Hire the best Help Scout specialists

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Clients rate Help Scout specialists
Rating is 4.6 out of 5.
4.6/5
based on 197 client reviews
  • US$42 hourly
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (10+ yrs), Freshdesk expert (7+ yrs), Kustomer Expert(3+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), Zapier and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk's new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from the Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean up the Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure the agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. ⭐ Zendesk adminstration. As a Zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (Zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot set up and customization. ✅ Social media integration (Facebook, Instagram, Youtube, Whatsapp, Messenger). ✅ Basic and advanced reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include:- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to Freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automation, Scenario Automation etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach to Zendesk implementation, and I can suggest to you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am a top-rated Zendesk specialist with more than 24000 hours of work experience on Upwork. Please check my work history of more than 250 successful projects for proof of providing you 100% genuine work. 🏆 I have a Master of Computer Applications (MCA) degree. ⭐ I have also set up and managed several marketing campaigns for manufacturing companies, real estate, training institutes, and online stores, using various email marketing and marketing automation software such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring, etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third-party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot, etc.) ⭐ WordPress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
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    Customer Relationship Management
    Gorgias
    API Development
    Scripting
    API Integration
    Shopify Theme
    Freshdesk
    Zendesk
    Microsoft SQL Server Programming
    jQuery
    Zendesk API
    JavaScript
    Email Marketing
    Shopify
    HubSpot
  • US$15 hourly
    I have an Associate of Arts degree from the College of Central Florida and am a current Senior at the University of Central Florida majoring in a Bachelor of Science degree in Psychology. I have several years of experience in content moderation and customer service in both remote roles through UpWork, alongside in-person positions, many of which were long-term roles lasting 1 year or more. I also have many years of experience moderating platforms, assisting customers, using tools such as Slack to communicate with my team, and working on CRMs such as HubSpot, HelpDesk, HelpScout, TalkDesk, Trello, Twilio, Gleap, Zendesk, Georgias, Shopify, and Intercom. I am also currently working in a long-term, full-time customer care role, and I have years of experience in customer service, from in-person positions to phone-based jobs. My roles have required me to reply to customer support tickets, make outbound calls to customers who need assistance, answer inbound calls, process refunds, set requisitions, and access an admin portal to view and edit customer information if required. One such role was Vital Records Online where it would be my job to ensure customers could obtain their vital records upon request. In this role, I would assist customers by answering inbound phone calls using our dialer known as Twilio and other predictive dialers, handling tickets as they came into the HelpScout CRM inbox, replying to emails and live chats, making outbound phone calls, changing information as requested in the proprietary admin panel, and helping people process refunds. I also worked in a company where we manage remote gate openers, and I would assist customers on the phone by answering inbound phone calls, changing information as requested in the proprietary admin system, answering questions regarding important product-related information, providing assistance with setting up and troubleshooting the keypads when customers experience physical issues or software related problems in the app, refunds, and other concerns when they needed assistance. My most recent role was one where I worked for a company called Function Health where members would use our service to get their biomarkers checked out via blood draw labs. These labs would be remotely scheduled and I would set a requisition for them in our system and using Quest Diagnostics. After they appeared in person and submitted to a set of labs, we would assist them in testing several hundred biomarkers to determine whether they may have a deficiency in certain departments such as low testosterone, high cholesterol, and even early cancer screening through a Grail kit. The founder, who is a licensed physician, would interpret the results alongside some of his team and we would then compile these results into a comprehensive portal for the patients to view. I would assist them via text message or instant live chat in an online portal, alter member information as required when requested, set requisitions, and make follow-up outbound phone calls when needed to assist members. My current and longest-lasting role is from a company called FishBowl by Glassdoor. FishBowl is a professional online community where professionals and everyday workers alike can reach out to each other and make online forum posts. It is like a combination of LinkedIn and Reddit, and it fosters many intriguing and professional discussions from people worldwide. I operate as a content moderator, and curate content throughout the different bowls to ensure nobody posts anything that would otherwise violate our rules or terms of service. It is paramount to make sure that everyone feels safe and can have fair and appropriate environments throughout the website for their discussions to take place. I have been in this role full-time for a little over two and a half years.
