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Clients rate Social Customer Service specialists
Rating is 4.7 out of 5.
4.7/5
based on 612 client reviews
  2. Admin & Customer Support Talent
  3. Customer Service Representatives
  4. (Current) Social Customer Service Specialists
  • US$15 hourly

    • 5.0/5
    • (14 jobs)
    Experienced in leveraging the power of LinkedIn, Instagram, and Facebook to strategically schedule appointments for fitness and business coaches. Proficient in utilizing these platforms' features and targeting capabilities to generate leads and facilitate client engagements. Skilled in crafting compelling messages and engaging content to attract potential clients and drive conversion rates. Proven track record of efficiently managing schedules and maximizing appointment bookings, resulting in increased client acquisition and business growth for coaches in the fitness and business industries.
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    Influencer Outreach
    Outreach Strategy
    Health & Fitness
    Microsoft Word
    LinkedIn Lead Generation
    Customer Engagement
    Social Media Marketing
    Virtual Assistance
    LinkedIn Profile Creation
    Social Media Engagement
    Data Entry
    Appointment Setting
    Lead Generation
    Social Media Lead Generation
  • US$15 hourly

    • 5.0/5
    • (48 jobs)
    Yours truly have a degree in Bachelor of Science in Business Management Major in Financial Management and with 2 years of work experience in both General Virtual Assistant and Virtual Accountant/Bookkeeper. Following are the skills that I have as a General Virtual Assistant: • Social Media Management • Email Management • Podcast Audio Editing • Extensive Web Research • Process Documentation • Data Entry • Admin tasks Meanwhile, the following are the certifications and skills that I have as a Virtual Accountant/Bookkeeper: • Certified Quickbooks ProAdvisor • Certified XERO Adviser • Accounting & Bookkeeping • Quickbooks & Xero Troubleshooting • Financial Reporting • Cashflow Budgeting/Forecasting • Book Cleanup • other related accounting tasks Feel free to reach me out and definitely, I can help you to grow your business!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Social Media Content
    Social Media Management
    Financial Accounting
    Administrative Support
    Facebook Ads Manager
    Canva
    Cold Calling
    Data Entry
  • US$15 hourly

    • 4.8/5
    • (31 jobs)
    Hello everyone. My name's Micha. I am from Philippines and a community manager with more than 4 years of experience. In those years I've spent time on NFT, Play to Earn and Web3 projects focusing on: * Building and growing a community. * Building community strategies and guidelines to improve the customer relationship. * Building marketing strategies for growth and collaboration with other projects. * Building teams according to the needs of the client ( moderator team, social media team, design team, customize discord bot creators, content creators, etc.) * Lead generation and coordination for potential partners of projects as well as streamers/ content creators. * Creating contents for all social media as well as articles for knowledge base and audience boost. * Creating and organizing events to increase community engagement. How can I help you? * I can create and implement community strategies that can increase engagement, partners and possible members. * I can manage your Discord, Telegram, Medium, Twitter, Instagram, Facebook, Tiktok and Reddit according to the targeted goals and needs. * I can create visuals and content for all your social media accounts * I can create rules, guidelines and processes to improve the community engagement. *I can provide people for different roles What did I do so far? * I've handled a community with more than 400K members * I've create and grow various server for the past year focusing on NFT, P2E and Web3. * I've managed teams with 15-30 people on different expertise. * I've built a team to moderate at least 5-10 projects and help them grow and sell out projects. For more information, you can check my employment history.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Blockchain, NFT & Cryptocurrency
    Cryptocurrency
    Discord Bot Development
    Discord
    Customer Relationship Management
    Telegram
    Forum Moderation
    Communications
    Community Management
    Community Strategy
    Administrative Support
    Interpersonal Skills
    Community Engagement
    Community Moderation
    Human Resource Management
  • US$35 hourly

    • 4.9/5
    • (160 jobs)
    Are you ready to elevate your sales to unprecedented heights through the power of effective digital marketing? You're in the right place. With over a decade of expertise in web marketing, I am your strategic partner for crafting impactful Facebook Ads and Google Ads campaigns. Additionally, I specialize in implementing Paid Social strategies that consistently deliver outstanding results. Your success is my utmost priority. I bring the knowledge required to create profitable marketing campaigns, optimize your conversions (both leads and sales), and significantly enhance your overall business outcomes. Collaborating with me offers you: High-Performing Campaigns: Leveraging my profound understanding of digital marketing, I will assist you in developing Facebook Ads and Google Ads campaigns that not only captivate your audience but also drive tangible sales. Tangible Results: My proven strategies have propelled numerous clients toward their marketing goals. I am dedicated to achieving tangible results that translate into increased sales for your business. Effective Budget Management: I recognize the significance of maximizing your return on investment. With my budget optimization skills, every penny spent contributes to increasing your profitability. Precise Tracking and Analysis: Utilizing tools like Google Analytics 4 (GA4) and other analytical instruments, I closely monitor your campaign's performance, making necessary adjustments to maximize results. Versatile Expertise: Beyond digital marketing, I am well-versed in various social media platforms, including Snapchat Ads, Linkedin Ads, Reddit Ads, Twitter Ads, TikTok Ads, and more. A Note on Additional Services: In addition to digital marketing, I offer high-quality virtual assistance, reliable customer support, and accurate translation services. My telemarketing skills can also contribute to driving your operations. I am the ideal partner to propel your business towards new heights of success by boosting your sales. Feel free to contact me now to discuss your project and commence our journey towards generating remarkable results together.
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    Digital Marketing Strategy
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    Call Center Management
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
  • US$20 hourly

