), I specialize in optimizing IT operations using ConnectWise Automate (LabTech) and NinjaOne RMM. I have a deep understanding of both platforms and can help streamline your workflows, enhance system monitoring, and automate routine IT tasks for greater efficiency. Key Skills and Expertise: ConnectWise Automate (LabTech): Custom script development to automate tasks and improve operational efficiency. Configuration of monitor sets and alerts for proactive system monitoring. Integration with other PSA tools, ensuring a seamless flow of information between systems. Support for device management, patch management, and client monitoring. NinjaOne RMM: Setup and Configuration: Deploy NinjaOne agents and configure policies to suit your environment. Automation & Workflow: Automate software deployments, patch management, and system monitoring to reduce manual workload. Custom Scripting: Write scripts for automating routine tasks, enhancing speed and consistency in IT management. System Monitoring & Alerts: Create custom alerting systems for real-time monitoring, ensuring rapid response to issues. Why Choose Me? With a strong background in MSP environments, I am dedicated to improving operational workflows, reducing downtime, and delivering cost-effective IT solutions. I offer tailored approaches that integrate CW Automate and NinjaOne RMM into your existing infrastructure, ensuring that both platforms work together seamlessly. Let me help you automate repetitive tasks, monitor your systems in real-time, and optimize your IT operations to ensure greater productivity and efficiency."
    Featured Skill Hardware Troubleshooting
    Microsoft Hyper-V Server
    Automated Monitoring
    Backup Administration
    ConnectWise Automate
    Helpdesk
    System Administration
    Microsoft Active Directory
    Microsoft Windows PowerShell
    DHCP
    System Monitoring
    Microsoft Azure
    Windows Server
  • US$60 hourly

    • 4.9/5
    • (30 jobs)
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
    Featured Skill Hardware Troubleshooting
    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • US$85 hourly

    • 4.8/5
    • (86 jobs)
    I am a Infrastructure IT Technical Project Manager with over 20 years experience in all aspects of the delivery of infrastructure to clients both large and small. I am a Six Sigma green belt and currently serve as a Delivery Manager within a Scrum Program. I also have owned a business that specializes in support for Cloud based infrastructure, desktop support, network support, server administration, and web design. I am experienced in the delivery, troubleshooting, administration of Windows and Linux infrastructure. I have been a user/administrator of GSuite since that product was in beta. In addition I am a web designer with in house graphics capabilities and hosting. I have working experience with setting AWS EC2 servers as well as setting up S3 containers for use in backups and mapping drives.
    Featured Skill Hardware Troubleshooting
    Google Cloud Platform
    Email Support
    Project Management
    Google Apps Script
    Microsoft Teams
    Microsoft SharePoint Designer
    Microsoft SharePoint Administration
    Microsoft SharePoint Development
    Windows Administration
    Cloud Migration
    Windows 10 Administration
    Information Design
    Microsoft SharePoint
  • US$40 hourly

    • 5.0/5
    • (52 jobs)
    I am an experienced Top-Rated-Plus Cisco certified Network Engineer. I can help you with any Cisco/Brocade (VPN, ASA, Meraki, Route, Switch), Ubiquiti, Sonicwall,MikroTik, Cisco Umbrella, Cisco ISE and Linux problem in your network.
    Featured Skill Hardware Troubleshooting
    Linux
    Network Engineering
    Cisco Certified Network Professional
    Cisco Router
    Linux System Administration
    Cisco IOS
    Cisco Certified Network Associate
    Data Center Operations
  • US$18 hourly

    • 5.0/5
    • (3 jobs)
    I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot If my skills are fit for you, please contact me.
    Featured Skill Hardware Troubleshooting
    Microsoft Active Directory
    Microsoft Azure
    VPN
    Virtual Machine
    Office 365
    Point of Sale & Payment Systems
    Technical Support
    Software Debugging
    Microsoft Outlook
  • US$15 hourly

    • 5.0/5
    • (4 jobs)
    For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronics security, computing, and other related IT fields. I enjoy traveling and adventure sports such as climbing, also I enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 5 years of experience in Customer Service and Technical Support, mostly in the North American market. I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. Recently I had the chance to work as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox communications and Lexmark; On UpWork, I had a nice experience working as a Data Entry Specialist and Document Compiler for a legal and immigration services firm in the US as my first freelance contract. After this amazing opportunity, I found another great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams and others. I am a fast, self-learner, autonomous and responsible person, detail orientated, and a creative team player.
    Featured Skill Hardware Troubleshooting
    WiFi
    Visual Basic
    Online Chat Support
    Tech & IT
    Phone Communication
    Microsoft Teams
    PDF
    Computer Network
    Microsoft PowerApps
    Microsoft Dynamics 365
    Microsoft Windows
    Printer
    Microsoft Azure
    Communications
  • US$85 hourly