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    Gorgias
    Shopify
    Twilio
    Phone Support
    Order Tracking
    Talkdesk
    Zoho CRM
    Intercom
    Community Moderation
    Community Engagement
    Customer Support
    Community Management
    HubSpot
    Zendesk
  • US$10 hourly
    Hola Amigos! Thank you for visiting my profile. My goal is to provide quality service and output for every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities with Upwork for my personal and professional growth. I have been working as a Virtual Assistant and Customer Support Rockstar for over 10 years now. I have worked with multiple Businesses like SpecialDataBases.com, AirportSherpa.io, WomanOcean.com, ModeHausEssen.de, William-David.com, Sarah-Ashleyofficial.com, Zula.se, StriveMarketing.com, ZulaKbh.dk, BestFromJapan.com, OsloMote.com, ShopBaladi.com, TryDearPerson.com, Shop.Kinkly.com, TheMacStop.com.com, PedalClothing.com, VanHalenMode.nl, TheVintaged.com, TheBlanki, MonacoRepublic.com, ReduxAudio.com, William-david.com, TryOutdoorStribe.com, Salviahut.com, Sarah-ashleyofficial.com, ZulaHamburg.de, Terabags.com, Divelungs.com, Contorly.com, ThreadJungle.us, JonSmokeShop.com, Femverse.com, NeonSneaker.com, Freeropes.com, Equiboards.com, Zula.Fi, Exogliders.com, and more. I have worked with clients to resolve chargebacks through Stripe & PP, handling returns, refunds, and order processing issues as well. My expertise also includes Emails and Phone support for technical assistance and I can perform QAs for App testing as well. I've never made a promise that I couldn't keep and always get the job done. I can be a great time member or, I can fly the flag of your organization alone if required. I have also worked with Crowdfunding projects through Kickstarter and CrowdOx. Given the chance, I'll prove to be a powerful asset to your company.
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    Communication Etiquette
    Technical Support
    Management Skills
    Administrative Support
    Virtual Assistance
    Slack
    Ecommerce
    Zendesk
    Order Fulfillment
    Customer Service
    Shopify
    Dropshipping
  • US$20 hourly
    Hello! 👋 I am Rebecca, a seasoned Virtual Assistant with over 5 years of dedicated experience in customer support and intake operations. I excel in providing top-notch help to clients and ensuring their satisfaction throughout the journey. My expertise lies in streamlining intake processes, fostering client relationships, and delivering exceptional support. 🚀 Strengths & Skills 🚀 ✅ Customer Support Pro: I have a proven track record of delivering outstanding customer experiences through prompt responses, problem-solving, and effective communication. Resolving issues and leaving clients with a smile is my top priority. ✅ Intake Optimization: I specialize in optimizing intake procedures to enhance efficiency and ensure a seamless onboarding process for clients. From initial inquiries to detailed information gathering, I make sure the process is smooth and hassle-free. ✅ Task Management: I'm a whiz at juggling multiple tasks and priorities, ensuring that deadlines are met and client's needs are always addressed promptly. ✅ Tech-Savvy: Proficient in various customer support tools and platforms, I adapt quickly to new technologies, making collaboration and communication a breeze. 🔗 Let's Connect 🔗 I'm excited to bring my skills and experience to your team, delivering exceptional customer support and optimizing intake processes.
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    Shopify
    WordPress e-Commerce
    Office 365
    Customer Support
    Lead Generation
    Outbound Sales
    Slack
    Trello
    Customer Service
    Administrative Support
    Inbound Inquiry
    French
    HubSpot
    Zoho CRM
  • US$11 hourly
    Top-rated freelancer since 2010. In the past decade, I have gained experience in the BPO industry, specifically in customer service, email support, research, and some HR-related tasks. I focus on delivering high-quality and exceptional work for every project. I am a reliable, hardworking and trustworthy individual. I am looking for long-term opportunities that will allow me to improve my skills, build a wonderful working relationship, and learn new trends. I also have experience in the following areas and software: ➡️ Email Support: Zendesk, Help Scout ➡️ Help Desk, Ticket Support ➡️ Order Management: Shopify, Amazon Seller ➡️ Live Chat Support using Livechat, Intercom ➡️ Shipping and Tracking - Shipstation, Shipwire ➡️ Back Office Support, Compliance ➡️ Customer Service Management ➡️ Social Customer Support ➡️ Slack, Skype, Teams ➡️ Trello, Asana and other project management apps ➡️ Google Docs ➡️ Social Media Management & Marketing (Hootsuite, Buffer, Later, Promorepublic, Mailchimp, Instagram, etc)
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    Email Communication
    Interpersonal Skills
    Customer Support
    Customer Service
    Management Skills
    Virtual Assistance
    Data Entry
    Office 365
    Google Docs
    Order Processing
    Zendesk
    Payment Processing
  • US$110 hourly
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
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    People Management
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Customer Experience
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • US$33 hourly
    Do you need an experienced Customer or Technical Support Agent to ensure you meet your all your customers' needs? Do you need someone to oversee the day to day operation of your customer service department? Or perhaps you need an expert Live Chat Operator, with years of experience making clients happy, from end-users to multi-million dollar corporations. In any and all of these cases, I'm the man for the job. I have delivered growth, client satisfaction, and top notch support in every project I have engaged in. In addition I have experience in email support, data entry, administrative support and google docs. I have provided technical support in a number of informal capacities as well, from online forums to word of mouth assistance. My rate is negotiable and is based on the workload required, time invested and the client's budget.
