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Clients rate Call Center Agents
Rating is 4.6 out of 5.
4.6/5
based on 13,845 client reviews
  • US$10 hourly

    • 4.9/5
    • (4 jobs)
    Hello ladies and gents, Been looking for the right VA for you? Dont overworked I can help you with anything. Do you have an online business with customers asking for inquiries and assistance? Or a real estate owner or investor who sends thousand of emails or SMS and you need someone to deal with them to identify if that is a potential lead or not? Do you want to lessen your workloads? Are you tired of doing the same repetitive and tedious one when you still have more important things to do like go to meetings, doctor's appointments, dates, or family gathering? It stops you from doing that because you need to meet the deadline. Well duh... you came to the right place!!! Be at peace, focus what's more important, and I'll lift the workload from you. I can do Administrative Tasks for you such as Data Entry, Typing, Copying and Paste, Online, and Product Research. In addition, Ive been in chat and email support for more than 4 years now. I will be the one to handle your customer with care and with white-glove service. You focus on running the business and Ill do my way to gain exceptional customer satisfaction. :)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Support
    File Maintenance
    Technical Support
    Transaction Data Entry
    Google Workspace
    Legal Transcription
    General Transcription
    Data Entry
  • US$20 hourly

    • 4.1/5
    • (13 jobs)
    Managing a growing practice during these times can feel overwhelming. However, with the right people, I can help you save unnecessary resources. HIRE ME!😉 I am a Medical Claims Biller/Revenue Cycle Specialist with over ten years of experience in US Healthcare administrative and clinical functions associated with claims processing, payment, and collection of patient service revenue. ✅ Knowledge of insurance guidelines, including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. ✅ Familiarity with CPT and ICD-10 Coding. ✅ Effective communication abilities for phone contacts with insurance payers to resolve issues. ✅ Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds. ✅ Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and reasonably handle conflict. ✅ Problem-solving skills to research and resolve discrepancies, denials, appeals, and collections. ✅ A calm manner and patience working with either patients or insurers during this process. ✅ Knowledge of medical terminology likely to be encountered in medical claims. ✅ Maintaining patient confidentiality per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). ✅ Ability to multitask. Delivers exceptional service with a sense of responsibility and accountability. Demonstrated ability to research required information through available resources. Provides timely feedback and heads up to clients—a calm, flexible, deadline-driven individual in fast-paced environments.🧑🏻‍💻💯📌💪🏻
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Mental Health
    Insurance Verification
    Insurance Claim Submission
    ICD Coding
    Medical Billing & Coding
    Customer Service
    Document Review
    Phone Communication
    Data Entry
    BPO Call Center
    Email Communication
    Administrative Support
    Medical Records Software
    File Management
    Microsoft Excel
  • US$15 hourly

    • 4.2/5
    • (6 jobs)
    Email/Phone Support | Shopify Amazon VA | Customer Service PRO | Administrative Support | Data Entry | Shipment Manager - Consistent Upwork TOP RATED Freelancer with 100% Job Success Score - Highly trained in a world-class customer handling; BPO - 10 years experience in Customer Service, Data Entry, and Admin tasks - I specialize in Customer Service & Satisfaction. - 3 years in eCommerce and email & phone support for dropshipping stores with over 9,000 tracked Upwork hours - Experience in social media management - Digital Business Management I know my obligations and responsibilities when it comes to the job/tasks that I am assigned. I work with passion, and I work with a heart. I can guarantee that I will maximize my capabilities to help you reach your goals. I enjoy taking one extra step beyond what’s expected. I am tech-savvy and can easily navigate and learn any software or tool. An eager learner, a conscientious worker, and a thoughtful, supportive human ;) Technology Stack: -Shopify -Amazon -Zendesk -Reamaze -Helpscout -Gorgias -Slack -Etsy -ClickFunnels -AliExpress -Shipstation -Calendly -Microsoft office -Quickbooks -Nobeeh -Dialpad I am confident in handling stressful situations and projects based on my experiences as I am reliable, prompt, and a quick learner. Pull me to work now, and I am so much ready. Send me tasks directly, and I'm ready to go!! I have prepared myself for this. I have set my mind for the opportunity TO WORK with you and focused on the job first! Let’s work together for our success! :)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Medical Records
    Data Logistics
    Customer Service
    Phone Communication
    Customer Satisfaction
    Administrative Support
    Order Tracking
    Email Communication
    Social Media Management
    Order Processing
    Email Support
    Online Chat Support
  • US$11 hourly