    • 5.0/5
    • (12 jobs)
    Practical electronics engineer with 8 years experience taking specs and ideas and turning them into working prototypes and eventually products. Persistence and analytical thinking is a must, but when your hobby is your profession you are personally invested in every project. That's my mindset. Taking full ownership of the project combined with effective customer communication, so we can the best results! Here is a list of my technical skills: Simulation & Analysis ------------------------------------------------------------------- LT spice, Microcap, Matlab, FEMM PCB Design ------------------------------------------------------------------- Analogue, digital, mixed signal design, schematic capture and pcb layout, EMC testing, IPC-2221, signal integrity, high voltage rules Power electronics topologies ------------------------------------------------------------------ LLC, Full Bridge, Half bridge, Buck, Boost, Phase shifted full bridge, PFCs, Flyback, DC:DC, AC:DC converters, SMPS design, feedback control loops Magnetics Design ------------------------------------------------------------------ Simulation - calculations and winding of transformers and inductors at my facility. Programming Languages ------------------------------------------------------------------ Embedded C, C#, Assembly, Java, SQL Microcontrollers ------------------------------------------------------------------ AVR AtMega series, PSOC4, PSOC5 MCUs, Arduino Communication protocols ------------------------------------------------------------------ I2C, RS232, RS485, SPI, 1-WIRE, UART, MODBUS Software ------------------------------------------------------------------ Altium Designer, Atmel Studio, PSOC Creator, Visual Studio, Simulink, Mathcad, MS Office Lab equipment ----------------------------------------------------------------- Oscilloscopes, LCR meters, multimeters, PSUs, electronic loads, dynamic signal analyzers, soldering irons, power-tools, mechanical equipment, high voltage psus
    Featured Skill Hardware Troubleshooting
    Hardware Design
    Circuit Design
    C#
    Product Design
    Microcontroller Programming
    Power Electronics
    C
    PCB Design
    App Design
    Altium Designer
    Analog Electronics
  • US$65 hourly

    • 5.0/5
    • (8 jobs)
    Objective  Striving to create a future in technology through support and innovation.  Interested in: Global IT Management Roles, End User Support Management, Service Delivery Manager  13+ years’ experience in IT Engineering & Management Skills ITIL & ITSM Implementation | Manage Tier 1-3 Helpdesk Support Engineers | Systems Engineering – Infrastructure | Mac OS | Windows 10 | Windows Server 2008 R2 – 2019 | TCP | DNS | DHCP | Active Directory | Microsoft Exchange Administration | Office 365 Administration | Cisco Meraki | Ruckus Wireless | Avaya Telecom VoIP | WSUS | SCCM | WYSE | PGP & Bitlocker Encryption | iOS & Android | Mobileiron MDM | McAfee Security | BMC Remedy | Azure | AWS | Mimecast | Datto | VMWare | Jamf | GSuite/Google WorkSpace | ConnectWise | Continuum | Zoom | SD-WAN | MES Manage Windows Systems Environments | Cloud Environments (AWS, Azure, etc.) End to End Support | Infrastructure Design and Support (Conception to Fruition) Full Helpdesk Support Management | White Glove Executive Support | Specializing in End User Support
    Featured Skill Hardware Troubleshooting
    Cisco Meraki
    IT Infrastructure
    Infrastructure Management
    Microsoft Small Business Server Administration
    Administrative Support
    VMware ESX Server
    Helpdesk
    Mac OS X Administration
    Desktop Support
    Windows 7 Administration
    Microsoft Office
    macOS
    Windows Server
    Microsoft Active Directory
  • US$85 hourly