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    Web Form
    Customer Relationship Management
    Product Knowledge
    Communication Etiquette
    Web Page
    Helpdesk
    Customer Service
    Technical Support
    Phone Communication
    Customer Support
    Data Entry
    Online Chat Support
    English
    Google Docs
  • US$10 hourly
    I am a results-driven and adaptable professional with 5 years of experience in customer service and account management. I excel in resolving customer complaints, managing multiple accounts, and delivering exceptional customer experiences. Building and maintaining long-term customer relationships, identifying needs, and promptly resolving issues to meet business objectives are skills that I have honed throughout my career. I thrive in fast-paced and diverse environments and collaborate effectively with globally remote teams. Taking initiative and contributing to team success are important values to me, which is reflected in my proactive attitude and strong communication skills. In summary, I am a highly motivated professional with a proven track record of providing exceptional customer support. My expertise in customer service, account management, and technical skills position me as an ideal candidate for a customer success role. I am dedicated to ensuring customer satisfaction and continuously strive for improvement. With my proactive approach, commitment to learning, and passion for delivering outstanding results, I am confident in my ability to contribute to the success of any team and organization.
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    Online Chat Support
    Email Support
    Order Entry
    Ticketing System
    Account Management
    Customer Support
    Scheduling
    Google Workspace
    Customer Service
    Email Communication
    English
  • US$38 hourly
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
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    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Zendesk
    Shopify Templates
    Freshdesk
    Email Marketing
    Shopify
  • US$10 hourly
    If you are looking for someone natural who can keep engaging conversations with customers far different from Artificial Intelligence or Robot-like templated message that can make your services even better then I am your Guy! In more than 7 years of experience, I had the best practices which served different industries: 🔴 Restaurant & Hospitality 🔴 Telecommunications 🔴 3rd Party Services 🔴 Financial 🔴 Information & Technology 🔴 E-Commerce 🔴 Promos I encountered different personalities and will discover new ones along the way! I have an investment called SKILLS, and I would be glad to help you reach your long term GOALS. - Customer Support thru email, chat, and social media (Zendesk, Freshdesk. Salesforce, Shopify, Facebook Messenger & Instagram) - Team Lead - Order Management (Magento, Netsuite) - Quality analysis, Coaching & Real-Time Analysis (Google Forms, Google Sheets & Google Docs) - Scheduling (Google Calendar, Calendly) - Task Management (Trello, Monday.com) - Knowledge in Shopify - English Fluency (American English) - Proofreading - Editing and correcting grammatical errors, punctuation, etc. - English Tutoring - Lead Generation and Outreach - Admin I believe that it takes self-discipline and willingness to help businesses to grow and successfully fulfill their vision - whether it's gaining sales, having exposure, getting closer ties with their prospect customers, clients, or connections, processing orders with vendors & customers, and a bunch of it to mention. It's my great passion to lead, train people, keep working relationships in good shape, provide quality orders and commit high-quality service to clients across the globe. It would be a pleasure to work and get to know you soon.
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    Magento
    Oracle
    Order Processing
    Order Management
    Team Management
    Email Support
    Ecommerce
    Customer Engagement
    Zendesk
    Customer Feedback Documentation
    Communication Etiquette
    Customer Satisfaction
    Customer Service Training
    Product Knowledge
    Salesforce
  • US$15 hourly
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
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    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • US$10 hourly
    My objective is to give superior and proficient assistance to my clients to help them uplift their businesses. I treat my clients as partners to assist them in growing their companies. Below is the list of my expertise: - Customer Service - Email Support - Chat Support - Order Processing - Call, Email and Chat Auditing - Dropshipping Stores Management - eBay Stores Management - E-Commerce Stores Management - Product Listing - Web Research - Data Entry - Schedule Management I have experience in using the following softwares and tools: Zendesk Freshdesk Gorgias Reamaze Osticket Helpscout Shopify Magento Volusion Wordpress Trello Asana Google Spreadsheet Google Calendar Google Meeting Google Chat Google Docs Google Slides Google Forms Google Data Studio Facebook Business Manager Facebook Ad Manager MS Excel MS Word Zoom Calendly Discord Limelight DSM tool Zik Analytics Yaballe Salefreaks Hipshipper Subivi Arbiship Teamviewer Dropbox Uber Conference Screaming frog Olark VMware Citrix Hootsuite Kibana Miro Jira Shipbob Nexmartship ShipStation NetSuite Wayfair Fasttrack 8x8 Procreate Canva Aside from my skills, knowledge, and experiences, it is my passion that will make me stand out among others. The awesome feedback I get from my clients shows how I exceed their expectations. I love to know more about your business and how I can help you. You will not regret having me. Send me a message so we can start right away! I look forward to working with you!