    • 5.0/5
    • (20 jobs)
    As a trained marketer, project manager, and public speaker, I am equipped with top-notch communication and project management skills. My experience in Recruitment and Marketing enables me to deliver tasks not just of the best quality but also with creativity. My exposure to different industries helps me quickly adapt to challenges and responsibilities. I pay attention to learning, and I am efficient once immersed in the processes. As I work with you, I offer to take on those tasks that you, as an entrepreneur, don’t have the time to do. Areas of specialty: ✔️Project Management ✔️Executive Assistance ✔️Events Management ✔️Public Speaking and Engagement ✔️Digital Publishing ✔️Sourcing ✔️Training Other skills: ✔️Content Writing ✔️Documentation ✔️Data Entry ✔️Logo Designing ✔️Poster Designing ✔️Basic Photo Editing I have confidence in the work I do and always make sure that the job is complete in the shortest time possible. I am always open to new learning and happy to help in all the ways I can.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    English
    Event Management
    Phone Communication
    Marketing Plugin
    Task Coordination
    Executive Support
    Project Management
    Email Support
    Email Communication
    Communications
  • US$40 hourly

    • 4.9/5
    • (42 jobs)
    **Currently working as a strategic partnerships manager, marketing manager & appointment setter.** Have Been Setting Appointment For More Than 15 Years & 1 year of recruiting experience, I've dabbled in other areas & am always open to learning a new skill! I would love to take on another recruiting role-this would require more training. I believe I could become a terrific recruiter with a thorough training program & a great teacher/s. What jobs I'm interested in: Strategic partnerships management Recruiting Sending emails Sourcing Calls to warm leads Calls to confirm info/prospect research Short Survey calls Open to other ideas that relate to or are similar to what I've mentioned above. Very interested in growth roles. I'm always looking to expand my skill set. All of the jobs I've mentioned having an interest in above list, I have some level of experience with. Email marketing: This is still a new role to me but I have made calls to businesses to obtain email addresses & then send out an email to these businesses to invite them to an event. Strategic partnerships manager: I reach out to decision makers through LinkedIn, in an attempt to set an appt between them & the CEO of the company I'm working for. I keep a thorough list of people I have attempted or successfully connected & communicated with. Recruiting experience: Sending LinkedIn messages, sourcing through LinkedIn, cleaning up CRM database, call screenings, sending job descriptions to interested candidates, scheduling interviews for candidates to speak to hiring managers. etc Appointment setting/customer service experience: leaving call notes/coding calls, schedule appointments in calendars(Calendly), rebuttal, follow a script, how to properly place someone on the do-not-call list & how to properly confirm customer or prospect information such as name, address & telephone numbers, etc. Entering billing information, up selling, Shiftboard, Cloud9, age confirmation, customer transfer. Other skills I possess include but are not limited to: -Self starter -Communication -Time management -Team Work -Basic Computer Skills -Listening -Organizational I have a clear, energetic, upbeat & professional phone presence. I'm more than willing to learn new skills & take on new challenges. I'm resilient & confident & will thrive best in an environment in which I am able to help others. I would like to continue my remote work journey for as long as possible. I have a quiet work space in my office free of distractions & noise. I do not have a landline phone. I prefer a flexible part time schedule. Some Saturday work may be a possibility as well. I truly look forward to exploring the opportunities offered here on Upwork! Thank you to any & all who take the time to look over my profile, Belinda Benko-Masters
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Virtual Assistance
    Contact Info Research
    Appointment Scheduling
    Customer Feedback Documentation
    Customer Service Chatbot
    Customer Service
    Telemarketing
    Email Communication
    Sourcing
    Phone Communication
    Order Entry
    Recruiting
    Lead Nurturing
    Warm Leads
    Email Marketing
  • US$15 hourly

    • 5.0/5
    • (3 jobs)
    I'm a seasoned freelancer with a diverse skillset honed over 9 years in the BPO industry and freelance world. From scheduling appointments for growing businesses to managing the intricacies of a private island, I thrive on tackling new challenges and delivering results. Here's how I can add value to your project: - Appointment Setting: A master at filling calendars for businesses in sectors like home improvement, healthcare, and fitness. - Logistics & Admin: Streamline your operations with my expertise in logistics and administrative tasks, honed while managing a Medicare-affiliated home service company. - Property Management: From the sun-drenched shores of a private island to the intricacies of software onboarding, I excel at managing projects and properties with efficiency and care. - Social Media Management: Engage your audience and build your brand with my social media marketing skills, proven across local and international businesses. More than just skills, I bring: - Adaptability: I thrive in new environments and quickly grasp complex information. - Proactive Problem-Solving: Anticipate challenges and find creative solutions to keep your project moving forward. - Excellent Communication: Convey information and maintain smooth working relationships. - Dedication and Integrity: I commit fully to every project and prioritize your success. Ready to tackle your next challenge? Let's connect and discuss how my diverse experience and skillset can elevate your project.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Google Sheets
    Salesforce CRM
    Microsoft Excel
    Phone Communication
    Zoho CRM
    Zendesk
  • US$35 hourly