    • 4.3/5
    • (32 jobs)
    Hi, My name is Cody Phipps and I am freelancer located in Austin, Tx. I am Electrical Engineer with a focus in power and control systems. While I attended Louisiana Tech University, I worked on many projects dealing with designing and printing PCBs. After started my career in transmission line studies, I quickly found out I wanted to develop electronics for my career. I started freelancing and evenutally started an LLC to chase my dreams as a product developer. Since then, I have developed over 80 products for many fields including medical, military/government and industrial. Products that I have develop include: - IoT and wirless capabilities (Wifi, BLE, Thread, LoRa, etc) - AC and DC power systems -Solar and alternate energy systems -Wearables -Many types of sensors - accelerators, temperature, humidity, etc In addtion to design, I also offer printed circuit board assembly and I have built a majority of my designs myself. I achieve this with my personal line that I have which is capable of building small run jobs (up to 500 units a week). I also have access to a larger line for much bigger manufacturing jobs. Here is the typical breakdown of what you would expect from my services: Research and Development: - Identify major components - Draw breadboard proof of concept block diagram - Build breadboard proof of concept - *See firmware Development Section Schematic Capture: - Draw symbols and footprints of components not in library already - Capture Power circuit - Capture MCU circuit - Capture peripheral circuits - Export Bill of materials Layout Design: - Determine board shape, constraints and layer count - Floor plan components - Draw power and ground planes - Trace Critical traces - Trace the rest of the nets - Run DRC - Draw Fabrication Drawing - Draw Assembly Drawing - Export Gerbers, Drills, OBD++, PnP, etc - Send Boards off to Fab - Order stencils, Components, etc Firmware Development: - Develop Firmware for POC - Add finishing touches to the firmware Build and Test: - Develop Test plan - Check in Parts - Assemble boards - Perform Testing - Write Product specification - Determine next steps I can give virtual tours of products I'm working on as well as give you five references to ones I developed products for and with. Thanks, Cody Phipps
    Featured Skill Hardware Troubleshooting
    Python
    Arduino
    Integrated Circuit
    Circuit Design
    PCB Design
    Atmel AVR
    MATLAB
    RF Design
    Electrical Engineering
  • US$30 hourly

    • 4.5/5
    • (15 jobs)
    I would like to be able to share my 16 years of experience as an Expert System/Network Administrator and Technical / Customer Support Specialist. Provide quality service to my clients. Improve my current skills in Networking / System administrator and learn new skills along the way. To emphasize that I work not just to earn but to improve my client's businesses. ------------------------------------------------- My Skills: Network Specialist - Expert in troubleshooting/Configuration of SOHO and Business Class network devices with VOIP experience (Cisco,Linksys,Belkin,Netgear,Dlink,TPlink,Netcomm) System Administrator - Certified 211 Salesforce.com Administrator, Zoho One specialist, Docusign, Esigngenie specialist Managed Service Provider - remotely manages a customer's(Clients) IT infrastructure and/or end-user systems (Citrix/VMware/Server/Active Directory/Microsoft Exchange/ Microsoft 365/ Azure /Windows server 2008 - 2012) Helpdesk Support - Support ticket management (Podio, Connectwise, Freshdesk, etc) / Remote management specialist (Team viewer, Kaseya, Logmein, Zoho assist, Join.me, Splashtop, Screenconnect, Anydesk, RDP) / Cloud base tools (SAAS) Internet Technical Support - Handled both Cable and DSL service technical support post (AT&T, Comcast, Time warner, Cox Etc.) Video Support Specialist - Handled Satellite video service post (DTV) Team/Project Management Staff Management - Onboarding - Mentoring - Training (Handled 50 support teams) Business Manager - Currently owns Techstar Business IT Solutions (Upwork Agency with multiple clients) Data Entry/Document Processing ------------------------------------------------- Work Equipment: Laptop running on Core i7 11800H (11th Gen) with 32GB RAM (Windows 10) Laptop running on Core i7 8750H (8th Gen) with 16GB RAM (Windows 11) Laptop running on Core i5 8250U (8th Gen) with 16GB RAM (Windows 10) Laptop running on Ryzen 5 3550H (3rd Gen) with 16GB RAM (Windows 11) Apple MacBook Pro 13 (M1 silicon chip) with 8GB RAM (Mac OS - Sonoma) With Dual Monitors (34/27/24 inch) for all Laptops iPad Air 4th Gen / iPad 9th Gen High-grade Quality Headset (Plantronics 628 USB, Logitech H151, and Logitech G733) Wireless Multi-Media Headset (Sony XM5, Airpods 3 and Apple Airpod Max) 2 Fiber Optics Internet connection (DSL and Cable) with a speed of 600 Mbps 2 Back-Up WIFI Broadband Internet (Both Electric and Battery powered): 5G connection with speeds of 500 Mbps Dedicated Home Office Space Stand-by generator (in case of power outages) My rate varies depending on the job, and I am always open to negotiate. My work hours are flexible to meet your needs, and I would love to discuss should my professional profile fit what you're looking for.
    Featured Skill Hardware Troubleshooting
    Photography
    Microsoft Office
    Project Management
    Windows 10 Administration
    Technical Support
    Customer Relationship Management
    Computer Network
    Salesforce CRM
    Troubleshooting
    Customer Service
    Network Administration
    Business with 10-99 Employees
    System Administration
    Helpdesk
  • US$35 hourly