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    Email Support
    English
    Online Chat Support
    Inbound Inquiry
    Zendesk
    Dropshipping
    Freshdesk
    Order Processing
    Shopify
    eBay
    Ticketing System
    Customer Service
    Quality Audit
    Order Tracking
  • US$16 hourly
    Welcome to my Upwork profile! With an impressive nine-year freelancing journey, I've proudly held the title of Top Rated Freelancer for eight consecutive years, garnering praise from numerous clients. Skills Highlights: Account Management: Proficiently managed around 17 Amazon seller accounts, 15 eBay stores, and an impressive 200 Shopify stores, including associated Facebook Business pages. Training: Privileged to have trained approximately 50 virtual assistants for various clients, ensuring smooth operations and excellence in performance. Diverse Expertise: Versatile in various tasks including customer service, social media marketing, data entry, web research, dropshipping, product uploading, photo editing, and web design. Client Satisfaction: Dedication is reflected in clients' satisfaction and glowing feedback on my profile, showcasing the quality of my work. Attributes: I am a fast learner, continually seeking to expand my knowledge and skills. My unwavering commitment to excellence drives me in every endeavor, ensuring success in each project. Collaboration: I am excited about exploring new opportunities and eager to share my passion and expertise. Let's collaborate and create something exceptional together!
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    Google Docs
    BPO Call Center
    Microsoft Word
    Customer Service
    Social Media Marketing
    Email Etiquette
    Dropshipping
    Product Listings
    Phone Support
  • US$10 hourly
    Hi Thank you for visiting my page. I'm an experienced customer service with more than 5 years in: -Technical Support -Shopify -Freshdesk -Zendesk -Live Chat support -Customer service -Sales and Emails. -Telemarketing Here are some of the responsibilities I've held over the past years: Answer customers' questions and concerns Resolve product or service problems by clarifying the customer's complaint; Delecting and explaining the best solution to solve the problem, expediting correction or adjustment; Following up to ensure resolution
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    Customer Experience Research
    Telemarketing
    Order Fulfillment
    Virtual Assistance
    Scheduling
    Outbound Sales
    Shopify
    Customer Support
    Freshdesk
    Email Support
    Order Processing
    Zendesk
    Spanish
  • US$15 hourly
    ✅ Currently available for new contracts and ready to help you with your business. I have 8 years of Customer Service Experience handling different types of account. • Telecommunication - 1yr & 7months • Health Care (Provider Line) - 2 years & 11 months • Streaming health app/website • Telemarketing company (Billing Support) • Telehealth Allergy Clinic • Car Wash account • Website testing Little experience with Chargeback dispute through Stripe payment processor. Hire Me. I can guarantee high quality of work. I'm capable of multitasking, highly organized with excellent time management skills. Expertise: Inbound and Outbound Call Handling Health Care Professional Sales Specialist Quality Evaluator Provide 5 Star Customer Satisfaction Multitasker Time Management Admin/Virtual Assistant Outstanding skills in providing customer care Management Skills Active listening. Tools: Zendesk LinkedIn Zoom Google Docs/Sheets Intercom ManyChat Infusionsoft/Keap Trello Sticky.IO Sendlane Quickbooks Invoicing Stripe Hubspot Shopify Asana Gorgias Helpscout Monday.com Shipstation Devices: Laptop: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz / Windows 11 Home Single Language Installed Ram - 12.0 GB (11.8 GB usable) System Type - 64-bit operating system, x64-based processor PC: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz / Windows 10 Pro Installed Ram - 8.00 GB (7.84 GB usable) System Type - 64-bit operating system, x64-based processor I am willing to learn anything new things and am a fast learner. Let's connect!