    • 4.9/5
    • (19 jobs)
    Hi there! If you're looking for an experienced and serious professional you're in the right place. • Brazilian Portuguese native. • Fluent in English. • Advanced in Spanish. • International Relations degree. • Technical course in HTML, PHP/ MySql. • More than 10 years of experience working as an international trader. • 5 years of experience as a Project Manager. Previous Jobs: • SaaS Sales Executive - Calling to leads (hot/warm/cold) and developing all sales cycle. Presenting demos and making sure to establish the next step till reach the sales goal. Daily CRM update tracking record of all qualified leads in the system. • Customer Support - Always searching to provide the best experience for customers with a top quality service. Responding to tickets, emails, live chats, and phone calls. Always in a good mood, I know how to make a client happy! • Sales Manager - dealing with incoming leads (warm and cold leads), sending quotes, closing sales, maintaining client relations, managing CRM's (Zoho, InfusionSoft, Service Zone, HubSpot) and working together with the international support team. • Business Manager - Organizing administrative tasks, managing all the digital marketing campaigns (Facebook, Instagram, and AdWords), searching for warm leads, calling for clients and suppliers. Some of my skills: • Excellent phone skills (English, Portuguese and Spanish), • Honesty above all. • Very confident (never stop dreaming :P) • Action-oriented. • A fast learner (this one I'm quite good) • Ability to work without supervision ( easy peasy, I'm very organized and responsible) My language pairs are: Portuguese - English Spanish - Portuguese Feel free to contact me anytime! Cheers!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Sales
    Customer Experience
    Customer Support
    Administrative Support
    Email Communication
    Sales Leadership
    Phone Support
    Sales Development
  • US$30 hourly

    • 4.9/5
    • (28 jobs)
    I'm a top notch business development professional with a proven strength in sales persuasion and customer relationship building.I'm an administrative PRO! From data entry, creating spreadsheets, payroll/invoicing, managing CRM’s, organizing files, advanced healthcare background/CNA Certified etc. I possess strong marketing skills across interpersonal, as well as digital platforms by nature. All of which encompasses my untouchable customer service expertise.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Organizational Development
    Administrative Support
    QuickBooks Online
    Scheduling
    Google Workspace
    Customer Service
    Task Coordination
    Lead Generation
    Phone Communication
    Content Writing
    Email Communication
    CRM Software
    Google Docs
    Data Entry
  • US$20 hourly

    • 5.0/5
    • (11 jobs)
    I have been virtually helping global businesses since 2009 by providing Admin, technical, and customer service support. With these experiences, I have strengthened the following skills: - customer service B2B or B2C (I love providing support to people) - technical support (I took BS in Computer Science) - excellent English communication skills (C1 CEFR level; 135 DET score) - store management (I managed eBay, Amazon, Zulily, Shopify, Tundra, Faire for a UK-based retail store as well as a NY-based toy store) - project / team management (I managed a team of people to provide overall store management) - software testing and documentation - data entry and database updates - research (I have extensive research background backed by 3 years of BS in Biology) - order tracking (ShipStation) - managing receivables and light Accounting via Quickbooks, WaveApps - documents management, cloud storage and technologies related to it - transcribing calls, podcasts and the like Being flexible, reliable and dependable, I can do any task as assigned. I have strong attention to detail and I love working on new challenges and managing resources to reach goals. I can also pick up any tech tools fast with my Computer Science background and IT management experience. Feel free to reach out to discuss any questions you may have.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Project Management
    Communications
    Administrative Support
    Phone Communication
    Management Skills
    Quality of Service
    Customer Service
    Quality Control
    Bookkeeping
    Technical Support
    File Maintenance
    Accounting Basics
    English
  • US$25 hourly

    • 4.7/5
    • (50 jobs)
    TOP RATED PLUS!!! Odesk's Top 1% Successful Freelancer and a member of Upwork Premium Programs. In the Customer Service industry since 2004. Proficient in US credit from working for one of the major credit bureaus and credit repair consulting companies focusing on credit repair and securing personal and business credit alike. Very experienced in dropshipping and e-commerce using order processing and inventory systems like Unleashed, Neto, Xero, e-Bay, Stripe, Infusionsoft, etc. Has used Worpress and Magento as the backend tool to manage and maintain an e-commerce store. Completes administrative tasks including but not limited to handling and managing a team, report generation, quality assurance, and team assessments. Works efficiently and timely regardless of pressure. Goes the extra mile in getting tasks done. Very good in Google Sheets and Excel. Maintains a 100MBPS internet speed - wired FIBR connection. Using a Macbook exclusively for work.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Manufacturing
    WooCommerce
    Project Management
    Adobe InDesign
    Adobe Photoshop
    Adobe Illustrator
    Adobe Acrobat
    Shopify
    Google Docs
    Xero
    Customer Service
    Credit Repair
    Inventory Management
    Phone Communication
    Sales
  • US$35 hourly