    • 4.9/5
    • (108 jobs)
    I am what you call "JACK of all TRADES". I previously worked as a Customer Service Rep for more than 10 years for different Lines Of Business like Banking, Medical, Telco, and Insurance. I also became a BPO supervisor for 3 years and then shifted to become a freelancer. When I started freelancing, I've been working closely with crypto-related/ICOs and retail companies working as a DIGITAL MARKETER, MODERATION, COMMUNITY MANAGER, GROWTH HACKER, MARKETING CONSULTANT, PROJECT MANAGER and VIRTUAL ASSISTANT. I had the opportunity to work as a creative writer for two years along with that, I wrote extensive reviews for upcoming ICOs and profitable crypto platforms. I mostly plan out marketing and social media contents/strategies for different clients. I am very familiar with the different social media communities like steemit, medium, discord, reddit, facebook, twitter and bitcointalk. If you are looking for a reliable and organized Customer Service Rep or a creative DIGITAL marketer then I am the best person who can help you out. Just shoot me a message. Here were some of the task I did as Project Manager/ Admin/Virtual Assistant: • Planning and Coordination: Develop project plans, coordinate teams, monitor progress. • Team Management: Lead teams, assign tasks, conduct meetings. • Risk Management: Identify and mitigate risks, manage issues. • Budget Management: Develop and track budgets, prepare reports. • Scheduling: Coordinate meetings and appointments, manage calendars. • Communication: Handle calls, emails, and correspondence. • Administrative Support: Provide remote assistance, manage emails, data entry. Update databases, generate reports, ensure data accuracy. • Social Media Management: Create posts, respond to messages, analyze metrics. • Customer Support: Handle inquiries, update accounts, resolve issues. • Content Creation: Write and edit content, create graphics. • Project Assistance: Track timelines, assist with coordination, communicate with team members.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Virtual Assistance
    Customer Engagement
    Blockchain
    Social Media Marketing Strategy
    Brand Management
    Technical Support
    ICO Marketing
    Discord
    Sales
    Forum Moderation
    Growth Hacking
    Gaming
    Cryptocurrency
    Content Writing
    Customer Service
  • US$15 hourly

    • 5.0/5
    • (19 jobs)
    In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
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    Phone Support
    Zendesk
    Online Chat Support
    Shopify
    Gorgias
    Customer Service
    Customer Support
    Email Communication
  • US$10 hourly

    • 4.7/5
    • (119 jobs)
    Real Estate Virtual Assistant? Transaction Coordinator? Property Manager? Customer Service? Appointment Setter? BDR? I'm here.. I can do all these things. Hey there! You've found yourself the perfect candidate. Top rated for 6 years of Upwork's talent in the world, 100% client satisfaction, 100+ projects completed. 💼 Skills & Specializations: Administrative Support: Proficient in managing emails, scheduling appointments, organizing files, and handling other administrative tasks to ensure smooth business operations. Calendar Management: Skilled in managing busy schedules, coordinating meetings, and prioritizing tasks to optimize time management and productivity. Customer Service: Exceptional interpersonal skills, with a focus on providing top-notch customer service and resolving inquiries promptly and professionally. Data Entry & Organization: Meticulous attention to detail, with the ability to accurately enter data, maintain databases, and organize information for easy access and retrieval. Research & Analysis: Experienced in conducting research, gathering data, and compiling reports to support decision-making and strategic planning. 🌟 Why Choose Me: Reliability & Trustworthiness: You can count on me to deliver high-quality work consistently and maintain confidentiality with sensitive information. Adaptability: I am adaptable and quick to learn new tools and technologies, allowing me to seamlessly integrate into your workflow and support your evolving needs. Effective Communication: Clear and concise communication is key to my approach, ensuring that expectations are understood and tasks are completed to your satisfaction. Problem-Solving Skills: I am resourceful and proactive in identifying challenges and finding innovative solutions to improve processes and enhance efficiency ✨Real Estate Tasks✨ ✓Transaction Coordinator ✓ Process loans/Loan Analyst for Private Lender ✓ Disposition ✓ Acquisition ✓Running Comparables thru MLS ✓ Property Manager ✨ Real Estate CRM and tools✨ ✓ Gohighlevel ✓Propstream ✓ Vortex ✓Vulcan ✓Hubspot ✓Pipedrive ✓Vortex ✓Podio ✓Batchdialer ✓Calltools ✓ Reipro ✓Reireply ✨Other Skills✨ ✓Customer Service Reps ✓Appointment Setter ✓Social Media Manager ✓Photo Editor ✓ LinkinEd Management/Social Media Management ✓ Email management ✓ Data entry and document processing ✓ Microsoft Office (Word, Excel, PowerPoint, ) ✓ finding emails (CEO, CMO, CFO, Director) ✓ creating good leads Tools ✓Ringcentral ✓Zoiper ✓Call Rail ✓Mojo Dialer ✓3cx ✓Zendesk ✓Shopify ✓Glip Let's collaborate and achieve remarkable success together! Contact me today for prompt and professional service. Joy
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Executive Support
    Email Communication
    Virtual Assistance
    Property Management
    Customer Service
    Appointment Setting
    Scheduling
    Outbound Sales
    B2C Marketing
    Telemarketing
    Sales Development
    B2B Lead Generation
    Sales
    Real Estate Lead Generation
    Real Estate Virtual Assistance
  • US$24 hourly