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    Administrative Support
    Customer Service
    Quality Control
    Accuracy Verification
    Invoicing
    Quality Assurance
    Inventory Report
    HubSpot
    Online Chat Support
    Phone Support
    Email Support
    Phone Communication
    Zendesk
    Data Entry
  • US$20 hourly
    - "Before I hired Ludian I was firing multiple customer service agencies and freelancers for underperforming. However, once I brought Ludian onto my team he has become an essential and indispensable member. He has an incredible work ethic and is a very bright-minded individual. Finding ways to innovate and make our SOP's more efficient, he has definitely gone above and beyond. Even with Ludian's 2nd language being English, he still writes better than I, a native English speaker. Ludian will definitely be working with us in the future." . . - "Ludian sets the standard for what a virtual assistant is able to do. He takes direction well, and can even offer improvements to how things can be done. His work is solid, he sticks to deadlines, and he communicates well. I would work with Ludian again in a heartbeat." . . - "f you are looking for a customer service representative, your search just ended. Ludian is elite. He goes above and beyond. He is responsive, diligent, and works at a very high level. Seriously, you will not find a better individual to work with. I would strongly recommend Ludian to any employer who wants someone who will take initiative on all tasks and handle projects quickly and efficiently." . . - "Ludian is terrific and courteous. A pleasure to work with." . . - "Ludian worked with us to build our quality control team in our newly established call center. He was able to work largely autonomously, took initiative to fix problem areas and consistently performed at a high level to meet our expectations. As our company grew, the role and the responsibilities changed extensively and Ludian was able to keep up with the changes and the increased pacing. Would highly recommend Ludian, he is a strong communicator and is able to pick up tasks and always open to discussing to ensure the job is done right!" . . - "Ludian isn't the cheapest VA around, but he more that makes up for that with how quickly he catches on to whatever he's assigned, and how professional he is. Would recommend him to anyone." These are only some of the feedback I received from my former clients which I'm truly proud of. Nevertheless, I am always in pursuit for more learning and experience and most importantly, to deliver quality work and foster long-lasting relationships with my future clients. Indeed, not all things come and happen with the good tide in our favor, yet no matter what the situation I am in, I always find it an opportunity for growth and improvement. To me, experience teaches thoroughly and the challenging course of her instruction over time must be taken with a positive outlook as winners are made, not born. I should say that I am proactive, open-minded, hardworking, innovative, resourceful, independent, and a good team player. In the course of my work experience in a customer-facing environment and in the customer service industry as a whole, I believe I have developed a considerable level of English communication skills, both verbal and written, and having been exposed to this kind of environment, I have earned the trait of being patient and the character of flexibility. My constant personal objective in the performance of my duties and responsibilities is to meet, or even exceed, both client and customer expectation. Over the years, I have acquired knowledge and experience, and have developed skills with the following platforms/programs: - Zendesk - Intercom - HelpShift - Shopify - ShipMonk If you think my skills and experience are a good fit for your project, let me know and I'll be keen to discuss it with you!
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    PayPal
    Ecommerce
    Dropshipping
    Accuracy Verification
    Quality Control
    Technical Support
    Content Moderation
    Administrative Support
    Customer Service
    Customer Support
    Data Entry
    Email Support
    Zendesk
  • US$70 hourly
    👋 Hi, I'm Erika, a Verified ClickUp Consultant, Monday.com Authorized Partner, and Certified Core Builder. “You do not rise to the level of your goals, you fall to the level of your systems.” 🔥 Let's work together to maximize business potential using platforms like Monday.com, ClickUp, Asana, Zapier, and Make. Services Offered: - 30-minute and 1-hour Consultations - Implementing a custom workspace or CRM - Optimizing your current workspace or CRM - Adding and troubleshooting automations - Live 1:1 Workspace Training - Starting at $150 - Live Team Workspace Training - Starting at $300 Industry Experience: - Creative Agencies - Marketing Agencies - Transportation and Logistics - Nonprofit Donor Management - Rental Property Management - Customer Support Services - E-commerce Order Management I offer flat-rate packages, and weekly and monthly retainers depending on the scope of your project. ✉ Message Me to get started! Looking to speed up your project? Share a brain dump 🧠 or Loom video with project details. 👩‍💻 Why We Should Work Together I've implemented and optimized workflows for over 70 clients using Monday.com, ClickUp, and Asana. 🔍 I help you and your team streamline information sharing, project tracking, and effortless communication in a centralized place. We can leverage automation by connecting your tools for heightened productivity, decreased operational costs, and reduced errors with Zapier and Make. Having trouble with current automation? No worries, I can help with troubleshooting too! What makes me a good fit for your project? I'm really good at getting what makes your business tick and creating solutions that are just right for you. I'm not a fan of generic fixes. ⭐ Experience and Skills ⭐ Monday.com Certified Core Builder ClickUp Verified Consultant Asana Project Management Workflow Implementations Workflow Optimizations Custom CRM Implementations Zapier & Make Automation
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    Jira
    Asana
    Make.com
    Automation
    Project Planning
    Digital Project Management
    Task Automation
    Automated Workflow
    Airtable
    ClickUp
    Zapier
  • US$10 hourly
    Hard working Graduate with a Bachelor’s degree in Accounting. Customer service representative-Fly emirates German account. Former Amazon.de customer service Agent serving customers all over Germany and Austria. Former junior Accountant, Tele-sales/tele-marketing Agent for various campaigns located in the USA.