    • 5.0/5
    • (12 jobs)
    Full-time freelancer with the ability to multi-task and work in a fast-paced environment. Diverse background with 8 years of experience in commercial development, sales, customer relationship, finance, and administrative functions. As a remote Mortgage Loan Processor, I have managed a portfolio of 270 residential US mortgages with a value of 170MM in loan amounts. Closing transactions in 2 to 16 days. Bachelor’s degree in Institutional Management verified by WES. Fluent in English and Spanish (Native). I have also done English-Spanish translations and worked as an Executive Assistant for my clients in Upwork. ▪ Languages: English (fluent), Spanish (Native)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Support
    Communications
    English to Spanish Translation
    Mexican Spanish Dialect
    Organizer
    Phone Communication
    Logistics Management
    Translation
    Email Communication
    Official Documents Translation
  • US$20 hourly

    • 4.3/5
    • (12 jobs)
    Hardworking, efficient, and dependable are some of the words that describe my professional capabilities. With over 15 years of managerial experience in the service industry, I have a gamut of knowledge, skills, and abilities to do the best with every challenge. I commit myself to effectively completing every job just right.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Sales
    Social Media Marketing
    Employee Onboarding
    Document Review
    Following Procedures
    Project Scheduling
    Administrative Support
    Online Research
    Customer Support
    Phone Communication
    Customer Service
    Data Entry
    Email Communication
    Phone Support
    Online Chat Support
  • US$16 hourly

    • 4.9/5
    • (12 jobs)
    I'm a seasoned sales pro with extensive outbound sales and cold call experience ready for a new opportunity with incredible growth potential. I thrive in a competitive organization and as someone with perseverance, exceptional communication skills, and a goal-driven work ethic, I am ready to significantly impact your organization as your Sales Development Representative.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Sales
    Presentations
    Time Management
    Lead Generation
    Phone Communication
    Customer Support
    Outbound Sales
    Telemarketing
    Email Communication
    B2B Marketing
    Administrative Support
    Troubleshooting
    Scheduling
    Product Onboarding
    Email Support
  • US$35 hourly

    • 4.9/5
    • (10 jobs)
    Skilled paralegal/VA optimizing my problem-solving and organizational skills to contribute to increased productivity. Strong multitasking skills and fast learning ability ensure quick contribution to your team.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Chat & Messaging Software
    Google Sheets
    Email Support
    Leadership Skills
    Zendesk
    Slack
    Customer Support
    Phone Communication
    Zoho CRM
    Legal Assistance
  • US$17 hourly

    • 5.0/5
    • (9 jobs)
    Hi there¡ If you are looking for high customer service satisfaction you have come to the right person; with seven years of excellent customer service level, I started this great experience with telecommunication company in my country named Claro, I dealt with customers face to face solving difficult customer service troubles providing support service to the internet, home phone and mobile service, I stayed there for almost two years. After this big experience, I got my first job in a call center providing customer service, support to people who received government assistance where I also performed as a quality assurance representative. I had the opportunity to work for the finance ministry of my country, verifying the accounting books, making audits and tax revisions. The last experience I got was in Marketo Inc where I performed as a collector Analyst I worked there for 2 years, making and receiving calls and emails, checking agreements, and also handling different systems such as Salesforce, intact, smart sheet. I worked under pressure getting the ability to reduce in a 60% a portfolio with more than 90 days past due. And all this large experience has given to me, an advanced English proficiency and high sense of responsibility, being also a person who follow instructions and demonstrate the ability to be multitasking. I am a highly self-motivated and determined person, as well as with a perceptive and intuitive sense.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Stripe
    Slack
    Supervision
    Customer Service
    Phone Communication
    Intercom
    Zendesk
    Freshdesk
    Email Support
  • US$25 hourly

    • 4.8/5
    • (9 jobs)
    With a strong background in freight brokerage and supply chain management and a proven track record of optimizing processes, reducing transportaion costs, and enhancing efficiency, I am confident I can contribute effectively to your team. Throughout my career, I have demonstrated a keen understanding of supply chain dynamics and a commitment to delivering results. In my previous role, I spearheaded initiatives that streamlined procurement processes, resulting in a 15% reduction in purchasing costs within the first year, and implemented inventory management strategies that improved inventory turnover by 20%, minimizing excess stock and reducing freight costs. Furthermore, I possess excellent analytical and problem-solving skills, allowing me to identify inefficiencies and develop innovative solutions. Whether it's optimizing transportation routes to reduce lead times or negotiating favorable contracts with suppliers to achieve cost savings, I am adept at driving continuous improvement initiatives that yield tangible results.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Third-Party Logistics
    Account Management
    Phone Communication
    Inventory Management
    Online Chat Support
    Ecommerce Platform
    Amazon FBA
    Shipping & Order Fulfillment Software
    Technical Support
    Product Marketing
    Virtual Assistance
    Supply Chain & Logistics
    Problem Solving
    Data Entry
    Email Marketing Strategy
  • US$10 hourly