    • 5.0/5
    • (59 jobs)
    TOP RATED PLUS FREELANCER - Certified Social Media Manager, Canva and Engagement Expert + Content Writer 🚀 Hello! I'm a results-driven and Google-certified professional in Digital Marketing & E-commerce, Social Media Marketing, and Email Marketing. As a Top Rated Plus Freelancer, I specialize in creating compelling content and implementing strategies that boost your online presence and drive meaningful engagement. With a passion for creativity and strategic thinking, I excel in developing holistic marketing strategies that elevate your brand presence and convert likes into valuable leads. My Expertise: ✅ Brand Development: Crafting compelling brand stories and strategies. ✅ Social Media Management: Graphics, videos, branding, ads, analytics, engagement, and listening. ✅ Email Marketing: Strategy, writing, analytics, and design. ✅ Inbound & Customer Marketing: Focused on building customer loyalty. ✅ Brand Management: Ensuring a consistent and impactful brand image. ✅ Influencer Marketing: Leveraging influencers for brand promotion. ✅ Instagram Strategy: Tailored strategies for business growth on Instagram. Key Skills: Marketing, Customer Loyalty, Engagement, Design. Proficient in Tools: ClickUp, Canva, Monday, Later, Planoly, Trello, Flodesk, Hubspot, Slack, Cloud Campaign, Sprout Social, Airtable, Squarespace, CapCut, Notion. Let's collaborate to bring your brand to new heights! Whether it's creating captivating social media content or crafting effective email campaigns, I'm here to amplify your digital presence. 🚀
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Nutrition
    Social Media Copy
    Social Media Content
    Community Engagement
    Marketing Communications
    Email Design
    Email & Newsletter
    Content Marketing
    Social Media Engagement
    Canva
    Instagram
    Social Media Marketing
    Community Management
    Social Media Content Creation
  • US$12 hourly

    • 4.8/5
    • (47 jobs)
    I have phone experienced for 6 years as a customer service, sales representative and appointment setter. I work on different US, AU and UK accounts. I’ve also prior experienced as a General VA, Executive Assistant and Social Media Manager. I am proficient in various CRM tools. I also bring a diverse skill set and a strong ability to learn and execute tasks efficiently. I am confident that my expertise, adaptability, and commitment to customer satisfaction make me a valuable asset. -Appointment Setting -Cold calling -Lead Scrapping -Email Campaign -Email Marketing -Admin Tasks -Scheduling -Excel pro -Social Media Management -Customer Service
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Sales Call
    Sales
    Scheduling
    Social Media Marketing
    Email
    Outbound Sales
    Cold Calling
    Appointment Scheduling
    Administrative Support
    Virtual Assistance
    Customer Service
    Social Media Engagement
    Phone Support
    Real Estate
    Appointment Setting
  • US$15 hourly

    • 4.9/5
    • (18 jobs)
    I have more than 5 years of experience in Content writing, customer support and Tele sales fields, I worked for startups and also huge corporates such as Vodafone UK, I speak English fluently and Arabic is my mother tongue, I have a very good experience in Content writing, community management and customer support. My main skills are being communicative, informative and fast response to customers' inquiries.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Service
    Ticketing System
    Online Chat Support
    Technical Support
    Intercom
    Salesforce CRM
    Zendesk
    Order Tracking
    Administrative Support
    Communication Etiquette
    Shopify
    English
    Customer Support
  • US$15 hourly

    • 4.9/5
    • (44 jobs)
    Hey There! I'm Nazneen , Working and Using Discord from 5 years. I am a professional Discord Manager, Discord Moderator and Discord expert in setting up servers with bots. I have five years of experience building and managing online communities on full time. I am skilled in moderating conversations/communities, building up community, developing content strategies, and driving user engagement. I have successfully managed numerous communities on discord with proven track records I have Great knowledge of Crypto , web3 and NFTs I SPECIALIZE IN⬇️: ✅ Discord Community Manager, Discord Admin and Discord Moderator ✅ Discord Server Setup with Bots like Mee6, invite tracker, security & Verification bots etc ✅ Keeping the community lively & healthy ✅ Removing unrelated or inappropriate content ✅ Answering members questions ✅ Responding to support tickets ✅ Setting server boundaries and rules ✅ Discord server growth and shilling ✅ Creating hype and engagement ✅ Content Moderation ✅ Social Media manager (Twitter, Facebook, Instagram and discord) ✅ Project Manager ✅ Telegram Moderator I do my best to meet my clients' expectations and deadlines. It will be my great pleasure if you give me the opportunity to work on your project. I look forward to discussing your project together! Available up to 85 hours a week.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Service
    Kajabi
    Forex Trading
    Cryptocurrency
    Forum Moderation
    Server
    Personal Administration
    Data Entry
    Administrative Support
    Content Moderation
    Social Media Management
    Customer Engagement
    Community Moderation
  • US$10 hourly