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    Email Support
    Customer Support
    Online Chat Support
    German to English Translation
    Sales
    English
    Lead Generation
    Email Marketing
    German
    Telemarketing
    Content Moderation
    Translation
    Audio Transcription
    Customer Service
  • US$10 hourly
    I am a professional Technical support advocate with over 4years of experience who has supported several applications and software in the past and present in a BPO setting. My Objective is to be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. I am the best fit in handling customer's needs, and I make sure I provide world-class customer service to all customers. I would appreciate the opportunity to contribute to your companies tremendous successes. I am confident that in me, you will find a reliable self and goal-driven customer-centric asset with a knack for improving processes. Support detail: ● Technical support ● Order refund and cancellation ● Proficient in computer Software Systems ● Basic Audio recording ● Phone and email Handling ● Live chat handling ● Research ● Inbound and outbound calls ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Decision Making Tools: Zendesk Grasshopper FreshDesk Rave Jira and Confluence Slack Google spreadsheet Google slides Google meet Zoom Excel Skype
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    Product Knowledge
    WordPress
    End User Technical Support
    Office 365
    Product Listings
    Task Coordination
    Project Management
    Communication Skills
    Customer Support
    Troubleshooting
    Microsoft Windows
    Scheduling
    Administrative Support
    Order Tracking
    Jira
  • US$30 hourly
    Let's discuss your Customer Service needs Call Center Operations Supervisor for 8 years Upwork Customer Service Manager for 4 years Agency Owner and CEO of Task Me Quick for 4 years (Agency with $2,100,000 earnings) Responsible for: -Process Improvement -Coaching and Mentoring -Staffing and Forecasting
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    Customer Insight Analysis
    Project Management
    Administrative Support
    Google Docs
    Telemarketing
    Microsoft Excel
    Trello
    Leadership Training
    B2C Marketing
    Customer Service
    Data Entry
    Customer Feedback Documentation
    Education
  • US$18 hourly
    Looking for an 𝑬𝑿𝑷𝑬𝑹𝑰𝑬𝑵𝑪𝑬𝑫 𝑻𝑨𝑳𝑬𝑵𝑻 with whom to establish a long-lasting working partnership? ⚡💻Technical Competence with a Dependable Internet Connection 💸💰 Cost-Effective & Tech-Savvy 🧬🕒Adaptability and Accessibility 🎭🏛️Cultural Understanding Typically, clients enlist my services for these tasks 👇🏻👇🏻👇🏻 💥𝙈𝙖𝙨𝙩𝙚𝙧 𝙤𝙛 𝙉𝙪𝙢𝙚𝙧𝙤𝙪𝙨 𝙏𝙧𝙖𝙙𝙚𝙨, 𝙀𝙭𝙘𝙚𝙡𝙡𝙞𝙣𝙜 𝙒𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚 𝙄𝙨 𝙀𝙨𝙨𝙚𝙣𝙩𝙞𝙖𝙡 Customers rely on me with a diverse range of responsibilities, confident in my ability to proficiently handle a wide spectrum of administrative tasks. These tasks include email management, research, and scheduling, all of which contribute to offering comprehensive business support 🔥𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 I'm a pro at entering and organizing data. Your business info will be in tip-top shape! 🔥𝙀𝙢𝙖𝙞𝙡 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Say goodbye to inbox chaos. I'll keep your emails organized and respond promptly. 🔥𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Your schedule is my priority. I'll make sure you're never double-booked. 🔥𝘿𝙤𝙘𝙪𝙢𝙚𝙣𝙩 𝙋𝙧𝙚𝙥𝙖𝙧𝙖𝙩𝙞𝙤𝙣 Need polished documents and presentations? I've got you covered. 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 I'll handle customer inquiries and issues, ensuring happy customers. *wink* 🔥𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Want a strong online presence? I can manage your social media, engage your audience, and help you grow your online following. 🔥𝑳𝒆𝒂𝒅 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 Let me find and nurture potential leads to turn them into valuable clients. 🔥𝑬𝒙𝒕𝒆𝒏𝒔𝒊𝒗𝒆 𝑹𝒆𝒔𝒆𝒂𝒓𝒄𝒉 I'm a research whiz. I'll dig up valuable insights for your business strategies. 🔥𝑴𝒖𝒍𝒕𝒊𝒕𝒂𝒔𝒌𝒊𝒏𝒈 I thrive on handling multiple tasks at once. No need to worry about juggling priorities. In a nutshell, I'm the adaptable freelancer who can enhance your business's effectiveness. Let's have a conversation to explore how I can simplify your work life! Ready to kick things off? Only three quick steps to go! 👉Shoot me a message on Upwork. 👉Hit that green "schedule" button. 👉Pick a 15-minute slot, and I'll lock it in for you.