    • 4.6/5
    • (38 jobs)
    Integrity is just one of the biggest factors needed to keep a long-term project and sustain good evaluation. That is exactly how I do things all the time. Skills can be taught but not the attitude as they say. I was a billing and sales representative from a call center two years ago. I were able to stay in the same company at the same account for one year and three months. Before this, I had a day job as a front liner on a multi-brand motorcycle dealer company and stayed there for five years and six months. I decided to resign from the call center and go back to our town and started a little business. But I really like my profession before I left the corporate world, and I believe I may be able to like it more if I can do it in my own place. I am a good team player and can do multi-task. I always aim for an excellence and I hope I can be able to share the good vibe to the right company and clients.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    Phone Communication
    Telemarketing
    Customer Service
    Email Communication
  • US$60 hourly

    • 4.8/5
    • (53 jobs)
    Greetings prospective clients, Welcome to the profile of the best sales and marketing consultant on Upwork! I bring over 15 years of experience into this space and have sold across all major industries. I now focus primarily on building sales and marketing process, creating marketing content and campaigns to leverage for sales, cold calling campaigns, and the passing of knowledge and experience through coaching and assessment. During the first 13 years of my career, I had worked in the IT/Telecom space selling various products across various levels. Over the last 3 years, I have leveraged this experience to provide assistance to various clients across the country, regardless of industry, with sales and marketing consultation. Even earlier in my life, I spent my senior year of High School through college working in the customer service/telemarketing field and have great experience managing accounts, providing inbound assistance, and solving problems remotely. I enjoy writing of all types, researching various topics, and learning about new technologies and concepts. I truly look forward to assisting you more in the future and growing your business one new client at a time! Certifications Include: Cisco Certified Network Associate CCNA 2009 Polycom Sales 2010, 2014, 2017 Cisco Sales 2010, 2014, 2017 Crestron Sales 2010 AMX Sales 2010 SMART Board Sales 2010 Vidyo Sales/Installation 2012 Level 3 Network Sales 2014 Acano Sales 2015 Ring Central Sales 2016 ConnectWise Sales/Marketing/Implementation 2016 Broadsoft Sales and Installation 2016 Intelisys Telecom Solutions Professional 2017 Hubspot Email Marketing Certification 2024
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Sales Management
    Mailchimp
    Salesforce
    Phone Communication
    Email Marketing
    Sales Lead Lists
    Marketing Strategy
    Cold Calling
    B2B Marketing
    Sales
    Tech & IT
    Telemarketing
    Lead Generation
    Sales & Marketing
    Outbound Sales
  • US$17 hourly

    • 4.2/5
    • (16 jobs)
    Hello, My name is Manuel Cornielle, I have worked for many companies including Spytec. Inc as well as in Nikon USA, Liquid Designers, Time Warner Cable, and Ingram Micro in areas such as Video subtitling, text translation, live interpreting, Customer Service, Technical Support, and Sales. I am a very efficient and proactive person with great problem-solving skills and quick to adapt well to different environments. I am a hard worker who is dynamic, full of ideas, and enthusiastic. Furthermore, I pay a lot of attention to details, and I am quick to pick up new skills and eager to learn from others. Manuel Cornielle
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Shopify
    Asana
    Slack
    Communications
    Stripe
    Language Interpretation
    Data Entry
    Executive Support
    Phone Communication
    Customer Support
    Scheduling
    Customer Service
    Online Chat Support
    Castilian Spanish
    English
  • US$15 hourly

    • 5.0/5
    • (9 jobs)
    I am a go-getter, money-driven individual who is confident in my ability to assist you in taking your business to a higher level by leveraging secure negotiation strategies to convince those who are reluctant to become customers. I started working remotely as an independent freelancer in 2022. I have successfully helped various clients' businesses mostly B2B Sales from different industries: software solutions, real estate, the hospitality industry, and pasture management. Before that, I worked with big companies outside Upwork like Citibank, American Express, and Credit Corp Group as a Customer Relations Manager/ Debt Collector. I learned practical negotiation skills (Sales and Collections) giving them the best resolution. For reference, you may also check my Upwork profile reviews from previous clients. If you are interested, please message me so we can discuss this further.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Apollo.io
    Email Communication
    Telemarketing
    Phone Communication
    List Building
    Outbound Sales
    SaaS
    Business Development
    B2B Marketing
    Lead Generation
    Cold Calling
    Sales Development
    HubSpot
    Sales & Marketing
  • US$15 hourly