    • 5.0/5
    • (96 jobs)
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
    Featured Skill Hardware Troubleshooting
    Microsoft Teams
    API Integration
    API Development
    MySQL
    Laravel
    Java
    Angular
    PHP
    React
    Technical Support
    Zoom Video Conferencing
    Customer Support
    Tech & IT
  • US$90 hourly

    • 5.0/5
    • (25 jobs)
    I am Certified Microsoft Cetified: Azure Security Engineer AZ-500, AWS Solution Architect Professional, JAMF 100, JAMF 200 Certified Tech, CCNA, CCNP, VMware VCP, Datto Certified Deployment Specialist (DCDS) and working as Architect and Senior Server and Network Administrator for small to large organizations over 13+ years. Technology Worked :- Active directory Server 2003, 2008, 2012, 2016, 2019 Deployment, Migration, Troubleshooting and daily maintenance.(Includes every Role and features) Exchange Server 2003, 2007, 2010, 2013, Office 365 Deployment, Migration, Troubleshooting and maintenance. Firewall (Cisco ASA, Firepower, Fortigate, Sonicwall) Configuration, Patch management, troubleshooting, creating custom policies and maintenance. VMware Vcenter, Xenserver, KVM, Vitualbox, VMware workstation, any client installed or bare metal hypervisor configuration, network management, migration from one platform to another. Lync Server deployment and configuration for unified communication. Cisco Routers Switches configuration, management, troubleshooting and custom policy creation and network planning. SCCM (system center configuration manager) configuration, troubleshooting for DP, Primary Site server, Secondary site server and Central Administration Site. Linux (any distribution) configuration, management, troubleshooting and management and deployment of any open source tool with all dependencies. Windows Desktop (any OS) configuration, management, troubleshooting. Scripting expertise on BASH Powershell Expect Python DevOPS experience of over 6+ years on multiple projects which include technologies like Docker Ansible Chef Jenkins etc. Cloud Expertise of over 9+ Years on AWS and Azure.
    Featured Skill Hardware Troubleshooting
    Terraform
    JAMF
    Windows Administration
    Mac OS X Administration
    VMware Administration
    Bash Programming
    Mobile Device Management
    Linux System Administration
    Bash
    Business with 1000+ Employees
    Microsoft Windows PowerShell
    Microsoft Azure
    System Administration
    Windows Server
    Amazon Web Services
  • US$100 hourly