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    Customer Engagement
    Virtual Assistance
    Executive Support
    Customer Relationship Management
    Relationship Management
    Sales
    Outbound Sales
    Inbound Marketing
    Data Entry
    Email Communication
    Customer Satisfaction
    Customer Service
    Online Chat Support
    Phone Support
    Email Support
  • US$20 hourly
    🌟Digital Marketer, Customer Service Specialist, Project Manager, Software Engineering Student 🌟 With over 7 years of invaluable experience, I take immense pride in delivering top-notch solutions that exceed expectations and drive results. I hold a double bachelor's degree in languages and business, and I am currently a third-year computer science student, specializing in software engineering. 💼 What I Offer 💼 ✅ Web Development: With proficiency in HTML, CSS, JavaScript, I create stunning, responsive websites that leave a lasting impression on users. ✅ Graphic Design: My creativity extends to graphic design, where I create captivating logos, banners, and illustrations that truly represent your brand. ✅ Business Management: As a seasoned business manager, I excel in optimizing operations, driving growth, and fostering a cohesive team environment. ✅ Project Management: With exceptional organizational skills, I ensure projects are delivered on time and within budget, exceeding client expectations. 💼 Customer Service: I am skilled in providing top-notch customer support through phone, email, tickets, and chat, ensuring exceptional client satisfaction. 🏢 CRM Tools: Proficient in utilizing CRM tools to manage customer interactions and enhance relationship management. 🛍️ Online Store Management: Experienced in efficiently managing online stores on various platforms such as eBay, Amazon, Shopify, and Etsy. 💫 Stellar Performance: I take immense pride in my first-class work and consistently meet deadlines with utmost professionalism. 🏆 Striving for Excellence: My dedication to excellence drives me to go above and beyond for each project I undertake. ⭐ Client Satisfaction: My top priority is client satisfaction, and I am committed to open communication, prompt response, and exceeding project objectives. Don't hesitate to reach out, and let's discuss how I can contribute to the success of your project! 🌐 Let's build something amazing together! 🌐
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    SEO Backlinking
    Tech & IT
    Article Writing
    SEO Content
    Zendesk
    Copywriting
    JavaScript
    Facebook Ads Manager
    Project Management
    HubSpot
    Customer Service
    HTML
    CRM Software
    Social Media Management
    CSS
    Asana
    WordPress
  • US$15 hourly
    Need a helping hand to grow your business? You find the right guy as your Virtual Assistant! 👨‍💻 You can call me the Jhoselle of All Trades, as I can work efficiently and effectively at any given task. I have managed a couple of e-commerce over the past two years, and you’re going to benefit from my insider knowledge of impacting bottom-line profitability wherever we have worked; I excel at streamlining less-than-efficient procedures to boost productivity, NPS advocates, and compliance to achieve the best ROI Your project/campaign is where I get the best results for. I help businesses to scale and optimize. I absolutely crush it with projects like yours!
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    HubSpot
    KPI Metric Development
    Customer Feedback Documentation
    Ecommerce Website Development
    Zendesk
    Customer Service
    Gorgias
    CRM Software
    Customer Support
    Virtual Assistance
  • US$30 hourly
    My name's Dorothy Grace Subang, but I love being called Grapes. It's a nickname one kid gave me when he can't fully pronounce my nickname: Grace. I know that it’s a tough choice! You can call me Grace if we ever get the chance to meet and work together (I hope we do!). I have worked home-based for roughly 10 years now. I started out as a freelance writer for various niches, and later on, became an online English tutor. I've juggled various freelance jobs for the past 8 years; I've been a VA for recruitment, marketing, and customer support, a contributor for viral online quizzes, and a data-miner to build a contacts database for a website in US. Quite a lot of things, I must say! I learned so much from working with people from different countries, niches, and businesses. My most valuable lesson? Effective communication. It's the key to every harmonious and efficient client relationship. Combined with hard work and the constant drive to be better, we can work together to propel your business towards great heights. I found that it brings me so much joy to work in the Customer Experience field. I do best with any work that involves empathizing and understanding people (both my clients and customers) as well as building communities that help its members achieve a common goal. I am seeking more opportunities for growth and looking to build a trusting and communicative relationship with the right client. Should you need assistance for anything that you believe I could help with, feel free to message me and I'll be glad to offer a helping hand!