    • 5.0/5
    • (8 jobs)
    Hi Everyone! My name is Saad, and I am a Customer service expert experienced in providing excellent technical support for businesses in United States, Canada, United Kingdom, and Asia for more than 5 years. With broad experience in customer service, I aim to deliver a delightful experience and transform the way I interact with customers on a personal level. I provide businesses with following services to enhance their customer satisfaction: ✅ Live Chat and Technical Support. ✅ Email Handling. ✅ Phone Support. ✅ Ticket system management. I am skilled in a number of support platforms like; ✔️Zendesk ✔️Freshworks ✔️Re-amaze ✔️Live Greeter ✔️Inter-com ✔️S.l.a.c.k ✔️ShipStation ✔️E-Desk ✔️LiveChatInc ✔️Wordpress ✔️Shopify ✔️Big Commerce
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Service
    Technical Support
    Customer Experience Research
    Data Entry
    Research Documentation
    Email Communication
    Digital Marketing
    Order Processing
    Online Chat Support
    Email Support
  • US$15 hourly

    • 4.5/5
    • (13 jobs)
    Hi, happy to have you here ! You are on the profile of one of the best French-English Telemarketer & Customer service Specialist of this platform, set apart as ***TOP RATED** (the 10% highly rated of the whole ecosystem). Diplômé de l’Ecole Nationale d’Economie Appliquée et de Management de mon pays le Bénin, j'ai complété mes études avec un MBA en marketing ce qui fait de moi un produit pure du domaine du marketing. Mon passage en télémarketing/ vente a été naturel. Je totalise désormais 05 années d'expérience en gestion de la relation client, vente et support client. Je suis également en mesure de gérer pour vous et avec perfection tout ce qui est tâches chronographes ou d'assistance virtuelle en général dans le marketing, l'e-commerce, la gestion et suivi de projets etc... Je peux m'occuper des missions telles que : - La gestion du service client. - La Gestion des emails - La Gestion des livechat - Le Traitement et suivi de commandes - Le Recherche de produit/ niche - Suivi Shopify - Dropshipping - Modération de commentaires - La Gestion de page Facebook et Instagram - L'assistance en e-commerce - Le rôle d'assistant polyvalent - Le Recherche/saisie de données - Le Sourcing - La génération de leads - Le cold Calling - La prise de rendez-vous - Le rôle d'adjoint administratif With over 05 years of experience in Telemarketing, B to B and B to C including Cold call, Customer Support, Customer loyalty, custumer sucess management...I am the right one to help you increase your company’s productivity and by the same way the (LTV) lifetime value of your customers. Tools I have used are: Salesforce, Linkedin, Shopify, Skype, Zoom, Google meet, VCC desk live, Leaddesk, Foniva, Zoiper, Communicator, Cloud talk, Zoom phone, Slack, Vonage, Vicidial, Microsoft Teams, Salesmate.io, zoho, Scopcomm, Pipe drive, Go high level... I am a French native with a good english. I am easily trainable, highly organized. I am a pretty cool and very enthusiastic young man who can work independently, keep deadlines and commitments. 𝐈𝐧𝐯𝐢𝐭𝐞 𝐦𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐣𝐨𝐛. 𝐈 𝐰𝐨𝐮𝐥𝐝 𝐛𝐞 𝐡𝐚𝐩𝐩𝐲 𝐭𝐨 𝐬𝐞𝐭 𝐮𝐩 𝐚 𝐛𝐫𝐢𝐞𝐟 𝐜𝐚𝐥𝐥 𝐭𝐨 𝐞𝐱𝐩𝐥𝐚𝐢𝐧 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐭𝐨 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐲𝐨𝐮𝐫 𝐠𝐨𝐚𝐥𝐬! Looking forward to collaborate with you !
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Outbound Call
    Administrative Support
    Email Marketing
    Email Campaign Setup
    Customer Support
    Zoho CRM
    Outbound Sales
    Cold Calling
    Salesforce CRM
    HubSpot
    Sales
    Sales & Marketing
    Data Entry
    Customer Service
  • US$20 hourly