    • 4.9/5
    • (95 jobs)
    18+ years of experience in electronic design. 100+ major design projects delivered. 200+ happy clients served. Whatever your electronic design needs are, reach out for a quick chat, you will not regret it! What to expect: ✅Top quality design that not only meets and exceeds your requirements but can also handle those unexpected conditions that make quality products stand out from the rest. ✅Rigorous design test and measurement that leaves nothing unchecked, keeping in mind not only your interests but also those of your end customers. ✅A design that is optimized and ready for manufacturing with parts readily available. ✅Exhaustive documentation and support so you can make best use of all deliverables. ✅A flexible service that can take care of all phases in the design and prototyping process or just those parts that you prefer. ✅Long-term availability for changes, revisions, and support. ✅Above all, an honest and friendly collaboration that you can trust. I invite you to reach out to discuss your project's unique needs. Regardless of your technical background, I am here to transform your product idea into a tangible reality, employing the most efficient and cutting-edge technology. My services extend beyond design, offering assistance in defining complete project requirements, recommending suitable technology, and guiding your product to production. I can also connect you with reliable suppliers and provide unwavering technical support throughout the entire process. As a full-time freelance engineer, having worked with clients from all over the world in very diverse applications, I’ve been able to gain a broad experience in electronic design. The designs I’ve produced over the years range from the simplest of designs to very complex high-density designs at the cutting edge of technology. I have gained experience with a variety of microcontrollers, processors, sensors, interfaces, protocols, and design architectures. I’ve also been able to utilize a variety to PCB technologies ranging from multilayer rigid, HDI, flexible, rigid-flex, metal-core, as well as exotic materials such as stretchable PCB. Throughout the years I’ve also invested significantly in a spacious lab and equipment for both prototyping (including pick-and-place, reflow oven and advanced JBC soldering equipment) as well as professional test and measurement equipment (including oscilloscopes, spectrum analyzers, VNA, bench meters, electronic loads, waveform generators, ECG simulator, thermographic imaging, and data loggers), all from reputable brands (Keysight, Teledyne-Lecroy, FLIR, Fluke, Tektronix, Pico,…). My vision is to produce top quality designs with a ‘whatever it takes’ attitude and am willing to invest effort and financially in ensuring that I am well equipped to do so. Some of the specific experiences include: Software tools: Altium Designer (my primary EDA), KiCad, Eagle, Proteus; SolidWorks; Ansys, Keysight-ADS, COMSOL; VS Code, Visual Studio, PyCharm, IntelliJ; Keil MDK Arm, GCC, IAR, CodeComposer, Microchip Studio; Quartus Prime, Xilinx ISE; Programming languages: Embedded C, C++, C#, Python, Rust, Java, VHDL, Bash scripts, PHP, javascript… Microcontrollers/SoC: STM32 (often preferred), ATSAM, STM8, nRF5x (often preferred for BLE applications), EPS32, CH32 (RISCV), C2000, CC2642, CC13xx, PIC16/18, AVR, MPS430, RP2040, i.MX, A20/50, RK35xx, MAX78000, … Protocols/Buses: RS485/422, USB, UART, SPI, I2C, CAN, LVDS, DDR; Modbus, NMEA2000, MQTT, … Common design features: - BLE / Wi-Fi with custom PCB trace antenna, fully simulated and tuned on prototypes. - USB charge circuit for Li-Ion battery, including fast charging. - Battery protection circuits and cell balancing. - PoE source/device/injector designs with necessary protocol handshakes. - ARM embedded processor design running embedded Linux system. - RTD measurement circuits, 3/4 wire, 24 bit, PGA and filtering. - ECG, EOG, EEG monitoring wearable designs. - IMU motion tracking with sensor fusion and quaternion streaming. - GNSS location tracking, including high precision RTK modes. - Audio capture, filtering, processing, and amplification. - DC/DC converters in various topologies including buck, boost, buck-boost, SEPIC, CUK, H-Bridge, cascaded, multi-phase. AC/DC converters (flyback, feed-forward, …). DC/AC inverters, BLDC control… - LED driving with attention to color rendering and thermal management. - Solar MPPT controller. - UHF long range wireless designs, LoRa, Sigfox. Cellular interfaces 4G, LTE, NBIoT, LTEM. My commitment to excellence, innovation, and collaboration has been the cornerstone of my career. I look forward to the opportunity to bring your vision to life, leveraging my extensive skill set and passion for electronic design. Feel free to contact me to embark on a successful journey together.
    Featured Skill Hardware Troubleshooting
    Electronic Design
    Embedded System
    Circuit Design
    Digital Electronics
    Analog Electronics
    Hardware Prototyping
    Electrical Engineering
    Firmware
    Embedded C
    Embedded Linux
    Hardware Design
    Altium Designer
    PCB Design
    Internet of Things Solutions Design
  • US$30 hourly

    • 4.5/5
    • (35 jobs)
    "Excellent and professional. Completed work in timely fashion and very responsive. Will work with again." - Matthew Chang "Timothy does great work. Is very neat and organized. Follows instructions well. Plan to utilize him in the future." - Barbara Collins " Tim did a great job on this project for me. If I have more work, I will definitely contact him in the future." - Barbara Collins I've been in the IT industry since 2007. I am a passionate IT professional with more than 15 years of experience in providing customer and technical support to different Fortune 500 US-based companies like AT&T, Microsoft, Comcast, DELL, HP, Coca-cola and lot more. I've also worked as a Senior Remote Desktop support for several MSP in the US, Canada and Australia that provides technical and helpdesk support for both MAC and Windows in a consumer and business environment. I have a huge variety of MSP tools that I've used and managed before. In addition, I have an impressive background in providing Technical and Helpdesk support via email, phone and remote control I have used the following helpdesk tools: Ticketing system: - ServiceNow - ConnectWise - Syncro/Repairshopr - Zoho Desk - AutoTask - SherpaDesk RMM: - Datto RMM - Solarwinds RMM - Kaseya VSA - Pulseway - NinjaRMM Remote Control software: - LogMeIn - ScreenConnect - BOMGAR - TeamViewer - Zoho Assist - Splashtop Knowledge Management System: - IT Glue - Zoho KB - Confluence File Sharing: - Egnyte - Sharepoint - Google Drive / Drive Filestream VoIP System: - RingCentral - 3CX - Jive (GoToConnect) Backup Solutions: - DATTO - Box / Dropbox - OneDrive - Acronis - Spanning - ShadowProtect - Veeam - BackupExec My troubleshooting skills are but not limited to: - Gsuite administration / Migration - O365 administration / Migration - Azure administration - VM administration - Online/Cloud Backup Management - Image Backup - Synology NAS backups administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - make sure that antivirus threat definitions are up to date - PC Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibilty troubleshooting - File or folder permission management - Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall management - VPN Setup and management - Windows Management and Troubleshooting - creating "How-to" documents and KB articles (with screenshots) - Quickbooks setup and troubleshooting (single and multi-user setup) - ad-hoc tasks I'm looking forward to working with your company
    Featured Skill Hardware Troubleshooting
    Tech & IT
    Technical Support
    Microsoft Office
    LogMeIn Rescue
    Managed Services
    Helpdesk
    Remote IT Management
    Windows Administration
    Microsoft Active Directory
  • US$27 hourly