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    Article Writing
    Technical Writing
    Answered Ticket
    Customer Retention
    Customer Relationship Management
    Customer Satisfaction
    FAQs Compilation
    Customer Experience
    Adobe Photoshop
    Technical Documentation
    Email Template Development
    Intercom
    HubSpot
    Customer Feedback Documentation
    Customer Service Training
  • US$15 hourly
    My name is Diandra, first off I would like to thank you for taking the timeout to view my Upwork profile and I hope to be considered as the chosen candidate for the position posted 😊. I have 7+ years of experience in the field of Customer Care/Customer Support. For the first three years I worked locally with a number of outsourcing call centers-Xerox and Fullgram Solutions Ltd. While working for these call centers, I provided top-notch customer support to inbound and outbound customers. I started working online on Upwork as a freelancer in July 2015. Over this period, I've worked with over 30 clients, ranging from small businesses to large enterprises and e-commerce websites such as Monster Connect, The Bay Pay Forum, Glasses USA, Save This Life, Mindful Health LLC, and Peblab USA, assisting customers through multi-channels such as email, telephone, social media, and LiveChat. I firmly believe that one of the most important skills in Customer Service and in any profession is the idea behind respect and treating others the way you would like to be treated. The ability to stay genuine and show clients that they really matter to your business can make a whole world of a difference in their customer experience. I have several years of experience working with the below customer service tools and CRMS: 📌Zendesk 📌Ringcentral 📌Salesforce 📌Google Apps 📌Helpsout 📌Hubspot 📌Gorgias 📌Jira 📌Olark Chat 📌Talkdesk 📌Ringcentral 📌Zopim 📌Trello 📌Shopify 📌Salesforce I am eager to learn more about the opportunity offered by your firm. I can be contacted to discuss any further details. Thank you!
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    Multitasking
    Shopify
    Data Entry
    Customer Support
    Interpersonal Skills
    Technical Support
    Microsoft Office
    Customer Service
    Phone Support
    Order Tracking
    Zendesk
  • US$125 hourly
    "Melissa has been an asset to the company..." As an entrepreneur, you are dealing with time pressures like never before. The nonstop fight to juggle every responsibility is overpowering. In this never sleep society, it's become tough to balance work, family and other commitments. You already know that you are far too overbooked. You can’t wave a magic wand and make the day longer. But there are things you can do to save time. And there are things you can do to maximize what you accomplish with your time. In essence, you can add hours to your day. 3 Quick Tips to Add Hours to Your Day 1. Do easy things during your least productive hours. 2. Do your most challenging tasks during your most productive hours. 3. Hire Melissa Jasmin This means that when you work with me, you're working with a Certified Direct-Response Copywriting Specialist, a Community Management Specialist, and an Email Marketing Specialist (all certified by Digital Marketer). I am your next Jill Of All Trades, experienced in CRMs such as Infusionsoft and ActiveCampaign. Years of experience in SaaS fixing membership sites, online courses, and also email marketing campaigns. How can I help save you time today?
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    Customer Experience
    Email Support
    Communications
    Project Management
    Project Scheduling
    Phone Support
    Technical Support
    Management Skills
    Client Management
    Communication Etiquette
    Project Objectives
    Business Operations
    Project Plans
  • US$23 hourly
    ☆ As a young and dynamic voice artist and video editor, I bring a fresh perspective and a wealth of creativity to every project ☆ Neutral Spanish 🇪🇸 Latin-American soft accent English 🇺🇸 ✦ Soothing and comforting voice that can make listeners feel at ease. Well-suited for voiceover work in areas such as meditation, relaxation, or audiobooks where a calming tone is required. It lends itself well to conveying authority or seriousness, making it ideal for commercials, documentaries, or corporate videos. ✦ I am able to effectively convey a wide range of emotions and messages to diverse audiences, bringing a unique touch to every script. ✦ My proficiency in TikTok, a rapidly growing social media platform, allows me to create content that is both engaging and shareable. ✦ Whether I am producing compelling video content or lending my voice to a commercial or audiobook, I am passionate about delivering work that is both innovative and impactful. ✦ With a commitment to excellence and a dedication to staying up-to-date with the latest trends and techniques, I am confident in my ability to bring your project to life in a way that is both engaging and memorable. ✧Best audio quality✧ ✧Proficiency in Premiere Pro✧
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    Adobe Lightroom
    Adobe Premiere Pro
    Translation
    Photography
    English to Spanish Translation
    Female
    Spanish to English Translation
    Video Editing
    Voice Recording
    Singing
    Spanish
    English
    Music Composition
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