    • 5.0/5
    • (7 jobs)
    Hi there! I'm Charmain, but everyone usually calls me Cha! I am a detail-oriented and organized person. I specialize in data entry, virtual assistance, quality assurance, customer service (15+ years collectively in automobile, directory assistance and remote work) and email management! In my previous job experiences, I have performed assignments with high degree of skill and professionalism. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. I have experience in monitoring and proposing measures to correct or improve a company's processes in order to meet the highest quality standards. Preparing and implementing quality assurance policies and procedures. Identifying and resolving workflow and production issues. Documenting quality assurance activities and creating audit reports. I am proficient in Google Sheets + Excel and various social media platforms. I have experience with Zendesk, ZohoMail, Salesforce, Slack, Asana and more! I look forward to hearing from you. I hope to learn more about your company, its goals and plans and how I may be able to contribute to its continued success. Cheers! Cha
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Slack
    CRM Software
    Zendesk
    Basecamp
    Online Chat Support
    Salesforce
    Booking Management System
    Scheduling
    Phone Communication
    Data Entry
    Task Coordination
    Google Workspace
  • US$10 hourly

    • 5.0/5
    • (3 jobs)
    I've been in customer service industry for almost a decade and was able to manage customers well. Being top performers or agent of the month was given to me at least 6 times a year. I'm a fast learner and can work under minimal supervision. I manage to learned all the process just a few months. Providing a customer satisfaction and at the same time completing all the task is fulfilling. Customer service , taught me a lot. I became efficient, hardworking, fast learner and know how to handle pressure while working. I always make sure to hit a goal every month so that I will become more productive. Agent of the month and being top performers push me to achieve all my goals to become a better employee. I believe with the right training, knowledge and tools on the process or product I can be more efficient than any other employee.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Service
    Phone Communication
    Administrative Support
    Customer Support
    Data Analysis
    Data Entry
    Online Chat Support
    Microsoft Excel
    Microsoft Word
    Microsoft Office
  • US$12 hourly