    • 4.7/5
    • (15 jobs)
    Hi everyone, welcome to my profile! I currently live in LA, moved recently, just waiting for my new papers to update on Upwork. As an experienced property manager and real estate agent specializing in short and long term rentals, I am excited to introduce myself and offer my services to support your business growth. With over 8 years of industry expertise and a keen understanding of the intricacies of property management, I am confident in my ability to elevate your properties to new heights of success. In addition to my extensive experience in managing reservations, optimizing listings, and ensuring exceptional guest experiences, I bring expertise in bookkeeping and QuickBooks management tailored to short-term rental businesses. My proficiency in financial tracking and reporting will provide invaluable support in maintaining financial health and maximizing profitability. Everyday tasks involved in this role, including: Providing exceptional guest communication and customer service Efficient calendar and pricing management Streamlining listings through channel managers Setting up automated messages for enhanced guest engagement Coordinating maintenance issues and scheduling contractors Ensuring smooth turnover by scheduling professional cleaners Effectively handling damage claim disputes Managing security deposit collection What sets me apart? Let me highlight some key aspects: 1. Extensive Expertise: With a proven track record of managing properties online, I have immersed myself in the intricacies of the industry. From managing reservations to optimizing listings and maximizing revenue, I understand the nuances required for success. 2. Mastering the Online Travel Landscape: I am well-versed in leveraging major online travel agencies (OTAs) such as Airbnb, VRBO, Trip Advisor, Expedia, Booking.com, Agoda, and more. My ability to navigate these platforms with finesse ensures your listings receive the visibility they deserve. 3. Seamless Integration: I have hands-on experience with various property management systems, including Streamline, IGMS, Hostaway, Guesty, and Wubook. This expertise guarantees a streamlined operation, eliminating administrative headaches and enabling you to focus on what matters most—delivering exceptional guest experiences. 4. A Passion for Hospitality: I genuinely enjoy connecting with guests, ensuring their comfort, and exceeding their expectations. My commitment to providing unparalleled service will leave a lasting impression on your guests, leading to positive reviews and repeat bookings. 5. Reliable and Resourceful: I thrive in fast-paced environments and excel under pressure. With experience managing over 200 properties concurrently, I possess the organizational skills, multitasking abilities, and problem-solving acumen necessary to handle any situation that arises promptly. 6. Comprehensive Support: From initial setup to ongoing maintenance and everything in between, I offer comprehensive support throughout the entire property management lifecycle. Whether it's handling guest inquiries, coordinating cleaning and maintenance services, or managing dynamic pricing strategies, I've got you covered. 🔹 Leading Online Travel Agencies (OTAs): Airbnb, Booking.com, VRBO, TripAdvisor, Expedia 🔹 Streamlining Operations and Channel Management: Guesty, Wubook, Turnoverbnb, Smartbnb, IGMS, Help Scout, Streamline, Hostaway, Guesty Buildium 🔹 Project and Task Management: Asana, Monday app, Trello 🔹 Communication and Collaboration: GroupMe, Help Scout, Mailchimp, Slack 🔹 Smartlock Apps and Security Cameras: August App, RemoteLock, Schlage, Kaba, Ring app, Ring Central, Blink, Ring app I am eager to bring my diverse skill set and dedication to excellence to your team and contribute to the continued success of your property management endeavors. Thank you for considering my application. Warm regards, Suzie
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Client Management
    Hospitality & Tourism
    Microsoft Office
    Administrative Support
    Customer Service
    Task Coordination
    Management Skills
    Email Communication
    Chat & Messaging Software
    Time Management
  • US$10 hourly

    • 4.8/5
    • (65 jobs)
    I have solid years of experience as an email, chat, Facebook moderator and virtual assistant in the e-commerce industry. Experienced in handling Shopify, Wordpress, Oberlo, Alliexpress, Zendesk, Freshdesk, Tidios, CRM, Conversocial, and Agora. I am fluent in English and Writing English as well as Speaking. I am honest, trustworthy, respectful, and work at a fast pace. I have a personal laptop and windows 10 desktop and a 50 Mbps plan with a PLDT internet service provider. I also have a backup internet with Smart Broadband company. I also worked in the BPO industry and 6 years as a community health nurse. I also do part-time jobs such as part-time clinical instructor and health event nurse. I take care of my client's business and you can trust that I will do the best I can in order to have growth in my client's business. I can also confidently say that with my previous work experiences, I can join your team and do the job effectively. I am hardworking, patient, motivated, flexible, and willing to render overtime all the time and with proper training, I can efficiently perform the tasks needed. Strengths: Strong communicator, written and verbal - Fluent in English. Computer literate, proficient in Microsoft Office and others. Excellent team leadership skills - Capable problem solver - Work well under pressure. Honest, trustworthy, responsible, respectful, and working at a fast pace.
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    Dropshipping
    Purchase Orders
    Shopify
    Email Communication
    Office Administration
    Amazon
    WordPress e-Commerce
    Manage Etsy Site
    Customer Service
    Gorgias
    WooCommerce
    Online Chat Support
    Zendesk
    Zoho CRM
  • US$12 hourly

