You will get a custom-tailored customer service

Irine D.
Irine D. Irine D.
4.8
Top Rated

Let a pro handle the details

Buy Customer Support services from Irine, priced and ready to go.

You will get a custom-tailored customer service

Irine D.
Irine D. Irine D.
4.8
Top Rated

Select service tier

Basic

10 hours per week.

  • Delivery time 7 days
  • Number of Hours of Work 10
    • Social Media Replies
    • Email Support
7 days delivery — 25 Jul 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Irine gets paid once you are satisfied with the work.

Let a pro handle the details

Buy Customer Support services from Irine, priced and ready to go.

Project details

With over 10 years of experience as a virtual assistant, I am well-versed in Zendesk Support and proficient in CRM software such as HubSpot and Salesforce. I also have expertise in e-commerce tools like Shopify and WooCommerce. If you require assistance with customer support and utilize a system other than the ones mentioned, please don't hesitate to reach out for further discussion.

I have a proven track record in quickly learning and adapting to various platforms. Some of the services I offer include:
 • Customer Service Agent (Email)
 • Order fulfillment and order tracking
 • Responding to customers' inquiries
 • Sending updates on orders to customers
 • Managing returns and exchanges
 • Managing tickets
 • Product listing

I also accept long-term contracts, so feel free to contact me for further discussions or any questions. I look forward to contributing my extensive experience to the success of your business.
Language
English
What's included
Service tiers Starter
US$60
Standard
US$110
Advanced
US$200
Delivery time 7 days 7 days 7 days
Number of Hours of Work
1020160
Scriptwriting
-
-
-
Summary Report
-
-
-
Social Media Replies
Email Support
Live Chat Support
-

Frequently asked questions

4.8
28 reviews
82% Complete
18% Complete
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
Rating breakdown
Availability
4.9
Deadlines
4.9
Skills
4.8
Quality
4.8
Cooperation
4.9
Communication
4.9

AM

Adrian M.
5.00
17 Oct 2023
I need help cleaning up and organizing my email

TG

Telli G.
5.00
5 Oct 2023
Sending Emails for my services Irine was a pleasure to work with. She completed my task in a timely manner and was very thorough in her work. I will definitely use her services again.

AD

Ashley D.
5.00
26 Aug 2023
Data Entry: Catalog Client Testimonials from Sources into Organized Spreadsheet Irine did a fantastic job--her responsiveness, communication and attention to detail exceeded my expectations. She was so pleasant and friendly to work with. I would definitely hire her again.

MS

Mina Vildan S.
5.00
20 Feb 2023
Local Languages - Q1 | LOFT 2.0 | Transcription Project

JM

Joanathan M.
5.00
31 Jan 2023
Lead generation for Coffee Shops in Indonesia
Irine D.

About Irine

Irine D.
Customer Service Expert | Virtual Assistant | CRM & CMS Management
100% Job Success
4.8  (28 reviews)
Bekasi, Indonesia - 6:48 am local time
I'm Irine, your seasoned virtual assistant equipped with over 13 years of experience and a diverse skill set to support your business needs. With a background spanning multiple domains, I offer tailored solutions designed to optimize your operations and drive success.

𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂:
• 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: I excel in providing exceptional customer support, ensuring that your clients receive prompt and satisfactory assistance to enhance their experience with your business.
• 𝗘𝘅𝗽𝗲𝗿𝘁 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲: From managing administrative tasks to coordinating projects, I offer reliable virtual assistance services to streamline your operations and free up your time for more strategic endeavors.
• 𝗧𝗵𝗼𝗿𝗼𝘂𝗴𝗵 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 & 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆: With a keen eye for detail, I conduct comprehensive internet research and accurate data entry to provide valuable insights and support informed decision-making.
• 𝗖𝗥𝗠 𝗮𝗻𝗱 𝗖𝗠𝗦 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: I specialize in managing CRM (Customer Relationship Management) and CMS (Content Management System) platforms, ensuring seamless organization and accessibility of your crucial data and content.

𝗪𝗵𝘆 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝘄𝗶𝘁𝗵 𝗠𝗲?
By collaborating with me, you'll gain access to:
• 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: I prioritize client satisfaction and deliver personalized solutions that exceed expectations. As a people person with exceptional communication skills, I establish strong relationships and ensure your needs are met with care and professionalism.
• 𝗩𝗲𝗿𝘀𝗮𝘁𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗘𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: With over 13 years of diverse experience spanning multiple industries, I offer a range of services to meet your evolving needs. Benefit from a wealth of knowledge tailored to optimize your business operations and drive growth.
• 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝗳𝘂𝗹 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴: I thrive in dynamic environments and excel at finding creative solutions to challenges. Count on me to navigate complexities with efficiency and effectiveness.

Let's work together to elevate your business and achieve your goals!

Steps for completing your project

After purchasing the project, send requirements so Irine can start the project.

Delivery time starts when Irine receives requirements from you.

Irine works on your project following the steps below.

Revisions may occur after the delivery date.

Receive materials from client

Materials include: complete information or knowledge base about the client's service/product, including customers' FAQ (if there's any), access to the client's method of customer support (email account/live chat platform/etc), SOP (if necessary).

Customer support

Handling customer inquiries via the channel(s) preferred by the client.

Review the work, release payment and leave feedback for Irine.