    • 4.9/5
    • (15 jobs)
    𝙎𝘼𝙑𝙀 𝙏𝙄𝙈𝙀! Leverage my years of experience! 💼 B2B and B2C client engagement proficiency 🏘️ Real Estate Lead Generation + admin tasks 📈 Ecommerce/Shopify day to day operations 𝙃𝙄𝙍𝙀 𝙈𝙀 and I'll hit the ground running 👇👇👇 🏘️ 𝙍𝙀𝘼𝙇 𝙀𝙎𝙏𝘼𝙏𝙀 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 I take care of 𝘼𝙇𝙇 the heavy lifting like 𝙢𝙖𝙣𝙖𝙜𝙞𝙣𝙜 𝙇𝙚𝙖𝙙𝙨, 𝙬𝙝𝙞𝙥𝙥𝙞𝙣𝙜 𝙪𝙥 𝙙𝙤𝙘𝙪𝙢𝙚𝙣𝙩𝙨, and 𝙠𝙚𝙚𝙥𝙞𝙣𝙜 𝙪𝙥 𝙬𝙞𝙩𝙝 𝙘𝙡𝙞𝙚𝙣𝙩 𝙘𝙝𝙖𝙩𝙨 𝙛𝙤𝙧 𝙧𝙚𝙖𝙡 𝙚𝙨𝙩𝙖𝙩𝙚 𝙥𝙧𝙤𝙨 𝙙𝙧𝙤𝙬𝙣𝙞𝙣𝙜 𝙞𝙣 𝙩𝙝𝙚𝙞𝙧 𝙩𝙤-𝙙𝙤 𝙡𝙞𝙨𝙩𝙨. By streamlining everything, I free up a bunch of my clients' precious hours every week. This not only makes transactions quicker and more spot-on but also amps up how happy and engaged your clients feel. And you know what? It really helps in turning more leads into deals and getting those clients to come back for more. 😉 𝙄𝙨 𝙩𝙝𝙞𝙨 𝙮𝙤𝙪? ⚠️ 𝙏𝙞𝙢𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙄𝙨𝙨𝙪𝙚𝙨 I handle ALL scheduling and administrative tasks to free up the client's time for high-value activities. ⚠️ 𝙋𝙖𝙥𝙚𝙧𝙬𝙤𝙧𝙠 𝙊𝙫𝙚𝙧𝙡𝙤𝙖𝙙 I help streamline document management, ensuring accuracy and timely submissions. ⚠️ 𝙇𝙚𝙖𝙙 𝙂𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I find, analyze, manage and qualify leads, ensuring consistent follow-ups and conversion. ⚠️ 𝙄𝙣𝙚𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚 𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 I can assist or take over the digital marketing efforts, from social media to email campaigns, increasing the client's market presence. 📈 𝙀𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝘿𝙖𝙮 𝙩𝙤 𝘿𝙖𝙮 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 I handle the nitty-gritty stuff for eCommerce gurus who've got their plates full -- think 𝙤𝙧𝙙𝙚𝙧 𝙥𝙧𝙤𝙘𝙚𝙨𝙨𝙞𝙣𝙜, 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚, and 𝙨𝙪𝙥𝙥𝙡𝙞𝙚𝙧 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣. By keeping the shop running smooth and the customers happy, I help free up loads of time. This means orders get filled faster and with less hassle, boosting customer satisfaction and keeping those repeat orders flowing in. 😉 𝙔𝙤𝙪 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙞𝙣𝙜 𝙩𝙝𝙚𝙨𝙚? ⚠️ 𝙏𝙞𝙢𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙖𝙣𝙙 𝙏𝙖𝙨𝙠 𝙊𝙫𝙚𝙧𝙡𝙤𝙖𝙙 Experienced and will take over daily operational tasks, allowing the client to focus on strategy and growth. ⚠️ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝘾𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 I'll manage all aspects of customer interaction, ensuring timely and professional communication. ⚠️ 𝙄𝙣𝙫𝙚𝙣𝙩𝙤𝙧𝙮 𝙈𝙞𝙨𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Poor inventory management can lead to stockouts or overstock situations. I can handle inventory tracking and alerts, ensuring optimal stock levels. ⚠️ 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙤𝙣 Skilled in digital marketing can implement and manage marketing campaigns to drive traffic and sales. 🧰 𝙏𝙊𝙊𝙇𝙎 and 𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎 𝙄'𝙢 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙬𝙞𝙩𝙝: • 𝘚𝘩𝘰𝘱𝘪𝘧𝘺 • 𝘗𝘰𝘥𝘪𝘰 • 𝘚𝘬𝘪𝘱𝘵𝘳𝘢𝘤𝘪𝘯𝘨 • 𝘟𝘦𝘯𝘤𝘢𝘭𝘭 • 𝘔𝘰𝘫𝘰 • 𝘙𝘌𝘐 𝘙𝘦𝘱𝘭𝘺 • 𝘊𝘢𝘭𝘭𝘵𝘰𝘰𝘭𝘴 • 𝘗𝘳𝘰𝘱𝘴𝘵𝘳𝘦𝘢𝘮 • 𝘡𝘪𝘭𝘭𝘰𝘸 • 𝘔𝘢𝘪𝘭𝘤𝘩𝘪𝘮𝘱 • 𝘉𝘢𝘵𝘤𝘩𝘭𝘦𝘢𝘥𝘴 𝘢𝘯𝘥 𝘢𝘭𝘭 𝘚𝘰𝘤𝘪𝘢𝘭 𝘔𝘦𝘥𝘪𝘢 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮𝘴! 👉 So, if you 𝙬𝙖𝙣𝙩 𝙨𝙤𝙢𝙚𝙤𝙣𝙚 𝙖𝙣𝙙 𝙃𝙄𝙏 𝙏𝙃𝙀 𝙂𝙍𝙊𝙐𝙉𝘿 𝙍𝙐𝙉𝙉𝙄𝙉𝙂, 𝙄'𝙢 𝙮𝙤𝙪𝙧 𝙜𝙞𝙧𝙡. *wink* 1️⃣ Send me an 𝙐𝙥𝙬𝙤𝙧𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 2️⃣ Click on the green text that says “𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙚 𝙖 𝙢𝙚𝙚𝙩𝙞𝙣𝙜" 3️⃣ Provide me a date and time when we can hop on a 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 Laban Lang! 𝙅𝙚𝙨𝙨
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Manage Ecommerce Site
    Virtual Assistance
    Appointment Setting
    Real Estate Cold Calling
    Customer Support
    Administrative Support
    Customer Service
    Email Support
    Cold Calling
    Ecommerce
    Shopify
    Podio
    Real Estate Virtual Assistance
    Lead Generation
    Real Estate
  • US$10 hourly