    • 4.3/5
    • (33 jobs)
    Let's work together and here's what you can expect from me: - Daily management of communication channels (emails, phone, chat, and social media pages), make sure that all emails are answered in a timely manner, and have a zero inbox policy before the day ends - Build out a CRM database for my clients for easier tracking of leads, sales progress, and daily tasks management or update any existing ones as needed - Scheduling events in the calendar - Create processes, workflows and company manuals - Coordinating with suppliers and team members - Creating invoices and purchase orders using Xero Who I Am - Goal-oriented and people person - Cheerful and easy to work with, - Can DO attitude - Positive despite the challenges in life - Would love to work with clients in the education industry, family-oriented businesses and events, and personal development.
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    Customer Support
    Zoho CRM
    Communications
    Customer Service
    Online Chat Support
    Xero
    Amazon
    Event Planning
    Administrative Support
    Events & Weddings
    Google Sheets
    Shopify
    Email Communication
  • US$15 hourly

    • 5.0/5
    • (23 jobs)
    COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES COMMUNICATION SKILL Strong Interpersonal and Communication Skills Competent in use of all technical methods of communication e.g. fax, email, telephone Conveys information clearly and effectively both written and verbal Listens actively and effectively TECHNICAL SKILLS Knowledge in Microsoft Application Strong working knowledge of the Internet Knowledge in Technical Internet and email support Knowledge in Wireless and home networking Concrete knowledge on printing set up and scanning application Knowledge on Printer Hardware Support Basic knowledge on Fax set up and Basic Fax issues Experienced on Data Entry, Encoding, Proofreading, Imaging, Editing and Formatting TEAMWORK Works well with others Motivates and reinforces teamwork Develops rapport and trust Works to own standards and team standards PROBLEM SOLVING Understands the relevant aspects of the customer products supported Problem solving capabilities Data capture and Data quality CUSTOMER FOCUS Time keeping and attendance Flexibility Displays a positive attitude to customer and to the team LANGUAGE SKILLS Ability to read, analyze, and interpret general business and periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, and customers, and the general public. TRAININGS ATTENDED Microsoft Office 365 American English Optimization Training English Communication Skills Training Core Skills and Phone Handling Customer Care Training Technical Trainings Basin Excel Training LEAN Training
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    Voice-Over
    Cloud Architecture
    Community Engagement
    Community Moderation
    Customer Support
    Community Management
    Customer Service
    Microsoft Power Automate
    Email Communication
    Technical Support
    Dropshipping
    Email Support
    Phone Support
    Ecommerce Support
    Online Chat Support
    Social Media Management
  • US$15 hourly

    • 5.0/5
    • (34 jobs)
    I have over 10 years call center experience, taking both catalog and customer service calls to American and Canadian customers. Virtual Assistant of a Business Coach, Software company, and E-commerce. Email/chat Support for an Australian beauty brand Marketing Director for a software company. Online teacher to Chinese, Korean and Japanese students for more than 2 years. Worked as an Appointment Setter for a janitorial company, online academy, educational system, and insurance broker. Here are some tools I'm exposed with: • ecommerce platform - Shopify, Spree, Amazon, AliExpress, Alibaba and eBay • Email tools - Zendesk,HelpScout, Desk, Freshdesk, Gmail and Intercom • Email Follow-up program - Rebump • Project Management program - Monday.com • Chat tool – SnapEdge, Tidio • CRM - Streak, Zendesk and Infusion • Messaging Program - Skype, Slack, WhatsApp and WeChat • Editing Tool - Fotor, Canva, Corel and Filmora • Crowdfund campaign tools - Indiegogo and Kickstarter. • Accounting Software – QuickBooks • Proposal/Quote Software - Qwilr
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Social Media Management
    Zendesk
    Shopify
    English Tutoring
    Slack
    Microsoft Outlook
    Customer Service
    Demo Presentation
    Acuity Scheduling
    Microsoft Excel
    Intuit QuickBooks
  • US$10 hourly

    • 5.0/5
    • (60 jobs)
    As an expert in Customer Acquisition, I can help you build a successful SEO strategy ! With more than 100 projects to my credit, my perfect mastery of Web Marketing has allowed me to contribute to the success of several companies and particulars. From e-commerce to IT project management, I had the opportunity to work with experts in the field. Passionate about sales and digital, I am always online to work or learn. That's how I developed my skills in : ✅ SEO ✅ Facebook Ads ✅ Google Ads Seach ✅ Google Analytic ✅ Google My Business ✅ Amazon FBA ✅ Amazon KDP ✅ Copywriting ✅ YouTube Ads ✅ Customer Service Support ✅ Virtual Assistant ✅ Shopify ✅ Community Manager ✅ Graphism Design If you have a new project to launch or difficulties in your business, do not hesitate to contact me, because being a Marketing Strategy Expert, I will be pleased to contribute to your success. Very open to dialogue, I am available to answer any concerns you may have. My only motivation is to help you explode your sales or your service !
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    French
    Dropshipping
    SolidWorks
    Amazon FBA
    Facebook Ads Manager
    Google Docs
    Drawing
    General Transcription
    Customer Service
    SEO Audit
    Search Engine Optimization
    Content SEO
  • US$20 hourly

