Technical Support Architect & Marketing Content Strategist
I design support experiences that turn customers with technical problems into loyal brand advocates. Using technical support centers, knowledge bases, support team training, and in-app messaging, I can help your company exceed customer expectations even before a support ticket is issued.
I have extensive experience identifying pain points, making recommendations for development teams, and supporting the support content itself by creating detailed support center guidelines for support staff.
Our agency Doakio is headed by myself, Ale