    • 5.0/5
    • (8 jobs)
    💼 8 Years of Customer Service Experience 📦 Dropshipping PRO | Shopify ❤ Has a big HEART to your business success Here is how I can help you with your Business👇👇👇 🔥𝒆𝑪𝒐𝒎𝒎𝒆𝒓𝒄𝒆 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: Proficiently engage with customers across email, chat, and phone platforms, promptly attending to inquiries and providing tailored assistance. Proven track record of adeptly resolving issues, and ensuring customer satisfaction remains paramount. Skilled in identifying complex concerns, and promptly routing them to pertinent departments for specialized resolution. Here are the processes I can run for you 👇🏻 ✦ Warehouse Management ✦ Inventory Management ✦ Order fulfillment ✦ Customer Service 🔥𝑬𝒎𝒂𝒊𝒍 𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕: Effectively arrange and give priority to incoming emails, handle routine inquiries, and compose professional email communications on behalf of the client. 🔥𝑺𝒖𝒑𝒑𝒍𝒊𝒆𝒓 𝑹𝒆𝒂𝒄𝒉 𝑶𝒖𝒕: Proficiently initiating communication with suppliers to execute order placements, facilitate seamless payment processing, coordinate precise shipment arrangements, and adeptly request necessary invoices. Your dependable freelancer for ensuring efficient supplier interactions that enhance operational fluidity and financial precision. 🔥𝑫𝒂𝒕𝒂 𝒆𝒏𝒕𝒓𝒚 𝒂𝒏𝒅 𝒐𝒓𝒈𝒂𝒏𝒊𝒛𝒂𝒕𝒊𝒐𝒏: Diligently input and uphold data accuracy within spreadsheets and databases, prioritizing precision and safeguarding confidentiality. 🔥𝑷𝒓𝒐𝒅𝒖𝒄𝒕 𝑹𝒆𝒔𝒆𝒂𝒓𝒄𝒉 Looking for successful products on the ad library and verifying their suitability for dropshipping by cross-referencing on AliExpress. 🔥𝑺𝒉𝒊𝒑𝒑𝒊𝒏𝒈 𝑪𝒐𝒐𝒓𝒅𝒊𝒏𝒂𝒕𝒐𝒓: Proficiently generating Bills of Lading (BOLs) and shipping labels, seamlessly transmitting them to warehouses, liaising with carriers to secure tracking numbers, and efficiently executing order fulfillment. Your dedicated freelancer for ensuring smooth shipping processes that contribute to timely deliveries and satisfied customers. 🔥𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕: Basic Facebook Moderation. Tools I use 👇🏻👇🏻👇🏻 ✦Shopify ✦Ring Central ✦Slack ✦Gorgias ✦Gmail ✦Facebook ✦Google Workspace and Microsoft tools (Docs, Excel..) ✦Google Drive ✦AliExpress ✦Amazon Seller Central If you're sold and think we're a good fit.. Drop a personalized message and let me know.. What time works best for you for a discovery call *wink*
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Product Research
    AliExpress
    Customer Satisfaction
    Communication Etiquette
    Ecommerce Order Fulfillment
    Administrative Support
    Virtual Assistance
    Customer Service
    Ecommerce
    Dropshipping
    Shopify
    Order Fulfillment
    Email Support
    Ecommerce Support
    Order Tracking
  • US$10 hourly

    • 4.7/5
    • (5 jobs)
    Let me take care of your customers just like I take care of the people that matters to me. Hi I’m Jeybee and I’ve been a customer service representative for more than eight years. Let’s talk!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Salesforce
    Phone Communication
    Customer Service
    Cold Calling
    Instagram Marketing
    Email Communication
    Google Workspace
    Customer Support
    Administrative Support
    Data Entry
    Online Chat Support
    Email Support
    Social Media Management
  • US$15 hourly

    • 4.9/5
    • (8 jobs)
    I am a paralegal with a robust legal background, excellent legal drafting experience, native-level written and spoken English proficiency, a university degree, and years of experience working in legal settings. In my recently completed contract, I worked as a paralegal at Elevate Legal Services PLLC, a law firm in Boca Raton, Florida [USA]. Given my experience, I am proficient in paralegal services, legal assistance, professional email & phone communication, legal drafting, legal calendaring, client intake, document review, and superb customer service. I am professional, detail-oriented, quick to learn, adaptable, well-spoken, highly responsive, able to prioritize tasks and work independently, organized, confidential, able to work well with others, open to learning, and technology savvy. I have experience working with MS Office, RingCentral, MyCase, Google Calendar, Google Drive, Zoom, and ChatGPT.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Legal Research
    Legal Drafting
    Legal Software
    Legal Writing
    Receptionist Skills
    Administrative Support
    Legal Calendaring
    Scheduling
    Legal Case Management Software
    Task Coordination
    Customer Service
    Phone Communication
    Legal Assistance
    Email Communication
    Data Entry
  • US$22 hourly

    • 4.6/5
    • (60 jobs)
    OPERATIONS | RECRUITMENT | EA | PARALEGAL | BDR | START-UP My educational background is in the legal/law field and I finished my studies in one of the most prestigious schools in the Philippines. I have worked in different industries wearing different hats, so I can say I have a multi-niche freelance journey. I have done work as an executive assistant, technical recruiter, operations specialist and paralegal in the last 8 years on Upwork.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Startup Company
    Team Management
    Process Design
    Business Operations
    Employee Communications
    Boolean Search
    Recruiting
    Legal Assistance
    Legal Research
    Staff Recruitment & Management
    Candidate Management
    Candidate Interviewing
    Phone Communication
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