    • 5.0/5
    • (17 jobs)
    I have more than 15 years of experience with multiple skills. I worked as a Technical Support Expert with a BMW software company. My job is 100% remote. I assist customers via email and remote desktop. I help customers with installing our BMW diagnostic and programming software in the Windows environment. I also extend support with LAN/WLAN connectivity and Windows errors encountered during the installation. I was an Amazon Retail account Customer Service Representative for three months and was promoted to Quality Assurance Apprentice. Three months after that, my band level was upgraded and I became a Quality Assurance Specialist. My goal was to make sure that the quality of calls from our customer care agents meet Amazon standards to maintain Amazon's title as the company with the best customer service experience. I used to work with Fairchild Semiconductor as an IT Remote Specialist - Global Helpdesk for 2 years. My tasks were to do technical support for our Fairchild employees worldwide. I catered Phone, Chat, Skype, Email & Remote desktop support altogether if the queue is very high. Due to my performance, I was appointed as an Admin for the System's Monitoring (Philippine Site). I managed our mini teams composed of 12 agents. I also created and maintained our Helpdesk’s websites (Google Sites). These websites contain troubleshooting steps for technical issues, updates, downtime schedules, and links to useful tools. The company I've worked with before Fairchild is a Call Center. I worked for 7 years with Dell computers account (Team Management). My resume shows my journey from a Technical Support Representative 1 to 5 and to a Resolution Specialist. I love art and I am proficient in Photoshop. I also know how to work with Google Apps, especially with Google Docs, Sheets, Slides, and Sites. I am active in Facebook Marketing and I am familiar with other social media sites. I am knowledgeable with Microsoft Office Applications like Word, PowerPoint & Excel. I know how to manage formulas and pivots in excel as well. Based on my job history, I strongly believe that I can meet or even exceed your expectations and I can provide a great customer experience for your clients.
    Featured Skill Hardware Troubleshooting
    Office 365
    Helpdesk
    Email Support
    Phone Support
    Tech & IT
    Online Chat Support
    Technical Support
  • US$70 hourly

    • 4.9/5
    • (68 jobs)
    Highly creative and experienced product designer. Medical devices, consumer products, and military/avionics. Specialize in battery operated embedded systems that include sensors, displays, wireless, and human interfaces. Expertise in rf design, analog, signal conditioning, power supplies, battery management and wireless. Proficient in schematic and pcb design. Can work with your ME or ID to create a design that fits the desired form. My years of consulting experience lead to accurate project estimates and on time delivery of a functional design.
    Featured Skill Hardware Troubleshooting
    Digital Electronics
    Core Bluetooth
    PCB Design
    Analog Electronics
    Antenna Design
    Embedded C
    Embedded System
  • US$45 hourly