    • 5.0/5
    • (9 jobs)
    Hi! I'm Jonalyn - A professionally fun and witty community manager in the crypto space :). I also manage accounts for travel influencers and businesses. I've dedicated six years to customer service, catering to clients in both the US and UK markets. This background has been instrumental in developing my exceptional communication skills, which I'm eager to put to use to assist you. I believe that knowledge is key, but the right attitude is the master key that unlocks success. These days it's crucial to hire someone who not only understands your product/services but also has the right attitude (and is likable :)) to take care of your business and its stakeholders. What I'll Take Care of as Your Community Manager: Craft Your Business Page: I'll establish and customize your business page to reflect your unique style. Copy: Create catchy captions for your social media content. Strategic Expansion: I'll delve into research to broaden your brand's reach across various platforms. Chat Moderation: Moderate your content and online communities. And more: -supervising moderators -social media management -content creation and posting -building influencers list -influencer outreach -community engagement initiatives -program management I will do my best to assist in ways that I can and even if I can't, I will and will figure it out. Nothing is hard to learn these days, that I truly believe. Feel free to message me. It will be a pleasure to discuss how we can collaborate!
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    Copywriting
    Social Media Marketing
    Customer Service
    Community Management
    Business Development
    Discord
    Outreach Strategy
    Administrative Support
    Alternative Dispute Resolution
    Telemarketing
    Online Chat Support
  • US$10 hourly

    • 5.0/5
    • (9 jobs)
    • Customer Support/Customer Service/in charge of communication/customer relationship manager/customer relationship manager * Answer email, live chat, and phone support inquiries *Publication facebook, instagram, linkedin, tiktok *Creation of banner *Nurture customer relationships with warmth in every interaction *Make sure the "personality" of your company shines through in all communication * Maintain a library of easily-customizable canned responses * Assist with order entry, tracking, fulfillment, and shipping *Proofread all writing to ensure proper spelling and grammar - English to French translation
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    Virtual Assistance
    Customer Service
    Audio Transcription
    Musical Transcription
    Customer Support
    Video Transcription
    Translation
    French
    English
    Social Media Content
  • US$15 hourly

    • 4.9/5
    • (53 jobs)
    I am a well-organized, detail-oriented person, trustworthy and is very professional when it comes to working. I have vast experience in admin support, customer service, and data entry. I can type faster and is well versed in computer applications. My good communication and interpersonal skills, both in oral and written and also my strong determination towards work helps me to positively interact with a range of people in different designations and divert nationalities. I have been working remotely for the last five years and have worked for various e-commerce companies as well as small/big private companies. I'm flexible with my working hours and I am looking forward to working with any existing projects.
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    Product Knowledge
    Administrative Support
    Customer Service
    Answered Ticket
    Customer Support
    Customer Experience Research
    Communication Etiquette
    Email Communication
    Order Tracking
    Data Entry
    Phone Support
    Order Processing
    Email Support
  • US$10 hourly

    • 4.3/5
    • (11 jobs)
    Hi, I hope you're having an amazing day. I see that you are looking for an experienced Customer Care who is fluent in English and ticks all the boxes of a certified customer care. Let me introduce myself. My name is Chijindu and I'm a Certified Lawyer and a Customer Care Representative.In my 4 years of working in the customer service and hospitality fields, I have worked with thousands of clients and customers. I've worked through all the major mediums, including face-to-face, over the phone, email, social media, etc., which allowed me to get a deep understanding of customer service. I understand that hiring the right person for the job can be a bit tricky. You need to hire a person who is customer-oriented, stays up-to-date on the latest trends, regularly trains the CS team, and analyzes customer feedback in order to improve the customer experience. You want to hire a person who is reliable and a good communicator. It is important not only for solving complex customers' issues but also to effectively address feedback for further improvements to the product or service. You can be sure that your customers are always in good hands; their problems will be solved quickly and effectively in a polite and respectful manner, no matter the situation. I understand that customer service is a crucial element of any successful business and is the main cornerstone of keeping customers long-term, as well as getting recommendations and good feedback. Excellent customer service fosters loyalty and good feedback. Excellent customer service fosters loyalty and creates an outstanding company's reputation, which is essential in a modern competitive business environment. If you're looking for a responsible customer service representative for your customer service department who is an active listener, patient, and an effective communicator, then you came to the right place. I believe that having extensive knowledge among your team members about the products and services that you’re offering is a key component of any company’s success. I have extensive knowledge of: ✅CRMs: Freshdesk, Freshchat, Zendesk,Workhorse,Alarm.com,All American Monitoring,Guardian,etc ✅Email marketing tools: Mailchimp, Klaviyo ✅Marketplaces: Amazon Seller Central, eBay, Walmart, Shopify (+), Wayfair ✅Shipping services: (UPS, USPS, FedEx), ShipStation, TradeGecko, Autopost etc ✅Payment systems: PayPal, Klarna, AfterPay..., Workhorse.ETC ✅Review platforms: Trustpilot, Google reviews... ✅Social media: Instagram, Facebook ✅Microsoft Office (Word, Excel, PowerPoint…) & Google Docs ✅Business communication and project management platforms: Slack, Guru, Asana, Zoom ✅Operating systems: Windows, Mac, iOS, and Android Support detail: ● Technical support ● Order refund and cancellation ● Proficient in computer Software Systems ● Basic Audio recording ● Phone and email Handling ● Live chat handling ● Research ● Inbound and outbound calls ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Decision-making. If you want me to take your customer service to the next level, invite me for an interview, and we'll see if we are a good match. Have a great day, Ceejay
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    Customer Service Analytics
    Social Media Marketing
    Data Entry
    Writing
    Appointment Scheduling
  • US$10 hourly