    • 4.7/5
    • (36 jobs)
    🥇 Sneak Peek Of the profile ✅ 100% Client Satisfaction ✅ Excellent Communication ✅ On-Time Delivery ✅ Top-Rated ✅ Expertise in Hardware Engineering ✅ Proficient in Firmware Development ✅ Sound with Linux BSP & Device driver ✅ Proficient in Enclosure Design & CAD/CAM ✅ End-to-End Product Engineering 🥇 Diverse expertise with the different verticals ✅ Smart Cities ✅ Smart AgroTech ✅ Health-Care ✅ Industry 4.0 ✅ Automotive ✅ SmartHome ✅ EdTech ✅ Aviation 🥇 Product Development expertise ✅ Smart Energy meter, Outdoor Air quality monitors, Indoor air quality monitors, Smart parking Sensors, Smart seed machines, Agriculture Robots, Weather stations, Bio-medical patch, LoRaWAN gateways, Kiosk, POS, Vending machines, Smart switch board, Offline Alexa smart devices, LoRaWAN Trackers, BLE Beacons, BLE Smart Alarm, BLE Breathalyzer "Hello World", Vignesh this side! Vignesh is an IoT geek and Linux kernel expert having 12+ years of proven expertise in end-to-end product engineering. He has worked upon some of the trending and fast-forward technologies with some of the leading companies and brands He can furnish end-to-end solutions in multiple domains including clean-tech, agro-tech, smart home automation, smart retail, smart city, health care, industrial IoT, automotive, Avionics, Multimedia and more. If you want to create a remarkable solution, want to invest in the right candidate, or want to generate the RoI then you are at the right profile. 💻 FIRMWARE ENGINEERING SERVICES i) Programming Languages: ✓ Embedded C ✓ Embedded C++ ✓ MicroPython ✓ Python ii) MCU/SOC/MPU/Boards: ✓ STMicroelectronics: STM32L0, STM32L3, STM32L4, STM32F0, STM32F3, STM32WB, STM32WL, STM32F7, STM32H7, STM32MP1 ✓ Texas Instruments: MSP430, CC1312, CC1310, CC2640, CC3200, CC2650, AM335X ✓ Nordic Semiconductor: NRF51xx, NRF52xx, NRF53xx, NRF91xx ✓ NXP Semiconductor: LPC1200, LPC1300, LPC1500, LPC2148, i.MXRT1180, i.MX6, i.MX8 ✓ Microchip: PIC16F, PIC18F, PIC24F, PIC32, dsPIC, AT-SAM A5D2 ✓ ATMEL: Mega 128, Mega 2560, Mega8, Mega16, Mega32, ATtiny13, ATtiny2313, SAMA5D2 ✓ Renesas Semiconductor: RL78, RX100 ✓ Silicon labs: EFM8, EFM32, EFR32MG, EFR32FG12 ✓ Espressif Systems: ESP8266, ESP32S3, ESP32C3, ESP32C6 ✓ Qualcomm: Snapdragon 410, 820, 845 SOM ✓ Allwinner: V, H5, H6, F, A series ✓ Rockchip: RK3566, RK3326, RK3329, RK3588 ✓ Amlogic: A311D, S905X3, S912 ✓ Raspberry Pi Corporation: RPi 3B/3B+/Zero W, RPi 5, RPi Pico 2040 iii) RTOS: ✓ Amazon FreeRTOS ✓ AzureRTOS (ThreadX) ✓ TI-RTOS ✓ Zephyr RTOS ✓ POSIX ✓ micrium uc/os-iii iv ) Wireless Stack & Tech ✓ OpenThread,TI15.4 BLE5.x,Matter,LoRaWAN,Zigbee,Wi-SUN,NB-IoT,LTE-CAT-M,6LoWPAN v) Networking Protocols: ✓ TCP/IP,HTTP,HTTPS,MQTT,CoAP,UDP,FTP 🐧 EMBEDDED LINUX & KERNEL DEVELOPMENT i) Linux kernel & Android ✓ Kernel customization ✓ U-boot customization and optimization ✓ Device driver development ✓ Device Tree ✓ Linux BSP ✓ Linux System programming ✓ Android porting ✓ Android AOSP ✓ Automotive Android ii) Build System ✓ Yocto project ✓ BuildRoot iii) Linux Subsystems & Bring-up ✓ FEC,USB2.x,USB3.x,SPI,I2C,SDIO,CSI,MIPI,LVDS,eDP 🔧 Hardware Designing & development ✓ Schematic designing and board routing ✓ BOM optimization ✓ Multi layer high speed PCB designing ✓ Board verification and Bring-up ✓ High-speed PCB designing ✓ Differential pair outing ✓ DDR Tuning ✓ System on module (SOM) designing ✓ Hardware certifications (ce, FCC, UL, RoSH) 📱 USER-LEVEL APPLICATIONS | DASHBOARD AND CLOUD INTEGRATIONS i) Dashboard & App ✓ UI/UX designing ✓ Web designing & development ✓ Android / iOS app development for BLE devices ✓ Android / iOS app development for NFC smart meters ✓ Android / iOS app development for smart home appliances ✓ Android / iOS app development for HealthCare devices ii) IoT Cloud Architecture ✓ Azure ✓ AWS ✓ IBM Bluemix ✓ Google cloud iii) Version control, project management & documentation ✓ Jira ✓ ClickUp ✓ Trello ✓ Bitbucket ✓ Gitlab ✓ Gitbook ✓ Atlassian Confluence ✓ Astah UML Dear, clients There are endless possibilities and potentials to work with me! Let’s connect to make the world better place to live with batter technologies Thanks with gratitude Vignesh
    Featured Skill Hardware Troubleshooting
    LoRa
    Embedded Linux
    Bluetooth LE
    FreeRTOS
    PCB Design
    RF Design
    Electronic Design
    Algorithms
    C
    C++
    Raspberry Pi
    PIC32
    ESP32
    nRF52
    STM32
  • US$40 hourly

    • 4.9/5
    • (33 jobs)
    I am Nico. A Webflow developer based in Kingston, Jamaica. A business uses its website to communicate with its customers and also generate new customers. Too often, however, business owners find that they cannot easily maintain or change their website when the need arises. Enter Webflow! Webflow allows you to cut the development time in half while also meeting the following criteria: - Loads quickly even on slow connections - Looks great on all devices (responsive) - Accessible to users of varying abilities - Visually appealing through the use of interactions - Client can easily make changes If you are interested in working together on a project, feel free to contact me!
    Featured Skill Hardware Troubleshooting
    CMS Development
    User Experience Design
    User Interface Design
    UX & UI
    Figma
    Usability Testing
    Webflow
    Graphic Design
    Web Development
    CSS
    HTML5
    JavaScript
    Front-End Development
    Landing Page
    Website
  • US$75 hourly

    • 5.0/5
    • (24 jobs)
    Experienced and versatile IT professional with a strong background in software troubleshooting and system administration. Proven ability to deliver scalable and efficient solutions. Committed to staying updated with the latest industry trends. Ready to tackle diverse challenges and contribute to the success of your projects.
    Featured Skill Hardware Troubleshooting
    Virtual Private Server
    Microsoft Active Directory
    Bitcoin
    Cryptocurrency Mining
    Mining Engineering
    Data Mining
    Cryptocurrency
    Twitch
    Network Engineering
    Computer Network
    Technical Support
    GoDaddy
  • US$40 hourly

    • 4.3/5
    • (69 jobs)
    I Have been a Team Manager for more than five years. But I have been a System administrator, technical support, customer support, and sales for fourteen years now. Throughout the years I acquire many skills like; Doing root cause analysis people management Financial management Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments Product presentation and negotiating with clients Handling stakeholders How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly. Create a report based on Data Analysis creating a productivity report The middle man between HR and Team members for legal matters concerns and many more I am very easy to work with, a fast learner, and goal-oriented. Technical Experience; SaaS Technical Support: -Help client set up their RMM -Assist customer in creating PowerShell script that would trigger RMM alerts - Addressing client inquiries and educating them on our product and how to use the software -Assist client with integration such as office 365, Bitdefender, Quickbooks, Xero, Emsisoft, Teamviewer, Splashtop, etc. - Create a knowledgebase - Report bugs to developers by creating a ticket in Jira Ticketing tools; -Zendesk -CRM -Kayako -Freshdesk -HPSM -Parature -Rave -connectwise -Intercom -Jira -Hubspot -Halo PSA -ServiceNow -Microsoft CRM Dynamics Experienced with Microsoft O365 setup including: - Domain registration - DNS records - Managing subscription/ cancellation or additional subscription. Exchange online management: - Exchange online protection - Advanced threat protection - Domain keys identified mail (DKIM) - Domain message authentication reporting and conformance (DMARC) - Sender policy framework (SPF) – distribution group -Security group (edit, delete, adding members) -email migration SharePoint online management: - Creating a site - Managing document library - Configuring user permissions. - External sharing Skype for Business and Microsoft teams: - setting up calling plans - creating Teams channel - Managing guest access with teams - Federation between two Microsoft teams organization. Active directory setup and management: - Updating UPN - custom attributes - user creation - Creating organization unit - Updating dirSync - fix sync errors with AD. Office 365 security and compliance: - Data loss prevention - Permissions - Ediscovery search - Data Encryption –MDM setup - Data governance - retention - content search - Audit log search OneDrive for business - file synchronization - Sync errors – Document library synchronization Experienced in PowerShell scripting for O365. Remote tools: - LMI - TeamViewer - Splashtop - Kaseya - ScreenConnect -NinjaOne
    Featured Skill Hardware Troubleshooting
    Google Workspace Administration
    Customer Engagement
    Atlassian Confluence
    Email Communication
    Ticketing System
    Office 365
    Troubleshooting
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Microsoft Outlook
    Shopify
    Business with 10-99 Employees
    Helpdesk
    Technical Documentation Management
    DNS
  • US$30 hourly

    • 5.0/5
    • (31 jobs)
    Extensive experience in the following Roles, IT Support Engineer, System Engineer, Service Desk, Technical Support, and Customer Service at various levels and areas of responsibilities. Work experiences consist of Troubleshooting different Devices and Computers, Active Directory, Office 365 Administration, MS Exchange, FTP/sFTP, Manage Clients Network, Provision, and Setup VOIP Phone System, Giving Product Information and Product Support for Customers, Provide Technical Assistance and Customer Service through Phones, Chats, and Emails. Certificate: ITIL Foundation ver.3
    Featured Skill Hardware Troubleshooting
    Google Workspace Administration
    VPN
    Technical Support
    Technical Documentation Management
    Customer Service
    Procedure Development
    Ticketing System
    Network Administration
    Desktop Support
    Helpdesk
    Microsoft Active Directory
    System Administration
    Windows Server
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