    • 4.0/5
    • (10 jobs)
    It is my professional objective to give the best of me, working hard, trying to learn as much as possible, and apply all my knowledge acquired as a student as well as an employee. I also intend to be proactive, provide excellent quality of work, and use time efficiently. These characteristics will result in high productivity and great quality of service.
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    Spanish to English Translation
    Salesforce
    Social Media Lead Generation
    Zendesk
    English to Spanish Translation
    Translation
    Technical Support
    Scheduling
    Customer Service
    HubSpot
    Customer Support
    Data Entry
    Content Moderation
  • US$17 hourly

    • 5.0/5
    • (44 jobs)
    Tired of executive assistants who put the blah in blah-blah-blah? Or customer service that's about as exciting as watching paint dry? Get ready for a refreshing change! 🚀 I may not be your average executive assistant (and thank goodness for that!), but with 8+ years of customer service under my belt, I can handle tricky situations with a smile and a dash of humor. Ditch the stress and let me take care of things – from answering questions to smoothing ruffled feathers. Ready for a brighter work day? Hit me up and let's chat! ☀️ Below is my List of Expertise: 🌟 Call handling: Experienced in inbound and outbound calls 🌟 Healthcare insurance: Knowledgeable about claims, benefits, codes, and services 🌟 Chat and email support: Skilled in providing customer support via chat and email 🌟 Customer satisfaction: Dedicated to ensuring customer satisfaction 🌟 Sales: Experienced in sales and able to assist customers with product or service inquiries 🌟 Shopify support: Skilled in providing customer support for Shopify-based businesses 🌟 LinkedIn prospecting/management: Experienced in using LinkedIn to identify leads and manage connections 🌟 Data gathering/entry: Proficient in gathering and entering data 🌟 Admin/virtual assistant: Skilled in performing a variety of administrative tasks 🌟 Outstanding customer care skills: Committed to delivering top-notch customer care 🌟 Organizational and management skills: Able to multitask and prioritize tasks effectively 🌟 Ability to read customers: Skilled in reading customer body language and verbal cues 🌟 Superior communication skills: Strong verbal and written communication skills Tools I have Experienced with: 🌟 PipeDrive 🌟SalesNavigator 🌟SharpSpring 🌟Pitchbox 🌟ZOHO CRM 🌟Xero 🌟WordPress 🌟 Quickbook 🌟 Xero 🌟Proficiency in Microsoft Office and Google Docs/Sheets 🌟Shopify 🌟Salesforce 🌟Hubspot 🌟G-Suite 🌟LinkedIn 🌟Zoom 🌟 Kajabi 🌟Ontraport 🌟Zendesk 🌟Trello 🌟Asana 🌟Bitrix24 🌟Infusion Soft 🌟Dialpad 🌟Discord 🌟Intercom 🌟Magento 🌟Shipstation 🌟Olark Get in touch to see how I can support your business.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    BPO Call Center
    Administrative Support
    Virtual Assistance
    Sales
    Ecommerce
    Shopify
    Technical Support
    Salesforce
    HubSpot
    Email Support
    Zendesk
    Customer Service
    Phone Support
    Customer Retention
    Customer Support
  • US$12 hourly

    • 4.9/5
    • (37 jobs)
    I've worked as a social media specialist, data analyst, and project manager since 2019, helping projects in different countries and industries to reach their goals with the best practices.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Reddit Marketing
    Marketing
    Twitter/X Marketing
    Google Ads
    Content Creation
    Community Engagement
    TikTok Marketing
    Digital Marketing
    Copywriting
    LinkedIn Marketing
    TikTok
    Content Planning
    Adobe Photoshop
    Community Management
    Instagram Story
    Video Editing
    Facebook Ad Campaign
    Content Editing
    Graphic Design
  • US$10 hourly

    • 4.9/5
    • (16 jobs)
    Are you looking for a competitive Virtual assistant that will help grow your business? Glad you found me! Hi, I am Adrian, I’ve worked for several top-rated Telecommunications, Real estate, Advertising, and Medical companies in the US for many years. I’ve also worked as a Virtual assistant for multiple Clients with different lines of business. Here are the roles I did so far for my previous clients: Graphic designer Land Sourcing Youtube Assistant Property Sourcing Web designer Search Engine Optimization Lead Manager Social Media Manager Video and Audio Editor Data Entry Encoder Lead information researcher Cold Calling Appointments Setter Medical Receptionist EHR Management Calendar Management Prior Authorization Insurance Verification HIPAA Certified
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    Technical Support
    Contact List
    Video Editing & Production
    Social Media Lead Generation
    Graphic Design
    Audio Editing
    Lead Generation
    List Building
    Microsoft Excel
    Data Entry
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